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San Francisco Marriott Union Square

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480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
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San Francisco Marriott Union Square
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1,180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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santa rosa
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

The SF Mariott Union Square should not be confused with the JW Marriot at Union Square. The JW is a luxury hotel, the SF Mariott Union Square is not. It is your basic hotel, but for that, it was quite all right. Being right downtown was one of the best things about this place. I could and did walk everywhere.... More 

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New York City, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was coming to town for a few days and needed a place to stay that was central in the city. The Marriott had some good rates and a great location. Check-in was quick and I got a spacious room with a ridiculously comfortable bed. The hotel was busy but elevators were fast and room service took no time at... More 

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Boston, MA
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I used to stay at either the W or the Marriott on 4th street but one day I decided to stay at the Union Square Marriott and the staff won me over. They are simply the best. From the moment I arrive to the time I leave each staff person I have had interactions with are amazing. They are professional,... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your kind and thoughtful review. We love to hear that our staff has left a personal and outstanding impression on you. Your kind regards will be passed along to our staff. We greatly appreciate you taking the time to share your kind regards. We hope to welcome you again for another five-star experience! More 

Philadelphia, Pennsylvania
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of many excellent Marriott properties within walking distance of Union Square. We stay here because it is a full-service hotel and less expensive than the JW Marriott or the Marriott Marquee. We were upgraded to a Jr. Suite because our granddaughter was traveling with us and the Jr. Suites each have a couch that folds out into... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your incredibly thoughtful review. We are thrilled to learn that you enjoyed your spacious junior suite and our affordable prices. It's great that you found the concierge lounge to be well-equipped and have reasonably priced beverages. We are sorry to learn that your room had not been serviced one afternoon, but are glad that our... More 

Queensland, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were so pleased to finally get a spacious room for our young family, with kids aged 3 & 6. In fact, during our entire 6 week visit in the States, our 2-Double Guest Room at the Marriott was one of the most generous. Rooms were clean, beds comfortable and the staff were very helpful and polite. Location was great... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We are thrilled to read that you thoroughly enjoyed your visit to the US and that you were able to stay in San Francisco for three nights. It pleases us to read that you and your family enjoyed the spaciousness of your guest room, the comfort of your beds, and the helpfulness of our team members. Furthermore, we are thrilled... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

An awesome hotel wonderful room with even more awesome views stayed on the 26th floor. It was our first time would stay again. It was kinda busy during check in jus get there early. But overall our stay was amazing. Very clean and had sound proof rooms

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for choosing the San Francisco Marriott Union Square for your husband's recent birthday celebration. We are delighted to learn that you were pleased with our views, your guest room, the cleanliness of our property and our quiet guest rooms. We eagerly await our next opportunity to host you. More 

Dallas, TX
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

As Marriotts go, this one is ahead of the curve. the location is fantastic, the bed was comfortable and the room wasn't too small as many SF hotels are. The food in the concierge lunge was very good and the staff throughout were pleasant and accommodating. The only knock is there is nowhere in the hotel to buy sundries of... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing a candid review of your recent visit to our hotel. We are delighted to read that you enjoyed our fantastic location, our comfortable beds, and our spacious guest rooms. We are also pleased to read that you enjoyed dining in our concierge lounge as well as the pleasant and accommodating service you received from our team... More 

Port Orchard
2 reviews
4 of 5 stars Reviewed 1 week ago

I recently had a 4 day training for 20 very sophisticated business customers, and we we so happy with the level of service and the attention to detail provided by the hotel, and especially by the Events Director, Carol Alacantra. We will definitly return next year, and look forward to it!

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing a review of your recent business trip. We are delighted to read that you and your associates you were pleased with the exceptional service you received from our team members, specifically Carol. We truly appreciate your kind words and will be sure to pass them along. We eagerly await our next opportunity to host you. More 

Arlington, Virginia
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Location Location Location. It can't get any better than this. It's right on the Cable Car line, so it's easy to hop on for a fun ride to the fisherman's wharf. The hotel was very clean, and the staff was super nice. If you want a place that's central to just about everything within downtown, this is the place to... More 

Was this review helpful? Yes 1
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing a review of your visit to the San Francisco Marriott Union Square. We are delighted to read that you enjoyed our close proximity to public transportation, the cleanliness of our accommodations and our friendly team members. We appreciate your feedback regarding our parking fees. We aim to keep our costs competitive with other hotels in the... More 

Houston, Texas
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

we spent 3 nights at the hotel, we had a great room that overlooked the city, Coit Tower and the bay. Every time we passed a housekeeper in the hallways. We got a warm good morning with a smile. Steve in the bar was very friendly. Location super, a block from Union Square and my wife love the shopping. You... More 

Was this review helpful? Yes 2
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for choosing the San Francisco Marriott Union Square hotel for your recent visit. We are delighted to read that you enjoyed your guest room, our views, our friendly team members, and our close proximity to shopping and public transportation. It thrills us to know that you enjoyed your visit and would return again. We look forward to hosting... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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