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InterContinental Mark Hopkins San Francisco

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1 Nob Hill, San Francisco, CA 94108
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InterContinental Mark Hopkins San Francisco
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InterContinental Mark Hopkins San Francisco
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1,838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Am a frequent traveler with work and brought wife with me on business trip to SFO, Very nice facade, location and decor. Room very nice but overall impression was not good (am a member for IHG and Hilton etc.). Attitude in hotel was to charge for every detail and extra on top of expensive room rate. Usd8 water in room... More 

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Roseburg, Oregon
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have always wanted to stay at the Mark Hopkins and this past week, my dream came true. Located on the top of Nob Hill in a beautiful part of the city. The people who took care of us were courteous and helpful. And don't miss a chance to have a drink at the Top of the Mark.

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Fredericksburg, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were expecting more, we wanted luxury but really just found an older hotel with a new coat of paint. No real complaints, everything was average, the views are great up there but I will stay elsewhere my next trip. We spent our first two nights in the city here and the Top of the Mark is a nice location... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am deeply disappointed to read that you did not enjoy your stay with us. We want all of our guests to have a memorable stay and I am sorry you did not. Please reach out to me at ICMarkHopkins@ihg.com so that I can gather... More 

Glen Burnie, Maryland
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Unfortunately, I only spent one night at this lovely hotel but I enjoyed every minute of my stay. The staff was very nice and gracious and made me feel welcome the moment I walked up to the front door. Access to Top of the Mark restaurant on the top floor of the hotel makes it even more worthwhile. You are... More 

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London, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night having stayed 4 at the other IC in the city. Really disappointed I hadn't done it the other way around. Got a great upgrade here as an IC Platinum Ambassador staying on a free night cert. Upgraded from basic room to a King Corner view. And wow, what a view. Comfy bed, nice large room... More 

Was this review helpful? Yes 1
Austin, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Visiting from Austin, I was glad to escape the strange weather we've been having. I flew in and took the BART train to Union Sq. which costs 8.65ish each way. Union Sq. was really close to the hotel. I recommend Uber to get there. I unfortunately tested the hills to get to the hotel which I guess is okay if... More 

Was this review helpful? Yes 1
Copenhagen, Denmark
Level Contributor
12 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

We have walked past this hotel on visits to San Francisco and it looked great but it we found it disappointing. On arrival in front of the hotel, jwith quite a lot of luggage, we had to look for help even though there were staff at the door. Our keys didn't work and we returned to reception and were told... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am deeply disappointed to read that you did not enjoy your stay with us. We did have a unplanned water emergency that was resolved a quick as possible and I am sorry if that impacted you. We want all of our guests to have... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

Our family of 4 w 2 small children ordered two doubles, they put us in a single king, no bureau for storing clothes, with a springy uncomfortable rollaway overlooking the lobby roof and all its equipment. At 3AM that equipment started screeching, like a fan with rusty bearings, had to listen to maintenance work on it for two hours. Then... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am deeply disappointed to read your review. We want all of our guests to have a memorable stay and I am sorry you did not. Please reach out to me at ICMarkHopkins@ihg.com so that I can gather more details about your stay. Thank you... More 

Keller, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This historic hotel sits on top of Nob Hill. Our room had amazing views of the bay and city. The room itself was clean and small with a small bathroom. We ordered dessert from room service....not worth it. We had 3 different desserts ($50 with service charge) and none of it was very good. Getting coffee in the morning was... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am sorry you did not enjoy the food. I will share your feedback with our Management Team. I do hope you will return and give us another try. If I can be of personal assistance please reach out to me at ICMarkHopkins@ihg.com Kind Regards,... More 

Colleyville, Texas, United States
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here several times, mainly because of the central location. The rooms are a bit small, they unfortunately still feel the need to rape you for Internet access, and their $32 breakfast buffet is pretty dismal. Beds are comfy though, so stay in the room, walk to one of the great coffee shops nearby for breakfast and then head to... More 

Was this review helpful? Yes 1
Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I am happy to read that you have stayed here several times. The internet access is complimentary for our IHG Rewards member which is a complimentary program that we would be happy to assist you with on your next stay. Thank you for sharing your... More 

Hotel Review Summarization

What travelers say

  • Cable car(37)
  • Nob hill(32)
  • Union square(21)
  • Very nice(16)
  • Room service(13)
  • Great view(3)
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Staying in Nob Hill

Neighborhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
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