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Hotel Zelos

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12 Fourth Street, San Francisco, CA 94103 (Formerly Hotel Palomar San Francisco)
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146 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

When I checked in, the rep (I believe his name was Emmett) was so pleasant to speak to after a long day of travel and meetings. I was only there for one evening but slept like a baby in a comfortable bed. I've stayed at this property when it was previously the Hotel Palomar and the quality is still the... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our stay at Hotel Zelos was lovely. The rooms were large and clean with nice amenities and the beds were extremely comfortably. The location of the hotel was great, easy to get around and plenty to walk to. The staff of the hotel was helpful and friendly as well. I would recommend this hotel to anybody who asked.

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Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Wowed, amazed, shocked, exceeded my expectations. All words to describe every aspect of this hotel. In my review I'm gonna ignore the room you can get a room anywhere. This hotel has a unique spark of hospitality genius. We checked in with Josh who works the front is a rockstar of personality and hotelier got us to the hotel into... More 

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Flossmoor, Illinois
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here in June while it was still the Palomar. I am a loyal Kimpton Karma member so I may not be back under new ownership. Our room was spacious and we overlooked the courtyard over the Container Store next door, which helped with noise. Our first night there was an event in the bar courtyard and it was... More 

Was this review helpful? Yes
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thank you for taking the time to share your experience at Hotel Zelos with us. While the name has changed, the Team you were familiar with when it was the Palomar is the same. Your comments about the Concierge will be reviewed, it helps us as we work harder to improve. Best regards, More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I booked this hotel with reward miles when it was still a kimpton property so I was a bit concerned when it changed hands before our stay. I had no reason to be concerned! Staff was helpful and accommodated all of our needs as a family traveling with children. The room was very spacious, spotless clean and still comfortable with... More 

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ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thank you for your kind comments, we always appreciate the feedback to assess our product and service. We hope to see you back soon. Best regards, Chas Reece More 

California
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here years ago when it was the Hotel Palomar. In fact, when we made our reservations with the Hotel Palomar this time too, only to be emailed a few days later saying they were no longer part of the Kimpton Hotels and this hotel is now called Hotel Zelos. I called to see what this changed for our... More 

Was this review helpful? Yes 1
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Wow!! Thank you for such a wonderful review. We are pleased to be managing The Hotel Zelos, our primary objective was to make the transition seamless to our guests and associates. All those wonderful ladies and gentlemen have agreed to remain with the Hotel Zelos and look forward to continuing providing that excellent service you have become accustomed to receiving.... More 

Leuven, Belgium
2 reviews
2 of 5 stars Reviewed 1 week ago

Zelos has ok rooms but that's where the positive news ends. Very limited breakfast options, too young staff with not enough experience, almost no spaces to relax outside your room, dark halls etc. When we checked out, we left our luggage in the hotel and went out for lunch. We had to wait for 20 mins to get our luggage... More 

Was this review helpful? Yes
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thank you for your review, I am disappointed we did not meet your expectations. I will review your comments with the team and work on solutions to the challenges you wrote about. We do hope to be given a chance to welcome you back. Best regards, More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We love the city. I stayed with my family ( my wife an two daughters 20 and 16) this summer, the place has everything to meet our needs. The Westfield shopping mall is around the corners and the area is surround by all kind of stores and restaurants. We love walking, and we believe that there are many places at... More 

Was this review helpful? Yes
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thank you for the kind feedback, i will definitely share with our team. We all look forward to welcoming you back soon. Best regards More 

Cape Town Central, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed two nights, rooms and bathroom were spotless, beds large and super comfortable. Quality soaps and shampoo. Room size was extremely generous and received an upgrade without asking the hotel. Staff were efficient, knowledgeable and friendly. Great location and highly recommended. It might not be the cheapest hotel in SF but it is great value. I had some parcels sent... More 

Was this review helpful? Yes
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thak you for taking the time to share your comments, we will definitely work hard to maintain the quality you experienced. Looking forward to welcoming you back. Best regards, More 

Spennymoor, United Kingdom
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

Fantastic service from start to finish. Couldn't praise this hotel enough. Valet brought bags to our room and parked the car for us. Room was great, very clean and tidy and the staff were so helpful. The location was perfect for visiting The Golden Gate, Muir Woods and Alcatraz. The staff gave us loads of city tips for getting around... More 

Was this review helpful? Yes
ChasReeceGM, General Manager at Hotel Zelos, responded to this review

Thank you very much for your kind review of our services and product, rest assured I will share and celebrate the feedback with our team. We look forward to welcoming you back soon. Warmest regards, More 

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