I stayed on the 7th floor- the "Executive floor". Unfortunately, it is the only floor that they remodeled, something unpractical in Guam's tropical climate. The mold, insects, and humidity are on the increase, creeping in from all sides. My room smelled musty and was permeated with a strong chemical smell- a cross between furniture polish and men's room. Mold was... More

Traveling all night I was expected to pay an additional $35 for early check in. Although the room was moldy hot and sticky, I tried to get some sleep, thinking the AC had just been turned on and might take some time to cool the room down. After and hour I called for a engineer to fix the AC. I... More

Fortunately my company puts us up in the executive rooms on the seventh floor. I understand these rooms have been remodeled and I think that they are quite nice. The rooms have a nice decor and no longer smell moldy. However I cannot vouch for the other rooms in the hotel at this time. The hotel is one block from... More

Arrived early morning, no where to eat, get water or anything, no water in room. Directed to 24 hr supermarket up the road (not bad supermarket but expensive). Slept in the am until constant knocking at the door woke us - room service to tidy the room! Room tired. Microwave in room - not sure why but maybe a hint... More

I was in Guam for a work trip-8 weeks and I stayed at the Royal Orchid. I stayed on a floor where there's no security cameras. My first week there I was robbed while I was sleeping in my room. I locked the door every night before I go to sleep and somehow someone managed to get into my room... More

As this was our first PCS we chose this hotel because of cheaper $ compared to others. Luckily we had the USO which had AC while our hotel room was bordering 79 degrees with 100% humidity. My towels had mold in the room overnight because of the humidity. Guam is hot year round, but that doesn't mean an establishment can't... More

My husband was going to Guam for work & I decided to join him - unfortunately we couldn't get on the same flights, so I arrived 6hrs before him. Knowing I would be exhausted, I booked a room at the Royal Orchid so I could get some quick sleep before he arrived & we checked into "his" hotel. OMG! The... More

I had stayed at this hotel on the special that they were advertising. First of all the rooms look nothing like the picture that they had on the flyer. And the hotel website is not even current. They have no bellstaff to help with the bags and when I asked the front desk for a bellstaff they gave me the... More

I was placed here when traveling through the country for a day. The outside of the hotel looks nice and has a few nice restaurants in the lobby, but the rooms themselves were terrible. The ceiling was falling down in the bathroom due to a leak, the room smelled like mold, and the carpet may have had bugs on it.... More