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All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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Ranked #52 of 236 hotels in San Francisco
Certificate of Excellence 2013
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1,612 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix
Top Contributor
77 reviews 77 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

Every now and then you find a place which just strikes you as better than most, well here it is. I dropped the car at the front valet and was met by James and a big smile. Enter the foyer and ahead of you is a massive atrium which has a restaurant, but the atrium is spectacular and added to... More

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Chicago, Illinois
1 review
2 of 5 stars Reviewed 2 days ago NEW

This hotel could be so much more than it is. The lobby is exquisite but the rooms are disgusting. The carpet was filthy and there was mold in the shower and hair on the bathroom walls. I checked in late and was so tired I didn't bother to contact the front desk to complain since I was just saying one... More

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florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a 5 night stay at the Palace Hotel in San Francisco and highly recommend it. The service was exceptional with plenty of staff all anxious to assist us. Breakfast for Starwood Platinum members was fantastic. Common areas were beautiful with regal decor. We would definitely return.

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your wonderful comments regarding your recent visit to the Palace Hotel. I am so glad you enjoyed your stay with us and we thank you for choosing the Palace! More

Los Gatos, California
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I really wanted to like this hotel. This hotel has history, a lot of history. As with anything that has "history" it is old and sadly not well maintained. The last time the hotel had an overhaul was 1993, so needless to say it needs to be updated & revamped. It is also part of the Starwood Luxury Collection, but... More

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Stephanie L, Manager at Palace Hotel, responded to this review

My sincere apologies to you and I thank you for your feedback regarding your experience at arrival as well as your long wait in valet. I have spoken with and reviewed your comments with the Departments involved so that improvements and training can be used for immediate correction. Thank you once again. More

San Diego, California
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time staying at this very nice historic hotel. The rooms were fairly spacious and still relatively well maintained considered it's age. We did have problems closing the windows completely and we did call maintenance who could not fix this issue during our stay so that we did hear traffic noise at night even though we were... More

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you so very much for your review regarding your recent visit to the Palace Hotel. I will be sure to pass along your compliments and your feedback as well to the proper departments. We hope to welcome you back soon! More

Chicago
Top Contributor
86 reviews 86 reviews
86 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel multiple times over the past 15 years.... while I love the hotel and its history.... the hotel really needs a fresh makeover. The staff is friendly, helpful, and treated me well. The problem with the hotel is the nasty carpet. It extends beyond the hallways and into the rooms. There are other small issues... More

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Stephanie L, Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, Thank you for staying with us during your recent visit to San Francisco. I will be sure to pass along your comments to our General Manager. We appreciate your feedback. More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

A good business hotel with convenient location for market street and decent facilities. The room was spacious and the bed comfortable. Bathroom clean and sufficient. It generally a good hotel of a certain era which works well if you're in town for a limited period. I didn't stretch the services too much.

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your recent review of the Palace Hotel. We appreciate your choice of our hotel during your visit to San Francisco. We hope to welcome you back again soon. More

San Francisco, California
Contributor
16 reviews 16 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The Palace is a very nice hotel. Like the Waldorf Astoria in New York, it features all the nice touches you'd expect from an old school, high-end luxury hotel. High thread count sheets, nice amenities in the bathroom, etc. My only complaint is that the room feels just a bit dated. The windows are old and a bit rusty, the... More

Was this review helpful? Yes 1
Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your recent review of the Palace Hotel. I am very happy you enjoyed your visit with us and I will be sure to pass along your comments to our renovation team members. They will appreciate the feedback. Thank you again for choosing the Palace Hotel More

California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 1 week ago

I like old hotels with character. I also like new hotels with contemporary style. This is an old hotel without character or style. I am sorry that I booked here. The room is decorated in a manner than I can only describe as Stark Eastern European. Nothing particularly matches. The furniture is totally generic. There is no closet and no... More

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Stephanie L, Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, Thank you for your recent review of the Palace Hotel. I apologize you did not like your accommodations and I will be sure to pass along your comments on the decor'. The hotel does feature a variety of room types and locations. I hope that you may call on me in the future if ever... More

Frankfurt, Germany
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Staid here recently for three nights - overall nice experience. Pros: 1) Very nice old style public areas: The Garden Court (where breakfast is served) is impressive and has a very beautiful stained glass ceiling 2) Great breakfast: High quality fresh fruit, nice selection of pastries. 3) SPG recognition: As SPG platinum member, I received an upgrade to a nice... More

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your recent review of the Palace Hotel. We appreciate your feedback and we hope to welcome you back soon. More

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Additional Information about Palace Hotel

Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#36 Business Hotel in San Francisco
#43 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Official Description (provided by the hotel):
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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