This is the second time I've stayed at this hotel in San Francisco (SF). The location is excellent between Union Square (about 4 blocks) and Ghirardelli/Fish Market Square (we took a trolley there which you can catch across the street from the hotel or at Union Square so although not sure distance, it's close). This hotel sits on top of... more

The Mark Hopkins is one of the great hotel buildings of San Francisco, currently being milked by Intercontinental. The physical structure is in prime shape, with five star rooms and six star suites, but all the services are weak to poor. They closed the only restaurant a few years ago and converted it to a "club," to which you can... more

We booked one night at the Mark Hopkins pre-cruise. Nice location and nice view. That's about all you get. Parking was over $50 per night. I wish our travel agent had warned us. We would have gone Best Western or something. We asked the front desk some questions and they were friendly, but clueless. more

After being won over to the Intercontinental in Atlanta and London I was very disappointed by the Mark Hopkins. My wife ended up with bed bugs. Bad bed and an obnious staff. These people need to go to a hotel with great service to learn. Are they mad because they have had to lower their price. It's always sad to... more

My husband and I stayed for three nights when visiting my sister. I am a Priority Club member and they had a fantastic rate ($119). When we arrived we were upgraded to suite. It was a lovely suite and was clean and well appointed. The only wrinkle is that it was the room next to the elevator. It was noisy.... more

The Hopkins was offering a great rate and now we know why. The staff was rude and they overcharged us anyway. I politely disputed the charge at checkout and was told nobody could help me at the front desk - during checkout time. They gave me a number. I called the number. I was told they couldn't help me because... more

I loved this hotel, the room was great and most of the service was outstanding. (The main concierge always seemed put out when asked for advice.) i agree with other readers, the restaurants are very expensive but you can walk a few blocks to some very nice , inexpensive restaurants. We had a great room and it was always cleaned... more

Spent one night at the Intecontinental Mark Hopkins. We reached the hotel early for check in but the staff was very nice and let us check in though the only room that they had was on a smoking floor. However, rather than wait for a couple of hours we decided to take it. No complaints. The smell of smoke was... more

First and last time at this hotel. When we opened the door to the first room we were given, there was another couple inside. The second room we were given was still dirty; bed was made but food on the desk and used towels in the bathroom. We asked again for a new room and were given quite a bit... more