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Hotel Zetta San Francisco

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GreenLeadersPlatinum level
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55 Fifth Street, San Francisco, CA 94103 (Formerly Hotel Milano)
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Hotel Zetta San Francisco
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Hotel Zetta San Francisco
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392 Reviews from our TripAdvisor Community

Traveler rating
    211
    122
    45
    7
    7
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54
127
13
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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There are newer reviews for Hotel Zetta San Francisco
See the most recent reviews
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 23, 2014

Please check your bills from this hotel. I was billed an extra charge of $6.53 and it was not on my folio when I left the hotel and I did not use the minibar. I know it is not much but I called accounting and they said they would reverse the charge. One month later and there still was no... More 

Was this review helpful? Yes 2
Toronto, ON
Top Contributor
84 reviews 84 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 17, 2014

Booked through Expedia, and we were supposed to get a bigger room, but realized long after the fact that we were in a regular room which is a bit on the small size. The bathroom area was a bit tight getting in and out. There was no view in our room. But it was quiet and had good sleeps there.... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Walkabout101, You seemed to have stayed when we have a special event in our lobby when we partner with a local charity. These are invitation only events in the lobby and the playroom and they create a great vibe in the hotel. Hotel guests are always invited and welcome to these events, it is a great opportunity to meet... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2014 via mobile

Overall a great hotel, lobby and games room brilliant, room spacious and bathroom great. We arrived after a long flight from the UK and had to wait a while to check in. There were some 2 females chatting to the staff. Despite emailing in advance and requesting a room with an external view, and receiving an email confirming this, when... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Sarah H, Thank you for the review, I am disappointed that we did not exceed your expectations and I have addressed this with my team as we are committed to provide a unique experience to all our guests. i am however delighted that you enjoyed your stay overall and I am looking forward to welcoming you back very soon.... More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 16, 2014

This is a very nice, central boutique hotel in San Francisco. Trying to be a little different than all the chains. The location is excellent, the service is very personal. Only stayed here for one night, but it was actually very good. I'll come back.

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear OliverS, Thank you for the kind words, we truly hope that you can stay longer on your next visit. The details of our design are plentiful and it often takes more than one day to fully appreciate the hotel and all the fun amenities. If you stay on a Saturday, we also offer a complimentary yoga class for our... More 

Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 13, 2014

We can highly recommend this designer hotel. The location can not be much better and the atmosphere in the hotel is great - especially with the game room and the lobby itself. The rooms are also decorated in a cool way. The main reason that this is not a rating of 5 is the really bad internet where we had... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear KarstenG, It is always good to know that our guests enjoy their stay. We ave a unique design, a fun atmosphere and our Playroom is the ideal spot to relax with family and friends. We have invested a lot in our internet/wifi infrastructure and I am disappointed that it did not work properly. We have set up the system... More 

Bethesda, Maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2014

This hotel is located near Market St, close to shopping, restaurants and the cable car. It's a fantastic boutique hotel with 2 great bars. It's appropriate for all ages. Zetta's room are comfortable and equipped with large TV's, plenty of outlets for electronics and a full size high end amenities in the bathroom. They have plenty of public space to... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear MDHotelier2, Thank you for the great recommendation and for the detailed review - we designed our rooms for guests to be connected and we included plenty of outlets so you can charge all your devices, we even have outlets built in the night stands. I hope that you had a chance to try our restaurant The Cavalier, it is... More 

Dublin
Top Contributor
63 reviews 63 reviews
60 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 10, 2014

This is a really nice hotel in an excellent location, just a short walk from Union Square and all the main shopping thoroughfares. The lobby is really bright and airy and the decor/design throughout is really modern and up to date. The room was very quiet and very nicely decorated and furnished. The staff at front desk also were very... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Philip33, I wish you all the luck in the world so that you can come back and visit our wonderful city. We would be delighted to welcome you back at Hotel Zetta. Hopefully you had a chance to enjoy our Playroom, with a pool table, a shuffle board and now a ping pong table, it is definitively a lot... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed August 10, 2014

not often i get to extend after a work trip, but i'm glad I had the opportunity at Hotel Zetta. It's well located in a sweet spot of downtown SF. Sandwiched close to the Westfield (all the shops you could wish for on market), plus across the road from a BlueBottle (amazing coffee), and a stones throw from the BART,... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Springjon, wow! it was a lot of fun to read your review, you seem to have had a lot of fun in our hotel. I am glad that you noticed one of our latest addition to our room - our branded Jambox wireless speaker, they truly have a great sound and it is compact enough that you can bring... More 

Moscow, Russia
Top Contributor
57 reviews 57 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 8, 2014

I chose to stay at the Zetta for it's location - it's just off Market st., so it's extremely convinient for public transport, close to Union square, great for shopping and there are lots of dining options close to the hotel. Loved the design of the rooms (although some might find them a bit dark) and the lobby. The hotels... More 

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Katri0na, I am thrilled that you enjoyed our fun design, convenient location and world class restaurant. There are many choices for great restaurants in San Francisco and having one of the best one in your hotel is definitively a plus. We hope that you will come back to San Francisco soon for more fun and great food. Cheers, Benjamin... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

This is a really cool, modern hotel - the rooms are comfy, and there is plenty of space too. Lots of nice features, such as the coffee machine and the huge TV made staying here really great. The location is perfect - two minute walk from the nearest cable car station (although to avoid the queues, you'd be better walking... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear EllieW19, It is so great to hear that you enjoyed our Playroom and that you spent some time honing your skills at Jenga, shuffle board and the pool table. Next time you will have to play ping pong as well as this is one of the latest addition to our Playroom. We hope to see you soon at Hotel... More 

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South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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