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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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Palace Hotel
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Palace Hotel
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1,990 reviews from our community

Traveler rating
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    293
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    69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, D.C.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

I found the hotel pricey given the amenities, service and quality. My room was a deluxe facing the interior of the building. Towels were low quality and hair dryer hardly worked which was disappointing for a hotel at the Palace's price point. Restaurant is mediocre and there are no coffee makers in the room. Yet the location is excellent and... More 

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Eugene, Oregon
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment we entered and were greeted by respectful, smiling door men to the friendly and kind check-in gentleman and through our stay with sweet hotel staff and finally....to the amazingly helpful and kind concierge ladies. Debbie Lew we spoke with a couple times and always was prompt to give us directions to our destination and the quickest way... More 

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Top Contributor
83 reviews 83 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a very comfortable stay at the Palace; rooms are comfortable, clean and service is impeccable;the gym is great and the pool stoning; the hotel is well situated and the concierge will help you find your way around; only one point: I had a room where I could hear my neighbor clearly...not top.

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Schenectady, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Palace for a conference. This hotel had old fashioned helpful doormen, grand hallway with high ceilings and ornate chandeliers and a beautiful dining area off the entrance and grand hallway. The first 4 floors have been remodeled. The remodeled rooms were bright and modern decorated in soft gray, purple and mustard. Nice amenities... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I never wrote a review to anything before but this place really does compels me to do so. I stayed here last week of April with my husband and 2 kids. The Palace was not really the choice of hotel since i was recently told by a colleague who stayed here that it is on going construction. I would not... More 

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Portland, Oregon
Top Contributor
79 reviews 79 reviews
45 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Palace is an historic property that has recently been renovated. The room that I stayed in still has new carpet smell. The rooms are large, particularly when taking into account that it's San Francisco, and the bedding is cozy. The room that I was in was wheel chair accessible, so it may be a bit different than the others.... More 

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Boston, Massachusetts
Top Contributor
143 reviews 143 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Great stay. I've visited this hotel a few times now and the most recent trip was my best experience. Receptionist accommodated my request to switch to a King room, the room's interior was spacious, bathroom was better than I had remembered and the recently renovated gym and indoor pool on the 4th floor was the perfect way to get the... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Guest, Thank you for your review of your recent stay- we are delighted to hear that you had a great experience! We are so happy that you feel that the Palace is a great value. We hope to welcome you back again soon on your next visit to San Francisco! Warm regards, The Palace Management More 

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stunning hotel in great location and very professional service from the check-in to the concierge. I booked a restaurant through the concierge desk and although the first option was not available they called aorund, made recommendations and booked me a great restaurant for a business dinner. Rooms are large, modern, clean and perfect for business travellers with desk and good... More 

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PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Guest, Thank you for this important review of your recent stay and thank you for your kind feedback! We are delighted that you enjoyed your stay with us at the Palace. We apologize for the hiccup with our valet service. We have shared this important information with our valet team to prevent future situations like this. We are very... More 

Concord, Massachusetts
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The Palace has been recently updated and it feels brand new. The property's high ceilings, beautiful mouldings, and fine furnishings make you feel like you are in a Newport mansion. The rooms are generous and the staff very discreet. Location is perfect too!

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Guest, Thank you for your review and compliments! We are delighted that you enjoyed our ambassadors, location and beautiful guest rooms. We hope to welcome you back to the Palace again soon on your next visit to the West Coast! Warm regards, The Palace Management More 

Seattle, Washington
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Palace is a beautiful old hotel but apparently in the most recent renovation no one was overseeing the designer and none of the rooms, except suites, have anywhere to store your clothes, no drawers, no shelves in the closet - nothing. There is a small box underneath the shared bedside table (at floor level) but that is it. This... More 

Was this review helpful? Yes 3
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Dear Guest, Thank you for this important feedback. We are so glad that you enjoyed our ambassadors and thank you for your compliment on our beautiful hotel. We appreciate your valuable opinion regarding guest room storage, and we are in the process of discussing options to rectify this situation. We hope to have the opportunity to welcome you back again... More 

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