Upon our arrival to San Fran, it was 11am, the front desk was very nice to let us check in early at that time. I was shocked by the availability of our room on the 16th floor overlooking the "Tenderloin". Serrano is on the edge of the "Tenderloin" of San Fran, its funny because you can walk a few blocks... more

We stayed with the Serrano from the 2nd to the 5th July in a King Deluxe room which my husband booked through Kimpton for USD$97 a night plus taxes. We had been travelling for nearly 4 weeks and as this was our last 3 nights before flying home so we needed to return our rental car before 10am on the... more

We stayed at the Hotel Serrano for 2 nights in the King Executive Suite for less than $200 per night. This hotel is located near Union Square in San Francisco. We were also a short walk from the Muni, the cable cars and Chinatown. Our room was fairly large and accomodated a family of 4 quite nicely. There were 2... more

We had a very nice time at the Serrano Hotel. The staff was very helpful with anything. The only downside of the hotel was the size of our room. Since we were travelling around for almost 3 weeks we had 3 suitcases which we could hardly fit in the room. The decoration of the room was very nice though. more

Stayed here for 3 nights. Had a pleasant stay on the 12th floor. The room is not exactly large, but good enough for one person. Free wireless internet that works well and easy to set up. Location: A short walk to Market St for trams/most buses. Don't recommend walking directly south on Taylor St - lots of strange people loitering... more

I looked at a lot of reviews on TripAdvisor, but this was the best hotel at the best price. We had two rooms. One was the standard to beds for $104 a night, we also upgraded to a suite (two rooms-king bed in one, living room with sofa bed in the other) for $154. We were blocks from Union Square.... more

We stayed at the Serrano Hotel in May for 3 nights. Checked in at 10pm wasn't a problem, had only two rooms left to choose from -- one on second floor, or one on 7th floor by the elevator. We took our chances and chose the latter one. Surprisingly enough, you could barely hear the elevator doors opening/shutting. The hotel... more

After a long drive from Las Vegas we arrived to a warm greeting from the doorman who was only too happy to assist us. The check in process was effortless and the entire staff were only too willing to help in any way they could. The room was very clean and tidy and well appointed. The bed was the best... more

Lovely room with a great bed and linnens. The location is great; service is excellent. Room size was generous in terms of other hotels nearby. We got a rate of less than $100 for a Deluxe King Room, which ended up being a corner room too! Loved it! more