We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Buchanan

GreenLeadersGold level
1800 Sutter Street, San Francisco, CA 94115 (Formerly Hotel Tomo)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
The Buchanan
View Map
Add Photo Write a Review

1,035 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    332
    485
    152
    43
    23
See reviews for
252
349
68
147
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1035)
  • Mar-May only
    (250)
  • Jun-Aug only
    (309)
  • Sep-Nov only
    (243)
  • Dec-Feb only
    (233)
All months
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

You can imagine that I was a bit hesitant after I made my reservations for the Hotel Tomo and saw that the name had changed and that negative reviews were pouring in. I was very nervous that I would have a bad experience. And there are definitely some growing pains happening with this transition. But overall, this is a good... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW

My first stay at a Kimpton after hearing lots of hype. Yikes. I can get better rooms at the Best Western. (1) There was some sort of pellet animal food on the bathroom floor. Several pieces. I picked some up and left them on the back of the toilet with a note "These were on bathroom floor." Those pieces were... More 

Was this review helpful? Yes
Bristol, England
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel expecting Hotel Tomo and its Japanese style but we were not disappointed to hear it had changed to a Kimpton hotel. The positives: the staff were friendly and helpful at all times; superb, quiet location near Japantown and Fillmore and it was easy to get around by bus; the room was large with a balcony and... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Hello and thank you, missbbristol_England, I will take it as a huge victory that we earned 3 stars in spite of that wretched spate of hot water challenges. I am pleased to say that situation is behind us, and I hope you'll be back for a five-star experience! More 

2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Kimpton is struggling in San Francisco, losing several of its properties to a labor dispute. The Buchanan is one of the few Kimpton hotels left in the city, and it is so subpar it will only destroy what little goodwill Kimpton has left. The hotel looks and feels like a youth hostel with a fresh coat of paint. Grimy outdoor... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Hello, biztraveler1110, and thanks for being such a loyal Kimpton fan. To be blunt, I was pretty alarmed by your experience. At first, I assumed you must have stayed with us prior to the renovation. Our furnishings have met with really great reviews, especially the plush custom leather crescent sofa and twirling tea lounge chairs. And though the hallways are... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Hoping they can smooth out the many rough edges, as I am normally not let down by Kimpton. Check in and any interaction with front desk has been average, but not accommodating whatsoever. Room is freshly renovated (furniture, carpet and paint) but not maintained by housekeeping whatsoever. The incidental charge for $100 per day is insane since there is no... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Hi, Code_Secret, and thanks for all your Kimpton loyalty. I want to reassure you (and the public) that we do NOT charge a daily fee of any kind in addition to the nighty rate. At check-in, we do *authorize* a credit card to ensure there is a guarantee of payment on file (in case a guest chooses to bill through... More 

Wilmington, Delaware, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were very disappointed during a recent stay at the Buchanan. It seems that this hotel is undergoing renovations and has recently become part of the Kimpton boutique hotels. Our 2 night stay was plagued with plumbing problems--no water when we checked in, 1st day shower water was difficult to regulate and often too hot, 2nd day shower there was... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Hi, Leslie J, I definitely regret those unforeseen glitches with our unveiling upon the conclusion of the renovation/re-launch here. The hot water issue was a curveball and a half, and all I can say at this point is that I am delighted it has become a thing of the past, and I hope to make it up to you in... More 

Arlington, Va
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I stayed here twice last year it was called hotel tomo and was a cool kimpton hotel with anime themed wall murals in a great neighborhood. I am sure the neighborhood is the same but not sure if anything else has changed since they renamed it the Buchanan. But the people who worked here were nice and the location... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Thanks, Jen and Tom! I'm glad you loved the place even before all the upgrades. I hope you'll come back to explore even more of this fantastic neighborhood and enjoy the sleek new design from NICOLEHOLLIS. Meanwhile, I'll share your kind words with the team :). More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Was really looking forward to this. First of three nights in and very disappointed so far! List of issues as follows: -welcome not very warm -one of our rooms was late to be made ready -cleanliness is average -interconnecting room door is broken -a/c does not work and no engineer on hand at 9 pm to fix -side light not... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Hello, Karim M, and thanks for staying with us. I hope that the second half of your stay was much better? Please do drop me a line if you have a moment. I would like to walk your room personally and ensure the team has resolved all of these issues. Thank you! More 

Hong Kong
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Buchanan, is a boutique hotel situated a little further away from Union Square- but it has all the convenience you will need. Safeway is a 10 minute walk away, there are restaurants close by (it is located in Japan town)- so no lack of restaurants if the Sushi bug hits you, plus Fillmore- a really cute neighbourhood is within... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Thank you, Lin777. I am so glad that you got to take full advantage of our spectacular slice of San Francisco. It is definitely a locals' experience, yet near all the touristy things should you want to visit them. In addition to the usual amenities, I hope that you also got to enjoy the in-room yoga mats, Keurig coffeemaker, or... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I travel a lot an me and my family really looked forward regarding our stay at the Buchanan. We spent there 2 days (03.-05.08.15) and my resumee is that the this Hotel chain has a great Marketing (website) but the product that they deliver is absolutely disappointing. The room with the 2 King size beds was ok but the price... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Hello, Marc S, and thanks for letting me know about that frustration with the shower. While the water issues are resolved now, I know we were not "up to par" then and there, and I apologize. Also, while not always available over very busy times, we do sometimes offer breakfast packages, parking discounts, prepaid deals, etc., so please do keep... More 

Questions? Get answers from hotel staff and past guests. Ask a question

657 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (307)
Viewed
Dining (4)
Viewed
Room/suite (107)
Viewed
Bathroom (17)
Viewed
Hotel & grounds (78)
Viewed
View from room (31)
Viewed
Business center/function rooms (1)
Viewed
Other (69)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (332)
Viewed
Amenities (19)
Viewed
Deluxe King Room (81)
Viewed
Players Suite (16)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (102)
Viewed
Tomo Queen Room (85)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (10)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Japantown
Hotel Kabuki, a Joie de Vivre hotel
Queen Anne Hotel
#68 of 235 in San Francisco
4.0 of 5 stars 504 reviews
Show Prices
Show Prices
Show Prices
Union Square
Hotel Stratford
Hotel Stratford
#109 of 235 in San Francisco
3.5 of 5 stars 991 reviews
Russian Hill
da Vinci Villa
da Vinci Villa
#61 of 235 in San Francisco
4.0 of 5 stars 669 reviews
Laurel Inn, a Joie de Vivre hote...
#82 of 235 in San Francisco
4.0 of 5 stars 316 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay