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Hotel Palomar San Francisco - a Kimpton Hotel

4.0 of 5 12 Fourth St, San Francisco, CA 94103
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Hotel Palomar San Francisco - a Kimpton Hotel
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Hotel Palomar San Francisco - a Kimpton Hotel
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at Hotel Palomar and it was nice. Pros: Hotel: The location is great. It is right in the heart of Union Square so close to lots of restaurants, bars, shopping, etc. In addition, if you are a walker like we are, it is about a mile to Chinatown and the Embarcadaro depending which way you walk. The decor... More

Was this review helpful? Yes 2
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for the positive praise of the team and staying with us. Sorry about the hair dryer challenge. We are in the process of replacing hairdryers in the entire hotel and it seems that you regretfully were here before we had it all perfect. Sadly, I lost most of my hair about 10 years ago and wish I could still... More

los angeles, ca
Top Contributor
60 reviews 60 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We have booked 4 star hotels for many years and have never gotten anything as shabby as the Palomar. We took an express deal on Priceline for a 4-star San Francisco hotel and got the Palomar. Typically, we have gotten Westins, Hiltons, the Hotel monaco, and the Intercontinental SF. Those are 4 star hotels. The Palomar is maybe 2 stars,... More

Was this review helpful? Yes
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Greetings and thanks for staying with us. As you can imagine, our goal is to meet or exceed expectations and I am sorry that we fell short. The construction that is happening down Stockton Street is usually pretty quiet as much of the work is being done far below the street surface as the city plans to expand its underground... More

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First let me say that this hotel had its hands full...with over 140,000 conferencees making the area around the hotel their campus for the week, everyone checking in at the same time and creating chaos in the lobby for five days straight. That they were able to be friendly, helpful and problem solve at all was a minor miracle. But,... More

Was this review helpful? Yes 2
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for the 5 STAR rating and constructive feedback. Our Director of Engineering, John, just found a new fix for the tub drains, and we put them in 20 rooms and they are working well. He has now purchased enough for the rest of the hotel and I promise they will all be installed before the next group of 140,000... More

Flagstaff, Arizona
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful visit at Hotel Palomar. The rooms were small, but the service and location can't be beat! I highly recommend staying at Hotel Palomar. Another great feature, it is located right next to the bart system. We took the bart straight from the airport to the hotel, hopped off at Powell Street and walked 200 yds to... More

Was this review helpful? Yes 2
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for the positive praise and 5 STARs! Our Front Office Manager, JP, picked out the bow ties.. He is one of the most stylish dressers we know so we all trusted his opinion! Come back soon. More

Albany, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Without a doubt, the worst possible experience one could have for any hotel. It was dark, dingy, dirty, and terribly small, not to mention unsecure (no deadbolt on the room door). I am at a loss for words to truly describe how disappointed and "ripped off" I was. Unfortunately, we paid in advance for our entire 6-night stay. After the... More

Was this review helpful? Yes 1
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Greetings Anthony: I am incredibly sorry about the inconveniences that you experienced. I have just sent you a direct email as you can imagine our goal is to exceed expectations, not to fall short. Chris More

Munster, Indiana
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Although the room was slightly smaller than I expected, the hotel was clean, very nice and comfortable. We were facing the courtyard which had recently been turned into a restaurant/bar. The hotel offered free wine in the evenings, which was essential. Even at other times, the lobby was constantly crowded.

Was this review helpful? Yes 1
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for the 5 stars and for staying with us. Glad you had a great time! More

Malvern PA
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have always been a big fan of Kimpton Hotels because of their great service and room quality and this hotel lives up to that expectation. The front desk staff was great and when I mentioned that I was an Inner Circle member (their rewards program) they sent a bottle of wine and snacks to my room. When I had... More

Was this review helpful? Yes 5
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for being a loyal Kimpton guest and for choosing the Palomar for your return to San Francisco. We look forward to having you back again soon. More

Croydon, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed 4 nights in the Palomar from 3 - 7 October, the last leg of our vacation. We have stayed in several Kimpton hotels and chose this one particularly for its location, and with the knowledge of Kimpton standards had confidence regarding quality. We checked in around midnight after a flight from Hawaii and were given room 506. On... More

Was this review helpful? Yes 5
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

Thanks for joining us and for the feedback. The team and I will work diligently on addressing the items you pointed out so that your return visit is perfect! Please come back soon. More

San Diego, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Love the way these folks treat me here! They got my nice quiet room ready by 10 am because I arrived early, gave me some wine ( guess they felt guilty that my room wasn't ready earlier ??), took care of my stuff. Really nice people and great location. Love the Kimptons, love the Paloomar!

Was this review helpful? Yes 5
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

It is always wonderful to see a 5 Star review. Thanks for staying with us and sharing your experience. The team here truly loves to serve and I feel so grateful to have them as my "Palomar" family. Chris More

Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed to nights at the Palomar for Sightseeing in San Francisco. The Hotel is perfectly located in a safe area very closer to the Union Square. The Hotel has 4 bicycles for complementary use (first come first serve - no reservation). We were lucky and got bikes on both days, so we were able to take a tour on... More

Was this review helpful? Yes 6
ChrisSmithGM, General Manager at Hotel Palomar San Francisco - a Kimpton Hotel, responded to this review

I'm so glad you were able to enjoy the bicycles! It is spectacular to be able to bike over the Golden Gate bridge. I have lived here for 25 years and there isn't a day that goes by that I am not taken away by the beauty of the bridge and this city. It is truly spectacular and I hope... More

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Additional Information about Hotel Palomar San Francisco - a Kimpton Hotel

Address: 12 Fourth St, San Francisco, CA 94103
Phone Number:
Location: United States > California > San Francisco > SoMa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palomar San Francisco - a Kimpton Hotel 4*
Number of rooms: 198
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Also Known As:
Hotel Palomar San Francisco
Kimpton San Francisco

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