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Guam Reef & Olive Spa Resort

4.0 of 5
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1317 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Guam Reef Hotel)
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1 room 1 adult
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Guam Reef & Olive Spa Resort
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599 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Was ok with the room until the ants started to crawl from the top of balcony to the room, and despite I asked the housekeeping lady to spray pesticide, it didn't work and the ants came back. Wouldn't have make a fuss if there are just a few..but it was a line of them and they went to the room... More 

Helpful?
Thank DSGK
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Dear DSGK, First of all.we would like to thank you for your explicit comment regarding your experience at Guam Reef & Olive Spa Resort.We continuously strive to meet your needs and expectations,therefore your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. I feel truly... More 

Guam, Mariana Islands
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 10, 2015

So I always enjoyed hassleless places, some places may not be a high class 5 star, what more important is that you can relax, sleep in a nice clean bed and relax. We got a 9th floor room, very nice ocean view room, we stayed over for our wedding, very quiet clean, the tub was nice clean and no mold... More 

Helpful?
Thank Ray Y
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Congratulations Ray Y! Thank you for all your wonderful comments, we love that you had a great time while staying at the Guam Reef & Olive Spa. FYI… we do have WIFI in the rooms for our guests as well as in the Lobby (but under a different wifi id). Perhaps you will try it out on a next visit?... More 

Glenelg, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 23, 2015 via mobile

We stayed for 6 nights here. Most of the staff are very attentive. My sister got stuck in the elevator for a few minutes due to electrical failure but the staff handled it well and she got chocolates for that. The location is really good with access to the beach and just adjacent to major shops. We spent hours at... More 

Helpful?
Thank Dia O
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Hafa adai! Thank you for your very kind comments. We always enjoy reading about happy guests. Yes, our hotel is very conveniently located near stores and restaurants. Our Infinity Pool is one of the best for cooling off and relaxing. Please stay with us again at the Guam Reef & Olive Spa Resort on your next visit to Guam. More 

Kaohsiung, Taiwan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 15, 2015

Guam reef has 2 buildings, the Beach tower and the Infinity tower. We chose to stay at the Beach tower, because much (but not all!) of its rooms were recently renovated. Because of a mistake made by our travel agent, we originally booked the Ocean Delux room, but were tragically put into a Beach twin room for 1 night. The... More 

Helpful?
Thank LYCP622
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Dear LYCP622 Thank you for sharing your experiences while staying at the Guam Reef Hotel. Good or not, it is always good to know what our customers are thinking. We are glad that you were able to move to a room more suitable to your liking, and enjoyed the rest of your stay. We hope you will consider the Guam... More 

Koror
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 31, 2015

Very over priced and I didnt feel that I got value for money. Fairly small room and pretty small bathrooom. The bath unit was very old school, not exactly enticing like the modern hotels where you pay a similar price. My advice is to look at more moderately priced hotels where you will get pretty much the same, or go... More 

Helpful?
1 Thank RichardB B
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Dear RichardB B, We are very sorry to read that you did not enjoy your stay with us. Yes, while our rooms may be smaller than other hotels, please know that you may ask our Front Desk for a room change, based upon availability of course. I hope that you will consider staying with us again on your next trip... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 6, 2015 via mobile

I stayed at Guam Reef Olive Spa for three nights with my mother. The hotel is a little old but very well kept. They have a water cooler in the room and we didn't have to buy any water during our stay. They have a beautiful infinity pool with a great view of Tamon Bay. Check out is at Noon... More 

Helpful?
1 Thank Hollywoodart
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Hafa adai Hollywoodart! Thank you so much for your kind comments. We are always happy to hear when our customers enjoyed their stay with us. Yes, our location is a very good and convenient spot, easy to go shopping, eating or go sightseeing and with a great view. I hope you will consider staying with us again should you visit... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 8, 2015

there where 3 adults and one child. every day we had to ask for a fourth set of towels. we would leave our room every morning at 8am and by 1pm we still did not have our room cleaned even though we had our sign out requesting housekeeping. we had to call every day for housekeeping. had only 2 small... More 

Helpful?
4 Thank Lallah M
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Thank you for choosing the Guam Reef & Olive Spa Resort. We are sincerely sorry that you had such a bad experience during your stay with us. Please be assured that the matters you brought up are being discussed with the appropriate managers and staff. Thank you for bringing these issues to our attention, it is through customers, such as... More 

Yokohama, Japan
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 26, 2015

Stayed Guam reef & olive spa after outrigger guam. Tho location is close to treasure island. Our room was ocean front king room(Infinity tower). there are two lanai , one has table and 2 chairs. Also equiped watersaver, this is good point of this room. Negative points are very tired room and many hairs left in the bathroom. and very... More 

Helpful?
Thank Kenichi H
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Thank you Mr Kenichi H for your comments about your stay with us. It’s important to know how our guests feel during their stay as it lets us know where and what to improve upon. We hope you consider the Guam Reef & Olive Spa Resort for your next visit to Guam. Thank you again. Guam Reef & Olive Spa... More 

Guam, Mariana Islands
Level Contributor
3 reviews
3 of 5 stars Reviewed May 26, 2015

We stayed here for two day with my family .. The Hotel crew are accommodating. Great location . The one really freck me is the housekeepin washing the cups in the toilet sink with out soap... Anyway the hotel was reasonable price...

Helpful?
Thank Izakayabyjimmy
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Hafa adai IzakayabyJimmy, Thank you for your comments. While we love to read good comments, it is also good to know what we need to improve on. Thank you once again and we hope you will consider staying with us in the future. Guam Reef & Olive Spa Resort More 

Seoul
1 review
5 of 5 stars Reviewed May 13, 2015 via mobile

Stayed for 4 nights and they were very accommodating. Concierge recommended a great buffet at a competing hotel and the restauraunt at the Reef also went out of their way even after closing hours. I would go back for sure.

Helpful?
Thank FobWannaBe
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this review

Hafa adai FobWannaBe, Thank you for your wonderful comments about our hotel and staff. We are so glad you enjoyed you stay and definitely look forward to your next stay with the Guam Reef & Olive Spa Resort. Guam Reef & Olive Spa Resort. More 

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