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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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Ranked #1 of 20 Hotels in Tumon
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 22, 2014
KapitanJ Maple Valley, Washington
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644 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Resort Guam
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Maple Valley, Washington
Top Contributor
92 reviews 92 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 22, 2014

New work hotel and an improvement over everything else here in Guam. It's a tropical environment so some wear from weather is expected. Very nice staff. Standard excellent Westin room. Views from the room. .....not so much. Have to remember it's Guam and enjoy what it has and not what it doesn't.

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear KapitanJ Thank you for choosing The Westin Resort Guam as your destination to renew your Mind, Body & Soul; and for taking the time to share your experiences during your stay. We are delighted to hear that our hotel facility and service met your expectations. Nevertheless, we do apologize for the room view. Due to the shape of building,... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 15, 2014

I thought I would provide my review since my case my offer a different and valuable perspective. Due to a very short notice from my employer and a very busy time in Guam my stay was spread out over the Hyatt Regency, Westin and Sheraton. I stayed in the Hyatt first and then moved to the Westin-this is where I... More

Was this review helpful? Yes 3
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Lyndon P Hafa Adai, and thank you for choosing The Westin Resort Guam during your recent visit to Guam. We would like to take this opportunity to express our appreciation for sharing your feedback in various aspects. While we certainly agree that we can improve in some areas, others may be more challenging, such as room size, view or... More

Gig Harbor
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 10, 2014

I choose this hotel, because many people stated it was the best one in Guam. Well if this hotel is the best, I would hate to see what the worst one looks like. The shower in room 1414 is absolutely disgusting. On my first day, I asked housekeeping if they could clean the glass shower enclosure and the mildew on... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Snopsie Hafa Adai, and thank you for taking your time to share your feedback from your recent visit. First of all, we would like to take this opportunity to express our sincere apology for the unfortunate experiences during your stay. It is truly regretful to learn that we failed to meet even the basic expectations in many ways (from... More

Luzon, Philippines
Top Contributor
58 reviews 58 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 1, 2014

The location of the hoetl is great. Right accross all the duty free shops and is a beach front hotel. They buffet seafood is something that should not be missed. Wide choices of lobster tails, shrimp, oysters and crabs. It also serves prime rib so make sure to try this out.

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear BES711 Hafa Adai & Thank you for choosing The Westin Resort Guam for your home away from home. We are delighted to learn that you had a great stay with us. The Taste buffet restaurant is very popular for visitors as well as local residents for the quality of food, and we are very glad that you enjoyed it.... More

Illinois
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 23, 2014

This is one of three hotels my family and I stayed at while visiting Guam. Personally, we love the Westin brand and our expectations were met once again...very nice lobby area with shops,restaurant, bar, easy access elevators, friendly staff, ample covered parking. The rooms were comfortable and clean. Outdoor pool area was nice (not great, but nice) with bar and... More

Was this review helpful? Yes 1
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Joyce0001 Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home. We appreciate you sharing your experience during your recent visit to Guam. We are delighted to learn that our hotel facilities and services made your stay more memorable. Our Starlight BBQ restaurant is the ideal restaurant where you can enjoy great... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

We've stayed at the Westin Resort Guam on a previous trip and spent one night at the hotel in August 2014 for my husband's birthday. The hotel is clean, the staff is top-notch, the rooms are comfortable and the views are outstanding! The beds are so comfortable, feels like you're sleeping on a cloud. Had a fruit platter delivered early... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear RES1997 Hafa Adai, and thank you for coming back to The Westin Resort Guam to celebrate your husband’s birthday. We are privileged to have you with us for such a special occasion and to be a part of creating your memorable stay. Your description of our Heavenly bed was just as we would put it… “So comfortable, feels like... More

Tokyo, Japan
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 10, 2014

This was ideal for our last night on Guam and we wished we could have stayed longer. We booked a club room and it was well worth the extras that came with it. If you book a club room you get access to facilities that their upper-level loyalty programme members get, which included: The ability book a beach cabana to... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear porkpiegaram Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home for your recent trip. With club level accommodations, you have privilege to access the club lounge on the 21st floor, cabana usage on the beach, and VIP lounge on the lobby area for exclusive check in and other assistance. In addition,... More

Baltimore
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 31, 2014

I stayed for 7 days in March during my first visit to Guam. I was told the Westin Resort was the best hotel on the island. I sincerely hope this is not the case. While not everything was bad, I do believe I would stay here again. When we checked into our hotel room, the air conditioner did not work.... More

Was this review helpful? Yes 2
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear jrembrey2013 Thank you for choosing The Westin Resort Guam as your home away from home. We appreciate you taking the time to share your valuable feedback from your recent stay. Please allow us to express our sincere apology for the many inconveniences that you encountered during your stay, beginning with the Air Conditioning. We have taken this opportunity to... More

Drummoyne, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 27, 2014

We had 8 nights here. Was picked up by a hotel transfer - at 4.35 am was very welcomed. Breakfasted here every morning - good selection for brekkie. The staff recognized and acknowledged us each morning, made us feel at home. Beach was perfect for us - crystal clear calm water perfect temperature. Meals at Misty's beside the pool -... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Hafa Adai, Winuet Thank you for choosing The Westin Resort Guam for your recent visit to Guam. Although it is regrettable to learn that the quality of food at Misty’s pool bar was disappointing, we are delighted to hear that you had a renewing stay with us. From the food and service at Taste restaurant to Westin’s Signature Heavenly Bed.... More

San Diego, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 23, 2014 via mobile

Right in middle of city action, this beach location is an easy walk to restaurants, clubs and shopping. Resort-wise I was unimpressed. The beach front and pool are small with limited seating. The cabanas shown in their photos are only for Royal Beach Club members...ditto the tour desk and Hertz rental. Our room on the 18th floor was dated. The... More

Was this review helpful? Yes 2
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Kaye S Thank you for choosing The Westin Resort Guam as your home away from home. We greatly appreciate your valuable feedback. It is regretful to learn that some services were not as expected. Unfortunately, JTB tour desk caters to JTB guests, and beach cabanas service is limited to Royal Beach Club members only. However, Hertz rental car is... More

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific

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