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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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2,136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (428)
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San Francisco, California
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed overnight here on our anniversary and loved the hotel. We got a room on the 8th floor overlooking Market St. The room wasn't huge but it was comfortable - the bed was one of the most comfortable that I've ever had in a hotel and the bathroom was lovely. No bath tub but that was ok. It was... More 

Was this review helpful? Yes
San Luis Obispo, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The short: Firstly, I'm posting this Five Star review nearly two months from my Saturday, 7/11/15 stay. In other words, after nearly 2 months, I still recall an experience worthy of writing a review. I hope that says something. While I am humble and generally not extravagant, I'm not a stranger to a nice hotel. I booked this trip not... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 3 days ago NEW

It's hard to give a 3 because you expect a great experience from a five star luxury hotel. The experience would be average for a run of the mill hotel that cost under $100/night. For a hotel of this caliber, I can't give more than a 2. From check-in, attention to detail, restaurant service, attitude, quality of food...all below average.... More 

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Lisa, We are very sorry that you were disappointed with your recent visit to the Palace. Thank you for taking the time to provide your valuable feedback of your stay. If you wish to discuss any aspects of your stay further, please do not hesitate to contact our management at palaceinfo@luxurycollection.com. We apologize for your underwhelming experience,... More 

Milwaukee, Wisconsin
Level Contributor
207 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I booked two rooms for ourselves and some friends at the Palace Hotel for two nights. We arrived about 1:00 p.m. on a Wednesday afternoon. This was our first stay at the Palace Hotel. Paul, one of the door men, greeted us upon arrival and helped us with our luggage. Paul was very friendly and informative and... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide this detailed review of your recent stay at the Palace. We are so pleased to hear that there were many aspects of your stay that you enjoyed such as The Garden Court breakfast buffet, Pied Piped bar, newly renovated swimming pool, fitness center and comfortable beds. We are sorry... More 

Palo Alto, California
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was the first time at the Palace hotel. Chose this based on tripadvisor reviews. It was disappointing. Landed at the hotel at 4pm and yet they did not have the rooms ready, finally got into the room around 6pm, their check in time says 3pm. The story was the same for many guests who were waiting after long international... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your review of your recent stay at the Palace. We are very sorry that your room was not available for check in upon arrival, and apologize for the inconvenience and frustration that this may have caused. We are sorry that you were not offered another suite due to the air conditioning sound. If... More 

New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The lobby is a cheap imitation of an Italian style. It seems to have had past glory but has vanished with time and the present management apparently is not supervising, monitoring, nor managing the hotel properly. We encountered some issues and have reached out to a few managers during our stay but the hotel management are in their egocentric high... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Yaza, Thank you for taking the time to provide this detailed review of your recent stay at the Palace. We are sincerely sorry that your family had a disappointing experience. Your important feedback is taken very seriously and has been shared with our team. Your many points are well noted and will be discussed thoroughly with our... More 

Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First time at the Palace and was expecting something special but found the overall experience to be underwhelming. From the slow moving line at check in ( had to come back hours later to check in as front desk was half staffed ) , nothing stood out. I had an issue and was promised follow through by the front office... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Mike, We are very sorry to hear that your first experience at the Palace was underwhelming. Thank you for taking the time to share this feedback, your important comments are taken very seriously. We apologize on behalf of the Front Office Manager that you did not hear back from, this is unacceptable, and we are sorry for... More 

White Plains, New York, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We moved from the Sheraton in Fisherman's Wharf to the Palace Hotel and boy what a difference. The rooms were beautifully appointed and quiet (as quiet as a room can be in the middle of the city). The concierge was extremely helpful and the breakfast was delicious. The only "issue" we had was in the dining room. The service was... More 

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Esther, Thank you for your recent stay with us at the Palace, we are so pleased that we were able to welcome you to the Palace! We are so pleased that you enjoy our guest rooms, delicious breakfast and helpful concierge! We are delighted to hear that you received excellent service and hope to welcome you back... More 

Bourne, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

What a bizarre experience at this hotel. . . . Beautifully renovated and situated in a great position for downtown SF in the shopping district BUT despite all the grandeur, they want to charge $64 per day for parking and $8 per day for internet despite being an SPG member. The main issue and what is a very serious problem... More 

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing this important feedback of your recent stay at the Palace. We are very sorry to hear that you experienced people in the lobby, elevator and pool area that you do not believe were guests. We have shared your important feedback with our management and security team and it has been addressed immediately. The... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Decor in lobby area is spectacular and the rooms are pleasant. Wifi is only in lobby area but you can get your bum warmed when using the toilet. Can't see the logic in spreading so much money upgrading bathrooms and not having free wifi in the bedroom. It would be nice to have tea and coffee facilities in the room.... More 

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback of your recent stay at the Palace. We are delighted that you enjoy our lobby and guest room décor. We are sorry to hear that you were disappointed in the wifi cost. We do offer complimentary wifi for all SPG members that book their stay directly through an SPG channel. We... More 

Hotel Review Summarization

What travelers say

  • Union square(24)
  • High ceilings(12)
  • Room service(11)
  • Very nice(8)
  • Great location(8)
  • Bart station(6)
  • Pied Piper bar(5)
  • Financial district(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,444 photos of this hotel

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Amenities (71)
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Grand Deluxe Room (12)
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Presidential Suite (20)
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Superior Room (King Bed) (114)
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Superior Room (Two Double Beds) (103)
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Superior Suite (13)
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The Hotel (131)

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Hotel & grounds (8)
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Bathroom (2)
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Other (1)
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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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