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Hotel Zetta San Francisco

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55 Fifth Street, San Francisco, CA 94103 (Formerly Hotel Milano)
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Hotel Zetta San Francisco
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Hotel Zetta San Francisco
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378 reviews from our community

Traveler rating
    201
    119
    45
    6
    7
See reviews for
52
120
13
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I travel frequently for both business and leisure, this stay was for the latter of the two but would recommend it for any visit to SF. This was far and beyond one of the best overall hotel stays I have had ANYWHERE, not just in SF. The atmosphere combined with the outgoing staff makes for the perfect stay. Not to... More 

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Brussels, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Everything was perfect: the welcome, the room, the bar, the restaurant The Cavalier ( delicious breakfast and dinner, especially the roasted oysters). A spécial Word for the receptionist team because of their really good advices for the restaurants in town

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Worst hotel experience. They said our room was ready and to give them 5 mins to check on it. 30 mins later they told us the room was not ready and they were figuring out what to do. Don't stay here, really bad service.

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Anabelle S, I am truly disappointed that your experience was not up to the standard that we are proud and passionate to deliver to all of our guests. A member of my management team has reached out to you via email to resolve this issue as our main goal is to provide a fun, relaxed and worry free hotel... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

On arrival our room was ready which was great, we arrived at 10am. However we booked a king deluxe room and got out in a wheelchair room with 2 double beds? The staff at reception are very helpful with anything you need! The room was dirty, there was a squashed bug on the bathroom wall when we arrived and was... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been checked in for less than 3 hours and I'm already in love. The hospitality of this place breathes nothing but good vibes! My driver Jonny was waiting for me at the airport with a huge smile on his face, and was extremely friendly the entire trip. When i arrived at the hotel, I was greeted by Daniel,... More 

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear keith B, WOW Just Wow! This is exactly what I thought when reading your review. I am so proud of the entire team and their ability to create lifetime memories with our guests. I can assure you that we will properly celebrate your comments with the team. Thank you for choosing Hotel Zetta and taking the time to share... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

nothing extraordinary. Basic room. Basic bed. Clean, but not that clean (bathroom needs a really good scrub around the edges... Particularly the shower). Close to Market St. but too many scary homeless creepy people in the area (not the hotels fault, I know, but it has really diminished my opinions of San Francisco). Service staff are friendly and housekeeping ladies... More 

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear HUNTER313, Thank you for staying with us and for taking the time to share your experience. I am delighted that you noticed how friendly our team is and I am glad that it made a difference during your stay. I can assure you that I will follow up with our housekeeping team as you should have received the coffee... More 

St. John's, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was immediately next door to shopping and Union Square where access can be had to public transportation including the cable cars. Inside, the hotel was immaculate and the staff were very friendly and helpful. The hotel room that I had was a corner unit with lots of light. It was a good size and nicely decorated. There is... More 

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear LJS20150406, Thank you for your kind review, I am delighted that you had fun at Hotel Zetta and that you enjoyed our location, well decorated rooms and our happening S&R lounge. Please come back and visit us soon, we are expecting you. Cheers and safe travels, Benjamin Duverge - General Manager More 

Oslo, Norway
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived in the middle of the night from Las Vegas, looking for a room all around we found hotel zetta and it looked quite clean and central. Quite expensive to park the car, but at the reception the staff is service minded, flexible and helpful, really gentle. Hotel is modern and re-call to Alcatraz.

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear MateoST, Thank you for giving us your feedback on this forum, it is very much appreciated. I am glad that we could accommodate you at the last minute, we are very centrally located with great access to the highway so we are the ideal place for a short stay. Parking in San Francisco as in all big cities can... More 

Layton, Utah
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a long weekend here while visiting our son. The location was great for access to BART, Muni and Cable Cars. Shopping just out the door. The staff was always pleasant and very helpful. Will stay here again.

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Tcp25, Thank you for choosing Hotel Zetta, we truly appreciate it. I am thrilled that you enjoyed our location and our team,they love what they do and it is good to hear it shows. We are all looking forward to welcoming you back very soon! Cheers, Benjamin Duverge - General Manager More 

West New York, New Jersey
Top Contributor
61 reviews 61 reviews
57 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This small boutique hotel has an intimate feel. Our room (801) was very large and has a view of a lovely public courtyard across the street. Great location. Close to everything you may need: Powell St BART station, Powell St cable car, many public bus and tram lines, short walk to Union Square and Moscone center. The lobby bar was... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear CliveNYC, Thank you for the detailed review, we are passionate about what we do and are delighted when we leave lasting memories with our guests. I am glad that you used one of our program that allow us to be mindful of our environment and at the same time be rewarded for it. We are continually working on making... More 

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Staying in SoMa

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SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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