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3.0 of 5 Hotel   |   655 Ellis Street, San Francisco, CA 94109
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73%
Ranked #98 of 236 hotels in San Francisco
Certificate of Excellence 2013
GreenLeadersBronze level
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579 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkshire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The first and most important point is the location, which is the Tenderloin area of the city. We discovered (note we were not advised or warned) that this area is prevalent with homeless people, drug dealing, prostitution and goodness knows what else, and this was clearly visible and unsettling to say the least. I would advise anyone to Google 'Tenderloin... More

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Durham, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I have just returned from visiting San Francisco and staying at the Cova Hotel. We were aware that the hotel was situated in the Tenderloin area which has a reputation for a seedy side of the city. What we were not ready for was the potential danger represented by the large number of homeless vagrants on an... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed there for just one night. The hotel is very modern and the staff is very friendly and competent. You've got clean rooms and also a gym inside. A complete breakfast is provided in the restaurant right next to the hotel and is included in the price. The only minus point is, that there are quite a lot homeless... More

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Sacramento, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel on April 12th with my two daughters, age 4 and 15. I travel to S.F. very often and always take BART into the city and rely on public transportation. I've stayed at many hotels in a variety of areas. Not sure I would stay at this hotel again. It was an okay hotel in a... More

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Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this review

Dear michpadams, Thank you for your recent stay and for sharing your experience with us. We feel sad that you were discontented with our immediate location and regrettably, the Cova Hotel management doesn't have the control of the surrounding area. The shuttle that we provide runs from 8:00 am to 10:00 pm seven days of the week, to drop off... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The staff at the Cova was friendly and helpful and easy to work with.The hotel is somewhat dated and in need of some amenities i.e… microwave and mini fridge in room would be a good start. The King size bed was comfortable as well as the pillows, the shower was adequate and clean. The desk chair could be updated and... More

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Sydney
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Rooms are comfortable and clean. Customer service is hit and miss. Latoya on front desk was amazing. Super friendly and efficient. The other front desk staff were kind of vague and not very switched on. The location is really a bit of a worry. We weren't worried about the homeless but the crime is a big concern. We did walk... More

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Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this review

Dear mack1975, Thank you so much for your recent stay at the Cova Hotel and for sharing your wonderful experience. Cova stands for Comfort and Value. I do hope that we have provided that to you during your stay. We pride ourselves in providing excellent service from our guest’s arrival to their departure. Thank you so much for acknowledging one... More

Sheffield, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived to very helpful staff who helped us drop our rental car at enterprise (just down the road). Great rooms with nice clean bathroom. The restaurant next door is nice (but the free breakfast is limited). The staff were very helpful. The best part was a free shuttle bus that runs throughout the day. Although San Fran is small... More

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Derby, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Firstly the staff were great and rooms generally good. There are plenty of warnings on other reviews that you are in Tenderloin and expect homeless, street people to be wandering and occasionally asking you for change etc.if you can get over that prospect then the Cova is great value for an expensive city. Continental breakfast is included as is wifi.

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Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Me and a friend stayed here for 3 nights, we have never been to San Fran and having read about the didgy neighbourhood we were staying in we were a bit apprehensive! We did see a lot of homeless people & police were always around at night with sirens going but all in all we felt safe enough. We didnt... More

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Denver, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is located in a very high crime area. We witnessed multiple drug deals On the street in front of this hotel, prostitutes at the corner, and other crimes. The area in front of the hotel was dirty. We also witnessed a homeless man urinating on the wall of the building next door to the hotel. This location is... More

Was this review helpful? Yes 3
Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this review

Dear firemanDavidF, Thank you for your feedback. Please accept our sincere apologies for the inconvenience you have encountered where Cova Hotel is located. We are in the center of downtown San Francisco. With that being said, the vivid city life that surrounds our hotel can be alarming. As you know, we take various precautions to alleviate our guest of these... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(52)
  • Homeless people(29)
  • Free shuttle(26)
  • Very clean(9)
  • Breakfast room(6)
  • Very nice(4)

Additional Information about Cova Hotel

Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#35 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
Official Description (provided by the hotel):
Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable. Room rates include complimentary continental breakfast and transportation to Union Square. ... more   less 
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Also Known As:
Cova Hotel San Francisco

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