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San Francisco Marriott Union Square

4.0 of 5 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
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#36 of 236 hotels in San Francisco
942 Reviews 4 of 5 stars
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San Francisco Marriott Union Square
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942 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Cairo, Egypt
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is enormous. I think that it has 1,500 rooms. Already going up to your room you feel it since you have to select between 3 different elevator towers, each with six separate elevators. The size of the hotel makes it somewhat impersonal. The decoration is also a bit old fashioned. Having saud this, the service is impecable and... More

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Oakdale, California, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed two nights. Valet parking only which I hate. Staff was fine. Location is excellent. Not much of a lobby. Room was fine but the Marquis is vastly superior. Did not try the restaurant. Okay but not sure we will return. Lots of SF options that I like better.

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Austin, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed our stay at the Marriott Union Square. Bathrooms are small, but rooms are clean and staff was excellent. Great location for site seeing in San Francisco. We enjoyed our stay and would stay there again.

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Woodcliff
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location. The rooms are clean and modern. The beds are amazing. We rented two rooms for a family of 7 traveling through CA. The food in the bar restaurant was great. The hotel is very clean which is a priority for me when traveling. The rooms are a little on the smaller size since... More

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Tulsa, Oklahoma
Top Contributor
103 reviews 103 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked 2 nights at the Marriott Union Square to meet friends for a weekend using Marriott Points. As a Platinum member, I am used to how Marriotts are so my expectations are grounded. We arrived via Car on a Friday afternoon. The Valet man showed up quickly and we advised I was just performing a drop of my bags... More

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Leesburg, Virginia
Contributor
20 reviews 20 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is very nice and for us it was conveniently located. It has an attentive staff that kept me well informed on the status of our two rooms when we arrived a little earlier than check-in time; exactly what i'd expect from a JW Marriott. The concierge lounge and the views from it are as nice as has been... More

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Chicago, Illinois
Top Contributor
103 reviews 103 reviews
36 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is well located and I thought that their service was excellent. The bellmen and the front desk staff were helpful, friendly, and very nice - and the gentleman at the front desk never failed to call me by name. The rooms have safes - not large enough for laptops, but large enough for iPads, and wifi worked fine.... More

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Oscar480, General Manager at San Francisco Marriott Union Square, responded to this review

Thank you for staying with us and providing comments about your stay. Your feedback is appreciated, both positive and constructive. As a loyal Marriott customer, it is very helpful to hear from you. Sincerely, Oscar R. General Manager More

Cairo, Egypt
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

My experience here was amazing! the view of the room was awesome! Just loved it! The location is perfect! Very close to Union Square! Very central! Right across the room, I could see Macys and the cheesecake factory on top! Everything was just amazing in this hotel! The weather was a bit cold and Windy so make sure you're ready... More

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State College, Pennsylvania
Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is perfectly located for tourists. Although we walked a lot, we took muni buses as well. We did not hear street noise even though the room faced Sutter St. The concierge lounge food and view were both excellent. Our room was clean and the bed was comfortable. We did have to wait for long periods of time for... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Don't try to sleep in. The doors slam loudly and regularly, particularly if the housekeeping staff is cleaning the room. Something better has to be done to ensure a quieter experience. Plan on bussing your own table if you upgrade up to the concierge lounge. The staff there talk incessantly to presumably regular hotel guests. It is exhausting to listen... More

Was this review helpful? Yes 1
Oscar480, General Manager at San Francisco Marriott Union Square, responded to this review

Thank you for staying with us and taking time to provide feedback. I apologize for the poor experience you had at our hotel. I am glad you informed us so that corrective action can be taken. Sincerely, Oscar R. General Manager More

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Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108 (Formerly Hotel 480)
Phone Number:
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Union Square 4*
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

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Amenities

Hotel Style
#18 Luxury Hotel in #25 Business Hotel in #27 Family Hotel in #40 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 
Number of rooms
400

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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