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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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Palace Hotel
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Palace Hotel
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1,999 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed in The Palace for a business conference and was in town for 6 days. This hotel was top notch. The rooms were great and service was excellent. Any small issues such as keys not working, were resolved immediately and professionally. There was construction upstairs one day and after calling to report noise, it stopped within 2 minutes... More 

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York, Pennsylvania
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We very much enjoyed our 5 night stay at SF's jewel of a hotel in the financial district. Every detail was accounted for and our family, especially the kids, was treated like royalty. Special shouts out to Paul, the amazingly attentive and friendly fellow at the front door, and JD at the concierge desk who totally hooked us up with... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing this review of your recent stay with us at the Palace. We are delighted to hear that your family had a wonderful experience in our magical city! Thank you for sharing how Paul and JD enhanced your experience. We hope to welcome your family back to the Palace again on your next visit... More 

Lahore, Pakistan
1 review
5 of 5 stars Reviewed 3 days ago NEW

located downtown city and near union square, all main attractions are nearby and convention center is 5 min walk. dinning areas and traditional tram 3 min walk, crookest straight is on tram path.hotel has palace type restaurant

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for your kind review of your recent stay with us at the Palace Hotel San Francisco. We are so pleased to hear that you enjoy our convenient location in the heart of our city. We hope to welcome you back to the Palace soon on your next visit to San Francisco. Best regards, The Palace... More 

Cincinnati, Ohio
Contributor
17 reviews 17 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my new first choice when traveling to SF for business. The service was great, lobby bar was top notch, and the decor is impressive (it reminded me of the Fairmont lobby). The rooms/beds/bathrooms are very nice and it's a great location to walk pretty much anywhere you'd want.

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you so much for your kind words on your recent stay with us at the Palace. We are so delighted to hear that we are your new first choice when visiting San Francisco! We are honored by this, and look forward to welcoming you back again soon to our beautiful City by the Bay. Warmest regards,... More 

Moorpark, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved the location, the rooms were very nice, enjoyed learning about this historical property. This hotel is walking distance to restaurants and shopping. BART is easily accessible or taxis for getting around.

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing this review of your recent stay with us at the Palace Hotel San Francisco. We are delighted to hear that you enjoyed your visit and our convenient location. We are glad that you enjoyed learning about our special heritage, we are so proud to be a part of our wonderful city. We hope... More 

Palm Springs, CA
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel many times, and generally everything was okay, however, over Memorial Day 2015 it was apparent this hotel doesn't hire enough staff to handle the amount of guests they receive. You expect five star service when you spend this kind of money on a hotel. The bad. 1. The TV in the room kept shutting... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for providing this review of your recent stay, and thank you for being a valued return guest of the Palace. We are sorry to hear about the issues that you experienced during your stay with us. We regret that your television did not properly functioning during your stay, and apologize for the inconvenience that it... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I've stayed here many times and love this hotel. One of the best Starwood properties in the city. There's a certain gentleman at the front desk who looks like a polo sport model. You will know EXACTLY who I'm talking about when you see him. Anyway, he's always wonderful. Platinum Starwood members are treated very well. The pool is extravagant... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for your review of your recent stay with us at the Palace Hotel San Francisco! We are delighted to hear that you enjoyed your visit, and that you received wonderful service. We hope to welcome you back for another swim in our pool soon. We hope that your favorite ambassador will be at the front... More 

Birmingham, Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have been privileged to stay in San Francisco many times. There are variety of excellent hotels in the city. However my recent stay at the palace is absolutely one of the best. My favorites are the Four Seasons, the Wellington and the JW Marriott. With it's recent renovations and improvements The Palace takes its place at the forefront of... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you very much for sharing your kind thoughts on your recent stay with us at the Palace Hotel San Francisco. We are so pleased to hear that you enjoyed your experience and our beautiful guest rooms. We hope to welcome you back to the Palace again soon on your next visit to San Francisco, the swimming... More 

New York City, New York
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Palace is my go-to hotel in San Fran. love the newly renovated rooms, morning coffee in the Garden court and nicely appointed gym and pool. It is also nice to see and recognize the same staff members over the last 10 years which means it must be a good place to work. i don't like the failure to recognize... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for providing this feedback of your recent stay with us at the Palace Hotel San Francisco. We are honored to be your go-to hotel in San Francisco, thank you for returning to stay with us over the past ten years! We value your important feedback, and apologize for the issues you experienced with our Front... More 

Washington, D.C.
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I found the hotel pricey given the amenities, service and quality. My room was a deluxe facing the interior of the building. Towels were low quality and hair dryer hardly worked which was disappointing for a hotel at the Palace's price point. Restaurant is mediocre and there are no coffee makers in the room. Yet the location is excellent and... More 

Was this review helpful? Yes 1
PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for providing this feedback of your recent stay with us at the Palace Hotel San Francisco. We are so pleased that enjoyed our guest rooms. We are sorry to hear that you were disappointed with the quality of the bath towels and hair dryer. We apologize that the dryer did not function properly. We hope... More 

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