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Hotel Tomo

3.0 of 5 1800 Sutter Street, San Francisco, CA 94115
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Hotel Tomo
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Hotel Tomo
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954 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars NEW

Right in the heart of Japantown. Easily found hotel. We were greeted with a choice of sake or wine. Check in and out was very easy. I did noticed once we were out of the lobby and into the hallways, the carpet looked like it needed to be replaced. The room was fairly big and consistent with the lobby decorations.... More 

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Madbury, New Hampshire
2 reviews
5 of 5 stars Reviewed 1 week ago

This past weekend due to weather on the East Coast I got stuck in SF. Knowing I was going to be there awhile I stumbled into SF and on my iphone picked Hotel Tomo for something different. The place was in a great part of town if you are tired of the wharf. So much more going on in this... More 

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Emily G, General Manager at Hotel Tomo, responded to this review

Thanks, MikeMD115! I am glad that you got some extra California sunshine here with us and got to enjoy the nearby neighborhoods and history. I love how the Tomo gives you a real taste of San Francisco and you can go "incognito" as a tourist. More 

Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was traveling to SF on business. The reason I picked Hotel Tomo was that their room rates were well below average and got such raving reviews... And well it is now a Kimpton. I only paid $140 for one night. And it was in a cool part of Japantown, which I had never been before. The Arrival I arrived... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Hi, SarahFromChicago, I see that you are a huge Kimpton fan, and it is true that the hotel is currently being styled to meet that aesthetic, with several items complete and others in progress. On the plus side, I am glad that you enjoyed the beds and the staff took swift care of you at check-out. The other items will... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a great experience at the Tomo. Gave it 4 rather than 5 stars only because the bed was so noisy. Perhaps it was the room that I was in. Otherwise, the location is across the street from the pedestrian mall in Japantown. There is parking under the hotel, and restaurants and nightlife are right there. Not sure I've ever... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Hi, RudiB877, I'm glad you got a kick out of the murals here and of course the location is very special. We always want guests to feel like they are having a boutique experience that is not "cookie cutter" :). The location does give us a head start on that since we're in a true neighborhood where you can feel... More 

Espoo, Finland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for 5 nights and i have nothing to complain about. The hotel was clean and the staff was friendly and helpful. I found the "anime"-theme a bit strange but that's just my opinion and it didn't bother us. I really liked the location too! Fillmore street is the centre of restaurants, bars and shops and... More 

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Emily G, General Manager at Hotel Tomo, responded to this review

Thanks, HeidiiiH! 5 nights and no complaints? That's great! an although the current anime murals aren't for everyone, I hope you enjoyed the spaciousness of the rooms, especially for the longer stay. Please spread the word around Finland! More 

San Diego, California
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If your goal is to be at the center of Japantown, this is a pretty great hotel. It's right where you want to be, and the rooms are spacious. As long as you're ok with the cute anime decor and a slightly older building, you'll like it here. They're transitioning to a Kimpton Hotel, and everything isn't quite in place... More 

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Emily G, General Manager at Hotel Tomo, responded to this review

Thank you, sudobuntu, this is helpful feedback. We will put it to good use. More 

Auckland
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Hotel Tomo while on holiday in San Francisco. It is a lovely, quirky hotel with Japanese themed rooms, each with different murals on the walls. Our room was clean and spacious and very comfortable. The beds were very comfortable and the room was quiet with no street noise. The staff were very friendly and were very helpful... More 

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Emily G, General Manager at Hotel Tomo, responded to this review

Thanks so much, Wallbert! I'm happy to hear that you had a chance to experience the many facets of our neighborhood here in SF. In addition to the Sundance theater at Japantown, Fillmore Street has a neat little independent cinema nestled in among the restaurants and bars. It's quite charming, too! More 

London, United Kingdom
Top Contributor
53 reviews 53 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was fortunate to spend a week in SF on business and selected the Tomo on the basis it was all I could find due to numerous conventions taking place. A typical Kimpton it is not but I understand it's being remodeled at the moment. That said, as a place to stay it's comfortable and clean and I loved the... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Hello, Westofcenter. I am glad to hear that you were comfortable here with us (the room size does make all the difference, doesn't it?). I will make sure to pass along some of your other observations to our brand team. I know that the rates throughout the area were definitely out of the ordinary when two big conferences overlapped this... More 

Grasse, France
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015

Hotel well located in a nice and quiet area. Close to bus stop to access city center. The rooms and bathrooms had a very decent size and were very clean. However, when we arrived, noone informed us that a restaurant was available in the hotel. we found out the day we left... Very poor information provided by the reception.

Was this review helpful? Yes
Emily G, General Manager at Hotel Tomo, responded to this review

Thank you so much, Marie C! I'll give that tip to the front desk and perhaps we can make the lobby sign for Mums restaurant larger. Their shabu shabu and bento boxes are a lot of fun. I will also share your kudos with the housekeeping staff. Hopefully we'll see you back in the neighborhood again soon! More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 22, 2015

I am checked in, after a disastrous airbnb and looking for a last minute hotel. Tomo had availability... so for that I'm thankful. But, there's a reason. I am stunned that Kimpton allows their good name to be on this. Kimpton is my favorite hotel brand, from the Palomar in DC to Ink48 in NYC and the Monaco here in... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Hello, PJM783. I see that you are a Kimpton fan and I would have loved to meet the expectations set by our brand. Hopefully you did enjoy the comfy beds after you settled in, or I trust the wifi improved? Our signals are usually so good, I can see it was just one thing after another happening in this case,... More 

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Additional Information about Hotel Tomo

Address: 1800 Sutter Street, San Francisco, CA 94115
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Tomo 3*
Number of rooms: 130
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#11 Green Hotel in San Francisco
#46 Family Hotel in San Francisco
#63 Romantic Hotel in San Francisco
#71 Business Hotel in San Francisco

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