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All 236 San Francisco hotels

Serrano Hotel

3.5 of 5 Hotel   |   405 Taylor Street, San Francisco, CA 94102
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Ranked #70 of 236 hotels in San Francisco
Certificate of Excellence 2013
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed 2 days ago
cowgoesmootwice Issaquah, Washington
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1,127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Issaquah, Washington
1 review
4 of 5 stars Reviewed 2 days ago NEW

I only stayed one night for a concert at the Warfield. The location for downtown was nice but just be aware that you have a walk a couple of blocks in not the best area to get there from the BART/surrounding areas. I didn't have a problem though and got back to the hotel late at night. The lady at... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

At the end of a trip you see a PER DAY $20 "Urban Fee" - which is basically the hotel adding a fee for items (explained to me as) "coffee in the lobby for an hour each morning, bike rentals, gym and internet" - and at check in they tell you internet is free and no one mentioned the bike.... More

Was this review helpful? Yes 1
Toronto, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

At first I wasn't impressed by the location or the hotel's exterior...but once Inside I found it charming. It is on the border of a run-down area with many homeless people on one side, and the upscale shops and hotels close to Union Square on the other. It's an older property but very well maintained, and importantly, very clean and... More

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Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Stephen, We are thrilled that our décor, cleanliness and hotel team all met your expectations. We will take your suggestion regarding our Urban Fee into careful consideration. For future reference, our Urban Fee includes; morning coffee and tea, all day flavored water in reception, morning newspaper, town car service to the Financial District Mon thru Fri mornings, unlimited local calls... More

San Clemente, California
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed at The Serrano with two teenagers. Upon checking in they warned us - only turn left to walk to Union Square. Right is the Tenderloin. It all worked out great. Small room but we were never in it. Two double beds. Not Queen -so a little snug. The rate was great, the location was great. We walked to China... More

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Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

It is great to hear that you loved our location; it sounds like you fully enjoyed some great San Francisco sights! We are very sorry that not all of our team offered you exceptional service, and for any inconveniences this caused you. We hope to see you and your family again when you next want to take in more of... More

Lima
Contributor
17 reviews 17 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Serrano Hotel for a second time recently as the cost was dramatically lower than other hotels in the area. Although the hotel is relatively nice, both times I have stayed here I wasn't able to get a good night's sleep. The rooms are clean and neat, the walls are thick so there isn't much noise from the... More

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Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Thank you for your return patronage. It is great to hear that you found our hotel clean, quiet and our team helpful on both your stays with us. We are very sorry that the mattresses were not to your liking. For future reference, our Urban Fee includes; morning coffee and tea, all day flavored water in reception, morning newspaper, town... More

Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Came into San Francisco for 1 night before heading to Sonoma. We wanted something quaint, with character that would break the bank. The Serrano fit the bill perfectly. Reasonable price and character. Rooms are small, it's a bit older, but very clean and very good staff. Close to sights, nice stay.

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Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Angelo, Thank you for telling us about your stay. We are very happy that you enjoyed your night with us, and we hope to see you again in the future. More

Sacramento, California, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Attending opening day of the Giants game we were looking for a place to stay that wasn't $500+ a night! The Serrano was perfect.... we have stayed at other hotels on the Wharf and the traffic and parking is crazy!!! You walk up and the Serrano's electronic doors open for you to a beautiful lobby reminiscent of the Roaring 20's... More

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Cheryl, Attending the opening Giants game sounds like a fantastic time! Thank you for taking the time to tell us about your recent stay. We are thrilled that our team took great care of you and that you loved our décor and restaurant. We hope to see you again in the future. More

Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every staff member went out of their way to helpful. Anything we asked for (coffee maker, extra pillows, more towels) arrived within minutes. Their customer service was so good, I would go back to the hotel despite the less desirable location. It was on the edge (the good edge, but the edge nonetheless) of the tenderloin, so potential to be... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Thank you for the great review! We are very happy that you loved our hotel and that our team offered you exemplary service. We will be sure to pass your praise along; we know it will make everyone’s day! We hope to see you again in the future. More

Cairns, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location where there is plenty of things to do in a short walking distance. It's definately a lot easier to get a pass to get on the cable car, buses and rail to make it easier to get around. The standard room was clean and tidy but very small which wasn't a problem for... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Chris, Thank you for telling us about your great stay at our hotel. Your transportation tips are fantastic, and we know future guests will be grateful. We can’t wait to see you again. More

Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great lobby, morning coffee free, rooms are okay too. Across the street from hotel are most rental car agencies so no reason to pay to park rental cars, turn them in and take them back when you need them. Hotel valet was $55, garage right across the street $30 a night, down more $20. Best surprise was the restaurant at... More

Was this review helpful? Yes 5
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Bernie, Thank you for taking the time to tell us about your stay at our hotel. Your parking tips are wonderful and we know future guests will also be grateful, thank you. We are very happy that you were able to enjoy our restaurant, Jasper’s Corner Tap and Kitchen. It is great to hear that you fully enjoyed the food... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Wine reception(7)
  • Corner room(4)
  • Nice touch(3)
  • Few blocks(3)

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in San Francisco
#56 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
#69 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Serrano Hotel 3.5*
Official Description (provided by the hotel):
The Serrano Hotel elegantly embodies the spirit of San Francisco. Housed in a beautifully restored 17-story Spanish revival building, this welcoming boutique hotel provides an extraordinary and engaging focal point for an unforgettable stay. In the center of the city, the Serrano Hotel is within easy reach of Union Square, Moscone Convention Center, the Financial District and San Francisco's best theaters and shops. Adjacent to the Serrano Hotel is the lively Jasper's Corner Tap & Kitchen. ... more   less 
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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