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Hotel Nikko San Francisco

4.0 of 5 222 Mason Street, San Francisco, CA 94102
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Certificate of Excellence 2014
Hotel Nikko San Francisco
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Hotel Nikko San Francisco
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2,284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for a conference in October. We were upgraded to the executive floor which gave us a private lounge and breakfast, free wifi and fantastic views from the bedroom. The room was spacious and well appointed and the staff were helpful. It is a typical big city hotel without a great deal of atmosphere but it efficient and... More

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Minneapolis, Minnesota
20 reviews 20 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the second part of a week long stay for my girlfriend, who was in town to work, while I showed up on Thursday to play. She had been staying in the Serrano, just up the street, but I was in charge of planning the weekend and I opted to move over to the Hotel Nikko. I'm glad that... More

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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

My partner and I stayed here for 2 nights in November. Location: central, near Market Street where everything is. Absolutely downtown location Room: good size considering I was expecting a small sized room when booking. Room is modern, comfortable. Bed is comfortable too. My only little complain is after signing up for the internet, the connection was quite spotty and... More

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Yorba Linda
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was fortunate enough to have a business seminar at the Hotel Nikko over the course of two days last month. At check in, I was greeted with a complimentary glass of wine by the hotel's friendly and efficient staff. I upgraded my room to the Imperial Level ($60 u.s. per night), which placed me on an upper level floor... More

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NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear Gary W., It is always very nice to get a 5 star review. Thank you so much for yours. I am so glad that the upgrade option worked so well for you. I think that the extra amenities, including both the views and the food and beverage in the Lounge are well worth the additional price and make a... More

Boulder, Colorado
1 review
2 of 5 stars Reviewed 4 days ago NEW

This is a nice hotel, but it does not value business travelers. I stayed for two nights in this hotel expecting to have an internet connection so I could finish drafting documents needed by my office. (Deadlines involved.) The internet connection was so slow that it was impossible for me to work remotely on my office computer. I called the... More

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Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel on several occasions and have never been disappointed. The rooms are very clean and comfortable, with all of the amenities, and the staff is friendly and helpful. The location is also very convenient to BART, Union Square, San Francisco Centre and a cable car terminus.

Was this review helpful? Yes
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear TravelGenius48, Thank you very much for choosing to stay with us so many times at Hotel Nikko San Francisco. We really appreciate you, and our many other repeat guests, choosing us as there 'home base' in San Francisco. Thank you also for your lovely review. We look forward to hosting you again soon. Sincerely, Dani Ortega Marketing Manager More

Singapore, Singapore
16 reviews 16 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Definitely a hotel that serve, simply because their service is top notch. First off, location is a huge plus as it’s located near to shopping belts all around with restaurants all around the hotel. Next, the cleanliness of the hotel is definitely worth mentioning. Along with the comfortable bed which I believe it is essentially the good core of every... More

Was this review helpful? Yes 2
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear Kendoarts, We truly appreciate that you chose to stay with us at Hotel Nikko San Francisco and I am glad that you enjoyed your stay. I am sorry that you had an issue with the wireless service but I am glad that the great team at the Front Desk was able to help you. We have recently expanded and... More

Manila, Philippines
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Nikko is about a fifteen to twenty minute ride from SFO. To go there either, get a cab (accepts credit cards) or by BART. There is no shuttle service, so you have to request for that prior to arriving at SFO. I was supposed to arrive Monday 10th November but due to my flight schedule, I arrived Sunday... More

Was this review helpful? Yes 1
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear gaigokujin10, I'm glad that you enjoyed your stay at Hotel Nikko this month. Our location does allow our guests who will be shopping and sight seeing a lot of possibilities for both. There are many things to do and see within walking distance and since we are so close to some of the main public transportation stops, it makes... More

3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean, accessible, on the expensive side for what it offers. Use of the pool, access to fitness facility came with additional costs. For a business oriented hotel, internet service is expected to be complimentary, but wasn't. When everything is said and done, whether it's a business related activity or not, I prefer to stay in hotels which strike a balance... More

Was this review helpful? Yes 2
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: -Location, near a lot of shopping and you could easily walk to the Financial District or to Chinatown -Modern and recently renovated rooms -Easy to catch a cab or Uber at odd hours in the morning -Walgreens around the corner. Cons: -I was the fourth person in line to check in and everyone was offered a glass of wine... More

Was this review helpful? Yes 2
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear ps, Thanks so much for choosing to stay with us at Hotel Nikko and I am so sorry that you had issues during your stay with us. You did absolutely the right thing by alerting the staff about the issue with your water temperature and I'm glad that they were able to assist you in remedying the problem. Our... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(98)
  • Great location(30)
  • Cable car(25)
  • Very nice(16)
  • Very clean(10)
  • Market street(6)
  • Breakfast buffet(5)
  • Front desk staff(4)
  • Friendly and helpful(4)
  • Would highly recommend(3)

Additional Information about Hotel Nikko San Francisco

Address: 222 Mason Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco

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Room/suite (150)
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Amenities (93)
Deluxe King (34)
Deluxe Queen (42)
King Suite (54)
King Suite (with Continuous Rooms) (47)
Pool (51)
Restaurants and Bars (35)
Suite with Two Double Beds (55)
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Room/suite (3)
Dining (4)
Pool/beach area (2)
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Hotel & grounds (10)
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