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All 233 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102 (Union Square)
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Hotel Metropolis
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Ranked #159 of 233 Hotels in San Francisco
A recent review
3 of 5 stars reviewed 3 weeks ago
jj2011jj Durham, United Kingdom
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523 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Durham, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 3 nights it was quite cheap in comparison to others close by but we found this out by wandering out in the wrong direction. We took a right from the hotel and ended up in the tenderloin district of San fran this was pretty scary a lot of alcoholic/drug addicts shuffling about and very... More 

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear jj2011jj, I'm really sorry to hear that you ended up wandering into the Tenderloin district that unfortunately has many displaced residents and homeless people in the area. I'm glad that despite this hiccup it did not have a negative impact on your honeymoon and that eventually you did find that the Hotel Metropolis is conveniently 4 mins walking to... More 

hong kong
Top Contributor
66 reviews 66 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for two nights. The hotel is on Mason street and Market Street. It is only about 5 minutes from the Powell train station. At the Powell station as you come out they have the Tourist information center so you can pick up all kinds of booklets and information about SFO. The check in was smoothly... More 

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear sherpafamilyhk, Thank you for your honest review of the Hotel Metropolis and thank you for mentioning all the great amenities that we provide. We look forward to having you again as our guest on your next trip to San Francisco! Regards, Jaime Front Office Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

We were lucky to find a great room with a connecting living area to celebrate our bachelorette party before going out for dinner and a show. Jaime was also very very kind and friendly. We would definitely rerun to hotel metropolis.

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Kathleen B, I'm very delighted that you had a great time with all your friends for your bachelorette party! In the future feel free to contact me if you need to make reservations and look forward to having you again. Best Wishes, Jaime Front Office Manager More 

Brooklyn
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2015

I am from NY and while visiting cousins in LA, took a visit to SF this past weekend. Since the trip was spontaneous, hotel prices were extremely pricey downtown so we settled on Hotel Metropolis for two nights. First, the front desk woman was rude. The male front desk agent, however, was superb and extremely helpful about what activities we... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

I travel to SF for a conference at Moscone every December, so I've stayed in many places. I was very pleasantly surprised by the Hotel Metropolis! Older hotel very nicely updated, everything solid, fantastic, friendly staff, coffee and tea in the library off the lobby in the morning, wonderful shower, well arranged room with lots of storage, comfy bed, big... More 

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Dea Limnogeologist, Thank you for sharing your experience. It is great to hear that you found the service and the location of our hotel to be helpful and accommodating while our guest. I will be sure to pass along your comments to the entire team. We hope to see you next year for your next convention. Please don’t hesitate to... More 

Palm Desert, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 16, 2014

My husband and I checked out of this hotel and when we reached the airport he realized that he left his jacket hanging on the chair in the room. When I tried to call them, there was no answer. I called the reservations line and they also said there was no answer. I tryed calling again when I got home...no... More 

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear WendyWa_11, In your various attempts in contacting the Housekeeping department on the day you checked out, you left no voicemail or information for the Housekeeping manager to contact you. The 2nd day we received your fax and the email in the morning to which our Housekeeping Manager replied to within half an hour. After a guest checks out the... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 8, 2014

I was in San Fran for a conference, and needed to be near the Moscone Center. The Metropolis was in my price range, but the reviews of the area scared me a bit. I lived in Hells Kitchen in NYC for 7 yrs, so yes, I know a rough area when I see one. I gave the hotel a chance.... More 

Was this review helpful? Yes 3
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear C S, Thank you so much for leaving this excellent and helpful review. We’re glad you loved the location and would definitely return for another visit. And if so, please let us know if there is ever anything we can do to make your stay better. It is always helpful to have an extra set of eyes on the... More 

2 reviews
4 of 5 stars Reviewed November 25, 2014

This little hotel is a great value at just over a hundred dollars for San Francisco. Only a half mile from the moscone convention center, but it is on the edge of the tenderloin so the neighborhood is not great, however, keep in mind, all the hotels near the convention center are in a not so great neighborhood, the hotel... More 

Was this review helpful? Yes
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear Eamonn M, Thank you for giving us your thoughts about the hotel and area. We appreciate the compliments as well as feedback. We study all reviews as part of our improvement efforts. Please call ahead of your next stay since we will have the honor of having you as our guest. Hope to see you soon! Luis Morales Hotel... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed November 17, 2014

The Tenderloin was an amusing area, depends how you take it. Myself and three other friends where on a trip from Australia, it was our first time seeing lots of homeless people and it was an eye opener, a good one. The hotel was absolutely lovely and the staff where fantastic, the position of the hotel was fantastic, one block... More 

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Beccylee91, We understand that great service is primary to any hotel stay. That’s why we always aim to hire people that genuinely care. Thank you for highlighting the friendliness and professionalism you experienced. Also, we’re delighted to hear you enjoyed our location. Come back again soon! Regards, Jaime Gonzalez Front Office Manager More 

1 review
4 of 5 stars Reviewed November 16, 2014 via mobile

Out first time in San Franscico and this hotel was great for our stay. It is a perfect location for tourist, right in the city. It's close to the Bart station and right around the corner of the mall. The room we reserved was nice and clean. Bed was comfy and we had a nice view of the city. But... More 

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Wendym2021, I look forward to sharing your review with our team here. We are lucky to have a wonderful staff that genuinely cares about guests. We hope you come back again soon! Regards, Jaime Gonzalez More 

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
Number of rooms: 105
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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