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All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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76%
Ranked #53 of 236 hotels in San Francisco
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
DCTracy Washington, DC
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1,730 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Washington, DC
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The space is grand, no doubt. But something is amiss in the service and housekeeping areas. When we checked in to the room, we found hair all over the bathroom floor -- and I mean all over. It was clear it had not been cleaned, which led me to wonder about other things in the room (sheets??) The shutters in... More

Was this review helpful? Yes 1
Melbourne
Top Contributor
123 reviews 123 reviews
47 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When you write a review of such a grand old building, it is hard to be critical. The building is truly beautiful with the dining room, not just marvelous, but a historic sight, worth visiting just as a tourist. The hotel itself is very good, with attentive staff and very roomy rooms. However equally the room felt a touch old... More

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Auburn, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Old San Fransisco charm. Visited for a nice weekend getaway. A little chill for August, so bring a sweater. The cable car was fun,city bus easy access, and China Town wonderful. My review is the Plaza is in the heart of a great time. I highly recommend, comfort, quality, and good food.My only complaint is no coffee in the room.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Classic hotel, good central location. Not too pricey. Very comfortable, lovely plush room (suite), nice pool. On the downside - free wifi only in reception and concierge staff a bit scattergun, didn't really listen to what you needed, just pumped out standard recommendations. Didn't get a chance to sample the buffet breakfast unfortunately, but ice cream sundaes were good. Bar... More

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Baton Rouge, Louisiana
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We arrived around midnight to check in. Having received an email from the hotel about upgrading, we decided to call and see if we should pay the upgrade free and were told no as there were upgrades available and we qualified for one, so please don't respond to the email. You guessed it. At check in we were told there... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Palace Hotel in San Francisco is a throwback to a past era - the building is beautiful and the main atrium dining room is gorgeous. With the glamour and elegance of days gone by, it is a delight having breakfast in this lovely hotel. The room has fabulous high ceilings that made the room seem even larger and beautifully... More

Was this review helpful? Yes 1
Sharon, Massachusetts
Top Contributor
79 reviews 79 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My family had a great stay. I love the location as it is easy to get to from the airport and a quick walk to the waterfront. I got a great weekend rate at less than $200. The only downside was I got a king bed and no changes were available for my family of 4. My only complaint was... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review. We are glad to hear that your family had a great stay with us at the Palace! We are very sorry to hear that you felt the front desk staff could be friendlier, we will pass that feedback along to them. We are happy that you enjoyed the convenience of delicious Ghirardelli right in our... More

Malaga, Spain
Top Contributor
93 reviews 93 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay. This is a wonderful classic hotel. The breakfast is in the area that you see as the picture above with the glass ceiling. We took the continental option that has so much you do not need the hot part. It is worth staying there just to have breakfast in this magnificent place. We were looked... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that you enjoyed your delicious breakfast in the Garden Court. We hope to welcome you back to the Palace again soon! More

La Quinta, CA USA
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Why did it take so long to find this hotel? Sure, it is old but it is not dated. Rather it is a classic hotel in the classic city. My room had a big king bed that allowed me to sink in for a good night's sleep. The foyer was beautiful with its high ceilings. The Pied Piper bar was... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad you enjoyed yourself! We look forward to welcoming you back again soon, for another comfortable rest in our beds! Thank you for choosing the Palace Hotel. More

1 review
5 of 5 stars Reviewed 2 weeks ago

Grand historic hotel in the heart of the action in San Francisco. Service level is excellent best illustrated by Jorge the doorman. He quickly helped and directed me to coffee, and a haircut. All completed in 30 minutes which was great as I was really squeezed for time. Outstanding!

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are happy to hear that you received excellent service, thank you for letting us know that you enjoyed Jorge! We hope to welcome you back to the Palace again soon. More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Spa Hotel in San Francisco #23 Luxury Hotel in San Francisco #32 Business Hotel in San Francisco #37 Romantic Hotel in San Francisco #48 Family Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
Number of rooms
552

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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