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All 19 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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80%
Ranked #1 of 19 hotels in Tumon
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed January 23, 2014
Sakura96929 Tokyo, Japan
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Resort Guam
See the most recent reviews
Tokyo, Japan
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 23, 2014

Westin in Guam is one of Guam's best. It is not "world-class best." It is "Guam best." As some reviewers have commented, yes, there are some details such as a few broken tiles around the pool and an occasional beer cap on the beach (which is accessible to the public). But what they probably haven't done is compared Westin to... More

Was this review helpful? Yes 6
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Sakura96929, Thank you for choosing the Westin Resort Guam to Renew your Mind, Body and Soul, and for taking the time to share your thoughts. We are delighted to hear your compliments toward our Hotel, particularly for our service.   We will certainly pass on the positive feedback to our team. It is our desire to work towards excellence and... More

New York City, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 15, 2014

I'm sharing my repulsive experience here on tripadvisor. Two hotel employees and another were seated one table away at the mix lounge discussing about SPG guests accumulating their points in the U.S. and coming to Guam using it. Highly unprofessional of them to be talking about guests when at the front of the house where guests can hear them. Then,... More

Was this review helpful? Yes 5
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Hafa Adai, supersoopark, We sincerely thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island, and for taking the time to share your thoughts and experience. It is truly regretful that we failed to meet your expectations in many areas. It certainly was not our intention ¬as it reflects our team’s commitment to deliver... More

Mountain View, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 5, 2014

I was relieved to arrive in Guam after being in a pretty dirty place before, and found it a real pleasure to have a good shower with clean water and a nice bed to sleep in. The staff were very, very nice at the desk and truly helpful, and it is those ladies and the cleanliness of the property that... More

Was this review helpful? Yes
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear JenniferS, Thank you for choosing the Westin Resort Guam to Renew your Mind, Body and Soul, and for taking the time to share your thoughts. We are delighted to hear your compliments toward our staff as well as of the cleanness of the property which made your stay pleasant. We will certainly pass on the positive feedback to our... More

London, United Kingdom
Top Contributor
63 reviews 63 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed December 14, 2013

First, most of the staff seem very pleasant. The Philippine ladies who look after breakfast were especially friendly. The beach is pretty enough, but no Bali, Cebu or Kota Kinabalu. The pool area feels slightly 1970s ish. To save anyone reading the rest of my miserable review, in a nutshell, previous visits to Guam suggest the Westin, like the Marriott... More

Was this review helpful? Yes 2
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear HK_Ivan, We thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island, and for taking the time to share your thoughts and experience. It is truly unfortunate, and we are sincerely regretful that your stay and experience was not up to your expectations. Your valued comments regarding the service from our staff will... More

Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

This hotel was everything I had read about in the reviews. Good location, powdery sand beach, not too crowded, friendly staff. My wife loved the Heavenly Bed- wished she could take the pillow home! Close to shopping but avoid the overpriced stores nearby, instead head to Macy's or KMart. We came during sale time and the bargains were unbelievable. No... More

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear cysison, Hafa Adai, Thank you for choosing the Westin Resort Guam to Renew your Mind Body & Soul, and for taking the time to share your delightful experiences during your stay. We are always excited when our guests share their wonderful experiences and enjoy their renewing stay with us. We appreciate your positive comments on our signature products of... More

Chicago
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 21, 2013

As a professional traveler, airline crew member I have over thirty years of extensive travel experience. I have stayed at the Westin Resort Guam for nine times in the last six months. The Westin Resort Guam at first glance is a pretty property. The views of the lagoon are outstanding but then all of the hotels on the strip have... More

Was this review helpful? Yes 8
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Wendy S, Thank you for your recent stay and taking the time to share your experience and thoughts. We are delighted to hear your comments about our beautiful property, outstanding view of the lagoon and nice amenities. We are particularly honored to know that our associates were courteous and polite. On the contrary, we have taken note of your... More

Seoul, South Korea
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2013

the staffs were very friendly and room condition was very clean & good, especially bed and pillow was very very comfortable. and also, the beach is super close from the room(only 3 minutes..?). even so close to shopping malls. a year ago, i've stayed "Outrigger resort", there was lovely hotel to stay. but if somebody ask me to recommend hotels... More

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Jeehye B, Thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island, and taking the time to share your thoughts and experience. We are very much delighted to hear that your stay met your expectations. Thank you for your comments about our friendly staff, room cleanness and condition, our signature item “the Heavenly... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2013

Nice size room with very comfy bed. I travel solo, so it was nice to be able to walk to restaurants and all kind of activities. The beach was beautiful. The staff are very friendly. Overall no complain.

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Fred B, Thank you for choosing the Westin Resort Guam to Renew your Mind, Body and Soul, and for taking the time to share your thoughts. We are delighted to know that your stay with us met your expectations with the highest scoring of ◎◎◎◎◎ for overall rating. We appreciate your kind words about our hotel, particularly about our... More

United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 2, 2013 via mobile

One of those amazing beaches you only find on an island. Better than beaches of hotels next door. Wade 100m+ past the beach in near perfect water. Go snorkeling in coral reefs. If anything they're a bit shallow, and I have the cut on my hand to prove it. I think we did find the best place to stay in... More

Was this review helpful? Yes 2
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear travelwellmyfriend, Hafa adai, Thank you for choosing The Westin Resort Guam for your honeymoon, and for taking the time to share your experiences during your stay. We are delighted to hear that you enjoyed your stay and appreciate your references to us as “the best place to stay” and “5 star establishment”. Also we are very happy to know... More

Tokyo, Japan
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 28, 2013 via mobile

My husband and I booked an advance pay early special for a club room. The hotel and room had a slight lingering smell of mould, but this was the case for many places on the island. We thoroughly enjoyed our club lounge experience which was a nice little bonus given the decent rate we paid. We had access to the... More

Was this review helpful? Yes
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Skyb0w, Thank you for choosing the Westin Resort Guam during your recent visit, and for taking the time to share your thoughts and experiences. We regret to find that you experienced the smell of mold in your room. Our Housekeeping and Engineering teams constantly pay special attention on this area due to Guam’s characteristic climate. We will continue to... More

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Additional Information about The Westin Resort Guam

Also Known As:
The Westin Resort Guam Hotel Tumon
The Westin Resort Guam Hotel
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Tumon
#1 On the Beach Hotel in Tumon
#1 Family Hotel in Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
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