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Hotel Metropolis

25 Mason St, San Francisco, CA 94102
Hotel amenities
Hotel Metropolis
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Ranked #156 of 234 Hotels in San Francisco
A recent review
4 of 5 stars reviewed 4 weeks ago
Anna A
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544 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago

The lobby was beautiful. Too bad the rest of the hotel did not match. The rooms looked newly painted, but it was not done well. The decorative pillows on the bed were well worn, and had questionable stains on them. I had some ripped towels in my room. And then there was the noise. I was on the ninth floor,... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Emily H, Thank you for your feedback and contribution to the Trip Advisor community. I'm happy that you found our lobby to be beautiful and that our service exceeded your expectations. I am concerned about the state you found the linens to be in along with the paint, I would greatly appreciate it if you could reach out to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Really nice hotel with fancy lobby in the city centre. The hotel is located literally one block from cable car turnaround on Market Street. The neighborhood is a bit questionable because of lots of homeless around but that is so everywhere on Market. Our room on 9th floor was clean and cozy (you can see a view from our window... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Anna A, Thank you for your review, we appreciate the compliments and feedback. I am pleased you found our amenities and location perfect for your San Francisco trip. Thank you for sharing your experience and photo! Regards, Jaime More 

London, United Kingdom
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed May 23, 2015 via mobile

Stayed in San Fran for just under a week with a friend. We stayed at the Metropolis for one night as part of a tour we were doing. The hotel is lovely, beds are comfy and it's clean but it's located in the tenderloins. Homeless people everywhere (this never bothers me normally but these guys and girls are very aggressive.... More 

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear TGD90, Thank you for your review and we’re sorry you experienced problems with the plumbing and the intermittent wi-fi. I'm happy that you found the rooms to be clean, comfy and the hotel Metropolis to be lovely. If your travels lead you back to San Francisco I hope you provide us another opportunity to exceed your expectations. Regards, Jaime More 

Travelers are raving about these San Francisco hotels

Cheltenham, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 15, 2015

I don't normally post really bad reviews, because they can destroy businesses. In this case This place warrants an explanation. This is an appalling place with very little to offer at all. It's a filthy, broken, unkempt mess of an older property, a couple of miles from Fishermans Warf, apparently, right on the edge of one of a very questionable... More 

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

KeithAndSally, Although we try to be a hotel that pleases all our guests, we accept that sometimes we may fall short. I am sorry your experience did not match your expectations. After reading your review, I felt we could have done a better job assigning your room away from the group that was causing you issues. Your feedback is always... More 

New York, New York, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 29, 2015

Stayed here 2 nights for business. Normally this wouldn't be my go to hotel but it's more than OK. Staff was very nice. The entrance was a bit weird through the parking lot but room is totally fine- carpet and furniture could use some update; beds are good and bathroom has a Toto toilet. There's HBO! nice. If you are... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Sarit C, I'm glad that we exceeded your expectations during your stay at the Hotel Metropolis and found the staff to be nice accompanied by comfortable rooms. We look forward to having you again as a return guest. Regards, Jaime More 

Dallas
Level Contributor
321 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed April 26, 2015

Back to SF and back to the Metropolis. Still the best value when comparing location (close to Market & Powell and Union Sq. and all public trans), and amenities to price. Friendly staff at front desk (Abdullah, Anna) and housekeeping who graciously took care of my Lady's earrings left behind and then shipped them home. It's a clean bed and... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear HermanTheGerman-inTX, Thank you again for high praise of our staff at the front desk Ana & Abdallah and also of Susan our Housekeeping manager for assisting you with your lost & found items. We look forward to having you again as a repeat guest and please feel free to contact me directly for future reservations. Regards, Jaime More 

Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 19, 2015

I stayed at Hotel Metropolis for the dates of 04/17/15-04/19/15. The staff was very friendly and helpful. The rooms are clean and the hotel is very well kept. The rooms are spacious and the beds are very comfortable. I recommend the this property to anyone traveling to the San Francisco area!

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Crystal C, Thank you for the high praise and 5 mark review of the Hotel Metropolis! I'm delighted that you found the staff and our facilities to have exceeded your expectations and we hope you return soon to San Francisco! Regards, Jaime More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 29, 2015

Good nights sleep for a very reasonable price facilities are very basic, only problem was we drank the water that was provided in the room on arrival but it didn't say you had to pay for it! There was no signs at all! How ever it was only 4USD for 2 bottles so considering I'm not too disheartened as some... More 

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Joesv1, Thank you for recommending the Hotel Metropolis! We appreciate your business! Rgards, Jaime More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 26, 2015

Myself and a friend stayed here for two nights this month and were pleasantly surprised. The room was very well presented, the beds were clean and comfortable and the room in general was clean. The reception staff were very friendly and helpful every time we needed to deal with them so no complaints there. The bathroom was on the small... More 

Was this review helpful? Yes 6
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

MarkoRose46, I'm glad that you were "pleasantly surprised" with the comfort, cleanliness and our friendly helpful staff. We take pride in providing each and every guest with a memorable experience by making them feel welcome and at a home away from home. We are conscious that at times the homeless issue in San Francisco may negatively affect one of our... More 

Cape Cod, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Good value and OUTSTANDING staff. Clean, tasteful rooms, nice public spaces--and you can't beat the Metropolis location for proximity to MUNI and BART Powell station for access to all of San Francisco. There's an exercise room with a step climber and a treadmill, but you'll enjoy walking in the city. Just remember to turn left (Market St.) not right (Turk... More 

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

JoyceonCape, Thank you for the great comments and 5 mark review! I have passed on your compliments to our "OUSTANDING" staff especially since this is the greatest compliment we receive from you as our guest. We look forward to welcoming you again. Regards, Jaime More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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