We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Palace Hotel to your Saves list
Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
76%
Ranked #56 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
LasseWP Lyngby, Denmark
  • Overview
  • Reviews (1,716)
  • Photos (1,248)
  • Amenities
  • Q&A
  • Room tips (320)
  • Location
  • More
Write a Review

1,716 people have reviewed this hotel

Traveler rating
    704
    599
    254
    95
    64
See reviews for
290
467
133
563
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lyngby, Denmark
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed as a family in two rooms for one night. Everything in this hotel is just perfect. From the competent and forthcoming staff to the rooms and pool/spa area. Location on New Montgomery just off Market Street is perfect. We will stay here again, and look forward to it.

Was this review helpful? Yes
Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Palace for 6 nights in a room with my family (4 total, including 2 kids). It was nice, spacious enough for 4. However the walls allowed sound to travel way too easily (heard the couple romping in neighboring room one night so clearly it was almost like there was a curtain and not a wall between us,... More

Was this review helpful? Yes
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Palace for 3 nights and checked out on Sunday early afternoon. The doorman (George?) was very friendly and helped me with the luggage and getting a cab. I felt bad as I was in a rush and didn't have any small changes but he simply smiled and said it was his pleasure. What a kind gesture.... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank your for your review. We are so glad that we were able to assist you with retrieving and delivering your passport in a timely manner, for you to make your flight! We hope to welcome you back to the Palace again soon. More

Sacramento, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This iconic hotel feels like home away from home. It has a great location and a traditional elegant style, but it is the people that make this place an extraordinary experience. The greeting at the front desk where they recognize you as a repeat customer is special enough. Our stay was even more impressive as we were greeted by the... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review! We are delighted to hear that you received exceptional service and felt like the Palace is your home away from home. We hope to welcome you back again soon! More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Our family of four with 2 young girls (ages 2 & 4) stayed for one night at the Palace Hotel in a Junior Suite. I had wanted an easy, luxurious place to stay with the kids where everything would be taken care of. This wasn't the case. I had called ahead requesting an early check-in and when I called from... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. Please accept our apologies that your early check-in was not available as expected. We are glad to hear that your family found our beds comfortable, thank you for choosing the Palace Hotel. More

Memphis, Tennessee
Top Contributor
132 reviews 132 reviews
40 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Palace for two nights. Upon walking into the upgraded room I was rather disappointed. The view was the roof & the room was stark. But on the positive side....the room was extremely quiet which is a huge plus in the city. The beds were very comfortable & the bathrooms are upgraded & spacious. Room service breakfast... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are happy to hear that you had a great experience at the Palace Hotel, thank you for your review! More

Boston, MA
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights on business. Convenient location within walking distance of terrific restaurants, financial district, Embarcadero. Friendly greeting from doormen on arrival. Check in: no wait, quick & pleasant. Passed front desk numerous times during my stay- never saw a line. Wi-Fi: Front Desk clerk kindly offered complimentary. May be a benefit of joining Starwood’s frequent stayer program. Definitely ask.... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay at the Palace, we look forward to welcoming you back again soon! More

Vancouver, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I visited the Palace for two nights and stayed in a Deluxe Room on the 4th floor, facing the inner courtyard. While understated and rather plain, the room was excellent and the beds oh-so comfortable. Totally quiet. We ate the continental breakfast ($19, very good!) and used the pool, hot tub and sauna, all great. What I liked best? It... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review! We are so glad to hear that you had a wonderful stay and enjoyed the comfortable beds and delicious breakfast! We hope to welcome you back again soon. More

San Francisco, California
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel is indeed a San Francisco icon, but it is extremely overrated. The rooms are decent, but extremely high priced to the point of being outright extortion to the traveler. You would think it would be packed with amenities, but it's not really. The morning buffet is only average. You could get so much better at a number of... More

Was this review helpful? Yes
Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your recent review of our hotel. We do appreciate to see all points of view and learn from feedback. We appreciate your staying with us during your recent visit to San Francisco. More

Mestre, Italy
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Situated in the Downtown area, is very closed to subway, only 10 minutes walking to peers. Comfortable and large rooms, good services as gym and swimming pool. Friendly hotel staff. Well worth a visit!

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, thank you for your review! We are delighted that you enjoyed your stay, and look forward to welcoming you back again soon. More

Owners: What's your side of the story?
If you own or manage Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Orbitz, Priceline, Hotels.com, Tingo, Travelocity, Otel, BookIt.com, BookingOdigeoWL, Despegar.com, Agoda and Venere so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco

1,248 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (659)
Viewed
Dining (84)
Viewed
Hotel & grounds (109)
Viewed
Room/suite (155)
Viewed
Bathroom (52)
Viewed
View from room (27)
Viewed
Pool/beach area (16)
Viewed
Other (216)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (585)
Viewed
Amenities (71)
Viewed
Grand Deluxe Room (12)
Viewed
Pool (34)
Viewed
Presidential Suite (20)
Viewed
Restaurants and Bars (87)
Viewed
Superior Room (King Bed) (114)
Viewed
Superior Room (Two Double Beds) (103)
Viewed
Superior Suite (13)
Viewed
The Hotel (131)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Spa Hotel in San Francisco #24 Luxury Hotel in San Francisco #34 Business Hotel in San Francisco #40 Romantic Hotel in San Francisco #51 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
Number of rooms
552

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer