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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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#52 of 236 Hotels in San Francisco
1,770 Reviews 4 of 5 stars
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1,770 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We travel to San Francisco on average every other year for business, and/or pleasure. This trip was both business and pleasure, but we scheduled this visit primarily for a business conference. This was our first stay at the Palace Hotel which was recommended by the conference coordinators. We usually stay at boutique hotels because they are more intimate with less... More

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Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here as part of a family vacation in California. Very convenient location. The rooms are comfortable and have an old world charm in their decor. The Pied Piper Bar and Ghirardelli Ice Cream shop in the building were significant advantages! The staff was very nice. The Front Desk Supervisor, Mr. Pierre Redelsperger, was of particular note. We had... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad that you experienced exceptional service from Pierre and our other ambassadors! Thank you for choosing the Palace Hotel. More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Enjoyed a 3 night stay in September 14 with my wife and part of a larger group on holiday. Nice room on 4th floor level - room was a little dated and in need of an upgrade - mostly the bathroom. Super comfortable bed and great room service each day. The Hotel Foyers and Dinning rooms were fantastic and the... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are happy to hear that you and your wife enjoyed your stay with us! Thank you for the feedback on the guestroom and bathroom, we will pass that helpful information along to our renovations team. We look forward to seeing you again when you return to San Francisco! More

Washington, District of Columbia, District of Columbia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

so, really, we wanted "high" tea in the stunning, glass-ceilinged Palace Hotel Garden Court but weren't going to be there on Saturday so we settled for a weekday lunch. (lunch wasn't cheap, but it was a lot less than a night at the hotel...thus, an affordable way to experience this grand space) good decision! we'll always opt for food +... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are glad that you got to experience a meal in the stunning Garden Court. We are happy that you enjoyed the famous Crab Salad and biscuits, they are our favorites! Thank you for joining us, and we hope to see you at the Palace again soon! More

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is traditional, classic and historical San Francisco. The public areas are impressive. The hotel is excellently located, convenient to public transportation, union square, shopping, the start-end of the cable car lines. Walking distance to many key sites and venues. The hotel staff clearly understands the hospitality business. The reception desk, concierge, housekeeping, all know there stuff, and aims... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad that you enjoyed your stay with us. Thank you for choosing the Palace Hotel, we hope to welcome you back again soon! More

Khandallah, null, New Zealand
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

From the moment you walk in the door you know you have arrived at the Palace. Great servcie and hospitality. And to top it off youare inaverycentral locationright in the heart of San Francisco. If your looking for a great quality hotel, go no further.

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad you experienced great service and hospitality. Thank you for staying with us at the Palace Hotel! More

San Jose, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice hotel. The location was excellent: walking distance to Bart. In the center of dowtown. I have arrived with my car and parked there for my whole stay ($59/night). I went out for breakfast to the Grove a couple of blocks walk. I can recommend a few restaurant but the best was a Spanish restaurant called B44 located in Belden... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are glad you enjoyed our convenient location! We hope to see you at the Palace again soon. More

Basel, Switzerland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Not very clean Damaged tiles in bathroom Sink emptied slowly Wifi not included in price and expensive to buy Buffet breakfast same every day, very boring Breakfast hall best part of hotel Hall carpets not cleaned daily Poor sound insulation between rooms Bell service locked bags and went away for 10 minutes, had to wait to collect bags

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we will pass your guestroom feedback along to our renovation team, they will find it very helpful. Thank you for the suggestions regarding the breakfast buffet, we will share with our chefs and director of restaurants. Thank you for your time, and thank you for staying with us at the Palace Hotel. More

San Diego
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was wonderful! Unfortunately, we didn't get a chance to use everything that was available to us because there is so much to do there, but, the hotel itself is beautiful! So full of old world charm and elegance. Great location for everything. We walked to the Ferry Building for breakfast one morning. It's also a quick walk to... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad that you enjoyed your stay! We hope to welcome you back to the Palace on your next visit to San Francisco so that you are able to use all of the amenities we have to offer. Thank you for choosing the Palace Hotel! More

Vancouver, Canada
Top Contributor
86 reviews 86 reviews
44 hotel reviews
311 helpful votes 311 helpful votes
4 of 5 stars Reviewed 1 week ago

I returned to the Palace this week for 3 nights in Rm 822 after a stay in 2012 (see my earlier review, Apr 18/12). At that time I mentioned being taken aback by the internet policy which levied a separate charge for each device, even if used by one person or couple in a room. I was delighted to find... More

Was this review helpful? Yes 2
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your detailed review, we are delighted to hear that you enjoyed your stay! We look forward to seeing you again on your next visit to San Francisco, thank you for choosing the Palace Hotel. More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Reservation Options:
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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