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All 236 San Francisco hotels

Serrano Hotel

4.0 of 5 Hotel   |   405 Taylor Street, San Francisco, CA 94102
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79%
Ranked #83 of 236 hotels in San Francisco
GreenLeadersPlatinum level
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1,149 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
Oak Harbor, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

While travelling on the West Coast we visited San Fran. The reason we chose to stay here was because of the price and the positive reviews on tripadvisor but we were very, very disappointed. First off, the hotel does not have a parking lot but can valet your vehicle for about $60 for the night. We parked across the street... More

Was this review helpful? Yes 1
Bristol
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Disappointing stay at The Serrano - most definitely NOT a 4* hotel. Ripped sheets on the bed. Tatty fixtures & fittings in the room. Bathroom sink was blocked, and dirty water & hair etc coming back up. Hole in the bathroom door. In-room telephone didn't work. Discarded pizza left on the hallway table for over 24 hours! Disgusting. The neighbouring... More

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello js0908, We’re very sorry to hear you did not enjoy your recent stay with us. We do truly care about our guests and strive to provide a wonderful, memorable experience for all. We sincerely apologize that your bathroom was not cleaned properly prior to your arrival and that you were not pleased with the condition of your room. We... More

ENGLAND
Top Contributor
141 reviews 141 reviews
60 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

Found this property through reviews on Booking.com and Tripadvisor. Was looking for somewhere in town, comfortable and reasonable cost and this seemed to fit the bill. Got the shuttle from the Airport, cost $18 and delivered me to the front door. Check in was friendly and quick. Room was a little dated especially the bathroom but reasonable size, clean and... More

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Dagog, We’re thrilled to have been part of making your first visit to San Francisco so memorable! We’re glad you found our accommodations clean and comfortable and our nightly rates so reasonable. We’re happy to hear our friendly team provided you with great service, helpful recommendations, maps, and other arrangements during your stay. We apologize if you weren’t pleased... More

Taylor, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

When staying in some of the more expensive cities around the country, the Kimpton brand is my go to for hotels. The Serrano doesn't disappoint. When I stayed here, it was during America's Cup and other things going on in the city and this was the best deal. The location is excellent and all tour companies seem to pick up... More

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello #1 Fan, We think you meant Steeler fan, but it’s great to see you’re a fan of ours too! Thank you for the 5-star review. We’re thrilled you were pleased with our wonderful value, convenient location, beautiful, historic feel, and clean, comfortable accommodations. We’re sorry to hear you weren’t impressed with the size of our rooms, and we apologize... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

When I arrived, they told me the hotel was overbooked and they then sent me to another hotel. The other hotel was smaller and older. I found the manager at the Serrano hotel was decent but the front desk staff were not very friendly.

Was this review helpful? Yes 1
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Thomas, We sincerely apologize for any confusion, frustration and inconvenience caused by a mistake with overbooking. We’re sorry that you weren’t satisfied with your accommodations at the other hotel and are genuinely sorry if your experience with our service team was anything but friendly, helpful and gracious. We’re happy to hear our manager was of some assistance. We do... More

Oroville, California
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I stayed for 3 nites, the rooms were small, but clean, as was the bathroom. I was taken back by the additional fee for amenities.... since they weren't much of anything. A very small workout room, without a restroom and water in the lobby, that was it. If the amenities had been better, the fee wouldn't have... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Barbara, We’re happy to hear you found our accommodations clean. Guest satisfaction is very important to us. We apologize for any inconvenience or confusion over our standard Urban Fee. It includes morning coffee and tea, all day flavored water in reception, morning newspaper, town car service Mon thru Fri mornings to the financial district, unlimited local calls and faxes,... More

Geneva, Switzerland
Top Contributor
253 reviews 253 reviews
130 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is far from perfect, but what is refreshing is that they try and seen to care. I can forgive anybody anything as long as they are sincere. The Good: Great bed, good sleep Quiet Fast (free) wifi Convenient plugs, connections Wonderful coffee (but no in room facilities so you have to go down to the lobby) Bath robes... More

Was this review helpful? Yes 6
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Valued Guest, We’re happy you found our rooms comfortable and quiet. We’re glad you enjoyed the smaller, charming details, like delicious organic coffee and snuggly bathrobes, as well as the little, practical ones (convenient connections and fast Wi-Fi). We’re sorry the size of our bathrooms failed to impress you. We apologize for any inconvenience you experienced due to our... More

Darien, Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

You can hardly do better, unless you want ultra deluxe and want to pay for that. This place is stylish and friendly, has all the amenities, you can park on the street for a while at a meter, or there's a garage across the street(about $30). Food is excellent and of course, there's the free cocktail hour. Within 3-5 blocks... More

Was this review helpful? Yes 2
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Preston, We truly appreciate your great review. We may be a little biased, but we love our exciting location, dedicated staff, beautifully designed rooms, great amenities, and reasonable rates too. Thank you for sharing a few helpful tips with future guests and complimenting the food selection at Jasper’s Corner Tap & Kitchen. We’ll pass the praise on to their... More

Devon, UK
Contributor
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights at the end of a 3 week tour of the western US. Gorgeous hotel, friendly staff and a great central location. Our room, although beautifully furnished, was a little on the small side and we were located next to the lifts so a little noisy. A word of warning to those visiting San Francisco......take... More

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Lynda, Wow! Three weeks exploring the western U.S. sounds pretty amazing. We’re glad you were able to wind down your tour in our beautiful San Francisco. You know what they say about saving the best for last. We’re thrilled to hear you enjoyed our beautiful hotel, dedicated team, and fantastic location. We apologize for any disturbance noise from the... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I spent 2 nights at the Serrano in San Francisco two weeks ago. The front desk team was so great. They act much like a concierge desk, helping us with everything from taxi's/cars, directions, train systems, breakfast etc.. but also just general friendly. Remembering when we would leave or return during the day where we had visited... More

Was this review helpful? Yes
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Krysta, It sounds like you had a fantastic stay and really had the opportunity to enjoy our beautiful city. We love our fabulous, centralized location too. We are thrilled to hear our dedicated team members took excellent care of you during your stay. We love hearing when they take a personal investment in our guests’ interests and go above... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Wine reception(7)
  • Corner room(4)
  • Nice touch(3)
  • Few blocks(3)

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Serrano Hotel 4*
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Green Hotel in San Francisco #33 Luxury Hotel in San Francisco #61 Business Hotel in San Francisco #78 Romantic Hotel in San Francisco #87 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Serrano Hotel elegantly embodies the spirit of San Francisco. Housed in a beautifully restored 17-story Spanish revival building, this welcoming boutique hotel provides an extraordinary and engaging focal point for an unforgettable stay. In the center of the city, the Serrano Hotel is within easy reach of Union Square, Moscone Convention Center, the Financial District and San Francisco's best theaters and shops. Adjacent to the Serrano Hotel is the lively Jasper's Corner Tap & Kitchen. ... more   less 
Number of rooms
236

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