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Palace Hotel

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2 New Montgomery Street, San Francisco, CA 94105
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2,046 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burlington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel and facilities are fantastic. Everything is luxurious, including the wonderful pool. I also received great service. I left some items in my room which the Security team quickly found and shipped it to me. My prior experience when forgetting something is that most times it is lost forever. Thanks to everyone who helped.

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Valrico
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent four nights in the Palace in June as part of my birthday trip to California. It was our third trip to SF. The massive renovations to the common areas are spectacular and incredibly beautiful, specially the Garden Court. Gorgeous in every respect! The Pied Piper Bar & Grill with the Maxfield Parrish painting hanging over the bar and... More 

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1 review
3 of 5 stars Reviewed 2 days ago NEW

Location: 10/10, near to mall Room: Clean and spacious Service: But gotta give 3 stars because I was charged 28 USD for having amazon delivered something to the hotel. Stayed at Hyatt down at Embarcadero, and I've never been charged for something delivered to me.

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Honolulu, Hawaii
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have mixed feelings about this hotel. We stayed for two nights in June 2015. The common areas -- reception, hallways -- are stunning. The hotel is in a fantastic location to explore downtown San Francisco and is convenient to BART to get around elsewhere in the bay area. The room itself was nice, a little on the smaller side... More 

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at The Palace at the end of May, including Memorial Day weekend. What a gem! The staff was extremely courteous and professional. Always a friendly nod or "good morning" or "good evening" as we walked through the lobby or in & out of the hotel. I called down to the front desk when I needed an extra item... More 

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San Francisco, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband was in San Francisco on business, so my young children and I stayed with him at The Palace. I arrived at the hotel with my children separately from my husband. Upon driving up to the hotel, I was immediately and warmly greeted by Jorge, who welcomed me to the hotel, said hello to the kids, unloaded the car... More 

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London
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Palace is an institution in San Francisco. Excellent service, ambiance, facilities and style. What is great is it is NOT a snobby hotel - like some other 'glamorous' establishments - who only pretend to be an equal. Every one is treated like royalty. Fantastic breakfast buffet in the wonderful lobby not to mention a great bar and speak easy.... More 

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Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

stayed for 4 nights in June - wish it was longer! the room was great, and the service was at the high level one would expect from such an upscale place. But the ambiance was amazing - the lobby had fresh flowers every day, the main cafe had terrific decoration (chandeliers, artwork). The location was also excellent - walking distance... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in June on business. The location is great, it's close enough to Union Square and the shopping to be convenient but not so close that you're swamped by tourists when you step out of the door. The bar (dodgy name aside) is dark enough to be private, does good food, my one complaint was that the barman failed... More 

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Miami Shores, Florida
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for Pride weekend. It's in a great location to shopping, restaurants & Fisherman's Wharf. You can walk to just about anywhere! The staff were very personable and attentive. The rooms are spacious and the beds are SO comfortable. The bath products are the perfect size. Not small, cheap or hard to open! My only complaint is, you can... More 

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