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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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Certificate of Excellence 2014
Palace Hotel
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Palace Hotel
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1,848 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Where do I sart with this one.... Iconic hotel packed with history, fabulous location. The end of one of my favorite movies was filmed in this hotel (The Game) so I had to give it a try, I wasn't disopinted. The interior of the hotel is awesome, very classy. My room was very nice and I was able to get... More

Was this review helpful? Yes
Westlake Village, California, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location is good and morning buffet breakfast was great. Front desk person messed up by breakfast coupon so I had to go and check with them while having breakfast otherwise they would charge me. It was little bit of frustration otherwise we liked everything else. We love the location.

Was this review helpful? Yes
princeton, nj
Top Contributor
94 reviews 94 reviews
84 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Palace exudes of classic Greek revival charm and considering its age, it is very well maintained. The hallways and the Palm court are elegantly decorated, fresh orchids and flower arangements abounded in publishing spaces and the iron wrought doors were just glorious! So it would be perfect as a museum, but not as perfect as a hotel, although the... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you staying with us at the Palace. We are sorry that you did not receive the quality of service that you expect, as we strive to provide the highest level of service. We are so happy that you found the Palace, and hope to have the opportunity to better serve you again in the future. Thank you for your... More

Manila, Philippines
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here during a conference last sept 26 till 3rd of October. The location to the conference venue (MOSCONE) was one of the key reasons for our choice. The ballroom was still as grand as ever, the exterior facade still stood out along market street. We arrived late at night from Asia , and the front desk personnel were... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review Dennis, we are so glad to hear that you enjoyed your stay! We are working diligently to improve our rooms, thank you for this important feedback. Thank you for staying with us at the Palace Hotel, our very best regards. More

Gilbert, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My co-worker and I arrived at the Palace Hotel last week for a four day stay for a conference. When we checked in, we were informed that our meeting had been changed to a venue around 3 blocks away. Apparently there were pool repairs going on, and our sponsor was notified the Friday before of the noise that would occur.... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you very much for your review of your stay, we are so glad to hear that you had a lovely experience! We hope to welcome you back to the Palace again soon, thank you for staying with us! More

Sturgis, Michigan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Currently a guest at the Palace. The Palace is akin to a 80 year old woman (not to disparage 80 year old woman) who wears to much makeup, paints on eyebrows an inch over her eyes, applies excessive amounts of perfume and wears her best clothes from her 16th coming out party. I accompanied my wife on a business trip... More

Was this review helpful? Yes 2
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to provide your important feedback. We apologize for the issues you experienced. If you wish to discuss these matters further, please email our management at palaceinfo@luxurycollection.com so that we may be of further assistance. Thank you for your time, and thank you for staying with us at the Palace Hotel. More

San Francisco
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on October 31st for one night. I live in the city and have had lunch and drinks here on many occasions. The room was as expected except that there were cracking of paint on the ceiling and the furniture showed wear and tear. The staff is friendly and has great customer service. Rates are a bit high.... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to provide your important feedback. We apologize for the issues that you experienced with the pool, sauna and wifi- all of these are issues that we are diligently working to improve. We are so sorry that your special anniversary night was not perfect. We are glad to hear that you did experience some wonderful... More

Roquefort les Pins, France
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

All round very good, excellent location near downtown and Union Square Only mild complaint was the noise coming from other guests late at night in our corridor, poor sound insulation and large gap under the door letting in noise and light, other wise very good all round

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so happy to hear that you had a great experience with us at the Palace! We hope to see you again soon on your next visit to San Francisco, cheers. More

Sarasota, Florida
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our second time staying at the Palace. My husband and I were here in August of 2013 for four nights, and everything was perfect! I booked two nights using my SPG points, and added an upgrade to a Deluxe King Room for a very reasonable $45 per night. Arrived at 3:10 p.m. after traveling from Florida with a... More

Was this review helpful? Yes 2
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you taking the time to provide this detailed feedback. We are so glad to hear that overall you received the exceptional service that you expect and deserve. We are so grateful that you will return, and we look forward to providing a wonderful experience for you and your husband. Thank you for choosing the Palace Hotel. More

Irvine, California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The reason to stay here is for the excellent location and not the room product. I hear that a renovtion is imminent, and boy does this property need it. The carpet in the rooms is probably 2x it's life. Pretty much every furnishing needs replacement.

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, thank you very much for your review. We are so glad that you enjoy our central location. Thank you for your feedback on our rooms, we appreciate this important information! More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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