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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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Palace Hotel
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2,084 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
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  • Danish first
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  • German first
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English first
  • All months
    (2084)
  • Mar-May only
    (464)
  • Jun-Aug only
    (645)
  • Sep-Nov only
    (537)
  • Dec-Feb only
    (438)
All months
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here in July. Was given an interior room so it was quiet. Overlooked small courtyard. Not much to see but better than an outside room having to deal with the street. Bed was really comfortable. Bathroom was nice. Maybe rooms have been renovated lately? Location is close to both office district and tourist areas. Only issue is the price.... More 

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Seattle
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I've stayed at this beautiful old SF classic hotel in the past. Small rooms and issues continue to plague this hotel. This time I used my AMEX and SPG Gold to get a better room. That part all worked like a charm. At check in they asked which paper, then never once delivered one even after bringing it to their... More 

Was this review helpful? Yes 1
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest Ken, Thank you for taking the time to provide this important feedback of your recent stay at the Palace. We are very happy that you enjoyed the renovated guest room, but are sorry to hear of the disappointing service issues that you experienced. Your feedback has been shared with our Director of Food and Beverage, as well... More 

San Diego, California
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and stayed just one night at the Palace and were very happy. Our room had an interior view, which made it very quiet. It also has just been renovated (they said a few weeks ago), and it was lovely. Our room on the 8th floor had lots of natural light and was very spacious. The bed was just... More 

Was this review helpful? Yes 1
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest Shannon, Thank you for providing this review of your recent stay at the Palace. We are delighted to hear that you and your husband enjoyed our location, your guest room and comfortable bed! We apologize for the temporary closure of the Garden Court, it reopens for service August 3 and we hope to welcome you back to... More 

Dallas, Texas
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location: it's pretty central to all things to walk to. The property: beautifully maintained, old charm, nice concierge, but hotel Lubby could use updating, gorgeous chandeliers... and from I heard, it's still being updated. Our room seemed big because of its high ceiling. The bed was uber comfy. Good size bathroom, but the sink, not two-people-friendly! Our room faced the... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for your review of your recent stay with us at the Palace. We are so pleased that you enjoyed your stay! You are correct, our lobby is undergoing the final phase of its renovation, and our hotel will be fully complete next Monday, August 3. We hope to welcome you both back on your next... More 

2 of 5 stars Reviewed 3 days ago NEW

Good location but the lobby court which is what this hotel is famous for was closed and we were never told that when made our reservation. Hence no place to socialize with friends except for a dark inside bar area which is not inviting and very plain. The rooms are spacious, bed comfortable and the only hotel I have ever... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest Michael, Thank you for taking the time to share your review of your recent stay with us at the Palace. We are very sorry that you had a disappointing experience. We apologize that the Garden Court was temporarily closed for renovation during your stay, and are very sorry that you were not informed of this when making... More 

San Diego, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Late check in, took two hours to get my bags from the bell desk, had to call 10 times to the front desk with no answer, only to go down and find a manager to get my bags delivered! With the manager in the room I called back down to the bell desk to prove the debacle and the phone... More 

Was this review helpful? Yes
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide this feedback of your recent stay with us at the Palace. We are very sorry to hear of your disappointing experience and the frustrations with the delivery delay with your bags. We apologize for the inconvenience of the temporary closure of the Garden Court for renovation, we had to... More 

Daphne, Alabama
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Palace is a beautiful hotel with an art nouveau lobby. We stayed in a very large room with a pair of double beds. Our room was quiet and the beds were extremely comfortable. The room was decorated with modern furnishings, but the architectural features of the room appeared to be original to the hotel (beautiful). This was a family... More 

Was this review helpful? Yes
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review of your recent stay with us at the Palace. We are so pleased to hear that your family enjoyed our convenient location, swimming pool and helpful team of ambassadors! We hope to welcome you back to the Palace on your next family vacation, or any time that... More 

Folsom
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel! Great location, close to the Westfield shopping center, Union Square and not far from the Ferry building. It is such a beautiful historic hotel and the recent renovations bring it up to a well deserved 4 1/2 star status. Even though we booked through Hotwire, we were welcomed and treated warmly. Our room was of average... More 

Was this review helpful? Yes 1
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing this review of your recent stay at the Palace. We are honored to be your favorite San Francisco hotel! We are so pleased to hear that you felt welcomed and treated warmly. Thank you for sharing your important feedback, and for your high recommendation. We are honored to be your hotel of choice... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel has been renovated recently and it still retains the old charm and majesty i remember from my past two stays. The only drawback from this trip is that the lobby garden court is closed for the next two weeks for renovation work so if you'll be staying sometime soon, do come back when the garden court is finished... More 

Was this review helpful? Yes 1
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest Nicholas, Thank your for sharing your review of your recent stay with us at the Palace! We are so pleased to hear that you enjoyed your stay and our renovations. We apologize that your stay fell during the two weeks that the Garden Court is closed for renovation. We hope to welcome you back to enjoy the... More 

Birmingham, UK
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel the first part of trip to the West Coast. Having come straight from the UK on a long flight, we caught the BART and it was a wonderful sight to see the Palace right by the entrance. That moment of stress finding your hotel after using a metro can be traumatic, but there it was,... More 

Was this review helpful? Yes
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest Tony, Thank you for sharing your detailed review of your recent stay with us at the Palace. We are so pleased to hear that you enjoyed your stay! We hope to welcome you back to the Palace on your next visit to the states, and we do offer complimentary WIFI for all SPG guests booking directly through... More 

Hotel Review Summarization

What travelers say

  • Union square(24)
  • High ceilings(12)
  • Room service(11)
  • Very nice(8)
  • Great location(8)
  • Bart station(6)
  • Pied Piper bar(5)
  • Financial district(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,394 photos of this hotel

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Amenities (71)
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Grand Deluxe Room (12)
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Pool (34)
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Presidential Suite (20)
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Superior Room (King Bed) (114)
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Superior Room (Two Double Beds) (103)
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Superior Suite (13)
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The Hotel (131)

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Hotel & grounds (8)
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Bathroom (2)
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Other (1)
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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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