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All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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76%
Ranked #56 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Clyde_Betts Phoenix, Arizona
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1,718 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Top Contributor
109 reviews 109 reviews
77 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel has a great location, I will give it that. The lobby is gorgeous, and overall the staff was very pleasant. The rooms were just average. There was absolutely nothing special about them. They were on the small side (expected in a historic place) with just normal furniture that wasn't new ,nor was it heavily used. I would stay... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad that you enjoyed our friendly staff and found the hotel to be very clean! We will pass your feedback about our guestrooms on to our renovations team, as they will find it very helpful. Thank you for choosing the Palace Hotel! More

Fishkill, New York
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Palace Hotel in San Francisco July 18-21 2014. It's a beautiful elegant place. Crystal chandeliers everywhere. Beautifully maintained. In walking distance to many attractions and restaurants. The staff is amazing and very helpful.Rooms have high ceilings and spacious. They have a beautiful atrium where you can have Breakfast, lunch and high tea. Service and food excellent.I... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are delighted that you enjoyed your stay, thank you for your review! We look forward to welcoming you back to the Palace again soon. More

Scottsdale, AZ
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just completed a 3-night stay on Starpoints. Checkin was a breeze - I was a few hours early but was still allowed to check in and I was upgraded to a larger room on the 8th floor. Took the free internet as my Starwood Gold gift. Was asked if I preferred a daily newspaper and I requested the SF Chronicle.... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad that you were able to enjoy the rich heritage of our hotel! We hope to welcome you back again soon. More

Lyngby, Denmark
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed as a family in two rooms for one night. Everything in this hotel is just perfect. From the competent and forthcoming staff to the rooms and pool/spa area. Location on New Montgomery just off Market Street is perfect. We will stay here again, and look forward to it.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review! We are so glad that you had a perfect stay, we look forward to welcoming you back again soon! More

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Palace for 6 nights in a room with my family (4 total, including 2 kids). It was nice, spacious enough for 4. However the walls allowed sound to travel way too easily (heard the couple romping in neighboring room one night so clearly it was almost like there was a curtain and not a wall between us,... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad to hear that you received wonderful service from our staff. We apologize that our historic walls allowed you to hear the neighboring guests. We will pass your feedback on the green program along to our housekeeping team, they will find it very helpful. Thank you for choosing the Palace! More

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Palace for 3 nights and checked out on Sunday early afternoon. The doorman (George?) was very friendly and helped me with the luggage and getting a cab. I felt bad as I was in a rush and didn't have any small changes but he simply smiled and said it was his pleasure. What a kind gesture.... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank your for your review. We are so glad that we were able to assist you with retrieving and delivering your passport in a timely manner, for you to make your flight! We hope to welcome you back to the Palace again soon. More

Sacramento, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This iconic hotel feels like home away from home. It has a great location and a traditional elegant style, but it is the people that make this place an extraordinary experience. The greeting at the front desk where they recognize you as a repeat customer is special enough. Our stay was even more impressive as we were greeted by the... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review! We are delighted to hear that you received exceptional service and felt like the Palace is your home away from home. We hope to welcome you back again soon! More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Our family of four with 2 young girls (ages 2 & 4) stayed for one night at the Palace Hotel in a Junior Suite. I had wanted an easy, luxurious place to stay with the kids where everything would be taken care of. This wasn't the case. I had called ahead requesting an early check-in and when I called from... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. Please accept our apologies that your early check-in was not available as expected. We are glad to hear that your family found our beds comfortable, thank you for choosing the Palace Hotel. More

Memphis, Tennessee
Top Contributor
132 reviews 132 reviews
40 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Palace for two nights. Upon walking into the upgraded room I was rather disappointed. The view was the roof & the room was stark. But on the positive side....the room was extremely quiet which is a huge plus in the city. The beds were very comfortable & the bathrooms are upgraded & spacious. Room service breakfast... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are happy to hear that you had a great experience at the Palace Hotel, thank you for your review! More

Boston, MA
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed 2 nights on business. Convenient location within walking distance of terrific restaurants, financial district, Embarcadero. Friendly greeting from doormen on arrival. Check in: no wait, quick & pleasant. Passed front desk numerous times during my stay- never saw a line. Wi-Fi: Front Desk clerk kindly offered complimentary. May be a benefit of joining Starwood’s frequent stayer program. Definitely ask.... More

Was this review helpful? Yes 2
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay at the Palace, we look forward to welcoming you back again soon! More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Reservation Options:
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Spa Hotel in San Francisco #24 Luxury Hotel in San Francisco #35 Business Hotel in San Francisco #40 Romantic Hotel in San Francisco #50 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
Number of rooms
552

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