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The Buchanan

GreenLeadersGold level
1800 Sutter Street, San Francisco, CA 94115 (Formerly Hotel Tomo)
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The Buchanan
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1,018 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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San Luis Obispo, California
1 of 5 stars Reviewed 3 days ago NEW

I stayed at the “recently remodeled” Buchanan in San Francisco July 16–19. This was one of my worst hotel experiences ever. When we pulled into the tiny, dark, underground parking lot (the parking gate was up and any car could enter the lot), there were no parking spaces. I had purchased the “Parking Package” so I was surprised by the... More 

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Washington DC, District of Columbia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Having stayed in many Kimpton properties, I associate the brand with comfort, style and good service. This hotel, recently taken over by Kimpton and supposedly renovated has none of these. What you will NOT get: 1) ipod dock, 2) cups or glasses anywhere, including in the bathroom. There is a coffee maker but only paper (!) cups are supplied. 3)... More 

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London, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

My husband booked this hotel for us for the last stop of our honeymoon.It was a four night booking in which we changed rooms 3 times. Now, I know you might be thinking this is a little over the top, but let me assure you, I am not a high maintenance person, but I do expect a certain level of... More 

Was this review helpful? Yes 4
Emily G, General Manager at The Buchanan, responded to this review

Hi, Rachela G, I don't know what to say except that I am horrified by this comedy of errors. Please give me a call if you have a moment (since I don't have your full contact info here) as I would really appreciate the chance to discuss further and make this right. Thank you and I'm so sorry. Emily More 

Fresno, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the old Hotel Tomo under new mgt (Kimpton Group) and new name: Hotel Buchanan at Buchanan and Sutter in the heart of Japan Town, which is a very safe and quiet area. All of the staff members were very helpful and friendly and provided great customer service. The room was average with 2 queen beds and clean. Free... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Thanks so much, YosemiteJules! I have just shared your kind review with the owners of Café Mums as well. We hope you can come back to enjoy the 100% completed look of the lobby, which is now GORGEOUS, and also we are getting more parking spaces back into our supply here on-site now that the construction staging materials are being... More 

Santa Barbara, California
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location of this hotel is great. And now it is under new ownership and management with the Kimpton Group of Boutique Hotels. It has been totally renno'd and is very boutiquey, room decor is black and white, beds are oh so comfy. Free WiFi but no desk, just a table but lots of outlets, nice 36/42" flat screen TV.... More 

Was this review helpful? Yes 2
Emily G, General Manager at The Buchanan, responded to this review

Thanks so much, TravelGnat! We live for those 5-star reviews and happy guests :). We did definitely appreciate your feedback and are working on those finishing touches. Luggage racks are now in all rooms, and some cool shibori-print (kimono inspired) custom robes will be in all rooms later this month. Hope you can come back soon to enjoy them. Thanks! More 

Keystone, Colorado
Level Contributor
283 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Tomo ...now the Buchanan...is a nice place and is centrally located to a lot of things to see in San Francisco. Japan Town is a mellow and quiet part of the city. There are interesting shops in the area and good Japanese food all around. Rooms are nice and have a deck to look out from. Bed was comfortable,... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Thanks, SiriusSkier23, I'm glad you loved the new look of the Buchanan, and we'll give the team a high five for their friendliness as well. It has been exciting for us to bring the Kimpton look and feel to this new location. It is unique in that it's near everything but totally laid back and local, without the tourist trap... More 

Salt Lake City
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I’ve wanted to stay at Tomo in San Francisco’s Japantown for years. The colorful wall murals and funky furniture really appealed to my sense of fun. I arrived at Tomo and at first, could not find a way into the building. The lobby was under construction and entry could only be gained through the parking garage. The front desk attendant... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Hi, MJanean, and thanks for coming to see us as we were transforming from the Tomo to the Buchanan. I see you might have been the very first guest to experience your new room giving those water issues - whoopsie daisies! I'm glad that you brought that to our attention and they resolved the shower issue for you. I'll have... More 

London, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Our room was on floor 1, which meant we were actually under street level - no view! The wifi is 12.99 - why are hotels still charging for wifi? So that's the negatives out of the way. The room was big, the bed was comfortable, the cleaning was meticulous. There's a restaurant in the hotel serving really good Japanese food.... More 

Was this review helpful? Yes 1
Emily G, General Manager at The Buchanan, responded to this review

Thanks, Steve, and I'm delighted that you loved the location here like we do! We can definitely request a high floor room for your next stay, and please check out our (totally free!) loyalty program, Kimpton Karma Rewards: once you've filled out a simple personal profile, you are good to go with free wifi at all of our hotels! More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 21, 2015

Room was spacious, clean and facing the courtyards. Although the hotel is located in a nice and quite neighborhood (Japan town) not too far from the city center, they are still renovating some of their floors and hence it can be very noisy at times.

Was this review helpful? Yes 2
Emily G, General Manager at The Buchanan, responded to this review

Hi, Silvia G, and thanks for your review. We have finished our transformation and relaunch as the Buchanan, and hope to see you again now that the proverbial dust has settled! More 

Orcutt, California
Level Contributor
3 reviews
3 of 5 stars Reviewed June 17, 2015

Pros: accommodating staff, very clean, comfortable beds, quiet at night, and parking garage on premise Cons: three of four rooms had plumbing issues, construction workers blocked our cars in the parking garage and took up most of the parking spaces with their cars and trash, refrigerator froze our baby's food and had no thermostat knob, construction was a major inconvenience... More 

Was this review helpful? Yes
Emily G, General Manager at The Buchanan, responded to this review

Hello, BS0018, and thanks for being a loyal Kimpton fan. I'm sorry about the construction workers getting in the way, and I'd love to look into the plumbing and fridge items if you could drop me a line. (It seems you may have mentioned the issues to us while you were here, though, as I have not heard further complaint,... More 

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