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Hotel Metropolis

25 Mason St, San Francisco, CA 94102
Hotel amenities
Hotel Metropolis
Best prices for: 1 room 1 guest
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Ranked #153 of 234 Hotels in San Francisco
A recent review
3 of 5 stars reviewed 3 weeks ago
Sarit C New York, New York, United States
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537 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed in San Fran for just under a week with a friend. We stayed at the Metropolis for one night as part of a tour we were doing. The hotel is lovely, beds are comfy and it's clean but it's located in the tenderloins. Homeless people everywhere (this never bothers me normally but these guys and girls are very aggressive.... More 

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Cheltenham, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't normally post really bad reviews, because they can destroy businesses. In this case This place warrants an explanation. This is an appalling place with very little to offer at all. It's a filthy, broken, unkempt mess of an older property, a couple of miles from Fishermans Warf, apparently, right on the edge of one of a very questionable... More 

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Travelers are raving about these San Francisco hotels

New York, New York, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here 2 nights for business. Normally this wouldn't be my go to hotel but it's more than OK. Staff was very nice. The entrance was a bit weird through the parking lot but room is totally fine- carpet and furniture could use some update; beds are good and bathroom has a Toto toilet. There's HBO! nice. If you are... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Sarit C, I'm glad that we exceeded your expectations during your stay at the Hotel Metropolis and found the staff to be nice accompanied by comfortable rooms. We look forward to having you again as a return guest. Regards, Jaime More 

Dallas
Top Contributor
294 reviews 294 reviews
103 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Back to SF and back to the Metropolis. Still the best value when comparing location (close to Market & Powell and Union Sq. and all public trans), and amenities to price. Friendly staff at front desk (Abdullah, Anna) and housekeeping who graciously took care of my Lady's earrings left behind and then shipped them home. It's a clean bed and... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear HermanTheGerman-inTX, Thank you again for high praise of our staff at the front desk Ana & Abdallah and also of Susan our Housekeeping manager for assisting you with your lost & found items. We look forward to having you again as a repeat guest and please feel free to contact me directly for future reservations. Regards, Jaime More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed at Hotel Metropolis for the dates of 04/17/15-04/19/15. The staff was very friendly and helpful. The rooms are clean and the hotel is very well kept. The rooms are spacious and the beds are very comfortable. I recommend the this property to anyone traveling to the San Francisco area!

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Crystal C, Thank you for the high praise and 5 mark review of the Hotel Metropolis! I'm delighted that you found the staff and our facilities to have exceeded your expectations and we hope you return soon to San Francisco! Regards, Jaime More 

Contributor
15 reviews 15 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 29, 2015

Good nights sleep for a very reasonable price facilities are very basic, only problem was we drank the water that was provided in the room on arrival but it didn't say you had to pay for it! There was no signs at all! How ever it was only 4USD for 2 bottles so considering I'm not too disheartened as some... More 

Was this review helpful? Yes 3
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Joesv1, Thank you for recommending the Hotel Metropolis! We appreciate your business! Rgards, Jaime More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 26, 2015

Myself and a friend stayed here for two nights this month and were pleasantly surprised. The room was very well presented, the beds were clean and comfortable and the room in general was clean. The reception staff were very friendly and helpful every time we needed to deal with them so no complaints there. The bathroom was on the small... More 

Was this review helpful? Yes 6
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

MarkoRose46, I'm glad that you were "pleasantly surprised" with the comfort, cleanliness and our friendly helpful staff. We take pride in providing each and every guest with a memorable experience by making them feel welcome and at a home away from home. We are conscious that at times the homeless issue in San Francisco may negatively affect one of our... More 

Cape Cod, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Good value and OUTSTANDING staff. Clean, tasteful rooms, nice public spaces--and you can't beat the Metropolis location for proximity to MUNI and BART Powell station for access to all of San Francisco. There's an exercise room with a step climber and a treadmill, but you'll enjoy walking in the city. Just remember to turn left (Market St.) not right (Turk... More 

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

JoyceonCape, Thank you for the great comments and 5 mark review! I have passed on your compliments to our "OUSTANDING" staff especially since this is the greatest compliment we receive from you as our guest. We look forward to welcoming you again. Regards, Jaime More 

Lima, Peru
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 17, 2015

Clean, friendly, functional rooms, good food near by, very good price. Just on the edge of the disaster that is the Tenderloin, but close enough to civilization that we never felt threatened. Friendly and helpful service.

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Aj_peru, Thank you for your high praises of the Hotel Metropolis and our helpful, friendly staff! We look forward to providing many more memorable experiences in the future! Regards, Jaime More 

Durham, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 7, 2015

We stayed in this hotel for 3 nights it was quite cheap in comparison to others close by but we found this out by wandering out in the wrong direction. We took a right from the hotel and ended up in the tenderloin district of San fran this was pretty scary a lot of alcoholic/drug addicts shuffling about and very... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear jj2011jj, I'm really sorry to hear that you ended up wandering into the Tenderloin district that unfortunately has many displaced residents and homeless people in the area. I'm glad that despite this hiccup it did not have a negative impact on your honeymoon and that eventually you did find that the Hotel Metropolis is conveniently 4 mins walking to... More 

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