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All 234 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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Hotel Metropolis
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Ranked #160 of 234 Hotels in San Francisco
A recent review
4 of 5 stars reviewed yesterday
Kathleen B
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521 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We were lucky to find a great room with a connecting living area to celebrate our bachelorette party before going out for dinner and a show. Jaime was also very very kind and friendly. We would definitely rerun to hotel metropolis.

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I am from NY and while visiting cousins in LA, took a visit to SF this past weekend. Since the trip was spontaneous, hotel prices were extremely pricey downtown so we settled on Hotel Metropolis for two nights. First, the front desk woman was rude. The male front desk agent, however, was superb and extremely helpful about what activities we... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I travel to SF for a conference at Moscone every December, so I've stayed in many places. I was very pleasantly surprised by the Hotel Metropolis! Older hotel very nicely updated, everything solid, fantastic, friendly staff, coffee and tea in the library off the lobby in the morning, wonderful shower, well arranged room with lots of storage, comfy bed, big... More 

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Dea Limnogeologist, Thank you for sharing your experience. It is great to hear that you found the service and the location of our hotel to be helpful and accommodating while our guest. I will be sure to pass along your comments to the entire team. We hope to see you next year for your next convention. Please don’t hesitate to... More 

Palm Desert, California
2 reviews
2 of 5 stars Reviewed December 16, 2014

My husband and I checked out of this hotel and when we reached the airport he realized that he left his jacket hanging on the chair in the room. When I tried to call them, there was no answer. I called the reservations line and they also said there was no answer. I tryed calling again when I got home...no... More 

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear WendyWa_11, In your various attempts in contacting the Housekeeping department on the day you checked out, you left no voicemail or information for the Housekeeping manager to contact you. The 2nd day we received your fax and the email in the morning to which our Housekeeping Manager replied to within half an hour. After a guest checks out the... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 8, 2014

I was in San Fran for a conference, and needed to be near the Moscone Center. The Metropolis was in my price range, but the reviews of the area scared me a bit. I lived in Hells Kitchen in NYC for 7 yrs, so yes, I know a rough area when I see one. I gave the hotel a chance.... More 

Was this review helpful? Yes 3
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear C S, Thank you so much for leaving this excellent and helpful review. We’re glad you loved the location and would definitely return for another visit. And if so, please let us know if there is ever anything we can do to make your stay better. It is always helpful to have an extra set of eyes on the... More 

2 reviews
4 of 5 stars Reviewed November 25, 2014

This little hotel is a great value at just over a hundred dollars for San Francisco. Only a half mile from the moscone convention center, but it is on the edge of the tenderloin so the neighborhood is not great, however, keep in mind, all the hotels near the convention center are in a not so great neighborhood, the hotel... More 

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Haiyi, Manager at Hotel Metropolis, responded to this review

Dear Eamonn M, Thank you for giving us your thoughts about the hotel and area. We appreciate the compliments as well as feedback. We study all reviews as part of our improvement efforts. Please call ahead of your next stay since we will have the honor of having you as our guest. Hope to see you soon! Luis Morales Hotel... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed November 17, 2014

The Tenderloin was an amusing area, depends how you take it. Myself and three other friends where on a trip from Australia, it was our first time seeing lots of homeless people and it was an eye opener, a good one. The hotel was absolutely lovely and the staff where fantastic, the position of the hotel was fantastic, one block... More 

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Beccylee91, We understand that great service is primary to any hotel stay. That’s why we always aim to hire people that genuinely care. Thank you for highlighting the friendliness and professionalism you experienced. Also, we’re delighted to hear you enjoyed our location. Come back again soon! Regards, Jaime Gonzalez Front Office Manager More 

1 review
4 of 5 stars Reviewed November 16, 2014 via mobile

Out first time in San Franscico and this hotel was great for our stay. It is a perfect location for tourist, right in the city. It's close to the Bart station and right around the corner of the mall. The room we reserved was nice and clean. Bed was comfy and we had a nice view of the city. But... More 

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Wendym2021, I look forward to sharing your review with our team here. We are lucky to have a wonderful staff that genuinely cares about guests. We hope you come back again soon! Regards, Jaime Gonzalez More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2014

I got talked into Hotel Metropolis by the company's travel agent because the rate was good compared to the other insanely high SF rates of the chains. The place is clean. The staff were friendly. The place is tired inspite of some of the renovations and decor. The floors are not level and squeaky. Riding in the elevator is like... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear WhyMark263, Thank you for your feedback and review of your experience while at the Hotel Metropolis. I'm happy that you found the property to be clean and the staff to be very friendly. However, I'm disappointed that we did not meet all of your expectations. We are currently upgrading the elevator with various new parts to make a smooth... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

I stayed at Hotel Metropolis for the Giants parade with my family. I can see the parade from my room. Ana and Raymond at the front desk were SO helpful and friendly. During my stay, I met the hotel manager Luis in the elevator and he was very friendly and concerning. He asked me about my stay and I told... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Tony A, We are honored you chose to stay with us and you had a wonderful day at the, especially when you experience a 5-star hospitality experience! Thank you for pointing out our well maintained grounds, spacious rooms, great team and the cuisine at the Old Town Tequila Factory. I have passed your compliments to our helpful and friendly... More 

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
Number of rooms: 105
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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