We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pacific Islands Club Guam

210 Pale San Vitores Rd, Tumon, Guam 96931, Mariana Islands
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Pacific Islands Club Guam
Management photos View all
Browse nearby
Pacific Islands Club Guam
Pacific Islands Club Guam
Pacific Islands Club Guam
Add Photo

504 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    116
    200
    127
    34
    27
See reviews for
335
47
5
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (504)
  • Mar-May only
    (139)
  • Jun-Aug only
    (121)
  • Sep-Nov only
    (120)
  • Dec-Feb only
    (124)
All months
1 review
2 of 5 stars Reviewed 2 days ago NEW

I've tried for two days to use the PIC website to make a reservation with no luck. All I get is error messages even after using two different browsers and two different credit cards. I've tried calling the reservations office but its always closed or no one is available to help me. Disappointing as we liked the PIC in Saipan.... More 

Was this review helpful? Yes
Hawaii
1 review
1 of 5 stars Reviewed 1 week ago

Languages barrier lousy service they put me on tower B a mile from the front desk a room has adjacent door with 2 inches gap in the floor that you can hear babies crying and dad is shouting on a foreign language, waste of time, dial zero to complain is waste of your english dont. Back and forth on mile... More 

Was this review helpful? Yes
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Janice N, Thank you for your review. We are sorry to learn that you had an unpleasant experience at our resort. Please accept our apologies for the inconveniences you experienced during your stay. We welcome you back to PIC and highly recommend that you book a room in the Royal Tower, where your guestroom would be located in the... More 

Travelers are raving about these Tumon hotels

Mountain Home, Idaho
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have mixed reviews about the PIC. Pros: The water park and pool areas are pretty darn nice. There were several different pools to go in, a couple of decent slides, water polo, basketball, and volleyball were available, and the water was clean. There were a TON of activities on site to do such as putt putt golf, archery lessons,... More 

Was this review helpful? Yes
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Its an pretty old and not-cheap hotel. Rooms are old. Toilet in the guest room are clean but not decent looking. They have are water park inside the hotel but there has only couple for pools (mainly for children). Only two water slides inside water park.The Beach is narrow, dirty and crowd compare to the Fiesta resort's beach. If you... More 

Was this review helpful? Yes 1
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Kevin C, Thank you for posting a review about our resort. We are currently in the process of upgrading several areas of our property, including our guestrooms. All our Deluxe rooms will have new furniture by the end of summer. We highly recommend that you book a Deluxe room on your next visit so you can enjoy a number... More 

Guam, Mariana Islands
2 reviews
4 of 5 stars Reviewed May 17, 2015

Stayed one night in the Oceana A building. Rooms were decent but didn't match an outdated bathroom waterpark was great waterpark staff was great. Front desk staff were in need of training. no briefing given by the staff for such a large property. Restaurant staff were very friendly.

Was this review helpful? Yes
Yigo, Mariana Islands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 17, 2015

My family and I visited the waterpark for my little cousin's birthday. The kids were very excited to try the archery and when we asked the employee, he said "tourists only, no locals allowed" he was so rude and not trained at all. Next time, please train your staff to speak to guests politely and not talk back. Had a... More 

Was this review helpful? Yes 1
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Explor11, Thank you for taking the time to post a review about our resort. Please accept our sincere apologies for the unpleasant attitude you experienced during your visit. PIC takes these matters very seriously as we are committed to providing our guests with the best possible experience. You can rest assured knowing that appropriate action will be taken immediately... More 

Manila, Philippines
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 28, 2015

The hotel looks great when you check-in but getting to the rooms was a little unsettling--like walking through a service tunnel with no windows and barely any air. The room was tight with two double beds and small but very clean bathroom. The waterpark has lots of pools to choose from with so many activities to choose from. Unfortunately, the... More 

Was this review helpful? Yes
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

"You are paying for the waterpark", that's what I told my husband when we walked in our room and almost walked out. It looked like they've had years of water damage in the bathroom. There are no hooks or cords to hang wet clothes on. Old furniture, moldy floors and shower curtain, only one pillow per person, bad shampoo, small... More 

Was this review helpful? Yes 1
United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 12, 2015

We booked with big expectations of an all inclusive resort. Having everything paid for up front was a big attraction for our family. The activities at the resort were great. The food however was greatly lacking variety. The buffets were the same over and over, the person cutting the roast had sweat dripping and would wipe with his arm and... More 

Was this review helpful? Yes
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Shannon B, Thank you for your review. We are disappointed to learn of the unacceptable food-handling behavior that you observed in one of our food establishments. PIC takes food sanitation very seriously. You can rest assured knowing that appropriate action will be taken immediately to ensure all our staff are following proper food sanitation practices. Since your last visit,... More 

Suwon, South Korea
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

I read a lot of bad reviews about the PIC and had originally booked another resort as a result. I don't need a fancy place, but I do like things to be clean and well-maintained, and based on the reviews I was concerned that a stay here would be unpleasant. A co-worker talked me into changing my reservations to the... More 

Was this review helpful? Yes 3
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Hana A, Thank you for taking the time to post a review about your recent stay with us. We are thrilled to know that our hotel amenities, restaurants, and PIC Clubmates provided you and your family with a fun and hospitable vacation experience! We appreciate your feedback regarding the guestroom you stayed in. We are still in the process... More 

Questions? Get answers from hotel staff and past guests. Ask a question

242 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (228)
Viewed
Hotel & grounds (30)
Viewed
Room/suite (18)
Viewed
Pool/beach area (37)
Viewed
Dining (6)
Viewed
View from room (22)
Viewed
Family/play areas (3)
Viewed
Bathroom (2)
Viewed
0:48
Videos (1)
Viewed
Other (109)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (1)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay