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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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Palace Hotel
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Palace Hotel
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1,969 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Been trying out the various hotels in downtown San Francisco as I find myself having to have meetings and staying late for business. This one is very close to everything and I love the public spaces, and how inviting and historical it seems. I finally got the opportunity to stay here when the price was right, and was not disappointed.... More 

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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Palace Hotel April 19 - 22, 2015, and we took full advantage of the concierge service. Debbie and Malia are their greatest assets! They were friendly, unbelievably helpful, and remembered our names every time we walked to their office. We could not have enjoyed this beautiful city fully without their help.

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NEW YORK NY
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent location, very nice interior public spaces. Staff is very helpful. Rooms, newly renovated, are beyond weird. Adequately furnished but absolutely NO drawers of any kind. So if you can't hang it, you have no choice but to keep things in your suitcase or spread out on other surfaces. No real storage space in the bathroom. Whoever redesigned these rooms... More 

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New York City, New York
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I was given a renovated room. Beautiful but no place to put your clothes. No drawers no dresser. No place to put your toiletries. No coffee maker. No sound proof windows for a room facing market street and I had asked for a quiet room. No free internet. Otherwise it was nice and modern. The gym is quite good.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, Thank you for providing this review of your recent stay, we have shared this important feedback with our team. We are glad to hear that you enjoyed our newly refreshed Fitness Center! We hope to have the opportunity to welcome you back again, and would love to assist with requesting a guest room with that... More 

Saint Paul, Minnesota
Top Contributor
109 reviews 109 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for the second time in a couple years. This time for a business conference on site. The hotel is in pristine shape, they truly care about the property. This hotel is easy to reach by BART Montgomery Street station. If you Uber or take a cab, from the airport, it may take you a while to go the last... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace, Thank you for taking the time to provide your review of your stay! We are glad that you returned, and are delighted that you enjoyed your visit. We hope to welcome you back again soon on your next visit to San Francisco. Cheers, The Palace Management More 

Boston
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed with family for a long weekend in San Francisco. Great location on or near most major trolley lines - and easy (but hilly) walks to major attractions. Lobby and garden court restaurant are not to be missed. Door services were OK (for a hotel of this class), checkin too was understaffed, but once we were in, excellent. The rooms... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good day, We are delighted to hear that your family enjoyed your visit to San Francisco! Thank you for staying with us at the Palace, we hope to welcome you back on your next visit to our exceptional City by the Bay! Warm regards, The Palace Management More 

Angels Camp, California
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We grabbed a great rate for a one night stay in the city. Upon checkin, we were immediately taken back by the grandeur of this amazing building. The restaurant atrium, to the elegantly polished tile, everything is first class. They have taken great care in modernizing the hotel, while preserving the classic charm and craftsmanship of this nearly 100 year... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear David, Thank you for the review of your stay, and thank you for your compliments. We are so glad that you enjoyed your visit, and we are delighted that you loved our comfortable Luxury Collection beds! Warm regards, The Palace Management More 

New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for a couple of nights on my way to Hawaii. I worked out of my company's SF office and the hotel is conveniently located so I was able to walk to my office. The hotel and the common areas are gorgeous. My room was comfortable, decent size with a comfortable bed but nothing over the... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, Thank you for providing your review of your recent stay. We are so glad that you enjoyed our convenient location. We hope to welcome you back again soon on your next visit to the West Coast. Cheers! The Palace Management More 

Houston, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here four days recently on a business trip. The location near Union Square made it easy to escape the hotel and conference in the evening and try local restaurants. The second-floor room (mine had a king bed) was clean and nicely decorated. Even though there were several signs indicating that construction/renovation was occurring, it was never noisy. The... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you Nissa for your review of your stay. We are delighted that you enjoyed your guest room and our location! We are very sorry to hear that you experienced a lack of service ambassadors throughout your stay. We hope to welcome you back again on your next visit to San Francisco. Warm regards, the Palace Management More 

Scarsdale, New York
Top Contributor
81 reviews 81 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay at the Palace. The common spaces are amazing. The central glassed in area with the restaurant makes you feel like you are in Europe. The complimentary coffee served in the morning doesn't hurt either. The Palace is a beautiful, grand hotel. It's in the midst of being renovated. We stayed in a renovated suite and were... More 

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are honored to be your new "go to" hotel in San Francisco! We are delighted that you and your family enjoyed a great stay with us. Please do not hesitate to reach out for WIFI assistance on your next visit, we want to ensure that your next stay is flawless! Warm regards, the Palace Management More 

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