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Cova Hotel

GreenLeadersBronze level
655 Ellis Street, San Francisco, CA 94109
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Cova Hotel
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Cova Hotel
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716 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
19 reviews 19 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pros: Great boutique-style room Free wifi Free simple breakfast Very nice staff Elevator safety measures Free shuttle to union square Really nice rooftop $$ Price Cons: I currently live in NYC and am very familiar with urban neighborhoods. The worst part of this hotel is the location. I used to live in SF and this area (the Tenderloin) has always... More 

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London
Contributor
17 reviews 17 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for two nights, we were immediately given un unasked for upgrade on the 7th floor. An extremely spacious room and as large bathroom that I suspect was designed for a disabled guest which more than covered our needs. Other reviews talk about the area and I feel I have to chip in my two pennysworth...undoubtably you will... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day and thank you so much for your most recent review. We are pleased to know that you highly enjoyed your stay with us and found our amenities to be of service to you. We thank you for also pointing out the fact that the Cova Hotel does support the neighborhood and its causes to assist the less fortunate.... More 

Sydney, Australia
Contributor
19 reviews 19 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was nice, the rooms good size except there is no air conditioning in any of them so I would hate to be there in summer. The staff were extremely helpful. Unfortunately it's not enough to overcome the fact the hotel is in a terrible location. The homeless population in that area is overwhelming, not only the homeless but... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. It's very unfortunate that you witnessed an issue down the street from the hotel. We feel terrible that you did not feel safe ever since... More 

Gold Coast, Australia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in March. The hotel is great, friendly, helpful staff, clean rooms and very good shuttle service. The area surrounding it is kinda scary, they are on the edge of one of the worst neighbourhoods with a lot of homeless. nevertheless we walked around during the day without any hassles. turning left out of the hotel instead of... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. We pride ourselves in providing excellent service and offer value amenities and i'm... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The service at the COVA is both friendly and helpful. Free wifi and breakfast are bonuses. The area surrounding the hotel is not so nice, so you need to use the shuttle, which you have to book in advance, or taxi/uber to get around. Room itself was clean, well serviced pleasant to stay in. Probably not as close to the... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are very happy to know that you considered our service to be to your satisfaction. We strive to be as helpful as possible to... More 

Munich, Germany
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros: - comfortable room - friendly and helpful staff - nice shampoo etc. Cons: - terrible neighbourhood, and even with the advice from the staff we felt it was very unsafe in all neighbouring streets. a group of large men probably wouldn't feel unsafe, but as a couple we were not happy. - we had to take a taxi frequently... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm so sorry to see that there were more Cons than Pros in your review. I hope that if there is anything I can do... More 

Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I had read other reviews saying the neighborhood is rough/ unsafe...I can't say I felt 'safe' walking to the hotel at 11PM but since I wasn't alone on the street I assumed I wouldn't get stabbed and mugged either (single women, couples, etc. were walking on the street as well). I left the hotel before 8AM and walking east I... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that my staff was able to accommodate you with great... More 

Ipswich
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived in San Francisco, took the BART to Powell, then walked up Ellis St. Not the best idea... As you walk past the cities homeless. However, when we arrived at the hotel, we were greeted with smiles and very helpful staff. The Cova is a truly friendly hotel and we'd stay there again. We had great time in, San... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that my staff was able to accommodate you with friendly... More 

Langley, BC
Top Contributor
112 reviews 112 reviews
34 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were excited to be coming to the Cova, but disappointed very quickly on. The hotel itself is nice and modern. The rooms are small but comfortable. They say that they are a pet-friendly hotel, however, DO NOT STAY HERE WITH PETS! There isn't a speck of grass anywhere near the hotel, and the neighbourhood is not good for going... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We do sincerely apologize for the issue you experienced while staying with us at the Cova Hotel. Our management team would like to impress upon... More 

West Sacramento
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for one night. I was impressed with the service. Our reservations were wrong (I believe due to the booking agency, not the hotel but who knows for sure) however they immediately switched us to an "upgraded" king room. The room was large, bright and clean. The decor is very minimal, cool and modern, it... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

We appreciate your recent review and thank you for sharing your 1 night experience with us. Your review is surely a great read in which we hope to learn from this and used as a tool to make sure we always provide great customer service. I'm very happy to hear that you enjoyed your overall stay with us. Thank you... More 

Hotel Review Summarization

What travelers say

  • Union square(21)
  • Free shuttle(10)
  • Homeless people(9)
  • Very nice(4)
Questions? Get answers from hotel staff and past guests. Ask a question

328 photos of this hotel

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Bathroom (21)
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Hotel & grounds (12)
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Room/suite (42)
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Dining (3)
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Pool/beach area (1)
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Other (32)

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Amenities (31)
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Deluxe King Room (23)
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Double Superior Room (26)
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King Superior Room (19)
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Restaurants and Bars (13)
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Suite (31)
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The Hotel (32)

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Amenities