Hotel Metropolis (San Francisco, CA) - Hotel Reviews

Address: 25 Mason St, San Francisco, CA 94102

Region: United States > California > San Francisco

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Shuttle Bus service Suites Wheelchair access

Hotel Style:

Ranked #144 of 235 hotels in San Francisco

Price Range: $$

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Otel, BookIt.com, Travelocity and Tingo so you can book your Hotel Metropolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Metropolis Hotel San Francisco; Metropolis San Francisco

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393 reviews from our community

See which rooms travelers prefer - 49 traveler tips

Lachdawg69

1 review

3 helpful votes

“Don't trust the reviews”

Reviewed May 18, 2013 NEW

I can honestly say I was extremely concerned with this hotel after reading reviews on trip adviser. Unfortunately there are quite a few homeless people in the area but if you walk 25 metres to the left you are in the touristy areas and you wouldn't know. With that said though the homeless didn't bother any of our group. I... More

Was this review helpful? Yes 3

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Shawn C

Vernon, Connecticut

“Superb deal”

Reviewed May 8, 2013

I stayed five nights for a conference in town. Very well done renovated building. Refrigerator, coffee maker, flat screen TV, huge bath tub that you can soak in, wonderful rain shower shower head, plenty of clean fluffy towels, soap, shampoo, conditioner, blow dryer, free coffee/tea in the mornings and free wine tastings each evening. I never saw any of the... More

Dear Shawn C, I shared your comments with our entire staff and it makes me happy that they went out of their way to help you at every turn. Thank you so much for your 5-star review as it validates the pride we take in creating a memorable experience at the Hotel Metropolis for every guest. I am glad to... More

doobman79

“Great hotel and staff,shame about the location.”

Reviewed May 3, 2013 via mobile

This was our first visit to San Francisco and it was only for one night, so the price of the hotel was great. The hotel inside was clean and comfortable, the staff i dealt with were brilliant and gave great advice on places to visit and how to get there. But sadly all this was tarnished by the vast amounts... More

Was this review helpful? Yes 1

Dear doobman79, Thank you very much for your review and contribution to the Trip Advisor community. I'm delighted that you found our hotel to be clean, comfortable and that our front desk staff provided brilliant service. We look forward to having you again in the future. Warm Regards, Jaime Gonzalez Front Office Manager Haiyi Hotels More

YEG_2011

Edmonton, Canada

2 reviews

Reviews in 2 cities

“A gem!”

Wonderful stay. We were in town for a conference and this was one of the more affordable options in the area. Previous reviews were spot on. The area can be a little sketch at times but honestly we were never bothered by anyone. If you use the entrance through the lot you avoid the corner where there can be groups... More

Dear YEG_2011, I agree with you 100% that the Hotel Metropolis is a gem along with your 5 star review! I'm delighted that you had a wonderful stay and found our staff to be fantastic along with our spacious rooms. More importantly is that you gave us the opportunity to make your first trip to San Francisco Amazing and we... More

Michelle L

San Jose, California

1 helpful vote

“Great Service”

Reviewed May 3, 2013

We had our wedding guests stay here and we did as well for a night. The hotel is updated and the staff was extremely friendly and accommodating. They went and beyond in helping us with parking needs and even ensuring that the necessary rooms were ready before check-in. The area is sketchy on one side but fine on the other.... More

Dear Michelle L, Thank you very much for your 5 star review and on behalf of our entire staff and myself we wanted to congratulate you again. We highly appreciate the feedback and the opportunity to provide outstanding to your guests and yourself on such a monumental occasion. We hope your travels lead you back to San Francisco soon and... More

Dina E

Las Vegas, Nevada

Senior Reviewer

8 reviews

Reviews in 3 cities

4 helpful votes

“A great hotel on a not-so-great corner”

Reviewed April 29, 2013

This hotel gets a bad rap in some reviews because of the nasty corner location right on the edge of the Tenderloin, a truly depressing section of SF that is right next to the main tourist center of Union Square. But for me, it's a perfect location because it's only 1 block from BART (which means no taxis necessary from... More

See 3 more reviews by Dina E for San Francisco

Dear Dina E, I'm delighted that we were able to exceed your expectation and that you found the Hotel Metropolis to be great! I have passed on your compliments to our Super nice staff and want to thank you for your contribution to Trip Advisor. In addition, I completely agree with you that our location is perfect making it accessible... More

Chelsea A

San Francisco

“Great hotel, horrible location”

Reviewed April 22, 2013

Great hotel, great service, very clean and friendly. Location was not ideal and you could not get any sleep due to the noise outside. It was constantly very very loud and you could not walk I the hotel without 10 crackheads bums bothering you

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Dear Chelsea A Thank you for taking the time to offer your comprehensive review and we do look forward to your return. I'm happy to hear that you enjoyed your stay especially that you found our staff to be friendly, that our hotel is clean. I am sorry your stay was not perfect due to the homeless issue in downtown... More

SherryKisses

Reviewer

3 reviews

“Stayed one night : glad I read the reviews”

I stayed here before joining a tour as it departed from this hotel early. I read the reviews on tripadvisor before staying here so I was prepared for the area. The information provided on here was so helpful. I ended up in a room where the dead bolt on the door will open if the fire alarm rings. Being a... More

Dear SherryKisses, Thank you for your comprehensive review. I’m glad you enjoyed parts of your stay, but I apologize it wasn't 100% perfect due to the homeless people downtown. We are currently working with local authorities to keep the homeless traffic in our block to a minimum. I'm pleased to hear that your request of changing rooms was immediately taking... More

Johnny D

Los Angeles, California

“Nice hotel in scary neighborhood”

Reviewed April 20, 2013

It's not fair to give this hotel a bad review because the hotel itself and the staff were very good. The woman at the front desk was especially helpful with check in, to restaurant suggestions, and giving us a guide to how to get around. The room was decent, clean, warm enough, felt safe. The outside of the hotel was... More

Dear Johnny D, Thank you so much for taking the time to offer this review. Also, we appreciate your recognition of the great service you received from Jennifer upon checking in at the front desk. We look forward to your return to San Francisco. Jaime Gonzalez Front Office Manager Hotel Metropolis More

2CAW2

San Diego, CA

12 helpful votes

“Hidden gem of service in a unique package!”

The metropolis is clean, chic and has incredibly friendly staff that go above and beyond. We checked in to our room which was slightly small but unique - this hotel has personality! Bathroom had a pedestal sink and vintage style. The lobby is warm and the library provides a welcoming area to relax. We had a family emergency and had... More

Was this review helpful? Yes 2

Dear 2CAW2, Thank you for your 5 star review and contribution to the Trip advisor community. I definitely agree with you 100% that the Hotel Metropolis is clean, chic, with an incredibly friendly staff with tons of personality. More importantly, I hope that your family emergency turned out for the better and that we were able to assist your family... More

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Hotel Metropolis, San Francisco

Hotel Metropolis

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