We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont Heritage Place, Ghirardelli Square

5.0 of 5 900 North Point Street, Suite D100, San Francisco, CA 94109
Hotel website
Hotel packages
Special Offer
Ghirardelli Getaway
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
GreenLeadersSilver level
Fairmont Heritage Place, Ghirardelli Square
Professional photos View all
Browse nearby
Fairmont Heritage Place, Ghirardelli Square
Write a Review

498 reviews from our community

Traveler rating
    406
    66
    15
    6
    5
See reviews for
259
135
5
26
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (498)
  • Mar-May only
    (115)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (79)
All months
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed three nights in a two bedroom bay view suite just before Thanksgiving. The rooms are well decorated and a decent size. Some bay view units are much better than others, and some have private balconies or a "walk out" terrace. We had neither, but the room was fine for our stay. The location is great if you have... More 

Was this review helpful? Yes 2
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your recent stay with us. While we welcome all guest feedback, we are particularly pleased to hear from such an experienced traveler as yourself. I'm happy you found the property so well-suited to you and your family's needs. We pride ourselves on being extremely family friendly and it sounds like you... More 

san francisco
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel to get ready for my wedding at Presidio. We got there the night before and it was so hard to find the entrance. We entered from the Ghirardelli Square and the signs were pointing to no where. When we finally got into the hotel, the front desk person didn't offer bell service until I asked.... More 

Was this review helpful? Yes 3
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your recent stay with us. While I'm happy to hear you found the property well-suited to your needs, I am sorry to hear of the service issue you experienced. As we pride ourselves on service I sincerely apologize. I will definitely forward your feedback to the staff to ensure this experience... More 

Contributor
15 reviews 15 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Simply Perfect! Great reception, friendly staff, lovely well furnished 2 bedroom apartment, great access to all locations. Yummy Chocolate available. Great scene. Very expensive but for sure deserves every penny spent.

Was this review helpful? Yes
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your very kind words about the hotel. We strive to provide excellent value and service to our guests and I'm thrilled to hear you agree. Thanks again and we look forward to welcoming you again in the future. Sincerely, Lucas Schumacher More 

Japan
Contributor
15 reviews 15 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am now staying at this place. Booked a week, as the reviews were fairly good..However, I'll be checking out tomorrow.. It's AWFUL! Where do I start? Ok, welcoming was ok, but was told to wait till 4pm to check in, after a long flight from Japan airing in SF at 11.00am.. But ok. Finally got to my room. Freezing... More 

Was this review helpful? Yes 3
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your stay with us. I'm very sorry to hear you were so disappointed with the hotel and our service. We aim to provide excellent experiences and value to our guests and I'm sorry the property wasn't up to your standards. I thank you for your feedback and hope you would be... More 

Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014 via mobile

We spent a few days in San Francisco on our way from London to New Zealand. We were upgraded on arrival to the spacious two bed, two bathroom suite which is magnificent. The service is excellent. On arrival we were greeted at the door; our car was parked and luggage delivered to our suite while the concierge showed us around... More 

Was this review helpful? Yes 1
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the hotel. I'm very pleased to hear we were such a welcome respite during your very long voyage. We feel we differentiate ourselves on service, so it's great to hear of your interactions with the staff. As you mentioned we are happy to our guests usage of our house car and feel that... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2014

Stayed for two nights in the two bed two bath suite and I have to say its one of the nicest hotels I have stayed in. The rooms were a very generous size and with 5 adults sharing we didn't feel we were on top of each other. With no restaurant within the hotel you had a lot of places... More 

Was this review helpful? Yes 1
FairmontSF, Online Marketing Manager at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the hotel. We're very pleased to hear that you were all comfortable in your room and the suites well suited to your group's needs. We pride ourselves on delivering excellent service so I'm pleased you agreed. Thanks again for your kind words and we hope to welcome you again in the future. Sincerely,... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2014

Stayed two nights at the Fairmount. We had a one bedroom one bath with a pull out bed. The good things are the location. Very close to fisherman's wharf and pier 33 which was exactly what we were looking for. The staff was very friendly and the rooms were modern condo styled. Very comfortable. We were on the first floor... More 

Was this review helpful? Yes
Westport, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 22, 2014

This is a wonderful hotel with a fantastic, welcoming, caring team (thank you Anna who was our amazing first contact). The extremely comfortable, well-appointed suites are a great way for families to enjoy spending time together, while still having plenty of personal space. As for the "except," mentioned in the title above, the continental breakfast experience was what a guest... More 

Was this review helpful? Yes 6
Southlake
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

We started our weekend in this hotel. Loved the spaciousness and friendliness of the staff. The hotel driver took us to the restaurant on the waterfront. Beautiful fire pit on the terrace. Loved the robe and slippers. My only regret was that we stayed for only one night!

Was this review helpful? Yes
Ft Collins
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 18, 2014

I had such a difficult time finding a hotel that could comfortably sleep my three young kids and myself, plus my mother who is in her seventies. My Virtuoso agent suggested this hotel and I quickly read the reviews. Some of them made me consider canceling which is why I was so pleasantly surprised that it was perfect!! First off,... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Fairmont Heritage Place, Ghirardelli Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109
Phone Number:
Location: United States > California > San Francisco > Russian Hill
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 53
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Splendia, Orbitz, Cheap Tickets, Travelocity, Agoda, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your Fairmont Heritage Place, Ghirardelli Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco
Hotel Style:
#4 Luxury Hotel in San Francisco
#4 Family Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#16 Green Hotel in San Francisco

457 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (205)
Viewed
Hotel & grounds (40)
Viewed
Room/suite (81)
Viewed
View from room (17)
Viewed
Pool/beach area (2)
Viewed
Bathroom (13)
Viewed
Dining (7)
Viewed
Other (45)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (220)
Viewed
Amenities (73)
Viewed
The Hotel (24)
Viewed
Two Bedroom Residence (123)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Room/suite (6)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (8)
Viewed
View from room (1)
Viewed
Dining (5)
Viewed
Pool/beach area (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don’t forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.