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All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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Ranked #55 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
  • Reviews (1,680)
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1,680 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
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English first
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for an extended weekend at the Palace Hotel. Had a corner suite which was very spacious. The room was at the end of a long hall so was very quiet. The beds are great. Service at the hotel was excellent at all times. The charm of an older hotel with amenities of a newer place. Two complaints, paying for... More

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Virginia Beach, Virginia
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This is the quintessential downtown business hotel. And a great representation of old world charm. Unfortunately we found the hotel rooms to be in dire need of a facelift also. Carpets are thread bare in places. Furniture is fairly cheap pressboard that has been knocked around a lot. Chips and obvious wear everywhere. We found soap scum so built up... More

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Raleigh, North Carolina
Top Contributor
54 reviews 54 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed yesterday NEW

You can tell that this is a slightly upscale hotel but since it is on the older side (Some people might prefer this), it showed it's age. Yes the entry and lobby level are on the grand side but carpets were looking dirty everywhere. Room was fine. It was clean and efficient. It had everything you need and expect from... More

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Toronto, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

Usually i don't write reviews, but for future travellers I am obligated to do so. Rooms are outdated, you have to pay for wi-fi and. As much as hotel look impressive at the beginning, everything after is not what Palace hotel should represent. Hotel will need big, important makeover in the future, starting with rooms first. Carpet, light fixtures, furniture... More

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Babylon, New York
Top Contributor
55 reviews 55 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Was told we'd have a king bed, got there and found out we would have two full. Room had an adjoining room with a family of kids (and pets?). We asked to move and that was done for us with no issues. Room had large ceilings and a great window but was small and very warm. Price was a little... More

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Westbury, New York
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Palace from July 14-18th. The hotel staff was very welcoming upon our arrival. Both check-in ad check-out were great. The concierge helped us to get sold-out tickets to Alcatraz which was greatly appreciated. The hotel itself is really beautiful. It is what I would call "Classic Elegance." As soon as you enter you... More

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Fairfax, VA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location. We spent an extended weekend here for leisure, and it was close to most of the tourist attractions in the area. For all other places, it is only a block or two away from the BART/MUNI stations. Short walk from here to Embarcadero and Chinatown. It is also close to a lot of... More

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Phoenix, Arizona
Top Contributor
109 reviews 109 reviews
77 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel has a great location, I will give it that. The lobby is gorgeous, and overall the staff was very pleasant. The rooms were just average. There was absolutely nothing special about them. They were on the small side (expected in a historic place) with just normal furniture that wasn't new ,nor was it heavily used. I would stay... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad that you enjoyed our friendly staff and found the hotel to be very clean! We will pass your feedback about our guestrooms on to our renovations team, as they will find it very helpful. Thank you for choosing the Palace Hotel! More

Fishkill, New York
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Palace Hotel in San Francisco July 18-21 2014. It's a beautiful elegant place. Crystal chandeliers everywhere. Beautifully maintained. In walking distance to many attractions and restaurants. The staff is amazing and very helpful.Rooms have high ceilings and spacious. They have a beautiful atrium where you can have Breakfast, lunch and high tea. Service and food excellent.I... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are delighted that you enjoyed your stay, thank you for your review! We look forward to welcoming you back to the Palace again soon. More

Scottsdale, AZ
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just completed a 3-night stay on Starpoints. Checkin was a breeze - I was a few hours early but was still allowed to check in and I was upgraded to a larger room on the 8th floor. Took the free internet as my Starwood Gold gift. Was asked if I preferred a daily newspaper and I requested the SF Chronicle.... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad that you were able to enjoy the rich heritage of our hotel! We hope to welcome you back again soon. More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

1,248 photos of this hotel

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Bathroom (52)
View from room (27)
Pool/beach area (16)
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Amenities (71)
Grand Deluxe Room (12)
Pool (34)
Presidential Suite (20)
Restaurants and Bars (87)
Superior Room (King Bed) (114)
Superior Room (Two Double Beds) (103)
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Pool/beach area (1)
Hotel & grounds (2)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Spa Hotel in San Francisco #25 Luxury Hotel in San Francisco #36 Business Hotel in San Francisco #40 Romantic Hotel in San Francisco #47 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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