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Pacific Islands Club Guam

210 Pale San Vitores Rd, Tumon, Guam 96931, Mariana Islands
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448 reviews from our community

Traveler rating
    106
    183
    111
    27
    21
See reviews for
299
45
5
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
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Ayase, Japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 5, 2014 via mobile

We are here now- have been for 5 and it's basically been a huge disappointment. I booked a club level premium room with the gold card (3 meals a day) in advance, emailed the staff about my husband coming late and leaving early - no response and they were not willing to refund any part of his meals even though... More

Was this review helpful? Yes 3
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Alliesue, Thank you for taking the time to post a review of your experience at our resort. We apologize if we did not meeting your expectations during your stay. You can rest assured knowing that our property takes food sanitation very seriously and that our food establishments continue to pass local and federal inspections, effortlessly. Here at PIC, we... More

Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

If you want a good place to take your family to, this is it. If you want to go on a romantic vacation, then I doubt that this is the hotel for you. I was there with my wife and 4 yo and 1 1/2 yo daughters, and the kids loved it (so did we to be honest). We didn't... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2014 via mobile

We only did a one day pass to PIC and thought it was amazing! There were more pools than I have ever come across and so many activities to do included in the fee. We took a windsurfing lesson in the pool and then went out into the ocean and actually windsurfed! We played water basketball and went down the... More

Was this review helpful? Yes 2
Las Vegas, Nevada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 13, 2014

first- you're on Guam. get past that and now accept that you have to stay somewhere. the resort tries hard but lacks some basics. the place is old and HUGE. 3 or 4 separate buildings, haven't seen them all yet. here for 3 weeks. restaurants are lacking. there's a buffet, bfast $12, dinner $40. doesn't look worth it but crowded... More

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 22, 2014

The best thing about this hotel is the water park and the buffet downstairs. The rooms are dated and in desperate need of upgrades. Me and my wife didn't care for the hotel but the kids absolutely loved the water park - I did too! Bottom line: this is agreat Hotel as long as you don't staying in your room.

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2014 via mobile

This is a great place if you have kids. The water slides, pools, staff, and activities were all big hits for us and I had one of the better family vacations here. We stayed in the deluxe room facing the ocean in the new tower. The only downside is the food - it was generally really bad. also, it gets... More

Was this review helpful? Yes 1
Tokyo
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 12, 2014

I am currently staying at this hotel. For the price I paid I believe that it is a really bad hotel. The water park is nice but that is it. The room is very run down. We are in ocean tower A on second floor. It takes two elevators to get here. The bed is very uncomfortable. The pillows are... More

Was this review helpful? Yes 6
Tokyo
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 1, 2014

This is our 4th time at PIC, stretching over about 8 years. The waterpark is fantastic, set in a beautiful tropical garden. Great water slides, a man made river for kayaking. Lots of pools, including a great area for kids. Our 4 years old enjoyed the kids club (so did we!). They also have a great beach area with ocean... More

Was this review helpful? Yes 2
Yigo, Mariana Islands
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2014 via mobile

You may have seen that I've stayed at a few other hotels as a staycation and this hotel has so far been my favorite place to be. I got a great rate, a beautiful room with an ocean and pool view, and the staff was awesome! When I first got there they assigned us to a room that already had... More

Was this review helpful? Yes
Tokyo
Contributor
20 reviews 20 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 6, 2013

First time I stayed here was in 1992, and it does not look like there has been much upkeep on the facillities, The rooms during the Christmas and New Year holidays are outragiously over priced due to so many Asian tourists, and the pool staff seem to be more interested in meeting people than tending to the guests. The pool... More

Was this review helpful? Yes
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Guest, Thank you for taking the time to write a review about your stay at our resort. Since your last visit to PIC, we have done some renovations in our guestrooms in all our towers for all our guests to enjoy. Our waterpark facility has also undergone some renovations to provide our guests with an even better experience. We... More

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Additional Information about Pacific Islands Club Guam

Address: 210 Pale San Vitores Rd, Tumon, Guam 96931, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $
Number of rooms: 777
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Also Known As:
Pacific Islands Club Guam Hotel Tumon
Pacific Islands Hotel Guam
Pacific Islands Resort Guam
Pacific Islands Club Guam South Pacific

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