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All 236 San Francisco hotels

Serrano Hotel

4.0 of 5 Hotel   |   405 Taylor Street, San Francisco, CA 94102
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Ranked #87 of 236 hotels in San Francisco
GreenLeadersPlatinum level
A recent review
3 of 5 stars reviewed 1 week ago
Marcos_Barbosa Rio de Janeiro
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1,184 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
15 reviews 15 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Be prepared to pay a holy s%#! $39 a day for parking. Not to mention the insane internet prices. I found the staff at check-in to be rude, primarily because I felt I was being rushed, rather than welcomed. Elevator fits 3 people if you are lucky. Noise in room is off the charts. I felt like I was staying... More

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Rio de Janeiro
Top Contributor
100 reviews 100 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is very close to all the main attraction in San Francisco. The Union Square and Market St. are at on-foot distance. There are many shops and restaurant around. The room is good, clean and silent.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent hotel. My wife an I spent seven nights in the Serrano and couldn't find a thing to complain about. The staff was friendly, efficent and helpful from the minute the doorman open the door of the taxi all the way through to checking out. We were given excellent guidance on places to eat and drink, transportation and generally finding... More

Was this review helpful? Yes 1
Auckland, New Zealand
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

What a warm reception greeted us as we got off an airport shuttle bus at the Serrano Hotel. The Bell Man helped to melt away my earlier stress of discovering (just before checking out of my hotel in Boston) that I was overnighting in San Francisco instead of flying home to Auckland in one go (with a brief stop in... More

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14 reviews 14 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location close to Union Square and around the corner from three theatres..Staff are well-seasoned and very professional. Place is gaudily decorated and could really use a refresh. The mattress was too soft. The air conditioner and heater worked really fast, maybe because the room was on the small side. However, the basic room is cozy and has everything you... More

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San Diego, California
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Love, love, love this hotel! My favorite place to stay in San Francisco. Located right off of Union Square so it is conveniently located to everything - shopping, great restaurants, etc. Definitely request a corner room on a higher floor (10 or above); the views are spectular.

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Stephen, Your wonderful review made our day! We love, love, love offering you such a memorable experience, with our fantastic location and beautiful views. We feel genuinely honored to be your San Francisco favorite! Thank you. We can’t wait to see you again, hopefully soon! More

Sydney, Australia
Top Contributor
50 reviews 50 reviews
50 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Serrano is a three-star-plus tourist hotel that is diagonally across the street from the big Hilton conference hotel near Union Square in San Francisco. The neighborhood is a bit sketchy ... it's not really family-friendly. The main reason to stay here would be if you're attending a conference at the Hilton or one of the other nearby conference hotels... More

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Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello sbabones, Thank you for taking the time to share your experience with us. We’re happy our beautiful, “grand old” lobby and friendly, dedicated team impressed you. We’re delighted you found our convenient proximity to conference centers and transportation pleasing, but we’re sorry to hear aspects of our location unsettled you. We assure you, guest security, satisfaction, and comfort are... More

Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in Serrano for 5 nights in August with husband and daughter. Prior to my 12hour flight to san fran I emailed the hotel twice asking for advise on transport from the airport and I got no response, I found this frustrating. Got a taxi and arrived to hotel check in was fine---had requested a feather free room on booking... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Dub0202, Please accept our apologies for your poor experiences. We have shared your review with the appropriate department managers to ensure they are not repeated. We strive to provide excellent experiences, but in this case it seems we failed. For this we are truly sorry. We invite you to reach out to our General Manager, John Sevilla, to offer... More

Top Contributor
54 reviews 54 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were very impressed with the room, it was very good value for money. We were a bit concerned about the area but we had no problems. You just need to be careful about which direction you walk in. There are doormen at the door which help with any safety concerns

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Elle, Thank you for the great review! We’re thrilled our thoughtfully designed rooms and terrific value impressed you. We apologize if you weren’t fully comfortable with aspects of our centralized, urban location, but we’re happy to hear our dedicated team made you feel secure. Your satisfaction and comfort are so important to us! The next time you’re heading to... More

Manalapan, New Jersey
Top Contributor
52 reviews 52 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for two nights coming in from Napa and was at first wowed me when I walked into the lobby. The fake painted marble, red and gold walls and trimming and the friendly staff. However the room was really small, not to mention how tiny and poorly laid out bathroom. No towel bar near the shower no within... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Akma, We appreciate you taking the time to leave us a review and share your experience. We are thrilled you were taken back by our beautiful lobby and by the hospitality of our fantastic team, but we are sorry to hear our fitness center, Wi-Fi speed, and the size and condition of our rooms failed to impress you. We... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Wine reception(7)
  • Corner room(4)
  • Few blocks(3)
  • Nice touch(3)

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Serrano Hotel 4*
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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Hotel & grounds (48)
Room/suite (57)
View from room (7)
Bathroom (18)
Business center/function rooms (1)
Pool/beach area (1)
Dining (2)
Other (67)

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Amenities (20)
Deluxe Room (95)
Luxury Suite (9)
Restaurants and Bars (20)
Standard Room (2)
The Hotel (84)
Wicked Suite (13)

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Room/suite (17)
Hotel & grounds (12)
Business center/function rooms (2)
Dining (1)
Bathroom (2)
Other (21)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Green Hotel in San Francisco #35 Luxury Hotel in San Francisco #58 Business Hotel in San Francisco #84 Romantic Hotel in San Francisco #89 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Serrano Hotel elegantly embodies the spirit of San Francisco. Housed in a beautifully restored 17-story Spanish revival building, this welcoming boutique hotel provides an extraordinary and engaging focal point for an unforgettable stay. In the center of the city, the Serrano Hotel is within easy reach of Union Square, Moscone Convention Center, the Financial District and San Francisco's best theaters and shops. Adjacent to the Serrano Hotel is the lively Jasper's Corner Tap & Kitchen. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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