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Hotel Mark Twain

3.0 of 5 345 Taylor Street, San Francisco, CA 94102
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Hotel Mark Twain
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Hotel Mark Twain
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494 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has recently been refurbished and they've done a great job. I stayed as a guest of the hotel, and was very impressed - their branding in particular deserves a nod, as Mr Twain has his print stamped all over everything, from large paintings, to subtle moustaches. Great tech space downstairs and a nice garden. Very gay friendly, including... More

Was this review helpful? Yes 1
Isanti, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was great, clean and very reasonable. The location is great - minutes to Union Square across the street from the Hilton, although you're also bordering what's called "The Tenderloin". Get used to homeless people asking you for money outside the hotel. Would stay again for sure.

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Senior Contributor
28 reviews 28 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 4 nights here on a business trip when I couldn't get in to the hilton across the street. Older boutique hotel that has been updated. Nice physical appearance with smaller rooms. I was on the 6th floor and the noise on the street outside was so loud I used a pillow on each ear to try and block... More

Was this review helpful? Yes 1
Charlotte, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a clean, comfortable room. Staff was courteous, if occasionally distracted: they originally directed us to a room that was already occupied, and changed our locks a day early, but otherwise they were helpful. Hotel is well located, three blocks from Union Square and BART, and two from the cable car. A good value in an expensive city.

Was this review helpful? Yes 1
Dublin, Ireland
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As with other reviews, this was my first visit to San Francisco, with plenty of Hotels to choose from , we booked the Mark Twain based on many Trip Advisor reviews which were accurate and honest. The Hotel is fine and well located for shops and bars, bit of a walk to the Italian quarter which has some really good... More

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TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear Paul T, Glad you chose us for your stay in San Francisco. We understand the concerns about the homeless nearby; we are located up the street from Glide Memorial Church. They do a lot of homeless outreach and have food programs throughout the day. Just thought you would like some additional information. Cheers, Morgan Ellsworth Manager, Hotel Mark Twain... More

Ponte Vedra Beach
1 review
5 of 5 stars Reviewed 2 weeks ago

Perfect location, perfectly clean rooms, attentive staff, what more could you ask for?!?!? This hotel has undergone an amazing reformation from its handsome historical "bones" to an upscale modern gem. It offers all the amenites you'd expect from a hotel plus a fabulous hidden treasure in it's Butterfly Garden out back - not to be missed! This will be our... More

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TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear Julie D, Thank you so much for the kind words! We are so happy you enjoyed your stay with us. Look forward to having you again soon. Cheers, Morgan Ellsworth Manager, Hotel Mark Twain hotelmarktwain@hotelmarktwain.com More

North Andover, Massachusetts
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for four nights last week, and I was pleasantly surprised !After I read some reviews when I booked I had some hesitations regarding the location and atmosphere around it. But I am glad I stayed there. Not only it is lot cheaper than the Hilton right across the street, it is well worth it. It was clean, has... More

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TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear gokul p, Thank you for your review, we are happy you had a good stay with us. I will tell Kemal personally about your kind words. As far as the bathrooms and lighting in closets go; we are going to be replacing the vanities in every room in the first quarter of next year and have plans to put... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is old, but renovated and clean. Could upgrade a few things: no light in walk-in closet (add a battery light); no luggage rack; no chair (only a bench) at a table, not a desk resulting in poor work station; no sink stopper; no towel racks (only one hook for one total); no drinking cups in bathroom;. These are small... More

Was this review helpful? Yes 4
TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear Don, We are working to address some of the thing you've mentioned, including adding lights to the closets, more towel hooks to the bathrooms, and finally getting the rest of the shipment of chairs in (they were delayed by shipping). The bench is meant to be used as the luggage rack but we don't fault your complaints due to... More

West Orange, New Jersey
Top Contributor
57 reviews 57 reviews
9 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at Hotel Mark Twain for one night before flying out of SFO back home. The hotel is very reasonably price for San Francisco. The establishment, which was recently renovated, is modern, stylish, well-designed, and clean. The staff was quite pleasant and attentive to any questions I had. The rooms are in great condition with brand new furniture, carpets,... More

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TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear Hipmofo, Thank you for the kind words! Cheers, Morgan Ellsworth Manager, Hotel Mark Twain hotelmarktwain@hotelmarktwain.com More

1 review
5 of 5 stars Reviewed 4 weeks ago

Clean, updated rooms with great location, close to Union Square. Exceptional staff, especially Kevin Thomas, Director of Sales and Marketing. Kevin was so friendly and fun, he recommended a great restaurant and kept us entertained. Great time had by all!

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Hotel Summarization (Beta)

What travelers say

  • Union square(35)
  • Homeless people(9)
  • Very nice(7)
  • Front desk staff(3)
  • Cable car(3)

Additional Information about Hotel Mark Twain

Address: 345 Taylor Street, San Francisco, CA 94102
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Mark Twain 3*
Number of rooms: 115
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Also Known As:
Mark Twain Hotel
Mark Twain San Francisco

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