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Hotel Mark Twain

3.0 of 5 345 Taylor Street, San Francisco, CA 94102
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Hotel Mark Twain
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Hotel Mark Twain
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521 reviews from our community

Traveler rating
    67
    191
    160
    58
    45
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92
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101
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (521)
  • Mar-May only
    (104)
  • Jun-Aug only
    (149)
  • Sep-Nov only
    (167)
  • Dec-Feb only
    (101)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

Everything was awesome except for the lady working at the mornings and early afternoons in the front desk. I could not believe ho disrespectful she is. I am surprised you are still having somebody like her working there, is nothing personal, but a huge part of her job is to offer a service. So if she does not like her... More 

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Whitefish, Montana
2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed at the Hotel Mark Twain during the JPM meeting. The front staff were quite friendly. However, I was very displeased with the laundry service. I dropped off laundry at 7am on Wed. On Wed PM, it was still at the front desk. The staff promised me that it would be picked up that evening and delivered by 9am... More 

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San Francisco, California
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is located in the theatre district close to everything at all budget points, Kemal provided excellent service and great suggestions for exploring this beautiful city. I Highly recommend the MT for a cool stay in SF.

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Virum, Danmark
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

Not fancy, but much more appealing than the costly and sterile business hotels surrounding it. Easy access to Union square and excellent shopping and many of San Francisco's outstanding restaurants. Rooms simple but clean and with all the amenities you need. Nice breakfast restaurant next door

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Portland, Oregon, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed for the first time for a trade show and had a fairly good experience. I typically stay at Hilton properties but the prices were so high I decided use hotwire and got a great price. The only room issue was I had to be moved after the first 2 nights due to having 2 seperate reservations and the... More 

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Houston, Texas
Top Contributor
93 reviews 93 reviews
33 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Although this is a pretty decent location and we got an excellent deal using hotels.com there were too many issues with the hotel. From the moment we arrived they were very rude to us and continued the entire stay. Parking is outrageous as expected but it is a tad cheaper across the street and the garage at the end of... More 

Was this review helpful? Yes 1
Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at Hotel mark Twain in sept 2014, although close to Union Sq we felt very unsafe at all time...Needs a security guard on the door at all time to stop the homeless approaching the residents. The halls ways always smelt of drugs.... Very small elevator - not ideal for luggage

Was this review helpful? Yes 1
TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear kiwikazza30, We are sorry you did not enjoy your stay at the Hotel Mark Twain. Our neighborhood is home to many high end hotels, restaurants and bars. Places like the Hilton, Serrano, Monaco and others call our neighborhood home. We are very proud of our neighborhood. Thank you for taking the time to leave us feedback, Morgan Ellsworth Manager,... More 

North Hollywood, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I hadn't stayed here before, but I can tell the upgrades are well executed. Pros: Very nice upgrades to hotel. Room has a modern, boutique look. Room is average size for San Francisco, which is to say a bit small--but they're all like that here, unless you're willing to pay top dollar. Lobby looks great, and the uniforms for the... More 

Was this review helpful? Yes 2
TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear edgeboy1, Thank you for taking the time to leave a very detailed as well as very fair review. We are glad your enjoyed your stay with us. Hope to see you again, Morgan Ellsworth Manager, Hotel Mark Twain hotelmarktwain@hotelmarktwain.com More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We planned a Fun Family Vacation and Tragically My Father who lives in Healdsburg Passed Away two days prior to our arrival. The Mark Twain Staff was Notified, We were having a hard time getting a rental car through the Airport So I asked Alexander to help book one through the hotel it was difficult although he managed toget one... More 

Was this review helpful? Yes 1
TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear David G. Warren, Our condolences on the passing of your father, we are very sorry to hear that. I hope you and your family are doing as best as can be expected. We are very happy to hear our staff treated you so well during this difficult time. I will make sure the GM as well as Kemal, Alex,... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Great location. Clean and quiet rooms. The afternoon and night staff were friendly and helpful. The woman working the mornings and early afternoons of our stay did her best to spoil our stay. After witnessing how she treated and spoke to other guests, we did not take her unfriendliness and unprofessional treatment personally. She shares her attitude with others freely.... More 

Was this review helpful? Yes
TheHotelMarkTwain, Manager at Hotel Mark Twain, responded to this review

Dear John W, I'm sorry to hear about your dissatisfaction with the performance of one of our front desk staff, I will forward your concerns to our Front Desk Manager and GM. Thank you for taking the time to leave us valuable feedback. Cheers, Morgan Ellsworth Manager, Hotel Mark Twain hotelmarktwain@hotelmarktwain.com More 

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Hotel Summarization (Beta)

What travelers say

  • Union square(35)
  • Homeless people(9)
  • Very nice(7)
  • Front desk staff(3)
  • Cable car(3)

Additional Information about Hotel Mark Twain

Address: 345 Taylor Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Mark Twain 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Mark Twain Hotel
Mark Twain San Francisco

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