We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

San Francisco Marriott Union Square

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Special Offer
Double Rewards Points!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
San Francisco Marriott Union Square
View Map
Add Photo Write a Review

1,257 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    481
    577
    141
    40
    18
See reviews for
309
326
72
325
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1257)
  • Mar-May only
    (282)
  • Jun-Aug only
    (437)
  • Sep-Nov only
    (325)
  • Dec-Feb only
    (213)
All months
Queens, NYC
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here 20+ years ago when it was the Holiday Inn Union Square. Little has changed since then. It has a great location, competent staff, and pleasant clean rooms. Only caveat is the fact that there was absolutely no place in the bathroom to hang towels. But, other than that, no complaints at all.

Was this review helpful? Yes
Fenton, Missouri
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights paid $1032.03. 2 double beds. Room was fine I should have grabbed a fan from the Walgreens b/c there was a fair amt. of street noise, nothing that woke me from sleep. Great location can catch trolley right out the door. It's kinda expensive $6.p/p oneway but have to do. Have a breakfast/lunch diner on corner and... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We are so happy to welcome you and your family to San Francisco, thank you for sharing your experience with us! We are glad to hear that you enjoyed our centralized location in the city and that you were able to conveniently explore San Francisco's popular attractions through nearby public transportation. Thank you again for taking the time to review... More 

York
Level Contributor
128 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely spacious room and large bathroom. Really liked the aromatherapy toiletries. Towels lovely and fluffy. Brilliant magnifying mirror in the bathroom! Hotel was beautifully decorated and bright, lots of modern arty touches. Great location near to Union Square, where we found places for breakfast as we did not book hotel breakfast. A very comfortable stay with pleasant staff, and we... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

It was our greatest pleasure to welcome you to San Francisco, we are delighted that you thoroughly enjoyed our spacious guest rooms & in-room amenities. We are so happy that you were pleased with our modern interior and that our team treated with nothing short of exceptional customer service. Thank you so much for your recommendation and we cannot wait... More 

Minnesota
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel has the perfect location for sightseeing in San Fran. The hotel/rooms are very nice, as was the staff. Cons: The bathroom was tiny. The vanity barely has room for one person's stuff. Also, the doors are not very soundproof. Our neighbor was up very early every day and woke us up every morning with his door slam, not... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing your experience with us, Amy, and we are so happy to hear that you were greeted with friendly, professional service from our team. While we are pleased that you enjoy our centralized location in the city, we are sorry that our guest rooms did not fully meet your expectations. We appreciate your feedback regarding the space... More 

Dubai
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location. It is right next to the shopping district. The room was clean and spacious and the bed was very comfortable. The restaurant served great food and the bar was a nice place to relax in the evening. The staff were freindly and helpful.

Was this review helpful? Yes 2
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We are so happy to welcome you to San Francisco and thank you for your kind remarks. It truly delights us to know that you thoroughly enjoyed our centralized location in the heart of San Francisco and that you had a comfortable, spacious guest room to rest throughout your time with us. We are so happy to hear that our... More 

Helena, Montana
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 5 days at the San Francisco Marriott Union Square this summer and found it to be a great hotel in a prefect location in the City. The staff was very helpful from the doormen, to the bell staff and front desk. Perry was especially kind and a great employee. The room was very well done and we had... More 

Was this review helpful? Yes 1
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing brightens up our day more than wonderful reviews like yours! We are so excited that you thoroughly enjoyed our centralized location in the city and that you enjoyed exceptional, friendly customer service from our team throughout your time here. We appreciate your input regarding the parking and WiFi fees, as we aim to maintain competitive rates with similar sized... More 

Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The location of this hotel is 2 blocks from the center of Union Square. There is a trolley stop right across the street but its often too full. The end of Powel is a trolley loading station so that is fun to watch. Central to alltransportation and ALOT to do in the area. Rooms are decent for being in the... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing your experience with us and we're so delighted to learn about your wonderful travels in San Francisco. We are glad that you enjoyed our convenient location in the city and that you were able to explore all that San Francisco has to offer during your time with us. Nothing makes us happier than knowing that you... More 

New York City, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm not sure of the issues everyone else had with this hotel. I stayed here for business and had no problems checking in early. I am only Silver Elite, but still had great service. Everyone was friendly, the usual experience I get at Marriott. I was given a room on a high floor per my preference even though I was... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for choosing us as your host during your business travels and we are glad that you enjoyed a restful, comfortable stay with exceptional, friendly customer service. We are glad to hear that you experienced a smooth early check-in process and that you were pleased with our Marriott beds. We appreciate all your feedback and we hope that you... More 

Albany, New York
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

What is with the Manhattan price but added fees to park and get Wifi? Yet another San Francisco hotel with a "worn" bathroom. The toiletries and bed were fab but the hotel needs to keep up on the wear and tear on the bathroom. Was spotlessly clean though! Great location and fabulous employees. Room service had another standard breakfast with... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for sharing your experience with us and we truly appreciate all your feedback. While we are happy that you enjoyed a clean, comfortable room with exceptional service from our team, we are sorry to hear that your overall experience did not meet your expectations. We aim to provide our guests with rates that are competitive with... More 

New York City, New York
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was nice and clean with a friendly and helpful staff. Good location. We walked to the Piers and took public transport back. Might be a long walk for some, but there are lots of transportation options. We could occasionally hear some street noise (including the cable car bell - which we thought was cool), but it wasn't that loud,... More 

Was this review helpful? Yes
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

It is our greatest pleasure to welcome you & your family to San Francisco and we are so delighted to hear that you had a pleasant, 5-star stay with us! Nothing makes us happier than knowing that our team provided you with friendly, helpful service and that you enjoyed our convenient location in the heart of San Francisco. Thank you... More 

Hotel Review Summarization

What travelers say

  • Cable car(7)
  • Friendly and helpful(3)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

625 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (247)
Viewed
Hotel & grounds (32)
Viewed
Room/suite (82)
Viewed
View from room (31)
Viewed
Bathroom (23)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (75)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (157)
Viewed
Amenities (12)
Viewed
City View Guest Room (94)
Viewed
Restaurants and Bars (18)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (221)
Viewed
Business center/function rooms (30)
Viewed
Hotel & grounds (35)
Viewed
Room/suite (60)
Viewed
Dining (25)
Viewed
Other (71)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
JW Marriott San Francisco Union Square
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#26 of 235 in San Francisco
4.0 of 5 stars 2,980 reviews
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#50 of 235 in San Francisco
4.0 of 5 stars 2,957 reviews
Show Prices
Show Prices
Show Prices
Union Square
The Westin St. Francis San Francisco on Union Square
SoMa
InterContinental San Francisco
InterContinental San Francisco
#29 of 235 in San Francisco
4.0 of 5 stars 2,101 reviews
Union Square
Hotel Nikko San Francisco
Hotel Nikko San Francisco
#37 of 235 in San Francisco
4.0 of 5 stars 2,733 reviews
Show Prices
Show Prices
Show Prices

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay