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All 237 San Francisco hotels

Hotel Metropolis

2.5 of 5 Hotel   |   25 Mason St, San Francisco, CA 94102
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Hotel Metropolis
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Ranked #161 of 237 Hotels in San Francisco
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503 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wiltshire
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed today NEW

This hotel was booked for myself and my daughter through dial a flight - The staff here are very helpful and polite - The Metropolis itself is tired and not up to what you might expect for a central San Francisco hotel -the location for central San francisco though , is very good - however the immediate vicinity of the... More

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in SF attending a conference, so this hotel was really convenient, walking distance to Moscone Center, Market St, Union Square. Good value, friendly staff and my room was old but clean. I would stay here again. If you are travelling with your significant other or your family, I don't recommend it.

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear mamaralfs, We never tire of hearing how our location works out for so many different reasons guests visit San Francisco. Thank you for mentioning the convenience of staying within walking distance to the Moscone center, dining and unique shopping here in San Francisco. We appreciate your generous compliments of our property, clean rooms and friendly staff! We’re happy to... More

King's Lynn, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first stop while traveling across America was Hotel Metropolis. Fairly easy to find after we left the airport after a long twelve hour flight we were happy to see that the hotel had secure and private parking (at an extra charge per night), something that is difficult to find in San Francisco. Lobby was quite nice but basic containing... More

Was this review helpful? Yes 5
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Chris B, Thank you so much for leaving this excellent, detailed, and helpful review. We’re glad you loved the location and would definitely return for another visit. And if so, please let us know if there is ever anything we can do to make your stay better. It is always helpful to have an extra set of eyes on... More

Chartrettes, France
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The location is somewhat good if you make abstraction of the homeless shelters on the next street. But the rooms are small, no air conditioning and no ventilation possible. At night if you cannot sleep in inferno, you have to open the window and hear the traffic and the noise from the crazies on the street. On top no breakfast... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Gilles_DG63, Thank you for providing feedback on your recent stay with us and appreciate your comments. The satisfaction of our guests is our top priority so we deeply regret that you were disappointed with some aspects of your stay. I'm sorry that not having A/C and the homeless issue in San Francisco affected your stay. Regards, Jaime More

Boston, MA
Top Contributor
111 reviews 111 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights for a very busy weekend. While it is less expensive than the A listed hotels, the accommodations could have been a little more comfy. Staff that manned the desk all weekend were great, cheery and helpful. Lobby area very nice as well. Elevator could use an overhaul as the trip up and down was a little slow... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Dorose99, We are happy that your interactions with our staff were cheery and helpful and that you found the lobby to be nice with great wi-fi. I'm sorry that the homeless issue in San Francisco did affect your trip to San Francisco. Regards, Jaime More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Slightly dodgy area but good, central location and clean so served its purpose! Not much nightlife near the hotel but within easy walking distance of Union Square and a short taxi ride away from bars etc.

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Hannah T, Thank you for your contribution to the Trip Advisor community and we look forward to having you again as our guest. Regards, Jaime More

Cambridge, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel itself was really nice, clean, modern rooms and staff very friendly but it is the location that lets this down. Although well situated for shopping and the tram into Fisherman's Wharf (to see the sealions, good restaurants and to get the ferry to Alcatraz) it was in what I would call a 'dodgy' neighbourhood. I came to the hotel... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear stacyjo91, Thank you for your honest review and that you found the hotel itself to be nice,clean, modern with a friendly staff. Regards, Jaime More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 4 weeks ago

The Rooms were nice and cleaned every day to good standard,the staff great tea and coffee in library every morning and also wine in evening from 5.30-6.30 nice before going out for dinner.Not such a good area in Tenderloin so lots of homeless about but never at any time did we feel in any danger, small fridge in room which... More

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Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear lufflaylinda, I'm delighted that you found our staff to be friendly and that the amenities we provide were of high standards. Thank you again for your feedback and review. Regards, Jaime More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 18, 2014

We stayed for 5 nights in this hotel as a group of 5 guys on a lads holiday and it fit our needs perfectly. The hotel is situation on the "border" of the divide between the good and bad areas in San Francisco so just a 5 minute walk away, and you were in the heart of all tourist attractions,... More

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Eugene Z, We really appreciate you giving us your feedback and that you had a fantastic stay at the Hotel Metropolis. We hope your travels lead you back to San Francisco! Regards, Jaime More

Overland Park, Kansas, United States
1 review
2 of 5 stars Reviewed September 12, 2014

Although the rooms were a bit small, I really didn't have a problem with the hotel itself. The thing I wish I knew before booking was that the neighborhood around it has a lot of "ghetto action" after dark. The local bars seem to close shop at 10 pm so there employees can "evacuate" before the creepers come to camp... More

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Metropolis, responded to this review

Dear Scott N, Thank you for your feedback and I'm disappointed that the homeless issue in San Francisco affected your stay. I'm glad you found the hotel to be nice and in the future hope you will provide a review of the Hotel Metropolis itself. Regards, Jaime More

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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Metropolis 2.5*
Number of rooms: 105
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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