One thing I have to say about this property is that the pre-arrival service is fantastic. I received an email from the manager - okay, probably automated, but it was very welcoming. Also, I had to make a change to my reservation that was sure to cost me money, and DC at the Front Desk was a gem and waved...
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We take great pride in taking great care of our guests before during and after their stay. I will share your feedback with DC who is, as you mentioned, a gem here at the Palomar! We hope you will continue to stay with Hotel Palomar and Kimpton Hotels.