--This was the perfect location. Very close to Ghiradelli Square, cable cars, the waterfront and the F Trolley. --Our room was absolutely spotless. Basic and met our needs. Great water pressure. No flat screen TV just a tube TV, oh well. --Customer service was great (although we asked for very little.) --Breakfast was just the basics and perfect. Good coffee... More

As with most of the hotels in San Francisco, there are no shuttles for getting around. The Hotel was clean and comfortable. The Concierge service was nicely done. The rooms were spacious. It is a large hotel so there are moments when a bus load of tourists will arrive but over all the lobby area is calm and quiet. Breakfast... More

I made reservations at this hotel for a work conference. The conference was at the Marriott which is less than 2 blocks away, but almost $100 more per night. It included free breakfast and free wi-fi in the lobby which none of the other hotels in the area included. It isn't anything fancy, but it was spotless! I couldn't find... More

My son and I recently went to San Francisco for vacation and chose to stay in the Holiday Inn Express Fisherman's Wharf. Our stay was wonderful from the time we checked in to the time we checked out. The check in was quick and easy. Our flight arrived in San Francisco at 10 am and by 1045 we were in... More

not a bad hotel, just that the staff were abusive, unhelpful, sour, but then i found most people in San Francisco like that sadly, a beautiful city if you take the people out of it, sad

We stayed here for 5 nights during April 2012. Paying in advance resulted in a good discount on the room rate. The rooms were nicely furnished and spacious. The hotel seemed fairly new; everything was in good shape. The staff was very helpful. Breakfast was good, but unchanging, i.e., same menu every day. No pool, but you can use the... More

A great base to stay for access to all areas. Even though Fisherman’s Wharf is busy and commercialised we found it a really good base for public transport and walking to see all other parts of the city we also felt very safe in this area when eating out at night. The staff were very helpful and friendly and the... More

Five of us shared a suite which was quite close for a few nights. The suite was a single room with two queen beds and a sleeper. It was very tight for those days, but fortunately we spent most of the time out of the hotel. Free breakfast was an attraction, however there were many people crowding the breakfast area.... More

Stayed at HIE on a short break. Arrived SFO and got the shared shuttle bus which was excellent value 17 dollars each which I thought was great value instead of getting taxi or Bart as didn't know where we were going. Arrived at HIE check in was simply and given plenty of info on hotel. Went to room which wasn't... More