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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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Ranked #4 of 20 Hotels in Tumon
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 5, 2015
BwanaKubwa_FF Sydney, Australia
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689 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Resort Guam
See the most recent reviews
Sydney, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 5, 2015

I landed in Guam way too early, around 5 am. When I got to reception, I was told I could have room for $50 but with early checkin charge. Otherwise, checkin is 3 pm. This hotel is at the top end of town with frontage to main road and also direct access to beach. Hotel is dated but that didn't... More 

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Bwanakubwa FF, Thank you for choosing the Westin Resort Guam as your home away from home. We are delighted to hear that you positive part, location, facility and housekeeping service products. However, we are sincerely sorry to hear that Westin Work out condition and staff genuine care and warm welcome for the customer. We are addressed and continuously work... More 

Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 25, 2014

Very nice resort hotel on Guam. The hotel building is unique and beautiful. The rooms are very nice, comfortable, and clean. The room we had featured a tiny balcony overlooking the beach and bay, very nice view. The staff was helpful and friendly. We ate breakfast at the hotel and it was very good. Overall, we would stay here again.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear JamesC4166UB, Thank you for choosing the Westin Resort Guam as your home away from home. We are delighted to hear that “Nice choice on Guam” from your experience. Your kind feedback is inspiring us as we strive for better. We are continuously working on to maintain facility, improve service products and food quality based on personalized approach. We really... More 

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 24, 2014

This trip was a frustrating experience from the moment we arrived at the hotel. Very difficult to find to navigate around. Nothing is in an obvious place and there's no hotel guide in the room like you find in most hotels. The car park is always full so you have to go round and round and down and down the... More 

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear TokyoLight, We sincerely thanks you so much for your patronage with the Starwood Hotels and resorts, also would like to appreciate for choosing the Westin Resort Guam for your recent trip to Guam. It is unfortunately and we are regretful that you stay and experiences were not up to your expectations. Especially check in process was takes long time... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 19, 2014

As an American expat living overseas for 10 years and traveling throughout Asia 2 to 3 times per month, I can attest that this is not a 5 star hotel. I understand it's on an island in developing country but it is a dated 4 star at best. My air conditioning was not working fully the first 2 of my... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear ShaffThuy VN It is truly unfortunate that your visit with us was not 5 star hotel and sincerely apologize to could not meet your expectations. In reference to your experience to stay our guest room especially air condition and Executive Club Lounge service products are not meeting your expectations. We will definitely take some time and working on to... More 

Shanghai, China
Top Contributor
72 reviews 72 reviews
49 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 15, 2014

I've stayed in this hotel for 7 nights, and I did enjoy my stay. The Westin resort is very clean and modern. It provided everything I need. The staff were very helpful and friendly. The breakfast is good and delicious. Below are the pro and cons. Pro: 1. Perfect location. Walking distance to private beach and shopping areas. 2. Facilities... More 

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Ling Y Hafa Adai, Thank you very much for choosing The Westin Resort Guam on your visit Guam last November and really appreciates takes your precious time to share your experience with our property. We are truly delightful that you had given us high score and shared your very positive feedback. We are continuously working on to improve facility... More 

Eagan, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 3, 2014

This is a very nice hotel, but there needs to be a disclaimer when looking here. This is not a normal Westin as you would expect anywhere else in the world. But, keep in mind, this is not a major international city. Guam is a very small, isolated, and second-world-type island. This isn't Hawaii, or Hong Kong. However, keeping that... More 

Was this review helpful? Yes 4
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Mike B, We are sincerely thank you for choosing the Westin resort Guam during your recent visit to Guam. Also we would like to take this opportunity to express our appreciation for sharing your feedback in various aspects. While we certainly agree that we can improve or working on some areas, such as operation hours for the Pool Bar,... More 

Hong Kong
Top Contributor
84 reviews 84 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 1, 2014

Arrival We went to Guam for a friend’s wedding. We stayed 5 nights in total, USD208 a night no breakfast via booking.com. our flight arrived at 5am, arrived at the hotel at 6am, but our room wouldn’t be ready until 2pm! If you wanted the room early you have to pay half a day’s room rate. Free wifi is only... More 

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear jadey 2000 Thank you very much to choose The Westin Resort Guam for your recent visit this island. Also we valued every guest feedback for us better our service to provide renewing environment to all of our hotel guest. We are very glad to see your positive score compare in Guam hotels. Especially for your friend’s wedding reception either... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2014

We spent one night stay here in westin ... The location is perfect , its near with different shopping stalls and restaurants , at night you can walk around outside and wont get bored . The rooms are clean and nice , even the coffee and tea taste really good . We had dinner at Prego Where they serve really... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear krystravels Thank you for choosing the Westin Resort Guam for your September visit to Guam. We are delighted to hear you had a very renewing stay with us especially our specialty “Prego” Italian Restaurant, signature all day dining “Seasonal Taste” and guest rooms. Also our location is another element to offer with a beautiful public Tumon beach and shopping... More 

London, United Kingdom
Top Contributor
176 reviews 176 reviews
83 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed November 12, 2014

Guam was a stay dictated by the need to catch a ship from the island. With major exercises in the area the main clients were the U.S. military. They were friendly and made for an unusual experience. However without them there were few others making the hotel rather a ghost ship. We had an issue with the pick-up from the... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear SueKot We sincerely thank you for choosing the Westin Resort Guam on our current visit Guam, and for the taking your precious time to share your experience. We are delighted to hear you had overall enjoyable stay with us especially our restaurant and services. On the other hand we have to pay attention to your valued comments which needs... More 

Shibuya, Japan
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 11, 2014

I live in Japan and so Guam is probably one of the easiest places to travel for a beach vacation as it is only a 3 hour flight. I was very impressed by the Westin but I wouldn't categorise it as 5 star. It is right on the beach and there were lots of activities to do and we were... More 

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Mark O Thank you for choosing The Westin Resort Guam on your current visit to Guam. Also we are appreciated to share your experience to take you precious time after return to Japan. We are delighted to hear you had and enjoyable and memorable stay with us. Your comments will inspire us especially friendly staff interaction and Royal Beach... More 

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 Family Hotel in Tumon
#2 Spa Hotel in Tumon
#3 Luxury Hotel in Tumon
#4 On the Beach Hotel in Tumon

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