Stayed for 2 nights with 2 teenagers. This was a great hotel, clean, and the decor in the kids suites make such a wonderful change from the chains. BUT. our stay was spoilt by the mattresses on the kids bunks - they were so hard my kids ended up with bad backs after 2 nights. Such a shame because our... more

Stayed there in a family suit. Had a room for the adults, a living room and a room for the kids with computer, tv, games and a blackboard. All connected. The location is the best if you want to be close by the shopping area. The eleavators are slow. A little too many homeless people near by, but that's the... more

The Hotel Metropolis is miraculous for the price. Convienently located near BART, MUNI, shopping, museums.The service is warm and friendly. The rooms are compact without feeling small. The closet perfect. The bathroom cheery and with spa tubs. Flat screen televisions. The beds are super comfortable with mattress toppers. The Personality Hotel Group have the best hotels in San Francisco. more

My friend and I checked into the Hotel Metropolis on July 11th and stayed for four nights. The hotel itself is not in bad shape. The lobby is very nice and the rooms are clean but there were several problems that I felt that I should mention in my review. First, the elevator only works between the hours of 7:00am... more

I am a single female and travelled to San Francisco alone as part of a round the world trip. I booked this hotel before I looked at the reviews...... silly me! I was so worried after reading some of the comments, I really needn't have been. I never felt unsafe or threatened, even when I was walking back to the... more

Having spent a fabulous 4 days with my girlfriend recently in San Francisco staying in the Metropolis, we can only echo the positive comments people have previously written. The staff were all kind, welcoming and very helpful in answering any of our questions. The décor, fittings and bathroom in the room (9th floor) were all clean and modern and the... more

This was our first city trip with 3 and 5 year olds, and the kids' suite made them feel right at home. The front desk was very friendly and helpful, and critical in helping us get a cab on Bay-Breakers day to make our plane. The amenity rooms are small but sufficient, and the ambiance/interior is soothing/Japanese-inspired. The location is... more

Were very disappointed when we arrived. Rooms were very small and old in need of renovation. The hotel is situated in the homeless district and we were advised by locals to avoid certain areas whereever possible. We also did not feel comfortable waiting for any transport out on the street, but remained in the hotel foyer. The night time noise... more

My husband was there for a convention & our grown daughter joined us..We stayed a week & had 2 adjoining rooms on the 9th floor. We had 2 rooms, 2 baths, & 2 balconies (with great views) for half the cost of 1 room at the convention hotel. We had read reviews & were somewhat worried about the location, but... more