I stayed at this hotel in December 2011 with my family for 3 nights. Looking at the pictures online and reviews, we thought that it would be o.k for just sleeping at night. The room was clean and people were friendly. The first night was alright. The second and third night, there were loud people hanging out right outside of... More

From the unpleasant reception staff and mostly unhelpful houskeeping staff to the miserable looking windows (looked cracked but seems a film put on them was cracked) this was the worst hotel I've ever stayed in in the United States. The location was within walking distance of most sites in San Francisco including the embarcadero. The cafe on the site served... More

I stayed here for 3 nights and while for the most part the experience was great, things turned sour at checkout I stayed in a Queen Junior Suite (room 335), and while it was a little on the small side was great because you have a small enclosed bedroom. As for noise, the biggest issue was you could hear the... More

My family of 5 stayed here for a few weeks in August. The rooms are nice, quite stylish, clean. One night it was very noisy outside. The burger bar is nice. Food ok. Kids loved the gym. Not sure about the area. After our first venture out my husband was not happy walking into town from here. Convenient for town... More

I enjoyed staying at this hotel. It was close to Market street and to all of the places I wanted to go. The rooms were big and you didn't feel closed in by the rooms or the hotel layout. The staff was quick, efficient and courteous. The hotel did appear to be a little old, but it was fine with... More

The fourth time staying here; it will definitely be the last! It has continued to go downhill. Any worse than this and they should pay their guests to stay here. The noise level at night from other guests in the common areas prevents sleeping. Each of the 3 nights of our stay became noisier. Complaints the second night did no... More

The hotel is not in a great area. But that was the least of our worries. Our son and GF were in room next to me, my husband and younger child. He and GF are in hospitality industry. I am so glad because they knew of a little trick of turning on the shower to see if any bugs present.... More

Staff are rude. Location is full of criminals. Room noisy. Parking pathetic. More

We stayed here for three nights, having booked ahead to ensure somewhere to sleep for the nights in Sf. On arrival, the reception staff seemed ill at ease and really uncertain of how to welcome us. As a matter of fact we learned more from the parking lot attendant, Gilbert who was great with city info. The rooms are nice,... More