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All 236 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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Ranked #154 of 236 hotels in San Francisco
A recent review
3 of 5 stars reviewed yesterday
vernperry 30135
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482 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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30135
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for two nights. Wanted to be near Union Square, but without the cost. My son and I shared a small room, but it was fine for us. No dresser, but a nice sized closet. No A/C, or at least there weren't any vents or units. A Holmes electric heater was in the closet if we needed it. Flat screen... More

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Karachi, Pakistan
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 26, 2014

- Therefore homeless people roaming outside the hotel , sometimes shouting and what not... - zero sound insulating windows in the room - heater just for namesake, wasn;t working at all - no proper entrance markings, i waited outside the hotel for around 10 minutes just to figure from where to get inn, one entrance was from parking lot while... More

Was this review helpful? Yes 2
Webster, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2014

Have stayed at Hotel Metropolis multiple times over the last three years. Very friendly staff. Raymond at the front desk always cheerful & helpful. Kudos to him. Boarders on a not so good neighborhood but it's getting better every year. Short walk to Powell Str. (trolley); Union Square (shopping); and the convention center. Several excellent restaurants within walking distance. Has... More

Was this review helpful? Yes 6
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Luke1015, Thank you very much for sharing your experience at the Hotel Metropolis and it's great to hear positive comments from repeat guests such as yourself. We take pride in providing each guest with superior service and we're very lucky to have Raymond as part of our front desk team. We have passed on your compliments to him and... More

Arlington, Virginia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 25, 2014

Hotel Metropolis is unassuming from the outside, but its staff and location make it a real find. The hotel is on the corner of Turk and Mason, only 2 blocks from the Powell Street BART station. The rooms are small by modern standards, but clean and nicely decorated. You feel like you are in a European hotel. The staff is... More

Was this review helpful? Yes 7
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear JaydeeHanson, As a senior contributor to Trip Advisor we really appreciate the time you took to provide us with your feedback and experience you had at the Hotel Metropolis. I'm happy that we exceeded your expectations by providing clean rooms, great amenities and friendly/efficient service! I'm glad you were able to run into one of your D.C. friends at... More

Pasadena, California
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 22, 2014

The hotel is about a block away from the Westfield mall and Powell station. The room was nice and had all I needed; coffee maker, electrical outlets and free Wi-Fi. There is a free safe in the room that easily held my ipad and could hold a laptop They have taken the existing hotel and added a more hip modern... More

Was this review helpful? Yes 7
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Charles W, Thank you for your contribution to the Trip Advisor community and your feedback. I'm glad that you found your room nice and that is had all the amenities that you needed. We look forward to having you back as our return guest to San Francisco! Regards, Jaime Gonzalez Front Office Manager More

Sonoma, California
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 13, 2014

Stayed with a friend in town visiting San Fran for the first time and we picked Hotel Metropolis for numerous reasons. It is close to shopping with Union Square and Westfield Mall within walking distance. It is also close to the BART transit system (which is really convenient if you are flying out of SFO) as well as being a... More

Was this review helpful? Yes 9
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear easygoinggirl, Thank you vastly for your comprehensive review of the Hotel Metropolis amenities, housekeeping, valet and front desk staff! The highest compliment that we can receive is from you our guest and the wonderful experience that you had while in San Francisco. We're delighted that you enjoyed the extra space provided by having a 2 bedrooms suite and your... More

Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 12, 2014

I had read the reviews previously as my travel agent had booked this place. I was a bit worried but once I was their it was nothing like the bad reviews. The staff were sooo frie dly and helped me out heaps especially when my luggage got lost. I was given maps and told me directions for everything. Yeah their... More

Was this review helpful? Yes 9
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Shannon O, Than you very much for your comprehensive review and your high praise for the Hotel Metropolis. I'm very happy that you found our staff to be sooo friendly and that we were able to assist in find your luggage. It's nice to hear that the homeless issue in San Francisco did not let it affect your perspective... More

Reno, Nevada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2014

My girlfriend and our dog stayed 4 nights to celebrate New Years and had a wonderful time. The staff was friendly, the room was clean and comfortable. We had plenty of hot water in our 8th floor room. The where no problems with the elevator. The room was quiet and we could open the window to get some fresh air.... More

Was this review helpful? Yes 8
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear bogotastrippers, I'm very delighted that you had a wonderful time with your wife and dog in celebrating the New Years! It is always such a great compliment when receiving an honest review especially from you our guest and that you found the hotel to exceed your expectations and the homeless people in downtown San Francisco did not hinder your... More

Calgary, Canada
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2013

My first time to visit San Francisco with my husband. We stayed at Hotel Metropolis for a week and as a tourist we had a great experience with the services provided by the receptionist, staffs and even the managers. We tried to check some hotels somewhere near downtown but the service are really poor (no patience to answer our inquiries... More

Was this review helpful? Yes 8
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Anne R, We want to thank you for providing us the opportunity to exceed your expectations and to have a positive impact on your 1st tripto San Franciso! It was our pleasure and a delight to have you as our guest, and that we were able to assist you in all areas of your visit. Whenever you decide to... More

New York City, New York
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 13, 2013

I really appreciate this help from Louis, Jay and Abdullah from Hotel Metropolis, so I would like to write down my first review to share the experience with the hotel service. I sent a package to Hotel Metropolis to my brother in law, somehow post office dropped the package off at wrong location. Louis and Jay were trying very hard... More

Was this review helpful? Yes 9
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Tammy C, I'm very happy to hear that Luis, Jay and Abdallah were able to successfully track down your package blocks away to the wrong location. It is nice to hear compliments like this from you our guest and again I'm glad we exceeded your expectations at the Hotel Metropolis! We look forward to having your family and you... More

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Additional Information about Hotel Metropolis

Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco
Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #154 of 236 hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
Official Description (provided by the hotel):
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 
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