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The Orchard Hotel

Certificate of Excellence
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665 Bush Street, San Francisco, CA 94108
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The Orchard Hotel
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The Orchard Hotel
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2,170 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Norwegian first
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Somerville, Massachusetts, United States
Contributor
19 reviews 19 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed today NEW

We love this hotel! The staff are exceptionally welcoming, warm and pleasant. Every one of them has done a little extra to make us feel particularly well cared for in this exceptionally pleasant boutique hotel. The room was not only perfectly clean, but very pretty and calming in a neutral palette and hints of Art Deco in some of the... More 

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UK
Top Contributor
339 reviews 339 reviews
83 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed in a range of hotels in San Francisco over the years and decided to book The Orchard Hotel on the strength of the reviews, we were not disappointed. Our room on the 10th floor overlooked Bush Street but was extremely quiet. Housekeeping are excellent, our room was serviced promptly each day and always to an outstanding standard!... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lovely clean hotel, staff always friendly and very welcoming. Room was very spacious and clean. Location couldn't have been better, two blocks away from Union Square and easy to reach all parts of San Francisco from here either by walking or public transport. There are no bad words to say about the staff, very friendly and welcoming. One day I... More 

Was this review helpful? Yes 1
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for choosing to stay at The Orchard Hotel during your recent visit to San Francisco. We appreciate very much your time sharing with us the experience of your stay. As you have mentioned the location is pretty stellar with convenient access to the Financial District and all kinds of activities. We are glad to hear that you have... More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Orchad is very well located if you're in SF for business with your head office being in the FiDi. It's not too far away from a BART station, so if you would like to save $40 on transport from the Airport, keep that in mind (or if you arrive/leave on the New Year Chinese parade ... my colleague missed... More 

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Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for your response. We are delighted to know that the staff, location and service you received at the Orchard Hotel made you stay a memorable one. We have to agree with you, our location suites all travelers. Business, leisure, vacation...etc you name it. we are delighted that we were able to accommodate your needs while staying with us.... More 

Indiana
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice small hotel. Lobby cute but cramped. A boutique hotel for sure. Comfortable beds and pillows and huge bathrooms. Used valet for parking but unloading zone in front of hotel is very limited. I would stay here again.

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Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thanks for the review, we really appreciate you taking the time to do this. yet, to hear that you will be staying with us again makes us even more grateful. We are happy to hear that you have an enjoyable stay with us. We look forward to welcoming you back to The Orchard Hotel in the soonest future. Warm Regards... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very nice stay at Orchard. The hotel has a great downtown location slightly removed from the crowds, which was ideal. We didn’t look into valet, but parked at a garage nearby which was perfect. I have to say i am a big fan of green hotels, and it was the main reason we booked this hotel (besides... More 

Was this review helpful? Yes 3
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

We are thrilled to read you had a nice stay with us. Thank you for the kind words and commending us on our efforts as an eco-conscious hotel. We truly value your comments. Please rest assured, we have taken your feedback very seriously and have addressed to the concerned departments and personnel on how we could improve our efforts be... More 

Ottawa, Canada
Contributor
19 reviews 19 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at this hotel. It was quiet, yet within easy walking distance (as long as one could manage the hills) of the downtown, Chinatown and one cable car route was just at the corner. The staff were very helpful and courteous. The mattress and pillows were the most comfortable I've experienced in a hotel. I frequently... More 

Was this review helpful? Yes 2
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for the great review! We are happy to know that the staff, location and services you have received at the Orchard Hotel made your stay an enjoyable one for all these right reasons. We appreciate your feedback. Rest assured, they have been addressed to the concerned personnel and department for attentions and improvements. We strive to provide our... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived Last May, 2014 to stay for 5 nights while visiting San Francisco. Location is good, near to key shopping areas like Macy's etc. Service was slightly lacking. Had an issue with the in-room safe making a buzzing noice and hotel staff could not do anything about it as the technician had gone back for the night, therefore we had... More 

Was this review helpful? Yes 2
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for your comments of your recent stay at our hotel. While we are happy to hear that you have liked our convenient location, your overall experience was disappointing due to deficiencies in other areas. In order to regain your faith to the Orchard Hotel, I invite you to contact me directly in making your next room reservation. I... More 

Paris, France
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an early arrival, the staff was very friendly in order to accommodate us as soon as possible. The hotel is situated 5 min walk from Union Square and 2min from Chinatown gate. The rooms are very clean and spacious. A very big bathroom for San Francisco. It is equipped with a minibar and a safe. unfortunately there is... More 

Was this review helpful? Yes 2
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for the great review! We are happy that we were able to accommodate your needs and service have received from us have made your stay a memorable one for all the right reasons. We are proud of ourselves to provide consistently clean, comfortable rooms backed up with excellent customer service. If you ever find back to San Francisco,... More 

El Dorado Hills, California
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Orchard on business twice now. Really nice location just off Chinatown gate and close to the Financial District. Away from the tourist hustle of Union Square but close enough to walk to everything. Also, there are 3 or 4 nice French restaurants within a few blocks. The hotel itself is an older building, nicely restored.... More 

Was this review helpful? Yes 1
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

We appreciate your comments of your recent stay at the Orchard Hotel. Our location as you have mentioned in your review, simply cannot be beat. Shopping, sightseeing, Financial District… are all within a stone’s throw from our front doors. We are also pleased to hear that you have liked our room and found it well equipped with nice amenities. We... More 

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Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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