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San Francisco Marriott Union Square

4.0 of 5 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
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Certificate of Excellence 2014
San Francisco Marriott Union Square
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San Francisco Marriott Union Square
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1,033 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plainfield, Illinois
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We checked in at midnight and did not get the most warm welcome. The staff seems to just rush through the check in process. The room was okay, nothing special to write about, it was pretty standard. I was given a room on the 9th floor so there was really no view there. I would probably try another hotel the... More

Was this review helpful? Yes 1
Oscar480, General Manager at San Francisco Marriott Union Square, responded to this review

Thank you for staying with us and providing feedback. I apologize for the poor check-in experience. That is certainly the not level of service for which Marriott is so well known for. We will share your comments with our team, as all feedback is valued. Thank you again for the comments. Sincerely, Oscar R. More

Pine Knoll Shores, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This Marriott showed such wonderful customer service; I cannot compliment them enough. I am a Marriott Girl and this one was fantastic- great location, great staff, and excellent service - from my check in to my check out the experience was fabulous. Thank you all for a most excellent experience!

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Denver, Colorado
Top Contributor
50 reviews 50 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

As someone who has stayed at Marriott for a very long time, I am very pleasantly surprised by this location. While it is a very typical Marriott, the staff make the location relaxed and very pleasurable. It is probably the most relaxing Marriott I have ever stayed at. I love that Marriott finally lived up to the hype about relaxing... More

Was this review helpful? Yes 1
New York City, New York
Top Contributor
244 reviews 244 reviews
155 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed three nights at this union square hotel for business. I had a very nice high floor room on the executive level. Superior furnishing and bedding. I also was pleased to be able to open the window a bit and get some fresh foggy air in the room if I wanted. I would agree with some reviewers that noise... More

Was this review helpful? Yes 1
St. Paul, MN
Top Contributor
94 reviews 94 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a loyal Marriott customer, and have stayed at most of the other Marriott properties in the city, but this property is my new favorite. The location, a block off of Union Square is the best! The Concierge level club room provides a great breakfast and evening snacks. Ask for a bay view room on a high floor --... More

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in late Oct 2014 on business for 2 nights. Big room with great views overlooking the city, facing towards the water was nice. The king-sized bed was comfortable, the A/C was not. It didn't work much and when it did, it "clicked" constantly making it hard to sleep. There was a doo-doo brown stain on the rug which... More

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Los Angeles, California
19 reviews 19 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You will feel like you're at home the moment you arrive! The staff really knows how to make guests feel comfortable, and they'll know you your entire stay. Super friendly and helpful people. Special thanks to Henry, Nan, and Colin at the Front Desk and in Management -- you sure brightened my day!! Annie at the restaurant is superb. Fatima... More

Was this review helpful? Yes 1
Granite Bay, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here several times and always love this hotel. All of the people that work here are extremely helpful and so friendly, its surprising! Location is fantastic. Beds are super comfy. Parents had the handicap room, reallly big. Cleaning staff super friendlly too.

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Westfield, New Jersey
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Paid over $500/night for a stay during fleet week. The hotel has a great location near the fabled cable cars, shopping, chinatown and downtown. I was there during fleet week and the price based on supply/demand was excessive for the room.

Was this review helpful? Yes 2
Watertown, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel was very accommodating!! Friendly staff !! Any time i can visit it will be this hotel.Booked as a basic work travel but exceeded every expectation. Very happy with the stay. Plan on telling others.

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Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

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