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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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Ranked #1 of 20 Hotels in Tumon
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed November 1, 2014
gripjho11 Tokyo, Japan
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660 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Resort Guam
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Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 1, 2014

Spent a weekend in October 2014. It wasn't good, it wasn't bad. As it is a 5-star hotel, I was waiting for the big boom! It didn't come. If there was anything the staff by the pool and the poolside bar were quite nice. The rest... Pfft!

Was this review helpful? Yes 3
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear gripjho11, Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home for your recent trip to Guam. Your kind comment for our associate and pool facility has been shared with our team. However it is regretful that we could not meet your expectation as 5 star hotel. We are continuously keep training... More 

Koror, Palau
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2014

We picked The Westin because its rated #1 Hotel in Guam. It was our first weekend off in a long time and we wanted to treat ourselves to a comfortable stay. We were disappointed that we could not get earlier check in when requested. We arrived on 5am flight and did not get checked in till 2:30 pm. We chose... More 

Was this review helpful? Yes 3
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear TheTaj Thank you for choosing Westin Resort Guam as your home away from home for your recent trip to this beautiful island. We are sincerely apologize could not provide early check upon your arrival. I do hope understanding that property check in time is 15:00 and we are challenging to accommodate any customer to check in as earliest possible... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 20, 2014

We spent 6 nights in Westin Guam in Oct 2014. All in all, the location is convenient, however, the service is not up to a five star hotel standard. Two weeks before arrival, we requested airport pick up, early check in and baby cot for our infant via email to both the Starwood inquiry as well as the hotel's email... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Zzw, We sincerely thank you for choosing The Westin Resort Guam on your last visit to Guam. We also thank you for taking your time to share your experience. It is truly regretful that we failed to meet your expectations in many areas, especially the lack of communication from our Operations team. As management, I will address these issues... More 

Yokosuka, Japan
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 16, 2014

I made my reservation through the Westin sight for the "internet" package to include a king sized bed, free internet for my stay and free breakfast every morning. In the comments I wrote I would like an high floor ocean view room if possible. I tried to communicate with them twice via e-mail prior to my arrival. First time was... More 

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Lee C, Hafa adai and thank you for taking your time to share your feedback from your recent stay with us. First of all that we would like to take this opportunity to express our sincere apology for the unfortunate experience during your stay. It is regretful to learn that we failed to meet your expectations in many way... More 

china
Top Contributor
52 reviews 52 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 12, 2014

We stayed at the Westin for 4 nights, and our experience was good overall. The hotel itself seemed dated, but room was clean, and beach access was right off the hotel property. Our bathroom had a standup shower, and a bathtub, which i found quite nice. Hotel lobby bar service was not so good. I ordered a drink, and was... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear tissue, Thank you for choosing Westin Resort Guam as your home away from home. We are delighted to hear that overall very positive experience which you have stayed with us. Your kind comment is inspiring us as we strive for better. Yes, we will look in to that lobby lounge service products to make more satisfied experience through management... More 

Scottsdale, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014 via mobile

Great location on the beach, I was giving upgrade to executive suite on the top floor, The staff was very friendly, The beach club lounge on the executive floor was very nice had good food and free drinks! Location had easy access to many restaurants to choose from and shopping was very convenient within walking distance.

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear DeltaRoadWarrior Thank you for taking your time to share your feedback about your recent stay at The Westin Resort Guam. We are glad to hear that your stay was renewing and enjoyable. Your compliment for our staff friendliness and food have been shared with the relevant departments as we continue to provide better service. We look forward to welcoming... More 

Maple Valley, Washington
Top Contributor
92 reviews 92 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 22, 2014

New work hotel and an improvement over everything else here in Guam. It's a tropical environment so some wear from weather is expected. Very nice staff. Standard excellent Westin room. Views from the room. .....not so much. Have to remember it's Guam and enjoy what it has and not what it doesn't.

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear KapitanJ Thank you for choosing The Westin Resort Guam as your destination to renew your Mind, Body & Soul; and for taking the time to share your experiences during your stay. We are delighted to hear that our hotel facility and service met your expectations. Nevertheless, we do apologize for the room view. Due to the shape of building,... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 15, 2014

I thought I would provide my review since my case my offer a different and valuable perspective. Due to a very short notice from my employer and a very busy time in Guam my stay was spread out over the Hyatt Regency, Westin and Sheraton. I stayed in the Hyatt first and then moved to the Westin-this is where I... More 

Was this review helpful? Yes 3
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Lyndon P Hafa Adai, and thank you for choosing The Westin Resort Guam during your recent visit to Guam. We would like to take this opportunity to express our appreciation for sharing your feedback in various aspects. While we certainly agree that we can improve in some areas, others may be more challenging, such as room size, view or... More 

Gig Harbor
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 10, 2014

I choose this hotel, because many people stated it was the best one in Guam. Well if this hotel is the best, I would hate to see what the worst one looks like. The shower in room 1414 is absolutely disgusting. On my first day, I asked housekeeping if they could clean the glass shower enclosure and the mildew on... More 

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Snopsie Hafa Adai, and thank you for taking your time to share your feedback from your recent visit. First of all, we would like to take this opportunity to express our sincere apology for the unfortunate experiences during your stay. It is truly regretful to learn that we failed to meet even the basic expectations in many ways (from... More 

Luzon, Philippines
Top Contributor
58 reviews 58 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 1, 2014

The location of the hoetl is great. Right accross all the duty free shops and is a beach front hotel. They buffet seafood is something that should not be missed. Wide choices of lobster tails, shrimp, oysters and crabs. It also serves prime rib so make sure to try this out.

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear BES711 Hafa Adai & Thank you for choosing The Westin Resort Guam for your home away from home. We are delighted to learn that you had a great stay with us. The Taste buffet restaurant is very popular for visitors as well as local residents for the quality of food, and we are very glad that you enjoyed it.... More 

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 On the Beach Hotel in Tumon
#1 Spa Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 Family Hotel in Tumon

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