We booked through a website. When we arrived, the hotel had no record of our reservation. We should have taken this clue and left quickly...but location convinced us to stay. Big Mistake! If the filthy rooms were not enough to send us packing the sewage seeping through the walls in our bathroom should have sent us on our way. The... more

My husband and I have stayed at the Touchstone four or five times, for 2-4 days at a time, and love it. It's simple lodging (the Ritz it is not) but it is many things: very clean, friendly, affordable, reliable, comfortable. The beds are platform beds, but we find them to be fine and have always slept well at this... more

We reserved a room for 4 nights for 2 adults and 2 kids. The hotel boasted "confortably equipped" rooms with a desk, t.v., cable, etc. and with breakfast next door at David's deli -- with 3 country fresh eggs, etc. The place was downright horrible. The beds were a cross between platform beds and futons that were so hard and... more

I stayed at the Touchstone on Friday Aug. 17, 2007 and it was one of the most disturbing experiences my girlfriend and I had at any hotel. We were OK with the simple furnishings and small room when we made our reservation because we were only staying one night. When we first entered the room we could see the street... more

My wife and I booked a room here because of it's proximity to the Curran theatre. We were going to see Jersey Boys and wanted to spend the night in the city and not have to drive anywhere once we got there. We also didn't want to spend $200 or more for a room for just one night. After we... more

Avoid this place at all cost. Everything you read about this hotel is true. However, I had to learn about it the hard way. I had the miserable pleasure of staying at the Touchstone for two seemingly endless, sleepless nights. The rooms itself are very small. There is barely any space to do anything in the room. The beds are... more

We tried to book the St. Andrews, but they were full and referred us to their other property. We booked without researching...what a mistake! Although, when I look at their website now, I can't believe that we were in the same hotel! The rate was reasonable, and the person who booked our room told us they did have parking available.... more

Our camera, bag, lenses, and film (worth $900.00) were stolen out of our suitcase from our room. The owner never came over to us to apologize and we had to call the police ourselves. We checked out after one night but the hotel charged us for two nights!! They haven't even responded to my credit card company in regards to... more

Tombstone as we came to call it is well placed for Union Sq shops restaurants and the cable car (providing you turn left out of the hotel and not right)! It is very small as are the rooms and they do not resemble the rooms on their website (and we had three of them to compare)!. What we could not... more