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All 236 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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51%
Ranked #153 of 236 hotels in San Francisco
A recent review
4 of 5 stars reviewed 2 weeks ago
Annia C San Francisco, California
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  • Reviews (473)
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  • Room tips (63)
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473 people have reviewed this hotel

Traveler rating
    59
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    119
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
San Francisco, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We are staying in this hotel, sorry but you can not fault the hotel or the staff, the staff have gone out of there way to helpful. Totally agree comfortable beds good size rooms we have interconnecting with our son's, it's in a really good location a bit noisy at night but so handy for every thing,

Was this review helpful? Yes
Haiyi, Manager at Hotel Metropolis, responded to this review

Thank you, Annia for taking the time to leave us your nice review. We are glad to hear you had such a great stay at our hotel. We are also happy you liked the location and the noise was not an inconvenience during your stay. We will share your comments with our staff and hope you will stay with us... More

United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights as part of a G Adventures touring group and loved my stay here. The hotel has a brilliant location, literally 2 minutes from Union square and all the main shops. Rooms are great, very comfy, spacious and clean. It's not a 5 star hotel but it does the job for a good nights sleep!... More

Was this review helpful? Yes
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear Josh, thank you for leaving us your 5-star review. It makes us so happy when people are excited about our property and experience such a great stay as you did. We truly appreciate you taking the time to share this visit with us and we are glad you had a nice time. Thank you once more for your kind... More

Santa Barbara, California, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Rooms smelled terrible, musty/moldy and no air conditioner or fan to get the air circulating. Windows open but someone was smoking outside, so that didn't help. Cockroach ran out of the closet when I opened it. After being in the room for 5 minutes, I left and found another hotel. Clerk still charged me almost $300, not sure if I... More

Was this review helpful? Yes 1
Calgary,Alberta, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

If you are looking for an inexpensive spot to stay in downtown San Fran this may meet your needs. Its only 2 blocks from the BART, the trolley to Fishermans Wharf is one block over, and there is lots of shopping within walking distance. You do need to realize though, that the area unfortunately is full of street people, who... More

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Thank you, Wcurrie for being a guest of ours. We are disappointed that our property was not on par with your expectations and we sincerely appreciate your feedback regarding your stay. We always like to know what areas we can improve, and we are happy to hear that you were happy with the rooms and you found the staff friendly.... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

In the early month of June I decided to look into hotels for the the end of the month. I actually found that seemed decent enough and reasonably priced. Boy was I wrong, this hotel is probably the worst I've ever experienced in san francisco and I've stayed in some sketchy places. Let's start on the day of check in,... More

Was this review helpful? Yes 4
Burnie, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed here for 4 nights, yes it may be older style but very clean and all you need. there are homeless people around but they are every where in San Francisco my daughter and I were NEVER worried, what makes this place a winner for us was staff member Abdallah Jammal nothing was too much for him he helped us... More

Was this review helpful? Yes 2
Haiyi, Manager at Hotel Metropolis, responded to this review

Thank you Jill B, for taking the time to leave us your nice review. We are glad to hear you and your family had such a great stay with us during your visit to San Francisco. We are glad to hear that the area was not an inconvenience to you and your daughter. We will share your comments with our... More

Taipei, Taiwan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

The building was a little bit old, but the room was just fine and clean. I think it's a good choice for budget condition. The location is quiet good, except some homeless at night. 建築物本身有點老舊,但房間裝潢與整潔程度都還不錯。對於考量預算的旅行者來說是不錯的選擇,地點也很好,但晚上附近可能會有些遊民。

Was this review helpful? Yes 1
Haiyi, Manager at Hotel Metropolis, responded to this review

Dear Hearfairway, Thank you for your recent visit and for taking a moment to share your review. We're happy that you enjoyed your stay and you found our rooms clean and the hotel in a good location. We hope you to see you again in your next visit to San Francisco. Luis Morales Hotel Manager More

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 24, 2014

I stayed here for a couple nights in May when I was travelling as part of a tour group. This hotel is in Tenderloin - an area in San Francisco known to have a large homeless population. This didn't bother me particularly but you have to be aware it's not as safe as other areas and we were advised (by... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear KacieJG, Thank you for leaving us your kind review of your recent stay at our hotel. We are happy to hear that you had such a pleasant time while with us and that you took the opportunity to explore our beautiful city of San Francisco. We are happy that you found the staff to be friendly, the amenities to... More

Mountain View, California
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 22, 2014

We had a good one night stay at the Metropolis and felt that it was a good value. The location is very convenient to the Curran Theater, where we saw a wonderful show, and lots of great restaurants and other destinations. As other reviewers have said, the neighborhood is dicey, but with the help of Jaime and the front desk... More

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear misoholic, Thank you very much for sharing your experience and that we were able to exceed your expectations despite the homeless issue in downtown San Francisco. I'm sorry that the noise pollution did have an impact on your stay and we are currently looking at possible solutions to minimize the impact on our future guests. We look forward to... More

Vikhammer, Norway
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

This hotel is located in the center of the city very close to a station (Powell station) of the train from the airport. Distance from the station to the hotel is walkable. When it was below zero degree outside, I was able to use a heating ventilator to keep a comfortable temperature in the room. Service was o.k.. I will... More

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Yuriy M, Thank you for choosing our location and we are happy that you took advantage of our close walking distance to downtown San Francisco. We are happy to hear you had such a wonderful time and we hope you have a chance to visit us again. Regards, Jaime Gonzalez More

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

113 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 
Number of rooms
105

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