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All 236 San Francisco hotels

Hotel Nikko San Francisco

4.0 of 5 Hotel   |   222 Mason Street, San Francisco, CA 94102
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81%
Ranked #37 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Elizabeth L
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2,110 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Nice but WAY overpriced. We ordered room service which was very good- the food and the prompt service, but for what you pay for this downtown hotel the service is mediocre at best. We had to request a second bathrobe, toiletries for two, not one, etc. They were delivered promptly but just tossed onto the luggage rack near the door.... More

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Contributor
13 reviews 13 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My stay at the hotel was very uncomplicated as the service was perfect and the were rooms nice, clean, and quiet. The location of the hotel is perfect as shopping, sightseeing, and public transportation is close by. The concierge is very accommodating up to date. As for the breakfast, the quality is ok but I perferred going out in the... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear Robert C, Thank you for taking the time to review us – a fabulous 5 stars! We are pleased to hear that our Concierge helped you during your stay with us. We can not wait to welcome you back again soon! Sincerely, Danielle Ortega Marketing Manager More

Top Contributor
137 reviews 137 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had high hopes, but they weren't met. Some of the staff was great, others not so much. Food was OK. Room was typical and a little worn. This is definitely a $200 or less establishment in terms of value and expectation. Conference rooms were OK, though the AC was inconsistent and for the most part it was too hot.... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear NKPBerkshire, Thank you for taking the time to review us. We appreciate your comments and have relayed them to the appropriate departments. I’m sorry to hear we did not meet your expectations. I hope if you visit San Francisco again you’ll give us another chance to wow you. Thank you, Danielle Ortega Marketing Manager More

Montreal, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from another outstanding stay at the HOTEL NIKKO in San Francisco. This makes it my 6th or 7th stay and it only gets better!! From the inviting emails you receive following your reservation to posts you receive while there to ensure all is fine (as if) to a gentleman hailing a cab for me at 5.30am, this hotel... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear dude49, Thank you for taking the time to review us – an awesome 5 stars! We are very pleased you had a grand experience staying with us. Theresa, Luis, and Sahar are valuable members of our team and we are delighted to hear they took good care of you. We are proud of our outstanding customer service. Feinstein’s is... More

So.CA.
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We planned our trip to embrace and watch as many World Cup games as possible. We decided to go through Priceline Express Deals and was somewhat disappointed at the hotel when I originally viewed it, but....... When we checked in I was so very impressed w/the ambiance, location and staff. We upgraded to the Imperial Club which we took full... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear omynameistaken, Thank you so much for an awesome 5 star review! We are very pleased to have accommodated your stay in San Francisco and glad you enjoyed the amenities of your Imperial Club upgrade. We hope to welcome you back again with us! Best regards, Danielle Ortega Marketing Manager More

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is beautiful and posh. Very nice inside with nice modern rooms. Many of them with very nice views of the city. They have underground valet parking. We had a hard time finding the entrance though (go around to the opposite side of the building from the main front entrance). When we arrived at the front desk to check... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear brandonolynick, Thank you for taking the time to review us – a fabulous 5 stars! We are delighted to hear you had a wonderful stay with us and a great time in the city. We take pride in our customer service and give our guests the best experience we can offer. We can not wait to see you again... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I just spent $350 to stay at the Hotel Nikko for one night and I will never stay here again. Here's why: 1. Pool Access - The main photo for this hotel is their pool. Looks nice, doesn't it? Well if you actually want to use it, that will cost you an extra $20. 2. Internet Access - Need to... More

Was this review helpful? Yes 6
Madrid
Contributor
17 reviews 17 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location (very centric, I walked almost everywhere), although not pretty. Good sized rooms and bathroom (Imperial Club), comfortable beds, quiet A/C, expensive (but good) wifi. Most people end up lurking around the Starbucks downstairs for the free wifi. Decent breakfast and decent room service. Conference facilities were ok, although it seemed that there were two temperatures in one of... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear Clarisita, Thank you for taking the time to review us! Thanks for the note about the conference room temperature; we’ve sent your comments to our Engineering team so they can troubleshoot. Please consider us again on your next trip back to San Francisco. Sincerely, Danielle Ortega Marketing Manager More

Scottsdale, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I like the Nikko and stay there every year during a technology conference because the host hotel across the street, the Hilton Union Square, is a absolute mad house. In contrast, The Nikko is quiet and has great service. The sushi bar is a little expensive but its worth it for dinner one night, the fish is that good. They... More

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NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear Gregg, Your 5 star review made our day! We are delighted to hear you enjoyed our restaurant, ANZU, sauna, and pool facilities. We take pride in our customer service and we are glad our Front Desk helped you with your Imperial Club upgrade. Please come back again soon! Best regards, Danielle Ortega Marketing Manager More

Boston, MA
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Kathleen checked us in and she was lovely and so nice to give us an upgrade to the imperial club level. That really made the experience and I encourage you to ask for the upgrade. Having the ample breakfast and afternoon snacks was a great treat. Room was very large and beds were comfortable. Great to have toilet behind it's... More

Was this review helpful? Yes 1
NikkoGal, Marketing Manager at Hotel Nikko San Francisco, responded to this review

Dear dabuddy, Thank you for such a great review! We are pleased that Kathleen helped with your accommodations – she is a valued member of our team. We are glad to hear you enjoyed the amenities of our Imperial Club level. We hope to welcome you back again soon! Best regards, Danielle Ortega Marketing Manager More

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Hotel Summarization (Beta)

What travelers say

  • Union square(98)
  • Great location(30)
  • Cable car(25)
  • Very nice(16)
  • Very clean(10)
  • Market street(6)
  • Breakfast buffet(5)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Would highly recommend(3)

Additional Information about Hotel Nikko San Francisco

Address: 222 Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Nikko San Francisco 4*
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in San Francisco #11 Business Hotel in San Francisco #17 Luxury Hotel in San Francisco #33 Family Hotel in San Francisco #48 Romantic Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 
Number of rooms
532

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