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All 236 San Francisco hotels

InterContinental Mark Hopkins San Francisco

4.0 of 5 Hotel   |   1 Nob Hill, San Francisco, CA 94108 (Nob Hill)
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77%
Ranked #56 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
James N Budapest, Hungary
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1,527 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Manhattan Beach, California, USA
Top Contributor
102 reviews 102 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is a hard review to write because the people in the hotel are so good. They get the stars for this stay. I wish I could forget all the infrastructure mishaps during our stay. We checked in with a great employee, Jewel. She upgraded us using the Ambassador program and we got a nice suite in the 11th floor.... More

Was this review helpful? Yes
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I am sorry to hear that your stay was not as enjoyable as we would have liked but I am delighted to hear that you found the staff attentive. I am happy to inform you that our hotel will be starting renovations in... More

Budapest, Hungary
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We chose the Intercontinental to start a two-city holiday and took the club package. We were given a corner room on a high floor with views partly to the city and partly to the bay. The room was well equipped, clean and reasonably spacious. Some reviewers have commented that the hotel is in need of refurbishment, but with the exception... More

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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 6 days ago NEW

At first we perceived attentive service. However, it was very disappointing to return home to find that our charge card was billed for minibar services when none were ever used. The hotel reversed the charges, but the onus was on us to review the bill. This leaves a bad taste about our stay.

Was this review helpful? Yes
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I do apologize that you found additional charges on your credit card when returning home and I am happy to hear the hotel reversed those charges immediately. Thank you again for your review and I do hope that you will visit us again... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Pros: staff make a business and those we interacted with in our 4 day stay were excellent. David at reception, Dan the Concierge, the fellows in the forecourt handling arrivals and Hama(?) behind the bar at the Top Of The Mark. Engineering issues dealt with in a flash. A persistent noise issue was dealt with quickly and an upgrade suite... More

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Chicago
Contributor
20 reviews 20 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I've very mixed on how I feel about this hotel. This hotel certainly has some great aspects... -Hotel Staff was great -Location was central within San Francisco -Very historic building with great views of the city With that being said, there were some cons which kind of even out the feel of the hotel. First of all, the rooms are... More

Was this review helpful? Yes 1
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I am sorry to hear that your stay was not as enjoyable as we would have liked. I am happy to hear however you had several positive experiences during your stay. I am also delighted to say the that hotel is looking at... More

Canmore
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

To commence our South Pacific cruise we stayed in this property the night before the cruise departure and were overly impressed with the rooms, dining experience and location. Take advantage of the Club Membership and further enhance your stay. Staff went out of their way to accommodate guests and service throughput the hotel was superb.

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New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I absolutely love the Mark Hopkins Hotel in San Francisco. I'm a Royal Ambassador with the Intercontinental Hotel chain and they really make me feel like royalty every time I stay at this hotel. Over the past few years I've stayed at this hotel about 7 times for business and once for my birthday, each time was wonderful. Upon arrival,... More

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Largo
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The dress code was fine to wear shorts checking in and paying $500,00 for my club level room and appropriately dressed to enjoy drinks at the club downstairs but was rudely turned away at the top of the mark which was one of the main reasons we choose your location. Also we were also very disappointed when the air. Conditioning... More

Was this review helpful? Yes 3
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I am sorry to hear that your stay was not as enjoyable as we would have liked and that you will not be coming back. Our Top of the Mark Lounge has always carried on the tradition of a dress code where as... More

New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel is in a great location with amazing views and the entrance is beautiful. the service is amazing I have no complains there. the hotel need major renovations. I get that they want to keep the classic look but they need to get with times. when you walk in to the room it feels like you steeped in to... More

Was this review helpful? Yes 1
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I am sorry to hear that your stay was not as enjoyable as we would have hoped. I am delighted to inform you that we are planning renovations for next year. Thank you again for your review. Warm Regards, David Valencia Acting Front... More

Clearwater, FL
Top Contributor
136 reviews 136 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are loyal Intercontinental guests and we will never stay at this hotel again! The decor is old and tacky. The rooms are small, uncomfortable and are not tastefully done. We had two rooms and the air conditioning did not work in either room. This made it nearly impossible for us to get some rest after a long day of... More

Was this review helpful? Yes 1
David V, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins San Francisco. I am sorry to hear that your stay was not as enjoyable as we would have hoped and that you will not be coming back to our hotel. I assure you that if you had addressed your concerns during your stay we would... More

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Hotel Summarization (Beta)

What travelers say

  • Nob hill(75)
  • Cable car(62)
  • Union square(44)
  • Very nice(31)
  • Room service(21)
  • Great view(14)
  • Beautiful hotel(4)
  • King size bed(3)
  • Top notch(3)

Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#26 Luxury Hotel in San Francisco #32 Romantic Hotel in San Francisco #50 Business Hotel in San Francisco #56 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
Number of rooms
380

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of InterContinental Mark Hopkins San Francisco and other travelers.
1 question

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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