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Hotel Tomo

Certificate of Excellence
GreenLeadersGold level
1800 Sutter Street, San Francisco, CA 94115
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Hotel Tomo
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Hotel Tomo
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972 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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Venice
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'd like to thank other reviewers for the heads up on the Tomo. Thanks to their forwarning (which I hadn't read before making a nonrefunable reservation) I called and asked for a quiet renovated room. They immediately honored this request, but I was still very surprised by the quality of the experience. The lobby is a construction zone, the front... More 

Was this review helpful? Yes 1
Seattle
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location and convenient. Some reviews were less than favorable. I disagree with them. Sure the Animee is funky. The rooms are clean and nice. It is not quite the normal Kimpton, but I liked it. I found the staff to be very friendly.

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Vancouver, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We found the hotel to be clean and quiet. We managed a last minute deal on our room, and the price we paid was right about what the stay was worth. The room was lovely and quiet, the bed rather creaky. Construction was happening in the foyer and upper floors, but it was non-invasive. Unfortunately, a number of items on... More 

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usa
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was drawn to this property for 2 reasons, the location and its a Kimpton. The location was fine, across from the Japan Center. The hotel itself is more like staying in a motel and certainly not your typical comfort and ambience I associate with the Kimpton group. The lobby has no character, the staff doesn't project the caring attitude... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Dear Vireobird, Thank you for sharing your recent experience at the Hotel Tomo with the Tripadvisor community. Kimpton acquired the property late in 2014 and we have recently begun an amazing transformation of the guest rooms and lobby. These renovations will be finished very soon. We would love to have you return to see the finished product. It will be... More 

Arbuckle, California
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Clean and comfortable rooms. Nicely updated. Good beds, balcony. We stayed in a just updated room. Feather pillows and coverlet. Wifi available, ports for electronics. They had a wine tasting in the afternoon in the lobby

Was this review helpful? Yes
Emily G, General Manager at Hotel Tomo, responded to this review

Dear patricia d, The Hotel Tomo team would like to thank you very much for your recent review of your experience and thank you for sharing with the TA community! We are very excited about the newly renovated product and I was glad to hear that you enjoyed the new rooms, the functionality, the comfort of the new beds. I... More 

Brisbane
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hotel Tomo for four nights during the Easter Weekend. We stayed with our 3 children. We had 2 rooms in the top floor (8th floor). The rooms are recently renovated and where great. Staff was extremely attentive at check in and were able to allow an early checkin at noon (it's usually at 3pm). The lobby... More 

Was this review helpful? Yes 3
Emily G, General Manager at Hotel Tomo, responded to this review

Dear bluemem, We greatly appreciate your recent review of the Hotel Tomo in Japantown, San Francisco. I am more than excited and pleased to hear your feedback on the new renovated room product. I was glad to hear that you were not inconvenienced with any noise or disruption during the weekend. I agree with your thoughts on the location as... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here for one night with the intention of staying for 4 nights but had to check out after the first night due to the noise coming from the floor above us. They were renovating throughout the night and I had to call the front desk several times during the night. On check in, the front desk clerk was... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Dear Not_the_Griswalds, Thank you sharing your feedback with the TA community. Rest assured, we are working through the renovation process and trying to make it as easy and comfortable on our guests. There should not have been working happening outside of normal business hours. This is something we have fully committed to so I will circle back to our contractor... More 

Temecula, California
Top Contributor
79 reviews 79 reviews
69 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent a couple nights in a pre renovation room and thought this hotel was the worst I had ever stayed at (stay tuned) but then I changed to a new fresh room and it was a whole different experience. Kimpton lovers have a shock when coming here and it sets them up for failure I think. Bring food as... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Dear Scubashark0822, Thank you for staying with us in JapanTown and thank you for posting your feedback via TripAdvisor. Thank you for your very honest review of the pre-renovated room vs. the post renovation rooms. We are very proud of the new product and are glad that are guests are enjoying it as well. Please let me know next time... More 

Mitchellville, MD
Contributor
13 reviews 13 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Not sure where to start. There was no one there to help with bags when we arrived (nor when we departed) so we had to lug bags down half flight of stairs to hotel lobby and then to our room. Room lacked lighting, Very dim. Bathroom was moldy. Door frame to bathroom was rotting at bottom. Walls were scratched and... More 

Was this review helpful? Yes 1
Emily G, General Manager at Hotel Tomo, responded to this review

Dear Allejo, Thank you for sharing your experience with the TA community. Your feedback regarding your guest room is much appreciated. Please note that we are currently undergoing an amazing transformation of the guest room and lobby spaces which in June will reflect a much more attractive and new product. Rest assured, I am following up on all your comments... More 

Los Angeles
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was in SF this past week for my Bachelor party. The hotel looks like a rainbow threw up on it....which is actually just an observation and nothing to do with my experience. While the hotel itself is nothing special the beds were comfortable. The real fun began Saturday, yes Saturday morning, at 8:30 when construction began above and beside... More 

Was this review helpful? Yes
Emily G, General Manager at Hotel Tomo, responded to this review

Dear Ermcmorrow M, Thank you for sharing your feedback with the TA community. I was disappointed to read about your experience. Rest assured, I am reviewing all the times of the renovations with the team and will ensure that additional coaching and training is done to assist with the proper way to respond. We would love for you to return... More 

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