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Guam Reef & Olive Spa Resort

4.0 of 5
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1317 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Guam Reef Hotel)
Guam Reef & Olive Spa Resort
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Ranked #6 of 20 Hotels in Tumon
A recent review
4 of 5 stars reviewed 2 weeks ago
Cocophua Singapore, Singapore
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Book online with free transfer and the driver is very friendly. Counter staffs some are friendly. Great infinity pool and the deluxe room with ocean view is great. Most important no roaches :) Outside hotel have many restaurants, shopping and the beach. Great location and Sirena shuttle bus just at hotel downstair. Must try the buffet dinner at Main restaurant... More 

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Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Hafa adai Cocophua, Thank you for choosing the Guam Reef Hotel while on Guam. We are so happy that you enjoyed our hotel and got the chance to try out the various services we have to offer. Yes, we agree with you, our location is one of the best, right in the middle of so many places to experience. Thank... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 26, 2014 via mobile

Am I coming back to this Hotel? No. Recommend it? No. We came in earlier than our expected time. 5 hours early. With 2 kids and 3 adults. I asked the front desk if I can check in early for an extra charge. She immediately said no as all of the rooms are occupied. Fine. But as soon as her... More 

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Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Dear 2plusOne, Thank you for choosing the Guam Reef & Olive Spa Resort while visiting Guam. It is unfortunate that you had so many concerns during your stay with us. I appreciate that you took the time to share this with us as it lets us know where we can improve our service. We take these issues seriously and will... More 

Singapore
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 14, 2014

Location is pretty good but I will definitely not return again. Hospitality is a tough job that not just any Tom, Dick Harry are up to it. It takes a lot of patience to do a good job and it shows right in your face that you are not enjoying yourself. That's what I first saw at the front desk.... More 

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Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Dear beckyliss, Hafa adai and thank you for choosing the Guam Reef & Olive Spa Resort for your stay on Guam. It is through feedback such as yours that we can learn where to improve our services. While some things are a challenge to improve on, such as the hard bed, we certainly agree that we can improve on the... More 

Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 5, 2014

The location was great. Rooms were clean and comfortable. The staff was friendly and helpful. A little tip: the restaurants just two blocks away from the hotel are much more reasonably priced. The beach was clean and safe. Snorkeling out to the reef was excellent.

Was this review helpful? Yes 1
Yokohama, Japan
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 2, 2014

positives: room is large for 2-3 occupants. beach view from our balcony is good. convenient location , restaurants, stores a good 2 min walk negatives: bathtub needs a little clean, some electrical outlets dont work and biggest issue for me internet is slow altho I heard its like this everywhere in the island

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Singapore
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 18, 2014

Everything was good. Except for a cockroach inside the room. Took much effort to kill it. Even took several pictures and a video and watch in horror with the roach climbing around the whole room...

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Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 20, 2014

We stayed 4 nights at the Guam Reef. Staff was friendly and helpful. The beds need more than one pillow each. Called housekeeping for extra pillows, they were delivered in a timely manner. Great view. WiFi was good. Do not like having hard wood floors in a beach hotel...sand is always all over the floor, which eventually ends up in... More 

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Angeles City, Philippines
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 17, 2014

Rooms were tired and the Air con did not work. There were three of us in the room but only two pillows took numerous calls and one night to rectify this problem. Made a number of calls to check the AC but never happened. Food outlets slightly above average but not worth the money. Guest service staff very polite but... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 6, 2014

My stay at the Guam Reef was very pleasant. The view from my room was great and I had my very own terrace to enjoy it. Clean, comfortable rooms, with your own water dispenser. Ice is available at all elevator landings. Wifi is good and aircon is handy even in the lobby area. There are so many Filipino staff so... More 

Was this review helpful? Yes 1
Tokyo
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Great location and good laundry facilities. Downstairs restaurants not that great though. Shower pressure good. Japanese restaurant good and reasonable prices. Magician Hank Rice's show is fantastic. Was there during Typhoon winds, secure but stairwell didn't lead to lobby

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