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All 236 San Francisco hotels

Hotel Tomo, a Joie de Vivre hotel

3.0 of 5 Hotel   |   1800 Sutter Street, San Francisco, CA 94115
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85%
Ranked #47 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Embucado Los Angeles, California
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871 people have reviewed this hotel

Traveler rating
    303
    413
    116
    29
    10
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205
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Los Angeles, California
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have stayed at the Tomo many times over the last few years and have never had anything but a great stay. Very clean and comfortable and a very friendly, helpful and efficient staff. Very close to Japan Town and the fine restaurants and shopping on Fillmore St.

Review collected in partnership with this hotel

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Tel Aviv District, Israel
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stay there for 5 days. Awesome hotel and room design! Bed was very comfy :) The room was clean and very nice, There are some nice restaurants in the hotel's area. We used the hotel's parking services for one night (there's a fee). Recommended!

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HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

We're so glad that you enjoyed the playfulness of our property and that the experience was a memorable one. We'd love to lend our offerings to your future San Francisco travels, and we encourage you to reach out to the team with anything that might make those even more enjoyable. Safe travels until then! More

Phoenix, Arizona
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a very nice little Hotel right in the heart of Japantown. There is a bus stop right across the street and the Number 2 or 3 take you right to Union Square where you can get to anywhere. Adult fare is $2.00 and you can get a transfer. The rooms at the hotel are very nice and clean... More

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HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

We're so glad to have welcomed you, Michael, and to hear that the comforts and connectedness of our property made your San Francisco stay even more enjoyable. It's a pleasure to share our inviting comforts with you, and we look forward to welcoming you back the next time you're headed our way. Please be sure to reach out to the... More

Arras, France
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stay jhere with our family ans some friends, the rooms were clean and nice, staff was helpul and very kind, we founded restaurants near the hotel, but we have not eated in the hotel's restaurant for lunch or dinner, because the breakfeast was not very good (all the other breakfeast we have done before were so much better !)

Review collected in partnership with this hotel

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HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

We're glad to have been able to share this visit with you, and we thank you for the thoughtfulness of your feedback. We certainly love to learn from our guests, and we hope that you'll reach out to share your breakfast concerns with our team. We're continually refining our services to offer you the very finest available, and we hope... More

Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Acceptable standard, but way too far from anything. You feel like being in a suburb to SF. Room was fine and clean. The 2 machines (running and bicycle) in an otherwise empty and "cold" room does not qualify as a fitness room. Staff was service minded and helpful, though.

Review collected in partnership with this hotel

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HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

Thank you for being our guest and for extending us this feedback. It's always a pleasure to hear when our hospitality leaves such an impression, but we're sorry to have missed the mark in terms of our location. With a world to experience just out our door and convenient access to all the city's best attractions, we'd love to welcome... More

Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We decided to stay in this hotel based on the quirky room designs shown in the pictures. Unfortunately, there's really not much else to recommend it. The location is not great, aside from some decent restaurants & bars on nearby Fillmore St (other SFO attractions seem some distance away). The hotel does not provide complementary water, and the car park... More

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HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

While it was a pleasure to have welcomed you, David, we're sorry that elements of your visit missed the mark. We strive to offer each of our guests with an unrivaled hospitality, and it's concerning when we miss the mark. We'd love to further discuss this visit with you, and we hope that you'll reach out to our management team... More

Gainesville, Florida
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is located in Japan town, San Francisco. A great location within minutes of Golden Gate Park and the wharf area near the Bay. The hotel has underground parking for $29 per day and has it's own restaurant. The rooms were very clean and the employees were very helpful. I would stay here again.

Was this review helpful? Yes
HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

We're so glad to have welcomed you and to surpassed your expectations in so many ways. It's a pleasure to offer you the comfort and convenience of the amenities you've cited here, and we hope to share even more of our hospitality with you the next time you're in San Francisco. Please be sure to reach out again the next... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked this Hotel and was very disappointed . It did not look anything like the web site. To be honest it is really a Travelodge with expensive paint and a few wallpapers added to look Japanese and retro. Bathrooms were small- Balcony was tiny and in need of painting . Curtains were dirty ,towels old and hard. No real... More

Was this review helpful? Yes 6
HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

While we're glad to have welcomed you, we're saddened to have fallen shy of your expectations during this visit. In addition to new hallway carpets, we have continued to improve the property with extra lighting in our rooms, curved shower curtains, and many other upgrades across our site. Though we are unable to offer some of the luxuries of a... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was spacious and fun decor, but beds uncomfortable and didn't feel like it was cleaned. There was food splatter on the wall as if to blend with the anime. The front desk was somewhat friendly but not inviting nor helpful. Plus was given our room key at check-in to find out when we entered it was some other person's... More

Was this review helpful? Yes 1
HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

We're glad to have welcomed you and apologetic for these shortcomings with your respective stay. Our housekeeping department receives many accolades for their cleanliness, and with the bright murals this may, in error, have appeared to the cleaning staff as part of the original art work. I apologize for that, and I so wish it had been pointed out to... More

Santa Clara, California
Top Contributor
155 reviews 155 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Like the light furniture. Simple basic rooms but efficient. The only thing I can say is that there is no place to put your luggage. One small location by the coffee maker. The room was very clean. I appreciate that!! The bed was very comfy. I think they need more coffee creamers! 2nd floor had bottled water at $1 ea,... More

Was this review helpful? Yes 1
HotelTomoManager, Manager at Hotel Tomo, a Joie de Vivre hotel, responded to this review

It's a pleasure to lend our dedicated services to your San Francisco visit; we're so glad to have made it a memorable one for you. We'll be sure to share your thoughts with the team, and we hope to welcome you back to share in the continued evolution of our site. All our best until then! More

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Additional Information about Hotel Tomo, a Joie de Vivre hotel

Address: 1800 Sutter Street, San Francisco, CA 94115
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Tomo, a Joie de Vivre hotel 3*
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style
#37 Family Hotel in San Francisco #53 Business Hotel in San Francisco #58 Romantic Hotel in San Francisco
Hotel Class
Number of rooms
125

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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