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All 236 San Francisco hotels

Hotel Palomar San Francisco - a Kimpton Hotel

4.0 of 5 Hotel   |   12 Fourth St, San Francisco, CA 94103 (SoMa)
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87%
Ranked #29 of 236 hotels in San Francisco
Certificate of Excellence 2014
GreenLeadersSilver level
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1,334 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The remodel is amazing with a top quality bar/restaurant. Really, the best part of the experienced is the most amazing custome service. We love the staff, and even our toddler named her favorite stuffed dog after one of the valets. Oh yeah, and world class hotel with world class shopping everywhere. Our fourth stay in the last year.

Was this review helpful? Yes 2
Oakland, California
Senior Contributor
24 reviews 24 reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Others here have complained about the lobby, and I admit, I had a similar impression. It is quite small, and not very interesting, with only a few places to sit. The lobby is a first impression, and this was not a great one. That said, I have been to hotels that have amazing lobbies and the rooms are crap. That... More

Was this review helpful? Yes 6
Greensboro
Top Contributor
129 reviews 129 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We never were told about the "construction"... no lobby... looked like we were entering a service hallway.. .. garbage at the main entrance... no doorman/bellhops..... staff was clueless .... rooms were ok but not worth what we were charged... the "spa" tube did not work... fight and threats of violence in room across hall and staff did nothing... the list... More

Was this review helpful? Yes 1
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Although your positing has come up on Trip Advisor in August, it looks like your stay was back in February an indeed during our renovation period. Sorry that you were inconvenienced, yet please come see us again soon. The renovation is complete and the hotel is looking great! More

Oswego, NY
Top Contributor
77 reviews 77 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

A hotels lobby gives you the initial impression of a hotel. The lobby of the Hotel Palomar is drab and very unwelcoming. It makes you want to turn around and walk back out. We have stayed in other Kimpton hotels and this was the worst lobby. I had requested a quiet room and had even called the day before arrival... More

Was this review helpful? Yes 1
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for staying with us. I'm glad the team found you a nice quiet room. I appreciate your comment regarding expanding the knowledge of our front office team so they can better assist with more dining options etc. I will work with the team on this! More

Chagrin Falls, Ohio
Reviewer
3 reviews 3 reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were on our 7 year anniversary trip, so we splurged for the $700 a night King Deluxe Suite that boasted a large room with a jacuzzi tub. The pros were definitely the large space, quiet, comfortable bed and LOVED the jacuzzi! However, for that cost, I expected much more. The location - although wonderfully close to some great shopping... More

Was this review helpful? Yes 4
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Glad you were able to enjoy the deep soaking tub, yet incredibly sorry we did not exceed your expectations in the other areas. I'm grateful for your candid feedback and have just meet with my team leaders to discuss ways that we can improve in the future. I promise we will. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were initially allocated a room right by the bar, which was noisy, had no view and was very small. Reception staff were most helpful and although We couldn't move that night, our luggage was transferred to a lovely room while we were out the following day. All staff were consistently polite, pleasant and helpful. The location of the hotel... More

Was this review helpful? Yes 5
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for the positive praise and for staying with us. Our new restaurant has become quite popular and we are working diligently to minimize noise form the restaurant bothering any of the guest rooms. More

Ithaca, NY
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am an Inner Circle Member for Kimpton and stayed here for 6 nights. As such, I was upgraded to a large room on the 7th floor Executive King overlooking Market Street. It was a well-appointed, quiet, comfortable, and spotlessly clean room. My Inner Circle amenity was fairly pedestrian and the staff did not really pay attention to my request.... More

Was this review helpful? Yes 7
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for staying with us and your loyalty to Kimpton. We will work on improving our attention to the IC amenity as you referenced. You will be happy to hear that we have new furniture arriving (literally this week) for our lobby. It includes additional seating and will add warmth to the arrival experience. Sorry it wasn't perfect this time... More

Cranford, nj
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel. Good location. Right off of market street. You have to deal with homeless people, though.., Rooms are nice. Lobby is very small. They do not have a business center - they directed us to a kinkos. We stayed on the 9th floor. There were no issues with noise. The service was questionable. Everyone was very nice, but it... More

Was this review helpful? Yes 4
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for staying with us. We are excited about adding brand new TVs and upgrading to High Definition programming. Unfortunately your stay coincided with the brand new TVs being installed and sadly there were a few kinks to be worked out. The TVs that were reported as having challenges have since been fixed. I hope you will join us again... More

Durham, North Carolina
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was very quiet and we'll appointed. Size not huge but reasonable for location. Entry into lobby is a bit utilitarian but bar, morning coffee area is the typical Kimpton tastefully done. Used valet and cost is normal compared to other area hotels. Would stay again.

Was this review helpful? Yes 4
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for staying with us. We look forward to having you back again soon. More

pleasant hill, CA
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel palomar and since there was no valet stand (it's a small hotel) I called and they were very prompt at assisting me. I went to check in. The lobby is very small but really nice. I waited to be assisted because I arrived at a busy check in time, which wasn't a problem. When it... More

Was this review helpful? Yes 4
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for staying and your constructive feedback. Although I am glad you enjoyed the stylized garage, I will work with the valet team on improving their service. More

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Additional Information about Hotel Palomar San Francisco - a Kimpton Hotel

Address: 12 Fourth St, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > SoMa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar San Francisco - a Kimpton Hotel 4*
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Also Known As:
Hotel Palomar San Francisco
Kimpton San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#6 Spa Hotel in San Francisco #14 Luxury Hotel in San Francisco #23 Green Hotel in San Francisco #24 Business Hotel in San Francisco #32 Romantic Hotel in San Francisco #43 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
Named one of the world's top 500 hotels by Travel + Leisure, the centrally located Hotel Palomar San Francisco offers a sophisticated urban sanctuary. This luxury boutique hotel occupies a beautiful historic building five floors above the bustling city streets. Showcasing the acclaimed Fifth Floor restaurant, the hotel is within easy walking distance of Union Square, Moscone Center, the Financial District, the thriving SOMA district and the best of San Francisco's theaters, shops and galleries. ... more   less 
Number of rooms
198

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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