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Palace Hotel

4.0 of 5 2 New Montgomery Street, San Francisco, CA 94105
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#51 of 236 Hotels in San Francisco
1,781 Reviews 4 of 5 stars
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1,781 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Top Contributor
84 reviews 84 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed for one night and wish I could have luxuriated in the king-sized bed longer. The room was clean, very spacious and welcoming. Good bathroom products. Unlike other luxury properties I've stayed at, there were no cheap details here - the bathroom towels were fluffy and the toilet paper was 3-ply. Staff were very helpful with restaurant tips and... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your reviews and photos, we are so glad that you enjoyed your stay. We hope to welcome you back again soon so you can luxuriate in the comfortable beds longer! More

Calgary, Canada
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed my stay at this top class hotel right in the heart of city in Montgomery Street, room is fantastic furniture and bathroom are of world class, even toiletries is top notch. Staff are really professional, food was awesome. can take the airport shuttle from the airport to the hotel entrance an vise virsa, nearby is a nice area full... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad that you enjoyed your stay with us at the Palace! We hope to see you again soon on your next visit to San Francisco. More

Bethpage, New York
Top Contributor
61 reviews 61 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I have booked a Tauck tour of San Francisco and Sonoma. This is a very pricey tour and we have had terrible service with promises for check in and no room for over 2 hours now. Although check in is not until 3PM and we arrived early we were told we would wait 45 minutes. I'm extremely disappointed with the... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are sorry to hear that you were not satisfied with the check in experience. We will pass your feedback along to our front desk team. We are glad that you received great service from Jesus, and hope that you enjoy your tour of San Francisco and Sonoma! More

Newton, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We traveled on April,2013.It looked great before we even got to our room. The stay at palace hotel was extremely good. The desk service was fast and helpful! The pool was very nice. The rooms we're cleaned-(everyday). This hotel sure costed us a lot but it offers a unique experience. This hotel has a distinguished history, serving America's leaders. Overall,... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad that you enjoyed our fast and helpful service, beautiful pool and clean and comfortable rooms. Thank you for choosing the Palace Hotel. More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Walking into Palace hotel felt like walking into a gallery or a museum. Palace hotel is a historical, unique, chic, luxurious Starwood property. While on business in San Francisco I stayed at one bedroom suite with spacious bedroom, living room and bathtub-jacuzzi. Jacuzzi in my room was broken and I called a front desk to resolve this issue. It took... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so happy that you had a lovely stay with us at the Palace. We are so glad to hear that you will return to visit us again, we look forward to seeing you on your next visit to San Francisco! More

Baltimore, Maryland, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

My husband and I decided to stay here based on the recommendation of staff at another hotel -- which was booked. Since we had not made any hotel reservations in advance, we were running into obstacles about price AND availability since this is convention season. Given our experience we knew were taking a huge chance. In comes MOREY who went... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that you had a wonderful experience with us at the Palace. Thank you for sharing how Morey made your stay so memorable, we are so pleased that he was able to provide exceptional service for you and your husband! Thank you for choosing the Palace Hotel, we hope to... More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My recent stay at the Palace Hotel was quite exceptional. From the smooth check in to my well appointed and comfortable room, this hotel exceeded my expectations. This is an old hotel, so it does come with some limitations such as a small bathroom, however it makes up for it in every way. I would heartily recommend this hotel to... More

Was this review helpful? Yes
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that your stay with us was exceptional! We are delighted that your expectations were exceeded, and we hope to see you again soon on your next visit to San Francisco. More

New Jersey
Top Contributor
68 reviews 68 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The Palace Hotel is still a classic hotel with its beautiful public places and excellent location. The second visit was still very good, but the wow factor was muted. I was a bit disappointed with the room that overlooked Market Street. I was expecting a larger room since I remember paying a much lower price for a similar room a... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to provide your review. We are sorry to hear that you were not as pleased with your visit this time. Thank you for the feedback regarding the business center, we will pass that along to management, they will find it very helpful. We apologize for the wifi signal, our IT team is working diligently... More

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

in 2013 I visited the Palace Hotel while in San Francisco - I sat in the lobby wishing I had booked this hotel, when I knew I was going to San Francisco again, I knew I had to stay there. from the moment I visited the website I knew it was good choice - I checked in seamlessly and even... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are thrilled to hear that you enjoyed your experience at the Palace, and we are delighted that you had to opportunity to stay with us after your visit last year. Thank you for choosing the Palace Hotel, we look forward to seeing you again on your next visit to San Francisco! More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 6 nights for a conference meeting-cum-holiday with friends. The hotel itself is indeed very majestic & grand where one feels like stepping back in time upon entering its premises. It no doubt has a lot of history behind its walls- the whole ambience and detailed interior decor from the lobby to the huge corridors to the rooms... More

Was this review helpful? Yes 1
PalaceManager1875, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your review, we are so glad to hear that you had a memorable stay at the Palace. We hope to see you again on your next visit to San Francisco, thank you for choosing the Palace! More

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Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105
Phone Number:
Location: United States > California > San Francisco > South Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palace Hotel 4*
Number of rooms: 552
Reservation Options:
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Also Known As:
Palace Hotel San Francisco
Palace San Francisco

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