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3.0 of 5 Hotel   |   655 Ellis Street, San Francisco, CA 94109
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Cova Hotel
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72%
Ranked #98 of 236 Hotels in San Francisco
GreenLeadersBronze level
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606 reviews from our community

Traveler rating
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    109
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    29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The travel agency sent us here during our honeymoon. We were so shocked by the amount of homeless people in the streets! The hotel claims they are harmless but it felt much safer taking a taxi or driving out. It is very annoying that the parking is paid separately despite there is a huge poster saying "hotel parking"! And it's... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We apologize that the location of our hotel is below your expectations and that you did not feel safe with us here. Our location is... More

Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly, let's get the bad out the way. This hotel is in a dodgy neighbourhood called the tenderloin, it is very, very bad with loads of homeless and drunk/drug users. However, the hotel lays on a free shuttle bus to the major sites in San Fran so you never have to deal with the locals. Also a taxi is only... More

Was this review helpful? Yes 2
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay with us. To say that we had the nicest rooms during your trip in... More

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here mid August, right from when we checked in to when we checked out the hotel was amazing! Latoya checked us in and she was amazing, wrote us a massive list of good places to eat, told us where to and not to walk in the tenderloin area... yes the hotel has some homeless around but we didn't have... More

Was this review helpful? Yes 4
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that Latoya was able to accommodate you with... More

Hsinchu, Taiwan
Contributor
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

room is comfortable, staff is willing to help, and breakfast is simple and fresh. but the location is not very nice for solo travelers, especially single ladies, after dark. So, if you really need to return to hotel at night, a taxi would be highly recommended. in the daytime, it's a convenient location, though. 5 to 10 mins walk to... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are happy to know that you were taken care of by our hotel staff. They are indeed willing and ready to help. I am... More

Brighton and Hove, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family stayed in this hotel for a week. The room was on the small side for what supposed to be a family room. The room was otherwise fine but noisy facing as it did onto Ellis St. In terms of location, this is Tenderloin which has now attracted many homeless people so if you stay here be aware of... More

Was this review helpful? Yes 2
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Paul, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. It was a great pleasure serving you and we appreciate the kind words you had about our staff. I'm very proud that... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This place is an absolute joke. First, it is an absolute awful location. If you love homeless and mentally I'll people, this is the place for you. Further, all of the rooms are without A/C. So, when you are trying to sleep, you must keep the windows open, which is great for hearing every homeless person's conversation. Now, let's talk... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. It is unfortunate that we were not able to address your concerns while you were in the hotel. I am confident that if we were to know, we would have been able to assist you by offering alternative solutions... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is really awesome. It is about a 10 minute walk from Union Square. We had read some reviews that the location was a little bit dodgey but I didn't think it was. We were advised to walk along Gearry street to Union square. Latoya, Christian and Glenn were really helpful. Giving us suggestions on places to eat and... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that my staff was able to accommodate you with great... More

Callander, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I took a 3 day holiday in San Fransisco. Prior to going we read reviews on trip advisor about the hotel, and the general theme was great staff, questionable location. This was our experience as well. The hotel staff was amazing. Glen & Lorrence went out of their way make sure we made the most of our... More

Was this review helpful? Yes 2
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We appreciate your comments about how our Hotel Staff was able to meet your satisfaction needs. Glenn and Lorence are surely a great asset to... More

Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really nice hotel, the staff are extremely friendly and willing to help. Got in from a long flight and asked about dinner, they gave us a bunch of vouchers for Chinese and pizza, told us to order something and they'll have it delivered to the room. Was a really nice gesture! The room is really nice, beds are comfy and... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are pleased that the hotel staff took care of you during your stay. We take pride in our service here at the... More

Nanaimo
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 8, 2014

We are still here in Cova on our last of 4 nights. The highlight is the staff who go out of their way to help you. From the midnight welcome from the security guard, to the flamboyant Latoya and her assistants (Christian and Mark) on the front desk, to the hardworking room maids, everyone was fantastic. It is a good... More

Was this review helpful? Yes 2
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings Romet, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. Being a senior contributor such as yourself, i'm really happy to hear that you enjoyed your overall stay with us. I'm very proud... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(44)
  • Homeless people(22)
  • Free shuttle(22)
  • Very clean(7)
  • Very nice(4)
  • Breakfast room(3)

Additional Information about Cova Hotel

Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
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Also Known As:
Cova Hotel San Francisco

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