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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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Palace Hotel
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1,940 reviews from our community

Traveler rating
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    683
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
52 reviews 52 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The Palace is a nice grand hotel with ornate open spaces. My room was just fine, with nice furnishings. I was there for a conference and the meeting rooms were very nice, with an efficient staff who set up the spaces very well between sessions. The prior night I stayed at a sister hotel, which was way overpriced for small... More 

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Bedford, England
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 3 nights at the end of our cruise on Queen Elizabeth and we had a lovely time. We didn't actually eat in the hotel but we had coffee in the garden lounge and we visited the Ghirardelli's ice cream parlour on several occasions :-) Our room was lovely and we had a superb stay. Jenny on... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are delighted that you enjoyed your stay with us at the Palace Hotel. We look forward to welcoming you back on your next visit to San Francisco! Cheers, the Palace Management More 

Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Marvelous remodel of a once worn beauty. Rooms are well appointed. Reception and breakfast area would make any grand dame of past century feel right at home. Easy walk to Embarcadero and north beach without hills. Close to Moscone for meetings.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings Kathie, thank you for your comments. We are delighted that you enjoyed your stay and our location. We hope to welcome you back again soon! Warm regards, the Palace Management More 

Boston, MA
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

loved the hotel and its decor. Great for families. Spacious rooms. The location is good too for moving around in SF. I would definitely come back here some day again. The breakfast buffet is phenomenal. Not much of rooms with views are available, but that's just a minor thing. Love the city and loved this hotel.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for staying with us at the Palace, we are so happy to hear that you enjoyed your stay! We hope to welcome you back again soon on your next visit to San Francisco. Warm regards, the Palace Management More 

San Francisco, California
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The Palace Hotel is one of the most romantic hotels in San Francisco. This hotel is timeless and elegant when you first check-in. I have stayed here about 10 or 15 times and I always feel like I have escaped to 1930's San Francisco with the fortunate realization of having modern technology. Walking in the hallways alone lets you know... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace, we are delighted to hear that you enjoyed your stay! Thank you for frequently choosing to stay with us, we look forward to welcoming you back again soon. Warm regards, the Palace Management. More 

Melbourne, Australia
Top Contributor
88 reviews 88 reviews
61 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago

Grand hotels from eras past can go one of two ways. Some hotels barely survive, clinging onto faded glories like a threadbare carpet to floorboards and riding on the coattails a long-undeserved reputation that could truly be described as historic. Some hotels, on the other hand, thrive – restored in the right places, modernised in the right places, and their... More 

Was this review helpful? Yes 2
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to provide your review, we are delighted to hear that you were pleased with your stay! We hope to welcome you back to the Palace again soon. Warm regards, the Palace Management More 

New York City, New York
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 days while in town for a friend's wedding. Check-in was seamless, staff very friendly and helpful, rooms spacious and clean, and atrium was Beautiful. Wonderful restoration of the original architecture and features all around, but the atrium is simply spectacular.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for choosing to stay at the Palace Hotel for the celebration of your friends wedding! We are delighted that you enjoyed your stay. We hope to welcome you back again soon on your next visit to San Francisco. Warm regards, the Palace Management More 

Carrollton, tx
Top Contributor
100 reviews 100 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check-in was exceptionally smooth. It was late when we arrived from Dallas (10:30 or 11:00PM) but we went straight to our room, then wandered downstairs to the Pied Piper. They were still serving food. The next day the concierge answered all of our cheesey tourist questions, and told us exactly where we could buy a train/bus pass that would come... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for staying with us at the Palace, we are delighted that you enjoyed your stay! We hope to welcome you back again soon on your next visit to San Francisco, thank you for staying with us. Warm regards, the Palace Management More 

Colorado
Top Contributor
71 reviews 71 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have probably walked by the Palace Hotel on New Montgomery Street I. San Francisco a thousand times and never gone inside until now. What a surprise to find this grand old hotel restored to its original state! It is beautiful, with focus on the atrium, a peaceful oasis in the business district of San Francisco. Rooms are nicely restored,... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings and we are delighted to hear that you finally found your way into the Palace! We are so happy that you enjoyed your stay, we hope to welcome you back again soon. Warm regards, the Palace Management More 

Manhattan, New York, United States
Contributor
14 reviews 14 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had to make a quick one night stay in SF. We were satisfied with our stay. Wow what a beautiful lobby ! Service was very good, we were surprised with the birthday amenity in the room. Nice touch ! Our room was comfortable but needs to be updated. Front desk, guest services and bell men were great. Will be... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for celebrating your birthday with us at the Palace. We are delighted to hear that you will be returning, we look forward to welcoming you back again soon! We think you will be very pleased with our new renovated rooms. Warm regards, the Palace Management More 

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