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Tumon Bay Capital Hotel

1448 Pale San Vitores St, Tumon, Guam 96913, Mariana Islands
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Tumon Bay Capital Hotel
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Ranked #20 of 20 Hotels in Tumon
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129 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My second stay was even better than my first, since I have become accustomed to the strengths and weaknesses of the hotel. This is my first review. http://www.tripadvisor.co.uk/ShowUserReviews-g60678-d310956-r197559626-Tumon_Bay_Capital_Hotel-Tumon_Guam.html Strengths The Filipina ladies on the counter are really nice kind and friendly. Thank you! Spacious rooms with two queen sized beds. Ocean view on 6th floor, probably 3rd or above with... More 

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Pohnpei, Federated States of Micronesia
Top Contributor
77 reviews 77 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed February 19, 2015

To put it in context, I find Tamuning Plaza and Harmon Loop hotel perfectly acceptable for short stays given their price is between 55-69 a night, because while very basic and dated (and quirky - Harmon Loop has mad Korean lady owner and in Tamuning Plaza's case the hallways are seedy), they are reasonable, fairly clean and convenient. By contrast,... More 

Was this review helpful? Yes 1
Luzon, Philippines
Top Contributor
89 reviews 89 reviews
19 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed January 8, 2015

We stayed here for 2 weeks and not once did they change our sheets. We expected at least that. They also never cleaned around the room. Every time we asked them to clean it seemed like they just made the bed and left, so there was so much sand and stains by the time we left I was just happy.... More 

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Senior Contributor
29 reviews 29 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 8, 2015

Tumon Bay Capital Hotel is conveniently located at the center. It looks old and run down from the outside and their rooms are pretty much the same. My friends and I stayed here for two weeks and it was literally just a place for us to sleep. The cleaning ladies didn't replenish our toiletries regularly, they never changed our bed... More 

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Seoul, South Korea
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 2, 2015

This is the type of place you wish you could buy and re-do as it has a ton of potential. The location is great for the price: short trek downhill to the beach, near the big name resorts. The room is a bit grimy and old - sagging wallpaper and the light switches could use a wipe down. But towels... More 

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Honolulu, Hawaii
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 14, 2014

The first thing you notice upon arrival at this property is that there is no bell captain. They have a trolly you can borrow & lug your belongings upstairs yourself. The staff is friendly enough, & will respond to your concerns. When you get to the room, the nice ocean view will be the next thing you notice. Then you... More 

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Beijing, China
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 4, 2014

Too old for the facilities. The room sells bad, a/c and refrigerator are too noisy, can not sleep when they are on. Water did not go down properly for wash basin and bathtub. Told there was a tooth brush inside the pipe of the washbasin, nobody came to get it out during my 5 days staying there. But somebody did... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

There is a English comment down there too. まず、入室。部屋がカビ臭い。 まあいいとして中は広く景色もいい。 テレビが壊れてて、カウンター相談しに行ったら どうしようもできないと言われ、腹が立ったので部屋の移動もできないのかといったらやっと出来た。 新しい部屋また臭い。 そして、とりあえずトイレに行ったら ちゃんと流れ切れてなかったのでもっかい流そうにも水がたまらず シャワーなども確認水が弱過ぎてシャワーが出ない カウンターに確認しに行ったら、5分待てグアムは水圧が弱いそうで待ったらやっとポンプの音が聞こえ水がで始めた。 シャンプーリンスボディーソープ有りとあったがシャワールームに一つのポンプ。リンスインコンディショナーならぬリンスアンドボディーソープインシャンプー。 アメニティー二人宿泊だといってあったのにもかかわらず 歯ブラシ一つ 洗顔石鹸一つ。 ルーム清掃の札を出して居たのに、清掃はしておらず タオル類をカウンターにもってくと これしかないとバスタオルとタオル一枚ずつ。 次の日は清掃して有りみて見ると 歯ブラシ一つ タオルバスタオル2セットバスマットは起き忘れ。 まくらは曲がっており床を清掃した様子0。 私は英語が喋れるのでよかったですが、気の弱い日本人がいったら完全にあっちは、舐めてかかって来るので負けると思います。 立地は坂があるのできついですが値段のためなら仕方ない程度。 ただ場所と部屋は我慢出来てもサービスがくそ。 多分スタッフは日本語喋れないので、気が強くて英語が喋れる方のみ宿泊できると思います。 First stinky room. The TV was broken. And went to talk to workers. They said nothing they can do. I asked them to change the room. Then finally... More 

Was this review helpful? Yes 1
17 reviews 17 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 27, 2014

Good view and reasonably priced (by Guam standards). Don't expect much though: the owners neglect the property and there is no service apart from bicycle rentals (no food, no restaurant). Room not too bad though (fairly clean and quiet). All rooms have bay view (which is great). It's quite a hike up for the main street. It must have been... More 

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Tokyo, Japan
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed August 10, 2014

We loved Guam and the friendly people we met there, but this hotel is a disgrace. Given the location, outer appearance and room size it seems like it must have been once a nice hotel, but they obviously haven't done any maintenance in a very long time. The front desk staff are unfailingly rude or indifferent, which is jarring given... More 

Was this review helpful? Yes 1
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