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Hotel Metropolis

25 Mason St, San Francisco, CA 94102
Hotel amenities
Hotel Metropolis
Best prices for: 1 room 1 guest
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Ranked #154 of 233 Hotels in San Francisco
A recent review
4 of 5 stars reviewed yesterday
HermanTheGerman-inTX Dallas
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533 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas
Top Contributor
294 reviews 294 reviews
103 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed yesterday NEW

Back to SF and back to the Metropolis. Still the best value when comparing location (close to Market & Powell and Union Sq. and all public trans), and amenities to price. Friendly staff at front desk (Abdullah, Anna) and housekeeping who graciously took care of my Lady's earrings left behind and then shipped them home. It's a clean bed and... More 

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Orlando, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at Hotel Metropolis for the dates of 04/17/15-04/19/15. The staff was very friendly and helpful. The rooms are clean and the hotel is very well kept. The rooms are spacious and the beds are very comfortable. I recommend the this property to anyone traveling to the San Francisco area!

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good nights sleep for a very reasonable price facilities are very basic, only problem was we drank the water that was provided in the room on arrival but it didn't say you had to pay for it! There was no signs at all! How ever it was only 4USD for 2 bottles so considering I'm not too disheartened as some... More 

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Myself and a friend stayed here for two nights this month and were pleasantly surprised. The room was very well presented, the beds were clean and comfortable and the room in general was clean. The reception staff were very friendly and helpful every time we needed to deal with them so no complaints there. The bathroom was on the small... More 

Was this review helpful? Yes 6
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

MarkoRose46, I'm glad that you were "pleasantly surprised" with the comfort, cleanliness and our friendly helpful staff. We take pride in providing each and every guest with a memorable experience by making them feel welcome and at a home away from home. We are conscious that at times the homeless issue in San Francisco may negatively affect one of our... More 

Cape Cod, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Good value and OUTSTANDING staff. Clean, tasteful rooms, nice public spaces--and you can't beat the Metropolis location for proximity to MUNI and BART Powell station for access to all of San Francisco. There's an exercise room with a step climber and a treadmill, but you'll enjoy walking in the city. Just remember to turn left (Market St.) not right (Turk... More 

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

JoyceonCape, Thank you for the great comments and 5 mark review! I have passed on your compliments to our "OUSTANDING" staff especially since this is the greatest compliment we receive from you as our guest. We look forward to welcoming you again. Regards, Jaime More 

Lima, Peru
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 17, 2015

Clean, friendly, functional rooms, good food near by, very good price. Just on the edge of the disaster that is the Tenderloin, but close enough to civilization that we never felt threatened. Friendly and helpful service.

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Aj_peru, Thank you for your high praises of the Hotel Metropolis and our helpful, friendly staff! We look forward to providing many more memorable experiences in the future! Regards, Jaime More 

Durham, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 7, 2015

We stayed in this hotel for 3 nights it was quite cheap in comparison to others close by but we found this out by wandering out in the wrong direction. We took a right from the hotel and ended up in the tenderloin district of San fran this was pretty scary a lot of alcoholic/drug addicts shuffling about and very... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear jj2011jj, I'm really sorry to hear that you ended up wandering into the Tenderloin district that unfortunately has many displaced residents and homeless people in the area. I'm glad that despite this hiccup it did not have a negative impact on your honeymoon and that eventually you did find that the Hotel Metropolis is conveniently 4 mins walking to... More 

hong kong
Top Contributor
70 reviews 70 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 30, 2015

We stayed at this hotel for two nights. The hotel is on Mason street and Market Street. It is only about 5 minutes from the Powell train station. At the Powell station as you come out they have the Tourist information center so you can pick up all kinds of booklets and information about SFO. The check in was smoothly... More 

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear sherpafamilyhk, Thank you for your honest review of the Hotel Metropolis and thank you for mentioning all the great amenities that we provide. We look forward to having you again as our guest on your next trip to San Francisco! Regards, Jaime Front Office Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2015

We were lucky to find a great room with a connecting living area to celebrate our bachelorette party before going out for dinner and a show. Jaime was also very very kind and friendly. We would definitely rerun to hotel metropolis.

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Kathleen B, I'm very delighted that you had a great time with all your friends for your bachelorette party! In the future feel free to contact me if you need to make reservations and look forward to having you again. Best Wishes, Jaime Front Office Manager More 

Brooklyn
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2015

I am from NY and while visiting cousins in LA, took a visit to SF this past weekend. Since the trip was spontaneous, hotel prices were extremely pricey downtown so we settled on Hotel Metropolis for two nights. First, the front desk woman was rude. The male front desk agent, however, was superb and extremely helpful about what activities we... More 

Was this review helpful? Yes 2
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Staying in Union Square

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Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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