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The Westin Resort Guam

105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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Best prices for: 1 room 1 guest
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The Westin Resort Guam
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The Westin Resort Guam
The Westin Resort Guam
The Westin Resort Guam
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728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Resort Guam
See the most recent reviews
Utrecht, The Netherlands
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed here for 5 nighs. Locaton is great - on the beach, walking distance from plenty of shops and restaurants. Room was very comfortable and clean. Swimming pool was great, common areas are very clean. The beach is excellent. We were a bit surpised with the lack of adequate information about the hotel or about tourist attractions. The room... More 

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Gogo0811, Thank you choosing The Westin Resort Guam as your recent visit to Guam. Also we are very appreciating to share your experience with us. Yes, we are very delighted to learn that your overall stay with us was enjoyable and great experience. However on the other hands, we need to address that associate knowledge and pool bar service... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 28, 2015

I am currently staying here at the Westin Guam. I arrived 3 days ago and have 4 more days here. With alot of reviews saying the hotel is "good" (and not "excellent"), i managed my expectation. We arrived early morning and we asked if we could ask if there is a room available if we could check in early. We... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear HC, Thank you choosing for The Westin Resort Guam as your recent stay on Guam and it is taking your precious time to share your experience with us. We are sincerely regretful that your stay was not meeting your expectations. Especially we could not accommodate upon your arrival and SPG floor due to the high occupancy. Also regret that... More 

London
Top Contributor
193 reviews 193 reviews
68 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed March 16, 2015

Very good but not excellent. Nicest looking hotel in the bay, at the end of the bay, Tumon bay is very convenient for shopping, bars and restaurants. This hotel is large has very good sized rooms and very clean common areas. The rooms while dated just lacked that bit of deep cleaning and room cleaning service was nowhere near the... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear KevinLondon, Thank you choosing The Westin Resort Guam as your recent visit to Guam. Also we are very appreciating to share your experience with us. We are very delighted to learn that your overall stay with us was enjoyable and positive experience. I will definitely to share with Taste Restaurant and Culinary team. Yes, we will absolutely continuously keep... More 

Manila, Philippines
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 12, 2015

The best hotel that I stayed so far. Few steps away from the beach and the sad is very nice. Good food for breakfast. The employees at the swimming pool and bar are very nice and helpful. I forgot a bag of clothes and when I called the security team have it and easily coordinate to pick up. Walking distance... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear iam TwinkLe, Thank you choosing the Westin resort Guam on your recent trip to Guam. Also appreciate to share your great experience with us. We are pleased to hear your much positive feedback for our Breakfast venues, pool and bar associate and service products. Besides very happy to hear your cloth was lost and found, our security and operation... More 

Beijing
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2015

The Westin is in a perfect location. It is directly on the beach and within walking distance of many shops. Getting around is convenient with the shuttle bus. We would definitely stay here again. The staff is wonderful.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Steve H, Thank you for choosing The Westin Resort Guam for your stay and for taking your precious time to share your valuable feedback. We are very glad to hear your very positive feedback about our entire property and locations. Especially “The staff is wonderful “is motivating all our team to continuously improve service products. We appreciate your valuable... More 

Quezon City
Top Contributor
55 reviews 55 reviews
54 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel is beachfront and just a couple minutes walk to main shopping and dining areas. The rooms are classic Westin and of course, the ocean-view rooms are just great. The club lounge tends to be noisy and the food disappears quickly as mostly family types occupy the place during happy hour. Otherwise, it's a good place to chill and... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear valmun, Thank you for choosing our The Westin Resort Guam as your recent visited Guam and taking your precious time to share your experience this website. We are delighted to hear that you had great time with our facility including Ocean View Room, Pool and Tumon public beach and Royal Beach Club. However Royal Beach Club food replenishment was... More 

Stockholm,Sweden
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 31, 2015

You can feel that the hotel has been around for some time but we felt we got in line with expectations. Location right on the beach is ideal! Pool area is nice but bar food is bit pricey for what you get. We stayed three nights here and three nights at Hilton. Fairly similar hotels in terms of standard but... More 

Was this review helpful? Yes 3
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear pswe, We are truly happy to hear that we met your expectations with your recent stay with us at The Westin Resort Guam. We are located right in front of beautiful beach with powder white sand and you can access it within 30 seconds! Regarding Misty’s Pool Bar food menus, we will keep working on both food quality and... More 

1 review
5 of 5 stars Reviewed January 25, 2015

Our room we stayed in was very clean and comfortable beds. Staff were very friendly and most especially accommodating to our needs. Food was great. Enjoyed the beach bar.Pool was good. Friendly pool staff. Clean lobby.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Janel M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your feedback and experience while staying with us. Most of all, we value our guests feedback and take it very seriously, it is our desire to ensure all our guests have a positive experience while staying with us. Once... More 

Saipan, Mariana Islands
Top Contributor
193 reviews 193 reviews
34 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 19, 2015

A quiet place for happy hour drinks (2 for the price of 1). Great meeting room with a LARGE stage. My wife and I also attended a banquet and the food was top notch - except for the cold corn soup with salmon roe (?)

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear IslandFolks, Thank you for taking your time to share your feedback from your recent visit at The Westin Resort Guam. We are delighted to hear that you had enjoyed happy hour and our meeting room was great with good food. We appreciate your comments and sharing your experience. Once again, thank you and we look forward to your next... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 18, 2015

Stayed at the hotel while I was doing my PCS move. Fantastic hotel with an amazing view. They have a great beach that is probably the best in Tumon. They had pet friendly rooms that was a lifesaver for me when moving. The beds are amazingly comfortable. The restaurants are also great!

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Ron M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your experience/feedback during your stay. We are delighted to hear that our beach is the best in Tumon, and pet friendly room. We tried to accommodate as many guest as possible to meet our customer expectation and continuously to... More 

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