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The Westin Resort Guam

#3 of 20 Hotels in Tumon
Certificate of Excellence
4.5 of 5
105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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The Westin Resort Guam
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715 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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There are newer reviews for The Westin Resort Guam
See the most recent reviews
Beijing
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2015

The Westin is in a perfect location. It is directly on the beach and within walking distance of many shops. Getting around is convenient with the shuttle bus. We would definitely stay here again. The staff is wonderful.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Steve H, Thank you for choosing The Westin Resort Guam for your stay and for taking your precious time to share your valuable feedback. We are very glad to hear your very positive feedback about our entire property and locations. Especially “The staff is wonderful “is motivating all our team to continuously improve service products. We appreciate your valuable... More 

Quezon City
Top Contributor
54 reviews 54 reviews
54 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel is beachfront and just a couple minutes walk to main shopping and dining areas. The rooms are classic Westin and of course, the ocean-view rooms are just great. The club lounge tends to be noisy and the food disappears quickly as mostly family types occupy the place during happy hour. Otherwise, it's a good place to chill and... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear valmun, Thank you for choosing our The Westin Resort Guam as your recent visited Guam and taking your precious time to share your experience this website. We are delighted to hear that you had great time with our facility including Ocean View Room, Pool and Tumon public beach and Royal Beach Club. However Royal Beach Club food replenishment was... More 

Stockholm,Sweden
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 31, 2015

You can feel that the hotel has been around for some time but we felt we got in line with expectations. Location right on the beach is ideal! Pool area is nice but bar food is bit pricey for what you get. We stayed three nights here and three nights at Hilton. Fairly similar hotels in terms of standard but... More 

Was this review helpful? Yes 3
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear pswe, We are truly happy to hear that we met your expectations with your recent stay with us at The Westin Resort Guam. We are located right in front of beautiful beach with powder white sand and you can access it within 30 seconds! Regarding Misty’s Pool Bar food menus, we will keep working on both food quality and... More 

1 review
5 of 5 stars Reviewed January 25, 2015

Our room we stayed in was very clean and comfortable beds. Staff were very friendly and most especially accommodating to our needs. Food was great. Enjoyed the beach bar.Pool was good. Friendly pool staff. Clean lobby.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Janel M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your feedback and experience while staying with us. Most of all, we value our guests feedback and take it very seriously, it is our desire to ensure all our guests have a positive experience while staying with us. Once... More 

Saipan/Bahamas
Top Contributor
179 reviews 179 reviews
31 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed January 19, 2015

A quiet place for happy hour drinks (2 for the price of 1). Great meeting room with a LARGE stage. My wife and I also attended a banquet and the food was top notch - except for the cold corn soup with salmon roe (?)

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear IslandFolks, Thank you for taking your time to share your feedback from your recent visit at The Westin Resort Guam. We are delighted to hear that you had enjoyed happy hour and our meeting room was great with good food. We appreciate your comments and sharing your experience. Once again, thank you and we look forward to your next... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 18, 2015

Stayed at the hotel while I was doing my PCS move. Fantastic hotel with an amazing view. They have a great beach that is probably the best in Tumon. They had pet friendly rooms that was a lifesaver for me when moving. The beds are amazingly comfortable. The restaurants are also great!

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Ron M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your experience/feedback during your stay. We are delighted to hear that our beach is the best in Tumon, and pet friendly room. We tried to accommodate as many guest as possible to meet our customer expectation and continuously to... More 

Mansfield, Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed for business for four days. Location was at the end of the main tourist drag in Guam. Nice rooms and wi-fi is fast. Breakfast had plenty of choices and staff was very accommodating. Being a SPG preferred guest also helps!

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear dokeydog1973, Thank you for choosing to stay at The Westin Resort Guam. We are pleased to hear your positive comment and we sincerely appreciate your feedback. Your valuable comment has been shared with our management team as we continuously strive to improve level of guest satisfaction and service. Once again, thank you for your visit and we look forward... More 

Mountain View, California, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 8, 2015

Hotel has a small space on the ground, so they had to decrease the beach. Beach is very small, deck-chairs are limited quontity, so many people have to lie on the sand. One big fish is always nips people in the sea, every day. Nobody cleans trash on the beach. Some guys from beach staff are unfriendly. Food is untasty.... More 

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Mr. Sergey_Firsov, It is truly unfortunate that your visit with us was disappointing. You are absolutely correct in saying that due to the layout of our hotel, the size of beach directly behind our property is limited. However, our guests are never limited to any specific area of the beach. You are definitely welcome to use any part of... More 

Perth, Australia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 7, 2015

We arrived at 6am so grabbed a hire care (Hertz - We ordered on line for $100 for 2 days. Picked up at the airport and returned to Hertz at The Westin. Great service - no problems). We went straight to the hotel to see what time we could check in. They hoped to be able to check us in... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Beacygirl, We sincerely thank you for choosing the Westin Resort Guam for your visit to Guam, and appreciate taking your time to share your experience. We are very delighted to learn that your overall stay here was enjoyable and great experienced. Particularly, our rent car service (Hertz Rent Car) products and guest room conditions or other facilities. On the... More 

Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2015

The location is very good, walking distance to bus stops, duty free, stores and malls. Facilities are good, they have beach front and pool, bar, restaurants. They provide free Wi-Fi in the lobby. Our room has 2 double beds.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear DegitalTraveller, Thank you very much for choosing the Westin Resort Guam as your Home away from home, and sharing your great feedback to share this website. We are delighted to learn that your stay here at our property was enjoyable great experience and we do hope it was memorable stay with us. As we continue to improve our service... More 

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