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3.0 of 5 Hotel   |   655 Ellis Street, San Francisco, CA 94109
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72%
Ranked #97 of 236 hotels in San Francisco
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 1 week ago
Paul W Brighton and Hove, United Kingdom
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596 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Brighton and Hove, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed in this hotel for a week. The room was on the small side for what supposed to be a family room. The room was otherwise fine but noisy facing as it did onto Ellis St. In terms of location, this is Tenderloin which has now attracted many homeless people so if you stay here be aware of... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day Paul, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. It was a great pleasure serving you and we appreciate the kind words you had about our staff. I'm very proud that... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

This place is an absolute joke. First, it is an absolute awful location. If you love homeless and mentally I'll people, this is the place for you. Further, all of the rooms are without A/C. So, when you are trying to sleep, you must keep the windows open, which is great for hearing every homeless person's conversation. Now, let's talk... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. It is unfortunate that we were not able to address your concerns while you were in the hotel. I am confident that if we were to know, we would have been able to assist you by offering alternative solutions... More

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is really awesome. It is about a 10 minute walk from Union Square. We had read some reviews that the location was a little bit dodgey but I didn't think it was. We were advised to walk along Gearry street to Union square. Latoya, Christian and Glenn were really helpful. Giving us suggestions on places to eat and... More

Was this review helpful? Yes 1
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm really happy to hear that you enjoyed your stay with us. I'm very proud that my staff was able to accommodate you with great... More

Callander, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I took a 3 day holiday in San Fransisco. Prior to going we read reviews on trip advisor about the hotel, and the general theme was great staff, questionable location. This was our experience as well. The hotel staff was amazing. Glen & Lorrence went out of their way make sure we made the most of our... More

Was this review helpful? Yes 2
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We appreciate your comments about how our Hotel Staff was able to meet your satisfaction needs. Glenn and Lorence are surely a great asset to... More

Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really nice hotel, the staff are extremely friendly and willing to help. Got in from a long flight and asked about dinner, they gave us a bunch of vouchers for Chinese and pizza, told us to order something and they'll have it delivered to the room. Was a really nice gesture! The room is really nice, beds are comfy and... More

Was this review helpful? Yes
Matthew_Salvan, Manager at Cova Hotel, responded to this review

Good day! Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are pleased that the hotel staff took care of you during your stay. We take pride in our service here at the... More

Nanaimo
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are still here in Cova on our last of 4 nights. The highlight is the staff who go out of their way to help you. From the midnight welcome from the security guard, to the flamboyant Latoya and her assistants (Christian and Mark) on the front desk, to the hardworking room maids, everyone was fantastic. It is a good... More

Was this review helpful? Yes 2
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings Romet, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. Being a senior contributor such as yourself, i'm really happy to hear that you enjoyed your overall stay with us. I'm very proud... More

England
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The is an amazing hotel and I will list the reasons why! However, this hotel is let down by its location... The Hotel staff are the most helpful, kindest and friendliest hotel staff we have ever had the pleasure of speaking with. The two that we spoke to the most were Lawrence and Christian (we think that they are the... More

Was this review helpful? Yes 1
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings JBibanez7, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your in depth review and thank you for sharing your experience with us. I'm very pleased to hear that the staff attended to your needs throughout your stay. We pride ourselves in providing excellent service... More

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Fantastic staff and were happy to help with everything we needed ,which included ordering take out at midnight to be delivered back to the hotel! They recommend a fantastic pizza joint. Everyone comments on the location of the hotel, yes it is in an area where there are a lot of homeless but we never felt unsafe. As long as... More

Was this review helpful? Yes 1
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings Rachelle B, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm glad to hear that my staff was able to provide excellent service and cater to your needs. There are lots of... More

Ann Arbor MI
Top Contributor
60 reviews 60 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was exactly as I was led to believe from guest reviews except that the service from all of the staff was even better than I expected. They were personable, helpful, and knew exactly what information to provide to be most useful to tourists (which we were). The room was lovely, and there is an essentially unused rooftop lounge with... More

Was this review helpful? Yes 3
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings Lisa L, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. Being a top contributor here on TripAdvisor, i'm really happy to hear that you enjoyed your overall stay with us. I'm very... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the minute we got here it's been nothing but an amazing experience. Christian went above and beyond expectations and the rest of the staff was wonderful. Staff was informative and helpful and gave us many recommendations on what to do on our trip. Room is spotless and hotel has a great location near union square despite the homeless people.... More

Was this review helpful? Yes 2
Angelo_Reyes, Manager at Cova Hotel, responded to this review

Greetings Michael M, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm glad to hear that you enjoyed your overall stay with with us. We pride ourselves in providing excellent service and offer... More

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Hotel Summarization (Beta)

What travelers say

  • Union square(46)
  • Homeless people(25)
  • Free shuttle(23)
  • Very clean(8)
  • Very nice(4)
  • Breakfast room(3)

Additional Information about Cova Hotel

Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
Reservation Options:
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Also Known As:
Cova Hotel San Francisco

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#41 Green Hotel in San Francisco
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable. Room rates include complimentary continental breakfast and transportation to Union Square. ... more   less 
Number of rooms
95

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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