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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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1 room 1 adult
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Palace Hotel
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191 Reviews from our TripAdvisor Community

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seattle
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed yesterday NEW

Okay, I know rack rate at this hotel was over $650 for their smallest room during Super Bowl weekend, but for that amount of money I expect a few things like decent pillows, a room where everything works would be good as well. Our message light flashed perpetually for 4 days, could not get it off. It's a historic hotel... More 

Helpful?
Thank susafoxSeattle
New York City, New York
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Palace two years ago and was disappointed, as the hotel seemed dated. Wow! The hotel took its need to renovate seriously! The hotel is gorgeous - the decor is sophisticated and elegant. Two current concerns: there appear to be no drawers in any of the rooms (makes it hard to unpack thoroughly), and request a room... More 

Helpful?
1 Thank Yentaoftravel
Sydney, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Arriving in the afternoon, 40 minutes after check-in time, our first introduction to the hotel was to be informed that our room was not ready. We were told it would likely be another 1.5 hours until we could check in - 5pm. As we had a dinner and ballet booked, and had just flown in from Australia, we requested a... More 

Helpful?
1 Thank Eric D
Sacramento
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a beautiful hotel. Everything about it. The lobby, hallways, stairwells, rooms, bathrooms, even the bar inside the hotel. The room was clean and well kept, it had a refrigerator that wasn't loaded with overpriced beverages (it was actually empty so you could use it), bed was comfortable, and even the bathroom linens were soft in comparison to what... More 

Helpful?
3 Thank Joshie916
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing this feedback of your stay. We are sorry to hear about the two issues that were not as seamless with communication and service as they should have been. Thank you for sharing the aspects that you did enjoy of your stay. We hope to welcome you back to The Palace again on your... More 

New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I greatly enjoyed staying at The Palace this past January. I found the staff very helpful with any questions I had about the area and getting around town. The lady at the concierge (Debbie) went the extra mile to assist me when I needed help before my flight. The room was very big and clean and had a cool toilet... More 

Helpful?
2 Thank adrockny
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, We are so pleased to hear that you enjoyed your recent stay! Thank you for sharing that Debbie was able to enhance your experience. We thank you for your recommendation and we look forward to welcoming you back to The Palace again soon! Our best regards to you, Hotel Manager The Palace, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

Johnson City, Tennessee, United States
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Second time eating the breakfast buffet and both times the food was excellent! Homemade pastries, fresh squeezed orange juice, salmon and on and on! Our waiter was as bad as our food was good. Hell had a better chance of freezing over that we had of a second glass of orange juice! Bet I asked at least three times. For... More 

Helpful?
1 Thank Robbie E
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Robbie, Thank you for sharing that you enjoyed the breakfast buffet! We are sorry to hear that the service you received was disappointing. We apologize for this and have shared your important feedback with our team. We hope to welcome you back to provide the level of service that you expect and deserve! Thank you for choosing... More 

Melbourne, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The rooms were quite big with the most comfortable beds. Nice & quiet no street noise & walking distance to shops such as Macy's & Gap. Buffet breakfast was nice with plenty to choose from & staff were always close by with fresh coffee & juice. Would definitely stay here again.

Helpful?
Thank Frankie H
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Frankie, We are delighted to hear that you enjoyed your stay and that you will stay with us again! We look forward to welcoming you back, thank you for choosing The Palace! Warm regards, Hotel Manager The Palace, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

Honolulu
Level Contributor
179 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently spent two nights at the renovated Palace. We have stayed here before and enjoyed the newly renovated rooms. Front desk check in was prompt and gracious. The hotel is located next to a Ghiradelli store, as well as many shops, restaurants, and Alexander's Bookstore around the corner. Its also close to several Bart stations.- great location. The rooms... More 

Helpful?
2 Thank sharkisland
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing that you enjoy our new look! We are delighted that you and your husband had a pleasant stay. We apologize for the incident with your luggage. We hope to welcome you back for another Manhattan in the Pied Piper again soon! Warm regards, Hotel Manager The Palace, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

San Francisco, California
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Not only is this hotel an architectural masterpiece from the past, but the renovations done in 2015 made it exceptional. Beauty at every turn, steps from Market Street and the Muni lines, and fantastic service. Truly one of the BEST hotels in San Francisco.

Helpful?
2 Thank Robert D
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Robert, Thank you for your kind review! We are delighted that you enjoy our recent renovations and are honored to be one of San Francisco's best hotels! We hope to welcome you back to The Palace again soon! Warm regards, Hotel Manager The Palace, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

Halifax, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Another great stay at the Palace last week. Since the room renos this hotel has taken the top spot for my monthly San Francisco trips. Great historic lobby with a decent bar. Newly refreshed rooms with good beds, showers and tech. Decent gym. You really can't go wrong.

Helpful?
1 Thank RobbieRoads
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Robbie, Thank you for your review! We are delighted that you enjoyed another great stay with us! We are so pleased to be your home away from home for your monthly San Francisco trips! Thank you for choosing The Palace Hotel! We look forward to welcoming you back again soon, Hotel Manager The Palace, a Luxury Collection... More 

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SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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