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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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Certificate of Excellence 2014
Palace Hotel
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Palace Hotel
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1,911 reviews from our community

Traveler rating
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    287
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colorado
2 reviews
5 of 5 stars Reviewed yesterday NEW

It is a beautiful hotel that makes a visit to SFO memorable. We took a peek at the floors under renovation, and I think they've done a very nice job maintaining what makes the Palace special. Debbie Lew, our concierge, was so helpful. She's a born and raised a San Franciscan, so ask her anything!

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Uhrichsville, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

THANK YOU!! I just want to Thank You again for helping to make my recent trip To San Francisco one of my Favorites. Your were so Helpful, so Nice, you defined “Above & Beyond”. You are such a great Ambassador of “The Palace” and the City of San Francisco, Your Hotel will always be my choice on any future trips... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are delighted that you enjoyed your stay with us! Thank you for visiting the Palace, we hope to welcome you back again on your next trip to San Francisco. Warm regards, the Palace Management More 

New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I originally made a reservation to stay at the Sheraton Fisherman’s Wharf in San Francisco., which turned out to be an absolute disaster! Upon checking in, despite our gold status on SPG, we were placed in a room with two double beds, both of which were covered in hair! After deciding to leave, as the hotel was... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for letting us know how Terry was able to enhance your overall experience in San Francisco! We are delighted that you enjoyed your stay with us at the Palace, and we look forward to welcoming you back in April! Thank you for choosing the Palace Hotel, a Luxury Collection Hotel. More 

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Certainly a historic hotel with a grand lobby, but unfortunately, the rooms weren't up to the price. Pros first: Staff was helpful. Needed to call maintenance and they were able to fix the issue quickly. Bed was comfortable. Appeared to be very clean. Cons: The hallways look like they may be out of The Shining. The furniture was old and... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Greetings and thank you for your review. We are so glad that you enjoyed our clean, comfortable beds, and that our Engineering team was able to quickly assist with your needs. We are sorry that the state of our guestrooms did not meet your expectations. We are renewing our beloved hotel, and would love to have the opportunity to welcome... More 

San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I recently completed a stay at the Palace Hotel in San Francisco and of course, everything was great. What really set it apart though was that two weeks after checking out of the hotel, I discovered that I had left some clothing items in the hotel. I simply called the hotel and they had the items and shipped them to... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for letting us know that you enjoyed your stay with us! We are so glad to hear that your missing items were returned to you. Thank you for choosing the Palace Hotel, a Luxury Collection Hotel. We hope to welcome you back again soon! More 

Brick, New Jersey
Contributor
13 reviews 13 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

I was at the Palace Hotel in January. The hotel is very nice, but a little old and could use some updates. I heard that there is a ton of history in this hotel. They should give you something or put it in the room so you are aware of it. The room was pretty standard. The bathroom could use... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for the feedback regarding sharing our important history information in the room. We do provide Palace history brochures at our Concierge Desk, however your suggestion of supplying information in the rooms is a wonderful idea- thank you for this! We are glad to hear that you enjoyed our convenient location and friendly and helpful staff! Thank you for... More 

Contributor
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel twice previously. It is a beautifully cared for historic property. Check in is quick and easy. Rooms are modern but retain their original character feel. The longer service is fabulous and has a fun vibe. Centrally located downtown and is a short walk to the Moscone Center. Fantastic lobby as well. Accomadating staff are... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so delighted to hear that you returned for another exceptional experience! Thank you for staying with us at the Palace, we look forward to welcoming you back again sometime soon. Warm regards More 

North Hollywood, Ca
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Not my cup of tea Although the lobby is beautiful and much like a palace, the rooms are outdated and the gym is tiny even though they have a big indoor pool. The location is great and close to many tourist spots. I stayed here during a work visit. Keep in mind that I like more modern hotels. I can... More 

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you Tim for providing us with your valuable feedback. We hope that you enjoyed our convenient location during your stay. We are sorry to hear that this wasn't your cup of tea, and understand how you can prefer another style of hotel. Thank you for staying with us at the Palace Hotel, cheers! More 

New York City, New York
Top Contributor
74 reviews 74 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staffs are so friendly to us. They are all amazing and definitely the best. Our room was very clean and comfortable. Hotel is in the center - it is very easy to access every where i want. It was a nice experience.

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so delighted to hear that you enjoyed your stay and had a nice experience. Thank you for choosing the Palace Hotel, a Luxury Collection Hotel. We hope to welcome you back home again soon! More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The great room is perfect! we enjoyed afternoon tea with a lovely lady playing the harp. We enjoyed Sunday Breakfast buffet formal service. The sun shining through the glass roof. The suite was large, warm, comfortable.The bedding was like sleeping in a cloud. I could have stayed a month and felt great!

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so glad that you enjoyed your experience with us! We hope to welcome you back again soon, next time for a month :) Thank you for choosing the Palace Hotel, a Luxury Collection Hotel. More 

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood, Booking.com, Travelocity, Hotels.com, Priceline, Orbitz, BookIt.com, TripOnline SA, Odigeo and Tingo so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#10 Spa Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#31 Business Hotel in San Francisco
#33 Romantic Hotel in San Francisco
#35 Family Hotel in San Francisco

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