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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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1 room 1 guest
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2,129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (423)
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    (464)
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White Plains, New York, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We moved from the Sheraton in Fisherman's Wharf to the Palace Hotel and boy what a difference. The rooms were beautifully appointed and quiet (as quiet as a room can be in the middle of the city). The concierge was extremely helpful and the breakfast was delicious. The only "issue" we had was in the dining room. The service was... More 

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Bourne, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

What a bizarre experience at this hotel. . . . Beautifully renovated and situated in a great position for downtown SF in the shopping district BUT despite all the grandeur, they want to charge $64 per day for parking and $8 per day for internet despite being an SPG member. The main issue and what is a very serious problem... More 

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Dubai, United Arab Emirates
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Decor in lobby area is spectacular and the rooms are pleasant. Wifi is only in lobby area but you can get your bum warmed when using the toilet. Can't see the logic in spreading so much money upgrading bathrooms and not having free wifi in the bedroom. It would be nice to have tea and coffee facilities in the room.... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback of your recent stay at the Palace. We are delighted that you enjoy our lobby and guest room décor. We are sorry to hear that you were disappointed in the wifi cost. We do offer complimentary wifi for all SPG members that book their stay directly through an SPG channel. We... More 

Athens, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just spent 3 nights at the Palace Hotel. What a great trip. Excellent location, courteous staff, beautiful renovation recently completed, very helpful concierge. We did not find one thing to complain about with this hotel! Would recommend and would definitely stay there again!

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, We are so pleased to hear that you enjoyed your recent stay with us at the Palace! Thank you for taking the time to share your review, we appreciate your recommendation and are delighted that you will be returning. We look forward to welcoming you back again soon! Our best regards to you, Hotel Manager The Palace,... More 

Level Contributor
9 reviews
8 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I searched for what I thought was the best hotel in SF for us. My husband and I were not disappointed. Absolutely the best hotel we have ever stayed in! Great location, convenient to everything and the most courteous staff imaginable. Look no further for the perfect hotel in SF😊

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PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Susan, Thank you for your kind words, we are so pleased that you and your husband enjoyed your recent stay with us at the Palace! We are delighted to hear that you enjoyed our convenient location, and are honored that you experienced the most courteous staff imaginable! We hope to welcome you back to the Palace again... More 

Scottsdale, AZ
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pros: Common areas are stunning, location was perfect. Easy BART and streetcar access, with walking distance to so much. Ghiradelli in building, close to many fun places to eat and shop. Bed was SUPER comfortable and bathroom (TOTO washlet!) had big bath sheets and was well appointed. Cons: As other reviewers have noted, there was not a single drawer, shelf... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, We are so pleased that your family enjoyed our convenient location to experience riding the indigenous street cars, savor Ghirardelli's decadent treats and walk throughout our beautiful city. We are so happy that you loved our comfortable beds and well appointed guest rooms! Thank you for sharing your feedback regarding service. We are very sorry to hear... More 

South Barrington, Illinois
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I love this hotel and stay when possible. I started staying at this place 4 years ago when they started the renovation. The rooms are upgraded really well. The bathrooms are really modern with lighting etc. and even equipped with Toto. I wish there were more outlets in the rooms.

Was this review helpful? Yes
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, We are so pleased to hear that you enjoyed your recent stay at the Palace, thank you for sharing your review! Thank you for choosing the Palace and we look forward to welcoming you back again soon. Warmest regards, Hotel Manager The Palace, a Luxury Collection Hotel palaceinfo@luxurycollection.com More 

California
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a return visit for a couple of nights. Still a wonderful hotel that really satisfies. Location allows walking to many sights including ATT Park and Union Square. Powell Street cable car stop is five minute walk. Of more importance is that the hotel is literally across the street from the BART stop at Montgomery Street. Rode BART to... More 

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PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest Mike and family, Thank you for returning to the Palace and sharing your review of your recent stay. We are delighted that your family enjoyed your visit. Thank you for your valuable feedback, we have shared your important comments with our Front Desk and Restaurant Venue Management. We are so pleased that you had a pleasant stay,... More 

Santa Rosa, CA
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Frequent guest over the years. First time back since the renovations. The choice of carpeting in the reception, main hall, and Garden Court is just awful. It's like the decorators from their luxury collection property The Nines in Portland, OR were given the ball to modernize the Palace. The majesty of the building and the history are just undermined by... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback of your recent stay at the Palace. We are so pleased that you enjoyed your newly renovated guest room. For future stays, please be aware that our interior facing guest room windows do open and our Front Desk team will be happy to provide one of these rooms to you. We... More 

Knoxville, Tennessee
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This beautiful carefully restored and maintained hotel made us feel special from the moment we pulled up in our car. The valets are personable and prompt, offering help every time you walk out the door. We received a fantastic upgrade to a suite thanks to our reservation being made through American Express. The corner suite had living room, king bedroom... More 

Was this review helpful? Yes 1
PalaceManager2, Manager at Palace Hotel, responded to this review

Dear Valued Guest, We are so pleased to hear that you two enjoyed your recent stay at the Palace! Thank you for sharing that you enjoyed the Fitness Center, Pool, Service, Dining and comfortable guest suite! We hope to welcome you back to the Palace on your next visit to San Francisco. Our best regards to you, Hotel Manager The... More 

Hotel Review Summarization

What travelers say

  • Union square(24)
  • High ceilings(12)
  • Room service(11)
  • Very nice(8)
  • Great location(8)
  • Bart station(6)
  • Pied Piper bar(5)
  • Financial district(3)
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Amenities (71)
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Grand Deluxe Room (12)
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Pool (34)
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Presidential Suite (20)
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Superior Room (King Bed) (114)
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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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