We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mystic Hotel by Charlie Palmer

Hotel website
Hotel packages
417 Stockton Street, San Francisco, CA 94108 (Formerly Crescent San Francisco)
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mystic Hotel by Charlie Palmer
Professional photos View all
Browse nearby
Mystic Hotel by Charlie Palmer
Add Photo

656 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    167
    272
    126
    51
    40
See reviews for
39
333
57
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (656)
  • Mar-May only
    (153)
  • Jun-Aug only
    (192)
  • Sep-Nov only
    (182)
  • Dec-Feb only
    (129)
All months
London, United Kingdom
Level Contributor
183 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 1 week ago

This isn't a Marriott or a Hilton and don't expect everything to be brand new and perfect. What it is is a early 20th Century building which has been imaginatively adapted for modern use as a boutique hotel. The rooms are well designed and decorated with excellent beds. The lift (elevator) is original and quirky but this adds to the... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Pawl, Thank you for your kind words and wonderful review. We are thrilled to hear you enjoyed the décor of our rooms and the comfort of our beds. It certainly sounds like you had a most enjoyable stay, and we are delighted that you had the chance to enjoy the speakeasy atmosphere of our Burritt Room + Tavern. We... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in room 311. A free "upgrade" from our original room to a suite. Very nice room. 2 windows came in handy to create a nice breeze, since there is no a/c. Comfortable enough. Nice bathroom with ok water pressure. WiFi was ok too. Only thing:right outside our window was the employee smoking area and trash pick up. Very... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Randall W First, may we apologize that in this instance we failed to exceed your expectations with regard to the noise. We are working on improving this situation for our guests on the lower level floor. Second we very much appreciate your kind comments about your overall experience here at the Mystic. We look forward to welcoming you back... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked a stay at the Mystic Hotel because we got a great deal but were impressed by the cleanliness, chic decor and atmosphere in the restaurant. The rooms weren't large but since we were being tourists, it wasn't a requirement for our stay. The rooms were, however, very nicely put together and the beds were very comfortable after spending... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Thomas C We are so pleased to hear that you had a wonderful stay at the Mystic Hotel! Thank you for your compliment on the quality and comfort of our rooms. We are delighted to know that the chic decor of our hotel and restaurant along with the welcoming atmosphere made your stay more memorable and remarkable. We can't... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had an opportunity to hang out in San Francisco last night for dinner, drinks and cigars. When we checked in we found that there was not a valet service. You needed to drive around the corner to enter a parking garage and carry the bags to the hotel. In the room we found the room to be very hot. We... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Al B Thank you so much for your feedback following your recent stay with us. We are sorry to hear your stay was not as restful as expected. We do apologize for your frustration regarding the air-conditioning and heating in the rooms. We value your opinion and always aim to create a positive guest experience while taking reviews in... More 

Plymouth, MI
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Highlight of the hotel is the bar and restaurant downstairs. Fantastic! Rooms were fine, brick exposed walls, well decorated. Bathroom was clean, and fully functional. The elevator is a classic Otis, which in my opinion is really a cool thing to have in a historic building. 1920's, you can look through the safety door and see the weights move. You... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear SteveL We are so pleased to hear that you had a great stay with us. And we are very glad to know that you had a good impression about our restaurant and our complimentary breakfast. Thank you for high rating of our hotel design decor and the history of our elevator. We will be happy to greet you again... More 

Macau
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 5 weeks ago

By first impression, it did a boutique hotel. The lift was old but it consider it's a kind of classic (except it ran very slow). When entered into my room, the room was spacious, took a detail look I discovered that the space didn't allocate properly, the room was big, the washroom was small and really had no space to... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear FernandoCg Thank you for your valuable feedback! We truly appreciate your help and effort to outline our weak points. We take it very seriously as it helps us improve and develop. We are very much looking forward to welcoming you again to enjoy our improvements here at the Mystic Hotel. Warm wishes, Rita More 

Belfast, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed May 26, 2015

Great location, right on union square, close to all the shops, restaurants and bars it has to offer. Found staff on the desk slightly rude and stand offish. The elevator is a pieceof history in itself, very creaky and slow, but fully functioning! The rooms were large and comfortable and of average cleanliness although the curtains were very dusty and... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear 18kerry888 Thank you for your time for sharing your feedback with us. You review is very important for us and helps us improve the level of our services. Thank you for highlighting the comfort and spaciousness of our rooms. We would like to express our sincerest apologies for the short comings that you experienced during your recent stay with... More 

Wokingham, United Kingdom
Level Contributor
1 review
2 of 5 stars Reviewed May 22, 2015 via mobile

Marketed as a boutique hotel the Mystic is nicely decorated, it's just a shame they forgot to actually turn it into a decent hotel. If and when it works the internet gets up to speeds that would make the 90's proud. Showers have about as much water pressure as a garden hose and the elevator is proudly described as 'historical'... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Roni Z Thank you for your valuable review, as you give us an opportunity to improve and develop. Surely, we regret that we did not meet your expectations concerning our rooms and internet connection. But your feedback will certainly help us to keep focus on our guest's satisfaction. We have upgraded our internet system with additional high speed modems.... More 

Travelers are raving about these San Francisco hotels

Lisbon, Portugal
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 20, 2015

Its location was what made us book Mystic Hotel, as it is a 2-minute walk from Union Square. The hotel is nice, it has a elegant restaurant, though we didn't try it. The room was very cozy and breakfast was delicious, which is kinda what you need to get ready to walk in SF.

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear luislica We are so glad to know that you enjoyed your time spent with us. Thank you for your kind words about our comfortable rooms, our delicious breakfast, and our elegant restaurant. We are happy to know that they were up to your liking. We hope to welcome you again here at the Mystic Hotel! Sincerely, Rita More 

New York City, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 19, 2015

Ok, so the hotel is sort of hip, but there's barely a desk to work at, there's no counter in the bathroom for my dop kit, I can't find a cup of coffee before 7am except to go down the street to starbucks. There's no gym, not even a treadmill. The elevator (there's only one) is old and creaky. Oh,... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear tj_herman Thank you for staying with the Mystic Hotel. We sincerely regret that we did not meet your expectations with us. Even though our elevator is old and creaky, we deeply value it as a historical asset. It was established in 1910, and it is one of those few old elevator hoisting systems that are still functioning in San... More 

Questions? Get answers from hotel staff and past guests. Ask a question

541 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (228)
Viewed
View from room (10)
Viewed
Room/suite (71)
Viewed
Bathroom (25)
Viewed
Hotel & grounds (55)
Viewed
Dining (15)
Viewed
Pool/beach area (1)
Viewed
Other (51)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (288)
Viewed
Amenities (2)
Viewed
Junior Room (28)
Viewed
Junior Room with Street View (32)
Viewed
Mystic King (35)
Viewed
Mystic Suite (Bay Window) (29)
Viewed
Mystic Suite (Exposed Brick) (31)
Viewed
Restaurants and Bars (22)
Viewed
Stockton Junior Room (29)
Viewed
Stockton Suite (32)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (2)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (2)
Viewed
Dining (4)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay