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All 236 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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Hotel Metropolis
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Ranked #162 of 236 Hotels in San Francisco
A recent review
4 of 5 stars reviewed 3 days ago
Eamonn M
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514 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This little hotel is a great value at just over a hundred dollars for San Francisco. Only a half mile from the moscone convention center, but it is on the edge of the tenderloin so the neighborhood is not great, however, keep in mind, all the hotels near the convention center are in a not so great neighborhood, the hotel... More

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Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

The Tenderloin was an amusing area, depends how you take it. Myself and three other friends where on a trip from Australia, it was our first time seeing lots of homeless people and it was an eye opener, a good one. The hotel was absolutely lovely and the staff where fantastic, the position of the hotel was fantastic, one block... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Beccylee91, We understand that great service is primary to any hotel stay. That’s why we always aim to hire people that genuinely care. Thank you for highlighting the friendliness and professionalism you experienced. Also, we’re delighted to hear you enjoyed our location. Come back again soon! Regards, Jaime Gonzalez Front Office Manager More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Out first time in San Franscico and this hotel was great for our stay. It is a perfect location for tourist, right in the city. It's close to the Bart station and right around the corner of the mall. The room we reserved was nice and clean. Bed was comfy and we had a nice view of the city. But... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Wendym2021, I look forward to sharing your review with our team here. We are lucky to have a wonderful staff that genuinely cares about guests. We hope you come back again soon! Regards, Jaime Gonzalez More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I got talked into Hotel Metropolis by the company's travel agent because the rate was good compared to the other insanely high SF rates of the chains. The place is clean. The staff were friendly. The place is tired inspite of some of the renovations and decor. The floors are not level and squeaky. Riding in the elevator is like... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear WhyMark263, Thank you for your feedback and review of your experience while at the Hotel Metropolis. I'm happy that you found the property to be clean and the staff to be very friendly. However, I'm disappointed that we did not meet all of your expectations. We are currently upgrading the elevator with various new parts to make a smooth... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at Hotel Metropolis for the Giants parade with my family. I can see the parade from my room. Ana and Raymond at the front desk were SO helpful and friendly. During my stay, I met the hotel manager Luis in the elevator and he was very friendly and concerning. He asked me about my stay and I told... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Tony A, We are honored you chose to stay with us and you had a wonderful day at the, especially when you experience a 5-star hospitality experience! Thank you for pointing out our well maintained grounds, spacious rooms, great team and the cuisine at the Old Town Tequila Factory. I have passed your compliments to our helpful and friendly... More

Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Didn't really look into this place as were only here for a couple of days. But oh my. Check in was fine, nice and helpful. And then..... The room itself was outdated and basic. It has a similar bathroom to what my grandparents had in the early 90's. Since hearing siren after siren and people screaming, arguing and fighting outside... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Jack B, Your experience sounds very frustrating especially since their was siren after siren coupled with people fighting outside. Despite that these issues are not in our direct control we constantly patrol our property and call the police whenever there are homeless that do not want to move or if there is any criminal element loitering. It is a... More

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Stayed there during Halloween for 1 night. My friend booked the place for 2 people in a 2 double bed room. We ended up being 4 people. I arrived a little earlier than my friend (who booked the room). The desk clerk gets already 1 star for hospitality. She said I need to wait for my friend to arrive, who... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear KetEA, Thank you for your feedback. It is reviews like yours we wish to avoid. But even more than that, our aim is to catch a guest experience that is going awry and work to turn it around, while you are still here. For not accomplishing this, I apologize. Upon attempting to check in we should have notified you... More

Seattle
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you know this SF "neighborhood", you know it's really convenient to shopping, the theater and BART. It's also, sometimes painfully, a mixed bag of drunks, working girls and out-of-their-element looking tourists. The Metropolis feels equally uncertain about its nature. It wants to be a nice hotel -- nice lobby, great staff, great mattresses -- but it simultaneously feels like... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear MisterMikeSeattle, I'm glad that you were able to experience and see for yourself that our goal is to be a Great hotel by providing "nice hotel, nice lobby, great staff, great mattresses." Despite the homeless in the area we will continue to strive in continuing to provide a great environment within the hotel. I would highly appreciate it if... More

Wiltshire
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was booked for myself and my daughter through dial a flight - The staff here are very helpful and polite - The Metropolis itself is tired and not up to what you might expect for a central San Francisco hotel -the location for central San francisco though , is very good - however the immediate vicinity of the... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Alex497, Thank you for your review and contribution to the trip advisor community! I'm dissapointed that the homeless issue in downtown San Francisco did affect your stay along with your daughter. However, I am pleased that despite this issue you found our staff to be helpful, friendly and our location to be convenient to downtown. In regards to the... More

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 17, 2014

I was in SF attending a conference, so this hotel was really convenient, walking distance to Moscone Center, Market St, Union Square. Good value, friendly staff and my room was old but clean. I would stay here again. If you are travelling with your significant other or your family, I don't recommend it.

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear mamaralfs, We never tire of hearing how our location works out for so many different reasons guests visit San Francisco. Thank you for mentioning the convenience of staying within walking distance to the Moscone center, dining and unique shopping here in San Francisco. We appreciate your generous compliments of our property, clean rooms and friendly staff! We’re happy to... More

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
Number of rooms: 105
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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