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Mystic Hotel by Charlie Palmer

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417 Stockton Street, San Francisco, CA 94108 (Formerly Crescent San Francisco)
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1 room 1 guest
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Mystic Hotel by Charlie Palmer
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682 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, CA
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my third stay at the Mystic Hotel. It really does keep getting better and better. It has a charming small lobby but the best hotel bar in Union Square. The best part of the place is the modern remodeled rooms with great sheets & towels. The rooms are small which is normal for Union Square...but the decor and... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Loungesong, What an absolutely wonderful review about your recent stay with us at The Mystic Hotel. Thank you so much for being our loyal guest. We care just as passionately about our guests, our service and our standards; so when we receive feedback such as yours today, we are absolutely delighted! Thank you for the compliments on our rooms... More 

Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The only good thing about this hotel is the location. The free Wi-Fi is a joke,you will never have any reception. Breakfast is also a joke. The ROOMS are very small. On the Weekends you have alot of drunk people fallen down or up the stairs leaving the restaurant or going to it. Front desk people don't really care about... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Colin W, Thank you for your detailed and constructive feedback. Please accept our sincerest apologies for the inconvenience faced by you due to your reservation modification procedures and the poor internet signal in your room. We deeply regret that it has affected your experience at the Mystic. We are constantly striving to provide the best experience for our guest,... More 

Travelers are raving about these San Francisco hotels

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My budget restrictions made us look for a good deal at San Francisco this time, so we gave up on the most traditional hotels around the Union Square. The risk involved in such situations is always high and you may compromise your stay by choosing the wrong hotel. Mystic Hotel by Charlie Palmer claims itself as a boutique hotel. Indeed... More 

Was this review helpful? Yes 3
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Aecio U Thank you for such an enchanting review about your recent stay with us at The Mystic Hotel by Charlie Palmer! It is a pleasure to know that we were a good find for you!!! I am delighted to know that your whole experience was an absolute pleasure from start to finish! I do hope that you may... More 

Greater London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is ideally located for Union Square and Chinatown but otherwise disappoints slightly. My room was clean but rather small and offered views only of rather depressing internal walls, complete with copious pigeon poop! The staff were very helpful but I found the breakfast very average and served in a dark basement room which was probably atmospheric at night,... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Bunnyburn, Thank you for your kind and honest review of your stay with us at The Mystic Hotel. We do take all our feedback seriously and see where and how we can make improvements to better our guest experience. Thank you for complimenting our hotel team. Our staff are all passionate about service, and hugely care that everyone here... More 

London, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Initially the location, next to the Stockton Tunnel and opposite a car park, looks questionable. However, this shouldn't put you off. The decor is stylish and the rooms well appointed. If you are not a night owl, I recommend asking for a higher floored room, as sound from the second floor Burritt Bar can travel up the stairs. We were... More 

Was this review helpful? Yes 2
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Simon M, Thank you for your review! I'm happy to hear you enjoyed your stay here at the Mystic. The hotel is an original building from 1906, so we try and keep to the film noir, speakeasy style we have inherited here. Being a Chef driven boutique, food plays a very important role here with the Burritt Room +... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I checked in after midnight following a long flight to San Francisco from the east coast so I was expectedly exhausted when I arrived. I was given a room on the third floor directly above the very active bar which features live music every night of the week. As tired as I was following my travels I was unable to... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Bill H, I'm very happy to hear our guest service team was able to accommodate your room move to get a better nights rest. We do have rooms that can accommodate the business traveler and are adding additional desks, desk lights in September to 23 of our guest rooms. Thank you for the compliment on our continental breakfast, as... More 

Philadelphia, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After studying reviews for San Francisco hotels, and watching the prices rise quickly everyday, I finally decided to book the Mystic Hotel. I was very skeptical, but didn't have much choose in hotels that were left in my price range. The lobby is very nice, but as the reviews state, rooms are very small. Hotel is definitely old and I... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear Nimsaj610, Thank you for your review! I'm sorry to hear about your experience here at Mystic. We do pride ourselves on service and cleanliness. We would love the opportunity to have you stay with us again and create a second first impression! Please reach out to me to directly so I can assist! Best, Rita rruiz@mystichotel.com More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel is beautifully designed and updated, and the hotel staff were so helpful with arranging taxis and recommending places to go. We stayed with our infant and found the room very comfortable and quiet. We loved the location and would stay again when we return to San Francisco!

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear LindsayPants, Thank you for the compliment on our service and property. We loved having you and your family stay with us! We hope to become a home away from home for you! Looking forward to your next visit to San Francisco! Best, Rita More 

AZ
Level Contributor
421 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
1 of 5 stars Reviewed July 16, 2015

I've stayed in more than 50 hotels in San Francisco. I'm always interested in finding a good new boutique. This was by far the worst hotel I've stayed in in San Francisco. I'm sure the hotel will respond with a lot of excuses, so let me give you the facts: 1. Location is excellent. But there are better hotels within... More 

Was this review helpful? Yes 1
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear BuffCrone, Thank you for your constructive comments. We sincerely regret that we did not meet your expectations. We pride ourselves in being a historical building of San Francisco as we are a part of the incredible and unique history of the Golden City, and continuously work on making improvements in terms of service, food, technology, and meeting and exceeding... More 

Dunedin, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 15, 2015

This is my second year in a row staying at The Mystic and this experience was even better than the first. The front desk manager remembered me from the previous year and greeted me accordingly, as did other staff members who are still working there. I was delightfully surprised, especially considering all the people they see on a daily basis.... More 

Was this review helpful? Yes
Rita R, General Manager at Mystic Hotel by Charlie Palmer, responded to this review

Dear JessieMom! Thank you for posting such a lovely and glowing review. We are so happy to be your Home Away From Home!!! We are always delighted welcoming back our loyal guests, as you became a part of our Mystic family. Thank you for your warm and kind words about our service team and our breakfast. Definitely, there is no... More 

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Mystic Suite (Exposed Brick) (31)
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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