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Cova Hotel

3.0 of 5 655 Ellis Street, San Francisco, CA 94109
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Cova Hotel
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Cova Hotel
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640 reviews from our community

Traveler rating
    165
    285
    115
    44
    31
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122
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53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • All months
    (640)
  • Mar-May only
    (141)
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    (203)
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    (192)
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    (104)
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1 review
2 of 5 stars Reviewed yesterday NEW

Made two reservations for two "city view" rooms with king size bed. Got two on the first floor with view to a wall just above the noisy valet parking. Frontdesk lady at night really rude with no idea of customer service. Never apologized for not having the rooms reservation was made for. Supposedly no rooms available, but after complaining 10... More

Was this review helpful? Yes
prince albert, sk
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I chose this hotel because the free shuttle to Fisherman's Wharf and Union Square. I understood this was not the most upscale location, we felt safe the entire time. The staff were amazing. Lawrence is very knowledgeable and always willing to offer advice he is fun and always smiling. Glenn (The Music Man) was our driver most of the time,... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud Lorence and Glenn were able to accommodate you with great... More

Dublin, Ireland
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Couldn't fault hotel was good. Eilis St was a experience. It was dirty and smelly. It was full of addicts looking for money. In morning they were like zombies. Didn't feel safe walking to or from the hotel and was worse at night time. The second day of our visit we used taxi to return to hotel.

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. Please accept our sincere apologies for the inconvenience you have encountered while staying at the Cova Hotel. We are in the center of downtown San... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

great hotel just spent 2 nights there on a visit from the uk, reception staff were fantastic and very very helpful.like in other reviews the location isn't great but it's only a ten minute walk to union square and hotel has free shuttle bus

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that my staff was able to accommodate you with great... More

Los Angeles
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I wanted a hotel near Union Square, and I was traveling on a budget ... just a quick weekend stay. In recent years, the Tenderloin district of San Francisco has suffered because of a dramatic increase in homeless. The area south of Market has been revitalized, pushing them into this area. But, I must say, while there were quite a... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are very happy to hear that you enjoyed your overall stay with us. There are a lot of hotels in San Francisco that are... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Cova is nice if you just stays at the hotell. Rooms and reception is good. But its located in the ghetto, you dont wanna go there by night if you dont want to get crack or a hooker. The restaruant (not owned by cova) is one of the worst places i've went to. No service at all, took about 15... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Please accept our sincere apologies for the inconvenience you have encountered where Cova Hotel is located. We are in the center of downtown San Francisco. With that being said, the vivid city life that surrounds our hotel can be alarming. As you know, we take various precautions to alleviate our guest of these potentially unwanted experiences through our complimentary shuttle... More

Raleigh, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This was by far, one of the worst hotels that I have ever stayed at. Let's start with the neighborhood. If you walk in one direction leaving the hotel, to the left, you're in the middle of a horrible neighborhood filled with homeless, drug dealers, prostitutes and beggars. The hotel staff will even tell you not to leave the hotel... More

Was this review helpful? Yes 4
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We deeply apologize that you did not enjoy your stay here at the Cova Hotel. We understand your concerns about the location. A few blocks... More

1 review
2 of 5 stars Reviewed 1 week ago

We (husband and I) came to san fran for a wedding. Arrived Halloween weekend. First impression if hotel is how central it was to homeless area. Once greeted by the curt front desk, we were further disappointed in the decor, rooms, and [of course] location. Management failed to report the additional charges to my credit card after my stay. I'm... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are so sorry to hear that you did not enjoy your stay here at the Cova Hotel. I understand the concerns you have about... More

NL
2 reviews
4 of 5 stars Reviewed 1 week ago

The Cova is a clean hotel in the heart of San Francisco. Staff are friendly efficient and accommodating. Rooms are reasonably appointed with modern tv's, safes and coffee makers. Beds are firm and comfortable and toiletries are very nice. Comp Breakfast has few options but the eggs and potatoes/ peppers were quite good. This is in the tenderloin section of... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are pleased to know that you enjoyed your stay here at the Cova Hotel. The name COVA does stand for Comfort and Value and... More

New York
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 5 nights at the Cova in Oct. 2014 and we were very happy with the choice. The staff were very friendly and helpful. The room (we took their basic one) large, comfortable and clean. Location in the city was fine. Breakfast was a mixed bag, never varied-scrambled eggs, roasted potatoes, bread, cold cereals, juice, and a few other... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay with us. Thank you for giving us an in depth overview of your entire... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(34)
  • Homeless people(17)
  • Free shuttle(15)
  • Very nice(4)

Additional Information about Cova Hotel

Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
Number of rooms: 95
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Also Known As:
Cova Hotel San Francisco

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