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All 236 San Francisco hotels

Palace Hotel

4.0 of 5 Hotel   |   2 New Montgomery Street, San Francisco, CA 94105 (South Beach)
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Ranked #53 of 236 hotels in San Francisco
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
JosephStern123 Aptos, California
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1,616 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aptos, California
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The Palace is a gem of a hotel in the heart of San Francisco. The level of service is outstanding and I received personal service from Terry Im that made me feel like a VIP and he deserves special recognition. Thanks for such exceptional service. I look forward to returning again and again.

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Aliso Viejo, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been to San Francisco many times and have enjoyed their historic hotels. The Palace Hotel is simply in a category all it's own. I chose the Palace Hotel for my Fiance's birthday weekend and it was a wonderful choice. The location, service and ambiance was impeccable. Received an upgraded deluxe room and loved it, the hallways and rooms take... More

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Oakland, California
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I really enjoyed staying at the Palace Hotel in San Francisco, save for a few things. First and foremost, the Garden Court is stunning in its old world elegance. You will see plenty of pictures here on TripAdvisor of one of the prettiest rooms in San Francisco. Yet, seeing it in person is another level. You won't be able to... More

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Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The building is amazing, the service outstanding, the location fantastic. My girlfriend and I stayed here for a week while visiting San Francisco in April and couldn't have asked for a better hotel. The breakfast is outstanding, keep in mind it's pricy. The concierge was able to get us last minute dinner reservations at Gary Danko's restaurant, that is an... More

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Phoenix
Top Contributor
77 reviews 77 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Every now and then you find a place which just strikes you as better than most, well here it is. I dropped the car at the front valet and was met by James and a big smile. Enter the foyer and ahead of you is a massive atrium which has a restaurant, but the atrium is spectacular and added to... More

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Chicago, Illinois
1 review
2 of 5 stars Reviewed 6 days ago NEW

This hotel could be so much more than it is. The lobby is exquisite but the rooms are disgusting. The carpet was filthy and there was mold in the shower and hair on the bathroom walls. I checked in late and was so tired I didn't bother to contact the front desk to complain since I was just saying one... More

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florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a 5 night stay at the Palace Hotel in San Francisco and highly recommend it. The service was exceptional with plenty of staff all anxious to assist us. Breakfast for Starwood Platinum members was fantastic. Common areas were beautiful with regal decor. We would definitely return.

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you for your wonderful comments regarding your recent visit to the Palace Hotel. I am so glad you enjoyed your stay with us and we thank you for choosing the Palace! More

Los Gatos, California
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I really wanted to like this hotel. This hotel has history, a lot of history. As with anything that has "history" it is old and sadly not well maintained. The last time the hotel had an overhaul was 1993, so needless to say it needs to be updated & revamped. It is also part of the Starwood Luxury Collection, but... More

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Stephanie L, Manager at Palace Hotel, responded to this review

My sincere apologies to you and I thank you for your feedback regarding your experience at arrival as well as your long wait in valet. I have spoken with and reviewed your comments with the Departments involved so that improvements and training can be used for immediate correction. Thank you once again. More

San Diego, California
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful time staying at this very nice historic hotel. The rooms were fairly spacious and still relatively well maintained considered it's age. We did have problems closing the windows completely and we did call maintenance who could not fix this issue during our stay so that we did hear traffic noise at night even though we were... More

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Stephanie L, Manager at Palace Hotel, responded to this review

Thank you so very much for your review regarding your recent visit to the Palace Hotel. I will be sure to pass along your compliments and your feedback as well to the proper departments. We hope to welcome you back soon! More

Chicago
Top Contributor
86 reviews 86 reviews
86 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this hotel multiple times over the past 15 years.... while I love the hotel and its history.... the hotel really needs a fresh makeover. The staff is friendly, helpful, and treated me well. The problem with the hotel is the nasty carpet. It extends beyond the hallways and into the rooms. There are other small issues... More

Was this review helpful? Yes 1
Stephanie L, Manager at Palace Hotel, responded to this review

Greetings from the Palace Hotel, Thank you for staying with us during your recent visit to San Francisco. I will be sure to pass along your comments to our General Manager. We appreciate your feedback. More

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Additional Information about Palace Hotel

Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in San Francisco
#36 Romantic Hotel in San Francisco
#38 Business Hotel in San Francisco
#47 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Official Description (provided by the hotel):
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 
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