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InterContinental Mark Hopkins San Francisco

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1 Nob Hill, San Francisco, CA 94108
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InterContinental Mark Hopkins San Francisco
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InterContinental Mark Hopkins San Francisco
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1,755 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

i have stayed at Mark Hopkins for the first time and am going to stay here every time I am in town. Checking-in was a pleasure with Aman at the front desk. Concierge team was efficient and hospitable. Over last 6 days it has been like home with every request - major and minor being met with a smile. Caroline... More 

Was this review helpful? Yes 1
Conway, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Loved this hotel. Being a history buff I enjoyed the history aspect of the hotel. The top of Mark has a glorious view of the city. Be sure to get there before they open. Very limited standing room in the lobby of the Top of the Mark. The rooms in the InterContinental were nice, but needed some updates. I know... More 

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Alexandria, VA
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When people described San Francisco to me, I thought they were exaggerating about the steep hills. If you have never been there before, almost the whole city, except for the waterfront, is steep hills. And when I say steep, I mean 45 to 60°. When we were driving I felt like I was on a roller coaster. This hotel is... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I deeply disappointed to read that you would not stay with us again. The hills are very steep however there are cable car passes available in the city that offer unlimited cable car use which is ideal for those short trips. Should your travels bring... More 

Seattle, Washington
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed a weekend in late April. The hotel gets lots of traffic and it has no real lobby area that a guest can use. The location on Nob Hill is very nice with views all over. We were upgraded a room -- good news is that was spacious and comfortable but the bad news that it was a X19... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I deeply disappointed to read that you felt that your room was very noisy. We want all of our guests to have a restful nights sleep. The front desk was correct when they mentioned the hotel upgrades which we are very excited about. The upgrades... More 

New York City, New York
Top Contributor
125 reviews 125 reviews
34 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is a classic old hotel, but it is showing some wear and tear. My room was on the seventh floor and all of the doors and wood molding in the corridor had black marks and needed painting. My room was small for two people. No where for you to store luggage. Top of the Mark is very nice for... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. We are happy to announce that the hotel is undergoing upgrades at the end of this year and we hope that you will be back to see them! Thank you again for the review. Kind Regards, Abby D. More 

Provo, Utah
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

If you don't have an empty outlet on the nightstand for my phone then 1 star. Plug searching is very annoying. Great view, but you pay for it if you are walking. The hills are very steep. The brunch upstairs looks great, but quite pricy at $85. Room is decent otherwise.

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I deeply disappointed to read that we did not meet your expectations and that you only rated us one star for your stay. We want all of our guests to have a comfortable and memorable stay and I am sorry you did not. We do... More 

Singapore
Top Contributor
136 reviews 136 reviews
29 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the hotel for 4 nights when I was in town for business. The hotel was in Nob Hill which meant walking anywhere required walking down steep slopes and walking up the slopes up again on the return trip back to the hotel. The area is mainly residential, so it is quiet. The nearest cafe for breakfast (if... More 

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Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins.I am deeply disappointed you did not have a more enjoyable stay with us. We want all of our guests to have a memorable stay when they are visiting us and I am sorry your was not. The hotel is undergoing upgrades at the end of... More 

Boston, Massachusetts
Top Contributor
108 reviews 108 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location... but the hotel is OLD. In this hotel's sense, old is not a good adjective. The property is dark, dank and the carpets seem like they've not been steam-cleaned in a century. NOT a good place for someone with allergies!!!! Also, their breakfast is quite disappointing, as there is not an à la carte option for those of... More 

Was this review helpful? Yes
Abby D, Manager at InterContinental Mark Hopkins San Francisco, responded to this review

Thank you for sharing your experience from your recent stay at the InterContinental Mark Hopkins. I deeply disappointed to read that we did not meet your expectations. We are happy to announce that the hotel is undergoing upgrades at the end of this year and we hope that you will be back to see them! Thank you again for the... More 

Evans, Georgia
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wasn't expecting such a treasure! Our room was great and the staff was so helpful. We did not eat on the property, but we heard it was great also. I would stay there and recommend it to my friends and family. Small children would probably not like it.

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel for a first time visit to San Francisco. Located at one of the highest points in the city so it gives great panoramic views of the area but be prepared to walk up very steep hills when you are coming and going. The staff is extremely helpful, (especially the doormen who are top notch) and the drinks at... More 

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Hotel Review Summarization

What travelers say

  • Cable car(38)
  • Nob hill(33)
  • Union square(22)
  • Very nice(16)
  • Room service(14)
  • Great view(3)
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Staying in Nob Hill

Neighborhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
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