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San Francisco Marriott Union Square

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480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
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San Francisco Marriott Union Square
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1,375 Reviews from our TripAdvisor Community

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Salt Lake City, Utah
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my first stay at the Union Square Marriott. The hotel is convenient to many common destinations in San Francisco, only a block or so from Union Square, and not far from the Mascone Center. The property itself is fine, though a bit dated. The rooms, however, are comfortable and the staff very friendly and helpful. I normally stay... More 

Helpful?
Thank David P
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW via mobile

I was not too impress with this hotel. After paying $489 a night, I was expecting a much better service. I just switched from Hhonor Hilton program to Marriott Reward, but I have to say that this venue did not meet my expectations. There were some good and bad things about it. Here are the good things; 1. Front desk... More 

Helpful?
Thank Luis S
Minneapolis, Minnesota
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel option in San Francisco. Just a few blocks from Union Square, the location is easy and perfect for business or vacation. The public spaces were very nice, clean and the staff was more than accommodating. I stayed on floor 15, room was very clean and comfortable. I loved how spacious it was and that there... More 

Helpful?
Thank k_a_chris
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing the details of your stay with us! It is truly wonderful that you took advantage of our fast and efficient Wifi and our happy hour specials and we are so thrilled that you were able to easily explore all that our city has to offer from our prime downtown location. We are delighted that our team... More 

Stittsville, Canada
Level Contributor
187 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Given it’s proximity to Union Square (note it’s a block north of the square itself, not on the square), it’s convenient for anyone staying downtown or attending a conference near Moscone. The lobby is very modern and welcoming, and I was quickly checked-in after using the mobile application. That’s where my opinion started to change - upon entering the room... More 

Helpful?
Thank Jeff R
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

It was our pleasure to welcome you to San Francisco, Jeff! While we are delighted that you enjoyed our prime location as well as a convenient mobile check-in, we are disappointed to read that our guest rooms did not meet expectations. We strive to provide our guests with excellent experiences and we sincerely appreciate you taking the time to share... More 

Miami, Fla
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The essence of the hotel are the people who work there. There is always a hello, how are you, how may I help. The location is very good. A short walk to union square and China town. The bed was very comfortable .

Helpful?
1 Thank Robert S
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing your review, Robert. We are so thrilled that you experienced friendly and welcoming service during your stay with us. Nothing pleases us more than knowing our team is going above and beyond to make your stay more enjoyable. It is great that you took advantage of our prime downtown location and explored all the exciting cultural... More 

washington, dc
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We ended up staying in San Francisco for a couple of days at the last minute because of a flight cancellation. We're Marriott Platinum so figured it would be best to stay at a Marriott property. For some reason when we booked online we thought this one was the big convention hotel we had once stayed at. Well it wasn't... More 

Helpful?
Thank Tenley
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for being a loyal Marriott Platinum member! It is wonderful to hear you experienced a smooth, efficient arrival and a clean and spacious room during your stay. We are so pleased to know that you were able to enjoy a wide variety of wines and appetizers in our concierge lounge. Nothing makes us happier than knowing that the... More 

Sydney, Australia
Level Contributor
236 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 3 nights here - it is in great location one block from Union Square. The rooms are quite nice - the wardrobe and bathroom were rather small but the room itself was spacious. No bar fridge or safe in our room, but iron and ironing board in the wardrobe and nice toiletries in the bathroom. Good drawer space... More 

Helpful?
Thank Go55
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We sincerely appreciate you taking the time to share your experience with us. It is wonderful to read that you enjoyed our centralized location in the city. We are so happy you enjoyed our spacious guest rooms and it may please you to know that mini fridges can be delivered to your room upon request.Thank you again for your review,... More 

Leesburg, Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were sad to be leaving San Francisco but staying at this Marriott the night before we left helped dull the pain :) Our room was very comfortable - great view of the city. The front desk staff was efficient and -- bonus -- had a great sense of humor. Bar was nice with good service. I will stay here... More 

Helpful?
Thank Tutlettsmom
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing the the details of your stay with us. We are so thrilled you enjoyed a comfortable room and appreciated the amazing views that our city has to offer. It is wonderful to know that our team provided you with friendly, efficient service throughout your stay. Thank you again for your kind words, we cannot wait to... More 

Charlotte, North Carolina
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Husband, four friends, and I were visiting San Francisco for my birthday. Though we couldn't get a bay view (due to a few big company conventions taking place) The junior suite we booked with a city view proved to be comfortable (the bed was amazing),clean and spacious! I would highly recommend a junior suite if you want more space in... More 

Helpful?
Thank ETraveler_2010
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing all the wonderful details of your stay with us. We are so thrilled that Samantha and our team's excellent, personalized service was the highlight of your birthday weekend, we will be sure to share your kind compliments with Kate & Katherine as well. From a birthday cake to friendly faces, it was truly our pleasure to... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I find this Marriott to be the best stay in downtown San Francisco. I travel here a couple of time a year and have stayed at both the Marriott Marquis and the JW and find this location the best. I prefer the higher rooms overlooking Union Square. You can also see the hills and the baseball stadium. The other side... More 

Helpful?
Thank mwbs3
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We are so glad you had the chance to appreciate the wonderful views our city has to offer. Nothing makes us happier than knowing that our prime location in the city was a great convenience during your exploration of San Francisco. Thank you for sharing your experience with us, we sincerely await our next opportunity to host you. More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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