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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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Certificate of Excellence 2014
Palace Hotel
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Palace Hotel
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1,924 reviews from our community

Traveler rating
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    289
    99
    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

Old world splendour and you'll never eat breakfast in more grand environment. The building is architecturally alluring although it's lost among the high rises. Right in the heart of the shopping area and within walking distance of the Waterfront.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good afternoon, thank you for your review. We are delighted to hear that you had a memorable stay with us! We hope to welcome you back to the Palace on your next visit to San Francisco. Cheers, the Palace Management More 

San Jose, California
Top Contributor
50 reviews 50 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check in took around 45 minutes because they only had two people working the desk. The people who were working the desk realized that this was absurd and were extremely apologetic and worked as diligently as they could to make things move quicker. The hotel itself is one of those classic luxury places where you just feel like royalty. The... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace, and thank you for taking the time to provide your review of your stay! We are delighted to hear that you felt like a King and that you enjoyed our comfortable bed! We hope to welcome you back again soon, thank you for choosing the Palace Hotel. Warm regards, the Palace Management More 

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was my second time staying at the Palace. The first time last year I was there on business. I stayed for the same conference again. This time the hotel was undergoing renovations, but you never would know it. The only disappointing thing was that the gym and pool were closed for renovations. When I told them how disappointed I... More 

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good afternoon, thank you for your detailed review. We are so delighted to hear that you had such an enjoyable experience! We apologize that the pool and fitness center were under renovation during your stay, we can imagine your disappointment. We will pass your suggestions along to our culinary team, thank you for your feedback! We hope to welcome you... More 

Chicago, Illinois
Top Contributor
127 reviews 127 reviews
105 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stay at the Palace several times a year but was pleasantly surprised when I checked in. The lobby and entranced looked the same but as soon as I got off the elevator onto my floor I immediately noticed everything was new. The paint is a cool grey and the carpeting is modern and classy and all of the hallway... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good afternoon and thank you very much for your detailed review and beautiful photos of our renovation. We are delighted to hear that you were pleasantly surprised by our new product! Much time and preparation were put into the creation of our new custom built furniture, and unfortunately some of our furniture has been delayed in arrival, hence the lack... More 

Murrieta, California
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

The charm of the classic San Fran hotels you see in movies and TV is found here. The place is nice and big and staff is very visible to prevent problems from homeless people that seem to find their way into hotels in big cities. The remolded rooms look nice but make some of the charm of a classic hotel... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good morning Frank and thank you for your review. We are delighted to hear that you enjoyed your stay. We are glad that you enjoyed our new showers, the new rooms, our wonderful historic high ceilings and the presence of our staff. Thank you for staying with us at the Palace Hotel, we hope to welcome you back again soon.... More 

California
Contributor
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I thought this was a great hotel. The rooms are spacious and clean. I stayed here 1 night during Thanksgiving 2014 weekend. It wasn't that crowded, as check-in and check-out was very easy. If I need another hotel to stay in the Financial District I would stay here again and recommend this hotel for visitors.

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to share your thoughts on your stay with us over Thanksgiving weekend. We are delighted to hear that you enjoyed your time at the Palace! We hope to welcome you back again soon, warm regards. More 

Santa Monica, California
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

With its gorgeous public spaces and location so convenient to the Financial District, The Palace is my go-to hotel in San Francisco. I probably stay there half a dozen times a year, in spite of the challenges that come with its desperate-to-be-renovated rooms and weird eccentricities. So it was with great anticipation last week that I opened the door to... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

First and foremost, thank you for being a loyal Palace guest, we are honored to have you stay with us throughout the year. We are very sorry to hear that you have not received a welcome back greeting upon check in, this is a very important issue that we will discuss with out Front Office Team. It is bittersweet to... More 

Arlington Heights, Illinois, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

was at the Palace Hotel for a conference. typical downtown SF hotel. huge restaurant with a 2 story glass ceiling with great architecture. room was good but nothing special. wifi ran well. service was very good. everything is expensive in the hotel if you need any type of service.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for staying with us during your visit to San Francisco. We are glad to hear that wifi ran well and that you experienced good service! We hope to welcome you back to the Palace on your next visit to our city. Warm regards More 

Detroit, Michigan
Top Contributor
147 reviews 147 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Palace Hotel is a place of beauty and luxury, in a historic setting and enviable location. Unfortunately, as of my visit (February 2015), a renovation was still underway, and much work remained. For the price that was charged (the highest price I have paid in the last year in any hotel, anywhere) this does not represent a good value... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your detailed review, we are so glad that you experienced great service in all areas, and savored your evening in the Garden Court. We are happy to hear that you enjoyed the temporary workout facility. We apologize that you felt disappointed with the value that you paid and the wi-fi service. We hope to have the opportunity... More 

Sacramento, California
Senior Contributor
26 reviews 26 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

One recent Sunday, after Glide church my family and I decided to stop in here for a breakfast. There was NO ONE in the huge dinning room! They have a STRICT policy, if you don't have a reservation, they will not serve you. Some day, when they have to let staff go...they will re-THINK this policy. I guess we could... More 

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Good afternoon, thank you for taking the time to write your review. We are very sorry to hear that you were given incorrect information and apologize that you had a disappointing experience. We do accept walk-in diners for our meals whenever we have availability. Please email our management at palaceinfo@luxurycollection.com if you wish to discuss your experience further. We apologize... More 

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Reservation Options:
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#10 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#30 Romantic Hotel in San Francisco
#32 Business Hotel in San Francisco
#40 Family Hotel in San Francisco

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South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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