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The Orchard Hotel

Certificate of Excellence
GreenLeadersGold level
Hotel website
665 Bush Street, San Francisco, CA 94108
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2,279 Reviews from our TripAdvisor Community

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Traveler rating
    1,394
    706
    132
    30
    17
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233
1,045
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2279)
  • Mar-May only
    (565)
  • Jun-Aug only
    (715)
  • Sep-Nov only
    (614)
  • Dec-Feb only
    (385)
All months
BA, Argentina
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is truly green (all products are organic) and entirely satisfying. We stayed 8 days and service was impeccable. Excellent location, just two blocks off Union Square and 3 from Chinatown. Two of the cable car lines stop at the corner. The pizzeria across the hotel is excellent and so is Roxanne´s cafe, just round the corner. Our package... More 

Was this review helpful? Yes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was authentic and satisfying. The best thing that i can tell you that the location was great. It is at Union square and you can reach restaurants, malls etc. in 5 min by walking. Also, you can take the cable car in front of the hotel. The room was very clean and our bed was very comfortable. The... More 

Was this review helpful? Yes
Perth, Australia
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Stayed five nights at the Orchard. Pros: Very clean room, Quite spacious Comfy bed Friendly and helpful staff Good location, very central and close to good shops and restaurants Room exactly as shown in photos Cons: Noisy room, both from street noise and inside hotel Quite expensive for what you get Besides from that would recommend this hotel!

Was this review helpful? Yes
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you kindly for your response. Knowing that we have got your recommendation is definitely something we are thankful for. It's always pleasant to hear when a guest was able to enjoy their stay and take full advantage of our location and explore the city. Whenever you are back to the city, we certainly hope to see you for another... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

My husband and I came here for our anniversary Feb 2015. From beginning to end it was a frustrating experience. I could see when booking that the rooms are very small, so I booked a Deluxe king. When we checked in to the room I realized that the Deluxe rooms are right next to the elevators. This is an old... More 

Was this review helpful? Yes 2
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for taking the time to share your experience during your recent stay at the Orchard Hotel. Your overall experience was disappointing due to deficiencies in some areas of service and offerings we provide to our guest. I invite to contact me directly at the hotel, (415) 362 8818. I want to extend you my personal apology and discuss... More 

seattle
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Made $400 reservation (direct with orchard and with printed copy of confirmation!) at orchard and when arrived said they had no room and they had transferred me to Cornell. It's horrible, crappy, mold smelling hole! I have meeting in am and my suit jacket and clothes are going to stink of mildew and no ac only open windows viewing pipes.... More 

Was this review helpful? Yes 1
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Please accept our sincere apology for the unpleasant experience during your recent visit to San Francisco. Due to unforeseen situation, our hotel was overbooked and we were very sorry that we could not accommodate you at the Orchard Hotel. Please contact me directly at the hotel, (415) - 263 8878. I would like to personally apologize to you and further... More 

Honolulu, Hawaii
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for 5 nights and enjoyed our stay. Pros & Cons of the Hotel: Pros: - Hotel is well maintained and room is comfortable and clean. - Comfortable king bed, with mini-frig in room. Free wifi which is adequate. - Staff is friendly and helpful. - Free limo service is provided upon arrival at SFO and departure. -... More 

Was this review helpful? Yes
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

We appreciate your comments of your recent stay at the Orchard Hotel. We value all guests's feedback, positive and negative, gives us valuable information how we could possible improve our service and amenities to not only meet bu exceed their expectations. Thanks again for taking the taking to do this. We sincerely hope to welcoming you back in the nearest... More 

Fredericksburg, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent two nights at the Orchard and will stay there again when we return. The staff was helpful, pleasant and great to work with, the room was spacious and clean, no issues to report. The price was great considering your location and the time of year. We also too advantage of the free limo service to the airport as... More 

Was this review helpful? Yes 1
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you kindly for the great review. We are thrilled to hear we did not disappoint you. Yet, to hear that you will be staying with us again makes us every more grateful. We couldn't agree with you more regarding our location. You literally have everything quintessential San Francisco outside our door. If you ever find yourself back to this... More 

Mumbai (Bombay), India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Though this hotel is very well located, it is nothing great. It is a decent hotel. Clean rooms and nice bed. Though most hotels have a coffee/tea maker this did not have.But they gave us one when we asked for it. Also, there was no adaptor available. when we asked for it they told us to buy one. The doormen... More 

Was this review helpful? Yes
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for taking the time to share your experience during your recent stay at the Orchard Hotel. We are happy to hear that you have enjoyed the location of the hotel. We appreciate very much of your feedback. It has given us valuable information to better improve our service and offerings to our guest. Once again, we value your... More 

Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel as it was highly rated on TripAdvisor but it did not quite meet our expectations. The check-in was not especially welcoming, we were simply told that our room was not yet ready and we would have to wait, this was after a long trip from Europe and we were extremely tired. The room was fine and... More 

Was this review helpful? Yes 2
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

We appreciate your comments of your recent stay at our hotel. While we are happy that you have liked our convenient location, your overall experience was disappointing due to deficiencies in some areas during your stay. Please accept our sincere apology for the inconveniences which may have caused you. Please rest assured, we have taken your comments seriously and had... More 

Missoula, Montana
1 review
5 of 5 stars Reviewed 2 weeks ago

We were visiting San Fran for fun. We found that the hotel had a great location for catching buses and cable car, and for walking to restaurants and shopping. Room was a good size (for a city hotel), bed and linen very comfy, and staff super friendly. The hotel provides free, private transportation to/from the airport. But, you should book... More 

Was this review helpful? Yes
Collins C, Front Office Manager at The Orchard Hotel, responded to this review

Thank you for your response. We are thrilled to know that the staff, location and service you received at the Orchard Hotel made your stay a memorable one for all the right reasons. We are happy that you have taken advantage to book our promotional package to include complimentary transfer to/from the airport. We are proud of ourselves as you... More 

Hotel Review Summarization

What travelers say

  • Cable car(62)
  • Union square(48)
  • Great location(20)
  • Very clean(17)
  • China town(11)
  • Very comfortable(8)
  • Good size(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (15)
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Deluxe Room (59)
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King Suite (10)
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Restaurants and Bars (10)
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The Hotel (29)

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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