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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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Certificate of Excellence 2014
Palace Hotel
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Palace Hotel
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1,863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
1 review
5 of 5 stars Reviewed today NEW

I have probably stayed at the Palace 10 - 12 times in the last 18 - 20 months. The front desk staff is a great start here (most of my experiences here are with Pierre or Jenny). I have been a hotel elite member for a couple of hotel chains for 17 years and I have stayed in some nice... More 

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Manchester, United Kingdom
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed today NEW

I stay for 7 nights at Palace Hotel. The it is an historic building, well located and when you first come in and face the lobby and the main dinning area you can feel the magic of the place then... you probably come back in 2014 ! We were staying 6 people (4 bedrooms) along the week. When we arrive... More 

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Mendocino
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed yesterday NEW

I have stayed at The Palace several times. I love it. It is like going back in time. The history of this San Francisco landmark is long. The staff is very kind and helpful, rooms have always been clean and I have feel they show the past intermingled with today. Shopping is located a short walk outside the door.

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Fairfield, California
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The service is not good. We waited for a long time (large party) to get served. No offer of appetizers, just drinks. After a very, very long wait with no bread and bad setvice, I finally called for the Manager and advised that we wanted to eat. He sent one (of several) server over to us who brought menus. Yes,... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Sir, Thank you for taking the time to provide this important detailed feedback. We are so sorry to hear that you had a disappointing experience at our Pied Piper. We strive to provide excellent service and cuisine, and we apologize that you were not able to experience this. We thank you for providing this helpful feedback, as it is... More 

Longmont, Colorado
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The Palace fits into the model of one of the historic grand hotels. It's a large place with small rooms. However the quality of service and the quality of the staff is amazing. It's worth a visit just to see the Maxwell Parrish painting in the bar. Don't miss it, the grand court, which was once the carriage entrance, is... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so glad to hear that you experienced amazing quality of service and that you loved our staff! We are so delighted that you enjoy our cuisine, Pied Piper Bar and beautiful Garden Court! Thank you for choosing the Palace Hotel, we hope to welcome you back again on your next visit to San Francisco! More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room itself was nothing special...the view was of the office buildings overlooking market st. The staff was awesome and the lobby was by far the highlight. The room was small and lacking anything special. The TV channels were analog, digital and had one hbo channel. The bathrooms were spacious but definitely needed some renovating. Our toilet actually got clogged.... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so glad that you enjoyed our staff and beautiful lobby! Thank you for taking the time to provide us with all of your important feedback. We hope to welcome you two back again soon. Happy Holidays! More 

Memphis, Tennessee
Top Contributor
83 reviews 83 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a 2 night business trip for me so I didn't pick the hotel, I ususally don't like old hotels, give me new and modern with big bathrooms and I'm happy. I already had it in my mind to not like this place especially given some of the negative comments about room size, bathroom size and noise. Upon my... More 

Was this review helpful? Yes 3
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing how Eric was able to assist in turning your day around! We are so happy to hear that our hotel staff were exceptionally friendly! We thank you for taking the time to provide your review, and we hope to welcome you back to the Palace again soon. Happy Holidays! More 

Rohnert Park
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed for one night very old historic hotel . Big room w view of market street . normally 499.oo got it for 180.00 that's why I did it. Very friendly staff. Close to ferry building and shopping. Highly recommend Corner Bakery eat in take out call ahead. Did not take advantage of food inside the hotel,but there Hight Tea... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for staying with us, we are glad that you enjoyed your stay. We hope to see you again soon. Cheers More 

Santa Barbara, California
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 1 night for a quick getaway after Thanksgiving. We lived in SF for 4 years, and figured for convenience we would stay on Market St. for our very short stay overnight in the city. This was a very nice, clean, updated hotel with a lot of history and charm. It is centrally located to Union Square and... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so happy to hear that you enjoyed your stay! Thank you for spending your Thanksgiving weekend with us, we hope to see you again soon. More 

Park City
Top Contributor
57 reviews 57 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Palace Hotel is one of the old classic hotels in San Francisco. Loved the fact that it was within walking distance of many great restaruants. The service was outstanding from arrival to departure. I was particularly impressed with the concierge staff. The Pied Piper Bar is a great place for a drink. Rooms are spacious, although felt the decor... More 

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your feedback, we are so happy that you received outstanding service! Thank you for staying with us at the Palace Hotel, our best regards. More 

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, BookIt.com, Starwood, TripOnline SA, HotelTravel.com, Travelocity, Odigeo and Tingo so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#10 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#34 Business Hotel in San Francisco
#35 Family Hotel in San Francisco
#36 Romantic Hotel in San Francisco

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South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.