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Cova Hotel

GreenLeadersBronze level
655 Ellis Street, San Francisco, CA 94109
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1 room 1 adult
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Cova Hotel
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846 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is nice and clean, and staffs are very friendly. Manager here was very helpful when I asked him about where to go, and I loved all the places (sightseeing, restaurants, bars... Etc) he recommended. Although I I understand why some people would think the neighborhood is kinda ghetto, it seemed fine to me when I walked to union... More 

Helpful?
2 Thank i-chieh w
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Dear I-chieh, Thank you so much for your most recent review. We are so pleased to know that you enjoyed your overall stay with and found the staff to be very accommodating to your needs. I do remember assisting you during your stay and the pleasure was all mine in recommending places for you to enjoy city even more. I... More 

Laurinburg, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband & I stayed at Cova for a week as we were visiting family. The free breakfast was just right and the room was spacious. We truly enjoyed our stay there. Kenisha who worked at the restaurant that served the breakfast was very accommodating and made our visit pleasant. We will definitely stay there again when we visit our... More 

Helpful?
1 Thank mary l w
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Mary, Thank you very much for your kind review. We are so pleased to know that you enjoyed the amenities that we offer at the hotel especially the complimentary breakfast that is provided. To know that you received great service from Kenisha is a great comment to point out. She will surely be recognized by the management staff... More 

India
1 review
4 of 5 stars Reviewed 2 weeks ago

Cova Hotel was very kind to me and my family. We stayed for 4 days vacation and go to see a lot. The staff is very friendly and helpful. Shedon at the front desk suggested some things for us to do while in San Francisco, and we enjoyed everything. Nice clean hotel. Lots of homeless but we did not get... More 

Helpful?
Thank Khati L
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Khati and family, We are very happy and pleased to know that on your 4 day Vacation you enjoyed your stay in San Francisco. We are very proud that the hotel staff, especially Shadon, were able to provide suggestions for you and your family. We hope that the suggestions were useful and provided a lasting memory for your... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Let me start off by saying the customer service of the staff is Amazing! When I walked in the staff immediately greeted me very welcoming with a smile. My room was very nice, on the 7th floor with a nice view, and very clean. The location may seem a little sketchy but Shadon the front desk agent guided us the... More 

Helpful?
Thank Olevia M
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Olivia, Thank you so much for your pleasant review! It's so great to know that the service you received met your expectations. We are very pleased to know that our Front Desk Agent Shadon was able to assist you in navigating the city. She is indeed a great asset to our hotel. She was actually promoted to our... More 

Milwaukee
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay there, because I found a pretty good offer, and the fact that is walking distance from Union Square was very appealing. The room was nice, clean and the staff willing to help. The location, not so good. A lot of noise at night (we were on 7th floor, so I can't imagine what happen if you are closer... More 

Helpful?
Thank carcalumo
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! We are very happy to know that you enjoyed your overall stay with us at the Cova Hotel. The hotel is indeed walking distance to Union Square but we also hope that you were able to utilize our complimentary shuttle services which goes to Union Square, Fisherman's Wharf and Japantown. We understand your concerns about the location and... More 

London, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room and hotel were clean, the rooms were nice with fresh paint. The bones of the hotel are older, and it is not as soundproof as a modern facility. There are a number of people in difficult social circumstances in the area, but I walked everywhere, including in the evening, and no one ever harassed me, asked me for... More 

Helpful?
Thank AntwhereButHere
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! On behalf of the entire staff at the Cova Hotel, we would like to thank you for staying with us.l. We are all very happy to know that your accommodations here were pleasant and comfortable. We do hope to see you in the very near future and if you need anything at all, do not hesitate to contact... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a group of guests in town for a meeting and the hotel staff was helpful and friendly, the rooms were very nice, clean and comfortable....and while the neighborhood in one direction is funky the hotel if fine, safe and lots of good Vietnamese and Thai restaurants one minute walk away.

Helpful?
Thank Bradley A
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Bradley, Thank you so much for your kind review! We are very pleased to know that you enjoyed your stay with us and found our accommodation to be to your satisfaction. It's great to know that you were able to see the beauty of our location which is very diverse in culture especially cuisine. We do hope to... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is horrible! It is not even worth one star but that was the lowest I could put! The location is very bad as there are many homeless people, hookers and lots of people of their face on drugs. We felt so unsafe that we did not eat dinner the whole time we were there as we were too... More 

Helpful?
1 Thank kylie334
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Kylie, We are so sorry to hear about your dissatisfaction at the hotel especially our location. We are fully aware of the challenges that we face being in this area in which I hope that there was a point where you were able to utilize our complimentary shuttle to Fisherman's Wharf, Union Square, and Japantown. Our Front Desk... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Horrible location, horrible rooms and unaccomodating staff who wouldn't except a universal credit card that had been excepted by 6 other hotels across the states previously. Neighbourhood is unsafe! Do not walk the streets surrounding it.

Helpful?
1 Thank Meezy Y
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 6, 2016

Nice hotel in San Francisco. The neighborhood is poor and full of homeless people. Rooms are clean, a little bit dated. Nice TV, fast & free Wi-Fi. Breakfast is good, staff is friendly and the shuttle service is efficient.

Helpful?
1 Thank Nick K
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day and thank you for your feedback on Trip Advisor. We are pleased to know that you enjoyed your overall stay with us here. We do understand the frustration about our surroundings but happy that you were able to utilize our shuttle services during your stay with us. We do hope to see you in the near future. Take... More 

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