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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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2,044 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

Location: 10/10, near to mall Room: Clean and spacious Service: But gotta give 3 stars because I was charged 28 USD for having amazon delivered something to the hotel. Stayed at Hyatt down at Embarcadero, and I've never been charged for something delivered to me.

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Honolulu, Hawaii
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have mixed feelings about this hotel. We stayed for two nights in June 2015. The common areas -- reception, hallways -- are stunning. The hotel is in a fantastic location to explore downtown San Francisco and is convenient to BART to get around elsewhere in the bay area. The room itself was nice, a little on the smaller side... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at The Palace at the end of May, including Memorial Day weekend. What a gem! The staff was extremely courteous and professional. Always a friendly nod or "good morning" or "good evening" as we walked through the lobby or in & out of the hotel. I called down to the front desk when I needed an extra item... More 

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San Francisco, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband was in San Francisco on business, so my young children and I stayed with him at The Palace. I arrived at the hotel with my children separately from my husband. Upon driving up to the hotel, I was immediately and warmly greeted by Jorge, who welcomed me to the hotel, said hello to the kids, unloaded the car... More 

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London
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66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Palace is an institution in San Francisco. Excellent service, ambiance, facilities and style. What is great is it is NOT a snobby hotel - like some other 'glamorous' establishments - who only pretend to be an equal. Every one is treated like royalty. Fantastic breakfast buffet in the wonderful lobby not to mention a great bar and speak easy.... More 

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Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

stayed for 4 nights in June - wish it was longer! the room was great, and the service was at the high level one would expect from such an upscale place. But the ambiance was amazing - the lobby had fresh flowers every day, the main cafe had terrific decoration (chandeliers, artwork). The location was also excellent - walking distance... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here in June on business. The location is great, it's close enough to Union Square and the shopping to be convenient but not so close that you're swamped by tourists when you step out of the door. The bar (dodgy name aside) is dark enough to be private, does good food, my one complaint was that the barman failed... More 

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Miami Shores, Florida
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for Pride weekend. It's in a great location to shopping, restaurants & Fisherman's Wharf. You can walk to just about anywhere! The staff were very personable and attentive. The rooms are spacious and the beds are SO comfortable. The bath products are the perfect size. Not small, cheap or hard to open! My only complaint is, you can... More 

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Las Vegas
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the best properties I have stayed at in a long time, as a whole. Great building, top-notch customer service, excellent rooms. Not sure how this place is not a "AAA 5 Diamond" property. The only issue I encountered were some contract workers doing repairs on the floor I was staying on and creating a lot of noise. I... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for this review of your recent stay with us, we are so pleased to hear that you enjoyed your visit! We look forward to welcoming you back again soon! Our best regards, Hotel Manager The Palace Hotel, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

Vancouver, Canada
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed here mid-June, 2015 and loved our stay! We were given a complimentary room upgrade and the room was absolutely fabulous. Located in the heart of the financial district in San Fran, and recently renovated, this early/mid-century hotel just has so much character! Parking across the street at self-park valet is $15/hour up to $60 per... More 

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PalaceManager1875, Manager at Palace Hotel, responded to this review

Dear Valued Guest. Thank you for sharing your feedback of your recent stay with us at the Palace Hotel San Francisco. We are so pleased to hear that you two enjoyed your experience and our convenient location. We do offer complimentary WIFI to all SPG Members that book the stay directly through a Starwood channel, we will be delighted to... More 

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