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Hotel Zetta San Francisco

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55 Fifth Street, San Francisco, CA 94103 (Formerly Hotel Milano)
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Hotel Zetta San Francisco
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Hotel Zetta San Francisco
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372 reviews from our community

Traveler rating
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    44
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

nothing extraordinary. Basic room. Basic bed. Clean, but not that clean (bathroom needs a really good scrub around the edges... Particularly the shower). Close to Market St. but too many scary homeless creepy people in the area (not the hotels fault, I know, but it has really diminished my opinions of San Francisco). Service staff are friendly and housekeeping ladies... More 

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St. John's, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was immediately next door to shopping and Union Square where access can be had to public transportation including the cable cars. Inside, the hotel was immaculate and the staff were very friendly and helpful. The hotel room that I had was a corner unit with lots of light. It was a good size and nicely decorated. There is... More 

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear LJS20150406, Thank you for your kind review, I am delighted that you had fun at Hotel Zetta and that you enjoyed our location, well decorated rooms and our happening S&R lounge. Please come back and visit us soon, we are expecting you. Cheers and safe travels, Benjamin Duverge - General Manager More 

Oslo, Norway
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived in the middle of the night from Las Vegas, looking for a room all around we found hotel zetta and it looked quite clean and central. Quite expensive to park the car, but at the reception the staff is service minded, flexible and helpful, really gentle. Hotel is modern and re-call to Alcatraz.

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear MateoST, Thank you for giving us your feedback on this forum, it is very much appreciated. I am glad that we could accommodate you at the last minute, we are very centrally located with great access to the highway so we are the ideal place for a short stay. Parking in San Francisco as in all big cities can... More 

Layton, Utah
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a long weekend here while visiting our son. The location was great for access to BART, Muni and Cable Cars. Shopping just out the door. The staff was always pleasant and very helpful. Will stay here again.

Was this review helpful? Yes
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Tcp25, Thank you for choosing Hotel Zetta, we truly appreciate it. I am thrilled that you enjoyed our location and our team,they love what they do and it is good to hear it shows. We are all looking forward to welcoming you back very soon! Cheers, Benjamin Duverge - General Manager More 

West New York, New Jersey
Top Contributor
61 reviews 61 reviews
57 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This small boutique hotel has an intimate feel. Our room (801) was very large and has a view of a lovely public courtyard across the street. Great location. Close to everything you may need: Powell St BART station, Powell St cable car, many public bus and tram lines, short walk to Union Square and Moscone center. The lobby bar was... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear CliveNYC, Thank you for the detailed review, we are passionate about what we do and are delighted when we leave lasting memories with our guests. I am glad that you used one of our program that allow us to be mindful of our environment and at the same time be rewarded for it. We are continually working on making... More 

Newport Beach, California
Contributor
20 reviews 20 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overnight stay for a friends Bday dinner. Hotel is well located, near Union Square and right next to a major mall (literally steps away). The Powell Street BART station is very very close to the entrance (one of the reasons I chose this hotel) so its easy to get to from nearby airports. Walgreens Pharmacy less than a block away... More 

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Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear rwhaugan, What a detailed and thorough review, thank you, you almost have covered it all, from our prime and very convenient location, friendly service, fun public area and our fitness center. Next time you come to visit us, please make sure to try our restaurant "The Cavalier", they are already part of the top 100 bay area restaurant list... More 

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My colleague and I stayed at Hotel Zetta for 5 nights this month, and what an awesome experience it was. The property is done up beautifully from the inside. Great artwork, funky interiors, super-friendly, helpful and useful staff, comfortable and tastefully designed rooms with great artwork. There's a very cool game room with pool, atari games, tossing footballs down the... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Savjag, It is so great to hear that you had a chance to experience our on demand education program in partnership with General Assembly. We are just in the testing phase and are planning to offer education on demand to all guests staying at Hotel Zetta very soon. Please come back to visit us very soon, we are working... More 

Napa, California
Top Contributor
142 reviews 142 reviews
39 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I think of this hotel as a reverse mullet: Party up front, business in back. Music plays somewhat loudly in the lobby, which aspires to be a nightspot for the general public. (Whether it’s successful as such would need to be determined by observing on the weekend.) The lobby is in effect a hip, quirky, fun, two-level lounge, with a... More 

Was this review helpful? Yes 3
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear B_Pope, Thank you for the thoughtful and very detailed review, I have to say that I loved your "reverse mullet" analogy, it really goes well with our "Work Hard, Play Hard" theme. I am thrilled that you enjoyed your stay and very much appreciate your suggestions. The entire team is looking forward to welcoming you back very soon. Happy... More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was booked into the Zetta for my most recent stay in San Francisco. I had visited the bar previously (well worth it). I arrived a little frazzled by a combination of the long flight from London and finding out that Virgin had trashed my bag. I was warmly welcomed and offers a beer as I was checked in (never... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Nick P, I am so thrilled that the team was able to make you feel special and welcome after your long flight from London. It just show how little acts of kindness make a huge difference in a guest's experience. We will celebrate your comments with our team! We are keeping beers at the front desk and they will... More 

Caldas da Rainha, Portugal
Top Contributor
70 reviews 70 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a congress and a small meeting in the hotel. The meeting inside was excellent, the room was good, the catering excellent but the airco was not working easily, but complicated to manage. Now about the room: was spacious but dark little or no windows overlooking walls. Room was clean and done timely. breakfast was too expensive so... More 

Was this review helpful? Yes 1
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review

Dear Les K, Thank you for taking the time to give us some feedback, it is appreciated and we truly value it. We are currently working in offering an new, innovative and more approachable breakfast option that is more suitable to the active lifestyle of our guests. We truly hope that we will have a chance to welcome you back... More 

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South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
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