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Cova Hotel

GreenLeadersBronze level
655 Ellis Street, San Francisco, CA 94109
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Cova Hotel
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
  • All months
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    (183)
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All months
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Cova is good. Big room, basic breakfast, very helpful staff, and easy to get around everywhere you need. I was a solo female travelling for work, and felt fine walking the streets near the hotel. There are homeless and vagrant types - yes. But they mostly keep to themselves and aren't a problem. It's just pretty heartbreaking. If you're looking... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Kerrie, Thank you so much for your most recent review. We are so pleased to know that you enjoyed your stay with us and were able to take advantage of our services. We do hope that you were able to take advantage of our complimentary shuttle to take your around the city. Knowing that you traveled alone I... More 

Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

I would like to start by saying that the hotel itself is fine and the staff are very friendly, but that is absolutely all the positives to this hotel! My husband and I were doing an American road trip with San Fran being our first stop. We got off the train with our suitcases and felt like we had stepped... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Ms. Chloe, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us by commending our hotel and staff during your short visit with us. We are so sorry that our location was not... More 

Billericay, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

My wife and I were starting off our honeymoon in San Fran and the company that booked it chose this hotel. We arrived at the closest Bart station and walked the five blocks through gangs drug deals and constant scenes of homelessness in the tenderloin. The hotel itself was fine rooms adequate and the concierge were very friendly however the... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! We deeply apologize that you did not feel safe at all here at the hotel due to our location. The walk from Bart, I am sure, was not the best way to experience San Francisco when when first arriving here. If there is anything I can do to remedy the situation in hopes that we can add a... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

For every positive thing about the Cova Hotel, I'm afraid there is a negative thing to go right along with it. + Friendly staff, Breakfast included, Free Wifi and a Free Hotel Shuttle bus. - Too far away from most San Francisco places of interest, Situated in the "Tenderloin" which means quite a few homeless and vagrant types always in... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. We pride ourselves in providing excellent service and offer value amenities and i'm... More 

Saarbrucken, Germany
1 review
1 of 5 stars Reviewed 2 weeks ago

Neuer again. We booked this hotel amongst other things because of the breakfast that was pictured on their Homepage, but the reallity is lightyears away and even in our rate included breakfast we are Supports to pay for everything hat. Even the hardboiled eggs are cold. And when we came home tonight our balcony door had been left wide open... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! Thank you for your most recent review. We apologize that you were dissatisfied with the breakfast that is included at the hotel. The pictures that you had seen on the internet is indeed offered at the restaurant. The hotel itself provides the deluxe continental breakfast in which other items that you see on the menu would be an... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a very comfortable week here. The hotel is clean and modern and the staff are helpful and kind. The breakfast is a standard continental style but is tasty and filling. Please don't let the location put you off, there's a complimentary shuttle upto 10 pm to and from the hotel or a taxi is cheap 15 mins journey got... More 

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Catlady (Love the name btw) We are very happy to hear that you enjoyed your overall stay with us. It's rewarding for me as a manger to hear that the staff made a good impression during your stay. I will make sure to share your review with all of them. We strive to give the best service. You... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am sorry to put this review as the hotel was lovely inside but the location was horrendous. I know this is no fault of the hotel but people must warned, "in the thick of it" as a description does not really cut the mustard! Me and my husband are reasonably well travelled, I have done lots of the USA,... More 

Was this review helpful? Yes 2
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Ellen, Thank you so much for your review. We highly appreciate your kind words concerning the hotel overall. From our staff to the amenities that we offer, we are very happy to know that we met your expectations. As for our location, we deeply apologize that it was an unpleasant experience staying in this part of San Francisco.... More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is nice and looks good. Breakfast is great and the wifi works well. Only downside is you have to log in every 3 hours, but it works. The location of the hotel is so so. It is in a bad part of town but we did not realy mind if you follow the right path to union square... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Simon! Thank you so much for your most recent review. We are very pleased to know that you would recommend guests to the Cova Hotel. Thank you for addressing your concerns concerning the Wifi and the plumbing. Thanks to your review we will be able to investigate and see what we can do so that others will not... More 

London, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was well placed for all that the city of San Francisco has to offer. The shuttle bus was very handy either for union square or fisherman's wharf. The hotel room was spotless and all that you would need as a base. The breakfast was basic and yes a toaster would have been handy. It was in the Tenderloin... More 

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Mrs. Sarah, First off, on behalf of the entire staff at the Cova Hotel, we send our best wishes to you and your husband. We hope that your honeymoon has been fantastic. Thank you for allowing us to be a part of your first experiences together as husband and wife. We thank you for your most recent review.... More 

Gloucester, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is clean pleasant and well priced and if your looking for a place to sleep it's up your street however the location is in Tenderloin not the best area hence the price. Breakfast is continental.a positive they do a free shuttle

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you for your EPIC review! We really love the word EPIC at the Hotel because that is what we strive to provide our hotel guests which is an EPIC Experience. Our event space has recently been named the Epic Room as well and it just so fitting that we received your review. We are pleased to know that you... More 

Hotel Review Summarization

What travelers say

  • Union square(21)
  • Free shuttle(10)
  • Homeless people(9)
  • Very nice(4)
Questions? Get answers from hotel staff and past guests. Ask a question

346 photos of this hotel

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Deluxe King Room (23)
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Suite (31)
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The Hotel (32)

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