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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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#52 of 236 Hotels in San Francisco
1,764 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Palace Hotel
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1,764 reviews from our community

Traveler rating
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    265
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Khandallah, null, New Zealand
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

From the moment you walk in the door you know you have arrived at the Palace. Great servcie and hospitality. And to top it off youare inaverycentral locationright in the heart of San Francisco. If your looking for a great quality hotel, go no further.

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San Jose, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel. The location was excellent: walking distance to Bart. In the center of dowtown. I have arrived with my car and parked there for my whole stay ($59/night). I went out for breakfast to the Grove a couple of blocks walk. I can recommend a few restaurant but the best was a Spanish restaurant called B44 located in Belden... More

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Basel, Switzerland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Not very clean Damaged tiles in bathroom Sink emptied slowly Wifi not included in price and expensive to buy Buffet breakfast same every day, very boring Breakfast hall best part of hotel Hall carpets not cleaned daily Poor sound insulation between rooms Bell service locked bags and went away for 10 minutes, had to wait to collect bags

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San Diego
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place was wonderful! Unfortunately, we didn't get a chance to use everything that was available to us because there is so much to do there, but, the hotel itself is beautiful! So full of old world charm and elegance. Great location for everything. We walked to the Ferry Building for breakfast one morning. It's also a quick walk to... More

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Vancouver, Canada
Top Contributor
86 reviews 86 reviews
44 hotel reviews
305 helpful votes 305 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I returned to the Palace this week for 3 nights in Rm 822 after a stay in 2012 (see my earlier review, Apr 18/12). At that time I mentioned being taken aback by the internet policy which levied a separate charge for each device, even if used by one person or couple in a room. I was delighted to find... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your detailed review, we are delighted to hear that you enjoyed your stay! We look forward to seeing you again on your next visit to San Francisco, thank you for choosing the Palace Hotel. More

Auckland Region, New Zealand
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here recently and were overwhelmed by the beautiful dining room when we arrived. We were part of a big group and there was a bit of a mix up and they weren't ready to check us in when we arrived, despite knowing we were coming for months. This was apparently because other guests were allowed late check out.... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that you enjoyed your stay with us at the Palace! We do apologize for the wait time that you experienced with check in and bag delivery. We are happy to hear that you had a nice visit and that you loved breakfast in the Garden Court! More

New York City, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 5 nights on business and it was perfect. It is very centrally located so it's very easy to get anywhere from here. The hotel is large but has that old world charm, elegance and luxury. The garden room is beautiful and they had a piano player at night. The bar is wood paneled with a beautiful mural... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we look forward to welcoming you back again on your next visit to the West Coast - you'll have to go for a swim in the pool next time! More

London, United Kingdom
Top Contributor
90 reviews 90 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a large city hotel with a really classic luxury charm. Rooms could do with updating but the impressive architecture of the main dining room, a real den of a bar and a lovely glass roofed swimming pool. It reminds you of the glamour around the time it first opened.

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

We are so glad to hear that you enjoyed your stay, thank you for choosing the Palace Hotel! More

Belleville, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in many hotels over the years but this one deserves special mention. We were treated exceptionally well by all of the staff at the hotel...the place was spotless and extremely comfortable. What a spectacular structure...those visiting must view the main dining room at the hotel and the bar is pretty special too. The whole place is amazing... More

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so pleased to hear that you were treated exceptionally well by all of our staff! We hope to welcome you back to the Palace again on your next visit to San Francisco. More

Coppell, Texas
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Older hotel, but has that old luxury charm! The foyer is truly stunning. The rooms could use some updating, but are still very nice! Everything is very clean and the beds are comfortable. Check in also has a fabulous staff! Ann, I believe her name was is exceptional! Warm welcoming and very helpful! Will definitely come back if were ever... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so pleased to hear that you enjoyed your stay! Thank you for choosing the Palace Hotel, we look forward to welcoming you back when you return to San Francisco. More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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