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Cova Hotel

GreenLeadersBronze level
655 Ellis Street, San Francisco, CA 94109
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Cova Hotel
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Cova Hotel
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719 reviews from our community

Traveler rating
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    321
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Cova Hotel
See the most recent reviews
Langley, BC
Top Contributor
112 reviews 112 reviews
34 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were excited to be coming to the Cova, but disappointed very quickly on. The hotel itself is nice and modern. The rooms are small but comfortable. They say that they are a pet-friendly hotel, however, DO NOT STAY HERE WITH PETS! There isn't a speck of grass anywhere near the hotel, and the neighbourhood is not good for going... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We do sincerely apologize for the issue you experienced while staying with us at the Cova Hotel. Our management team would like to impress upon... More 

West Sacramento
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for one night. I was impressed with the service. Our reservations were wrong (I believe due to the booking agency, not the hotel but who knows for sure) however they immediately switched us to an "upgraded" king room. The room was large, bright and clean. The decor is very minimal, cool and modern, it... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

We appreciate your recent review and thank you for sharing your 1 night experience with us. Your review is surely a great read in which we hope to learn from this and used as a tool to make sure we always provide great customer service. I'm very happy to hear that you enjoyed your overall stay with us. Thank you... More 

1 review
4 of 5 stars Reviewed April 20, 2015 via mobile

Other than the many bums on the street we had a good experience. Actually it was kind of exciting if u like a good rush. Luckily this hotel provides a shuttle to different spots if u want to avoid this problem... If you have a car though u should be fine. The staff, especially a cool dude named Mark, was... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay with us. I'm proud to hear that my staff, especially Mark, did an amazing... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015 via mobile

This hotel has everything you need, great staff, nice installations, amazing breakfast, but the neighborhood even is not dangerous at all is not the best. Is is super close to Uniib square, so is super convinient, but not the bes. Two blocks of downtown.

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are very happy that you considered our hotel to be very convenient to get around to major locations in San Francisco. You are correct... More 

Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 19, 2015

This was my first stay at Cova. I was very pleased with the staff and the all around service of the hotel. Unfortunately, the biggest drawback to staying here was the seediness of the neighborhood the hotel is located in. It was especially unpleasant and scary to walk a 2-3 block radius. Even more so at night. I would advise... More 

Was this review helpful? Yes 4
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay with us. Thank you for giving us an in depth overview of your entire... More 

Hamilton, Waikato, New Zealand
Top Contributor
72 reviews 72 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 16, 2015

Stayed here for two nights and was pleasantly surprised! The room was huge, balcony with a door was nice, lifts were quick, parking was easy, breakfast was nice, staff were friendly and loved a good laugh which was nice. They were good at explaining things and more than happy to help you with any questions you had. Thoroughly enjoyed it!

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! I hope that this message finds you well. Everyone here at the hotel enjoyed reading your review. I personally enjoyed it myself because you are pointing on a great trait that the employees have here and that is their positive personality. We are so happy to know that you enjoyed your interactions with us over here. I am... More 

Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 10, 2015

We had a great experience staying at Cova Hotel, and would definitely stay there again. The room we stayed in was quiet, clean, and comfortable. My thought is that the building must have gone through recent renovations or improvements. I was impressed with the trendiness of the furniture and bedspread. We were on the 7th floor. If you decide to... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. It so great to know that you enjoyed your stay with us. We just completed a soft renovation in which we installed new carpets in... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 4, 2015

This was a returning visit to the Cova for me. I arrived in the late evening for 4 nights and found the check in to be really easy. The front desk staff had the paperwork all out ready, and check in was complete really quick. The staff were really good in advising the best route to walk to various places... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! We want to thank you so much for choosing us, once again, as your hotel destination in San Francisco. It's always a great pleasure to have guests returning to visit us here. We appreciate your kind review concerning the size of the rooms and the amenities that we offer here. As you already encountered from your stays with... More 

Los Angeles, California
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 28, 2015

My sister and I stayed at Cova for our getaway trip to San Francisco and we enjoyed our hotel overall. Cons: Poverty in the area. There are a lot of homeless individuals around the hotel. It's really sad because you can see that many of these individuals are not mentally healthy. I didn't feel scared at all, however. Most individuals... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your overall stay at the Cova. I'm very proud that my staff was able to accommodate you... More 

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2015

Clean, well run hotel. Front desk staff very helpful, especially Lawrence. I had misread the hotel shuttle information and without making any reservations, arrived at Union Square around 3 pm and called the hotel. Lawrence explained to me that the shuttle only picks up when reservations had been made in advance. He then contacted the shuttle van, found out that... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

We are very happy to hear that you enjoyed your overall stay with us. It's rewarding for me as a manger to hear Lorence made a significant impact during your stay. I will make sure to share your review with him. We pride ourselves in provide excellent service and we always try our best to go above and beyond to... More 

Hotel Review Summarization

What travelers say

  • Union square(21)
  • Free shuttle(10)
  • Homeless people(9)
  • Very nice(4)
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328 photos of this hotel

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Bathroom (21)
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Deluxe King Room (23)
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King Superior Room (19)
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Suite (31)
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The Hotel (32)

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