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Pacific Islands Club Guam

210 Pale San Vitores Rd, Tumon, Guam 96931, Mariana Islands
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Pacific Islands Club Guam
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515 Reviews from our TripAdvisor Community

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Traveler rating
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341
48
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (515)
  • Mar-May only
    (139)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (120)
  • Dec-Feb only
    (124)
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Torrance, California
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect place for summer vacation. Everything is ready to use. The pool of this hotel is fantastic, and has a variety of other refreshment. Food service is very high quality. You should spend your night.

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Pacific
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Recent brief stay, was upgraded to a supposed suite. Two queens, spacious but tiled room, large bathroom. Bathtub oddly situated, i.e. shower curtain does not fully cover shower so bath shelf and floor will get wet if you're not careful. Onsite restaurants ok, Bistro is best bet for dining experience although prices may be off-putting. Sky Room, burger place, and... More 

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Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I would say it's the wonderful place for kids. Pools are amazingly big and rich. It's kids' heaven for sure. Not many western visitors but lots of Korean family. Employee are friendly and engaged. I would still stay here if get chance come again.

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Guam, Mariana Islands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family checked in at 3:00 pm at the PIC front desk and were told the room is at the PIC Oceana Towers. and pointed a finger in the direction . That was it , no guidance . Getting to our room was frustrating there were no Directional Signs where the room was located, we got lost a few times... More 

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MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear kim c, Thank you for your review. Please accept our apologies for the inconveniences you experienced during your stay. Because PIC is a large resort, we do our best to provide helpful directional signs throughout the property. We appreciate you sharing your concerns about this and will work on improving the visibility of our current signs. Additionally, we will... More 

Travelers are raving about these Tumon hotels

1 review
2 of 5 stars Reviewed 4 weeks ago

I've tried for two days to use the PIC website to make a reservation with no luck. All I get is error messages even after using two different browsers and two different credit cards. I've tried calling the reservations office but its always closed or no one is available to help me. Disappointing as we liked the PIC in Saipan.... More 

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Hawaii
1 review
1 of 5 stars Reviewed June 24, 2015

Languages barrier lousy service they put me on tower B a mile from the front desk a room has adjacent door with 2 inches gap in the floor that you can hear babies crying and dad is shouting on a foreign language, waste of time, dial zero to complain is waste of your english dont. Back and forth on mile... More 

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MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Janice N, Thank you for your review. We are sorry to learn that you had an unpleasant experience at our resort. Please accept our apologies for the inconveniences you experienced during your stay. We welcome you back to PIC and highly recommend that you book a room in the Royal Tower, where your guestroom would be located in the... More 

Mountain Home, Idaho
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 17, 2015

We have mixed reviews about the PIC. Pros: The water park and pool areas are pretty darn nice. There were several different pools to go in, a couple of decent slides, water polo, basketball, and volleyball were available, and the water was clean. There were a TON of activities on site to do such as putt putt golf, archery lessons,... More 

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Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 14, 2015

Its an pretty old and not-cheap hotel. Rooms are old. Toilet in the guest room are clean but not decent looking. They have are water park inside the hotel but there has only couple for pools (mainly for children). Only two water slides inside water park.The Beach is narrow, dirty and crowd compare to the Fiesta resort's beach. If you... More 

Was this review helpful? Yes 1
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Kevin C, Thank you for posting a review about our resort. We are currently in the process of upgrading several areas of our property, including our guestrooms. All our Deluxe rooms will have new furniture by the end of summer. We highly recommend that you book a Deluxe room on your next visit so you can enjoy a number... More 

Guam, Mariana Islands
2 reviews
4 of 5 stars Reviewed May 17, 2015

Stayed one night in the Oceana A building. Rooms were decent but didn't match an outdated bathroom waterpark was great waterpark staff was great. Front desk staff were in need of training. no briefing given by the staff for such a large property. Restaurant staff were very friendly.

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Yigo, Mariana Islands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 17, 2015

My family and I visited the waterpark for my little cousin's birthday. The kids were very excited to try the archery and when we asked the employee, he said "tourists only, no locals allowed" he was so rude and not trained at all. Next time, please train your staff to speak to guests politely and not talk back. Had a... More 

Was this review helpful? Yes 1
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Explor11, Thank you for taking the time to post a review about our resort. Please accept our sincere apologies for the unpleasant attitude you experienced during your visit. PIC takes these matters very seriously as we are committed to providing our guests with the best possible experience. You can rest assured knowing that appropriate action will be taken immediately... More 

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