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Pacific Islands Club Guam

210 Pale San Vitores Rd, Tumon, Guam 96931, Mariana Islands
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Pacific Islands Club Guam
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515 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
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    (515)
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    (139)
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    (132)
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    (120)
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There are newer reviews for Pacific Islands Club Guam
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Manila, Philippines
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 28, 2015

The hotel looks great when you check-in but getting to the rooms was a little unsettling--like walking through a service tunnel with no windows and barely any air. The room was tight with two double beds and small but very clean bathroom. The waterpark has lots of pools to choose from with so many activities to choose from. Unfortunately, the... More 

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Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

"You are paying for the waterpark", that's what I told my husband when we walked in our room and almost walked out. It looked like they've had years of water damage in the bathroom. There are no hooks or cords to hang wet clothes on. Old furniture, moldy floors and shower curtain, only one pillow per person, bad shampoo, small... More 

Was this review helpful? Yes 1
United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

We booked with big expectations of an all inclusive resort. Having everything paid for up front was a big attraction for our family. The activities at the resort were great. The food however was greatly lacking variety. The buffets were the same over and over, the person cutting the roast had sweat dripping and would wipe with his arm and... More 

Was this review helpful? Yes
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Shannon B, Thank you for your review. We are disappointed to learn of the unacceptable food-handling behavior that you observed in one of our food establishments. PIC takes food sanitation very seriously. You can rest assured knowing that appropriate action will be taken immediately to ensure all our staff are following proper food sanitation practices. Since your last visit,... More 

Suwon, South Korea
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

I read a lot of bad reviews about the PIC and had originally booked another resort as a result. I don't need a fancy place, but I do like things to be clean and well-maintained, and based on the reviews I was concerned that a stay here would be unpleasant. A co-worker talked me into changing my reservations to the... More 

Was this review helpful? Yes 3
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Hana A, Thank you for taking the time to post a review about your recent stay with us. We are thrilled to know that our hotel amenities, restaurants, and PIC Clubmates provided you and your family with a fun and hospitable vacation experience! We appreciate your feedback regarding the guestroom you stayed in. We are still in the process... More 

Macau, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

This hotel is good,with its hotel facilities and convenience location,friendly staff and unbeatable beach. Buffet breakfast was ok for me, variety of choices even though more to Korean flavor;dinner show was a bit boring and the food was so-so. I stayed in royal deluxe room during my 6d4n trip, the room was under good maintain and had a stunning view... More 

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MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Cccy, Thank you for taking the time to post a review about your recent stay with us. We are pleased to know that you enjoyed the hospitality of our staff and the many hotel amenities that PIC has to offer. We appreciate your feedback about our Pacific Fantasies Dinner Show. You can look forward to a better dining experience... More 

National Capital Territory of Delhi, India
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed March 15, 2015

This was one of the best hotel on Island. Known for service and good food. With the passage of time things might have gone wrong. But the rooms are beautiful and plenty of natural light. Pools are nice

Was this review helpful? Yes
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear AdvocateSarin, Thank you for taking the time to share your comments with us. We are thrilled to know that you consider PIC to be one of the best hotels on Guam! All our Deluxe Rooms will have new furniture by the end of summer. Be sure to book a Deluxe room on your next visit to PIC so you... More 

Pyeongtaek, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

The PIC was definitely NOT what I was expecting. The hotel is very run down. My family and I are accustomed to staying at beautiful, well-maintained resorts, and the room quality was horrible. Our shower was falling apart. Everything in the room was old and out dated and I wasn't impressed at all with the food selections at the Resort.... More 

Was this review helpful? Yes 1
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear traveling_island_grl, Hafa Adai from Pacific Islands Club! We appreciate you taking the time to post a review about your recent stay with us. Your comments are instrumental as we continue to make improvements throughout our resort. Here at PIC, we are committed to providing our guests with the best possible experience. Please accept our apologies for the inconveniences you... More 

Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 4, 2014

Great hotel! Takes at other locations on the strip and this is by far the best. The rooms are clean and mold free and there are tons of things to do. The hotel has great pools. Only downside is they have no gym. So enjoy the swimming. The view is beautiful but sometimes the music is too loud to sleep.... More 

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Ayase, Japan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed October 5, 2014

We are here now- have been for 5 and it's basically been a huge disappointment. I booked a club level premium room with the gold card (3 meals a day) in advance, emailed the staff about my husband coming late and leaving early - no response and they were not willing to refund any part of his meals even though... More 

Was this review helpful? Yes 6
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Alliesue, Thank you for taking the time to post a review of your experience at our resort. We apologize if we did not meeting your expectations during your stay. You can rest assured knowing that our property takes food sanitation very seriously and that our food establishments continue to pass local and federal inspections, effortlessly. Here at PIC, we... More 

Travelers are raving about these Tumon hotels

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

If you want a good place to take your family to, this is it. If you want to go on a romantic vacation, then I doubt that this is the hotel for you. I was there with my wife and 4 yo and 1 1/2 yo daughters, and the kids loved it (so did we to be honest). We didn't... More 

Was this review helpful? Yes 1
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