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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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Certificate of Excellence 2014
Palace Hotel
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Palace Hotel
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1,809 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed today NEW via mobile

What a charmer. Steeped in history (Pres. Wilson apparently held a Versailles Treaty-related meal/meeting here), The Palace is stunningly opulent, with polite, efficient staff at every turn. My room looked out on Market St., with a beautiful, bustling view. The location is ideal, the furnishings sumptuous. The shower has an ideal pressure level, and the bed has you sinking into... More

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Palos Verdes Estates, California
Top Contributor
94 reviews 94 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 3 nights recently and loved it. The help were all very nice, from the bell staff, housekeeping, front desk, and waiters. The garden court restaurant was beyond spectacular!! We splurged and had the Sunday brunch with our son and a friend of his and would do it again. Keep in mind it's a "special" place for... More

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California
Top Contributor
539 reviews 539 reviews
33 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed yesterday NEW

Spent several nights of our honeymoon here. As soon as the hotel learned this, we were instantly upgraded from our standard room, which was just fine as it was, to a deluxe room which was fantastic. Loved the grand public rooms.

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OKC
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I've stayed in a number of classic (and some not so classic) old hotels and always enjoy the architecture, ambiance and decor of by-gone days, but since I am over the 95th percentile in some dimensions, I don't always enjoy the night's sleep at such locales. The Palace is a welcome change from that trend. The bed was perfect, the... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so happy to hear that you enjoyed a comfortable stay with us! Thank you for choosing the Palace Hotel, we hope to see you again on your next visit to San Francisco. More

Houston, Texas
Top Contributor
51 reviews 51 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Each year I look forward to spending a night or two at The Palace. It is truly one of San Francisco's finest, from its location, service and incredible bar and garden room. Service Staff is always impeccable with the staff more than willing to help and aid you whatever your needs are. Breakfast in the Garden Room is always a... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your kind review, we are so happy to hear that you look forward to staying with us each year- and we love the cheeseburger too! Looking forward to welcoming you back again on your next visit to San Francisco, thank you for choosing the Palace Hotel! More

Sacramento, CA
Contributor
19 reviews 19 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This landmark hotel in SF is centrally located for restaurants, museums and shopping. The staff was welcoming and helpful. Our room was a Deluxe King and we enjoyed the size, mini refrigerator, and room safe. The bed was perfect. We both had a sound sleep. The pool, spa and sauna were restful. The fitness room looked out on the pool... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you so much for your review, we are so glad that you had a relaxing stay with us at the Palace! We are sorry to hear about the jets in the spa, we will pass this information along to our engineers to ensure that this does not happen again. We hope to see you again soon, thank you for... More

Chicago, IL
Top Contributor
67 reviews 67 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel has some lovely public areas, and a very nice pool. We found the location to be convenient, though there were some not so lovely areas a few blocks away (probably true everywhere in San Fran). We had a AAA deal that included parking, which made this a more reasonable option than paying rack rate, but it was still... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you very much for your review, we are glad to hear that you enjoyed your stay with us! We thank you for your feedback regarding your guestroom, we will pass this along to our renovations team. Thank you for choosing the Palace Hotel, we hope to see you again soon. More

Santa Fe
Contributor
15 reviews 15 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a quick business trip. Location worked well for me. Beautiful place. Rooms were top notch. Amenities were great. And they had comp coffee in the am, something I thoroughly appreciate. Also, had dinner the first night in at their in house place and it was surprisingly good. So, relative to other SF places its on par for... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are glad to hear that you enjoyed your stay with us at the Palace! We hope that you will join us again soon on your next visit to San Francisco. Cheers! More

Dallas, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Palace Hotel for 5 nights at the end of September for our 5 year Anniversary. This is one of the most beautiful hotels we've ever had the pleasure of calling 'home' while on vacation. Although we were in a standard king room, decor had us feeling like we were in a Presidential Suite! The hotel itself... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you so much for staying with us to celebrate your very special five year anniversary! We are delighted that you enjoyed yourselves, and that you felt right at home at the Palace! Thank you for sharing how Blaine was able to create a wonderful experience for you both, we hope to see you again on your next visit to... More

Roseville, California
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Although I have stayed in the area many times, this was my first stay at the Palace Hotel. The staff was extremely friendly and helpful. Our room was clean and comfortable. The location was great, easy access to train, bus lines and walking distances to many attractions. The hotel lobby is beautiful and very reminiscent of historic San Francisco. My... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that you enjoyed your stay. We are glad that your family had a wonderful time, and we hope to welcome you back to the Palace again soon! More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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