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All 236 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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48%
Ranked #157 of 236 Hotels in San Francisco
A recent review
3 of 5 stars reviewed 4 days ago
Eugene Z
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488 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 4 days ago NEW

We stayed for 5 nights in this hotel as a group of 5 guys on a lads holiday and it fit our needs perfectly. The hotel is situation on the "border" of the divide between the good and bad areas in San Francisco so just a 5 minute walk away, and you were in the heart of all tourist attractions,... More

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Overland Park, Kansas, United States
1 review
2 of 5 stars Reviewed 1 week ago

Although the rooms were a bit small, I really didn't have a problem with the hotel itself. The thing I wish I knew before booking was that the neighborhood around it has a lot of "ghetto action" after dark. The local bars seem to close shop at 10 pm so there employees can "evacuate" before the creepers come to camp... More

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Voorburg, The Netherlands
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Metropolis is located near Market Street, on the corner of Turk Street and Mason Street. Although Turk Street is not the best street in SFO (see other reviews), I think things have improved. I stayed in Hotel Metropolis for business a couple of days and never had a unsafe feeling, also not when it's dark. The staff of the... More

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

No climate control small rooms ghetto all around over 200 dollars. Would rather of drive for awhile and sleep on the side of the road. When I asked about the ac they days we are an old building and don't do Air conditioners.

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Jason F, Thank you for being guests of our hotel. We are disappointed to read that we failed to meet your expectations upon your recent stay. We respect your feedback and will take it into consideration as we are always looking for areas of improvement for guest experience. Given our cool climate in San Francisco we do not have... More

Michigan
Top Contributor
119 reviews 119 reviews
67 hotel reviews
106 helpful votes 106 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Many of the other reviewers have captured the essence of the place. And while it does have a couple of positives on balance it is a poor place to stay. Many others have commented that the area while close to the end of Powell is kind of sketchy. Returning to the hotel late one night even the cab driver told... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear MichiganFloyd, Thank you for being a recent guest of our hotel and that you found our front desk staff to be friendly. However, we are disappointed that your stay did not exceed your expectations, we are currently looking at potential renovations for our hotel and hopefully with the changes we have planned, you will consider visiting us again. We... More

Leeds, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 17, 2014

After reading a lot of the reviews on Trip Advisor about The Metropolis hotel, I was a little bit reluctant to stay here. However, I need not have worried. The staff were very friendly and helpful - Jarmmal greeted us on Friday 8th and was very pleasant and helpful. Abddallah the next morning was very friendly and helped us to... More

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Lesley G, I'm delighted that you found our staff to be very friendly and helpful especially your great interactions with Abdallah! We're happy that you gave us an opportunity to exceed your expectations and did not let the homeless issue in San Francisco negatively affect your stay at the Hotel Metropolis! We look forward to your return! Regards, Jaime... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 7, 2014

I read All the reviews about the bums and location and decided to take a chance. It was just as I read, the hotel is just Walking steps from the shopping mall and unión square but on the edge of tenderloin( a dangerous hood) . The rooms were Clean and ok, we switched rooms because the bed was really unconfortable... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear melissa r, Thank you for your review and that negative reviews about the area did not deter you from giving us an opportunity to exceed your expectations. I'm happy that we were able to resolve your bed issue quickly and that you found our staff to be friendly with no other issues. We hope you give us another opportunity... More

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 3, 2014

The hotel is a block from the Powell Street Bart station so it makes for easy access from the airport. Scummy neighborhood so you always was to be conscious about where you and the kids are...but it isn't fear inducing. The plumbing in the building is clearly in need of repair (odd smells or sounds in the pipes sometimes) but... More

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear PatrickBear, Thank you for your feedback and contribution to the Trip Advisor community! We are happy that you found our staff to be extremely friendly, helpful and your compliments have been shared with Abdallah. We look forward to having you again as our return guest! Regards, Jaime Gonzalez Front Office Manager More

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

We are staying in this hotel, sorry but you can not fault the hotel or the staff, the staff have gone out of there way to helpful. Totally agree comfortable beds good size rooms we have interconnecting with our son's, it's in a really good location a bit noisy at night but so handy for every thing,

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Thank you, Annia for taking the time to leave us your nice review. We are glad to hear you had such a great stay at our hotel. We are also happy you liked the location and the noise was not an inconvenience during your stay. We will share your comments with our staff and hope you will stay with us... More

United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 12, 2014

I stayed here for 2 nights as part of a G Adventures touring group and loved my stay here. The hotel has a brilliant location, literally 2 minutes from Union square and all the main shops. Rooms are great, very comfy, spacious and clean. It's not a 5 star hotel but it does the job for a good nights sleep!... More

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear Josh, thank you for leaving us your 5-star review. It makes us so happy when people are excited about our property and experience such a great stay as you did. We truly appreciate you taking the time to share this visit with us and we are glad you had a nice time. Thank you once more for your kind... More

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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