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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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79%
Ranked #2 of 20 hotels in Tumon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Winuet Drummoyne, Australia
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565 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Drummoyne, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had 8 nights here. Was picked up by a hotel transfer - at 4.35 am was very welcomed. Breakfasted here every morning - good selection for brekkie. The staff recognized and acknowledged us each morning, made us feel at home. Beach was perfect for us - crystal clear calm water perfect temperature. Meals at Misty's beside the pool -... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Hafa Adai, Winuet Thank you for choosing The Westin Resort Guam for your recent visit to Guam. Although it is regrettable to learn that the quality of food at Misty’s pool bar was disappointing, we are delighted to hear that you had a renewing stay with us. From the food and service at Taste restaurant to Westin’s Signature Heavenly Bed.... More

San Diego, California
Contributor
13 reviews 13 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Right in middle of city action, this beach location is an easy walk to restaurants, clubs and shopping. Resort-wise I was unimpressed. The beach front and pool are small with limited seating. The cabanas shown in their photos are only for Royal Beach Club members...ditto the tour desk and Hertz rental. Our room on the 18th floor was dated. The... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Kaye S Thank you for choosing The Westin Resort Guam as your home away from home. We greatly appreciate your valuable feedback. It is regretful to learn that some services were not as expected. Unfortunately, JTB tour desk caters to JTB guests, and beach cabanas service is limited to Royal Beach Club members only. However, Hertz rental car is... More

Jakarta, Indonesia
Contributor
18 reviews 18 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Guam is far from the standards of other Westin hotels around the world, but it was fine for us. (Surprisingly, there actually aren't many better hotel options in Guam.) We had an enjoyable enough three day vacation here. The front desk graciously upgraded all three of our rooms so we had a pretty spacious living room area in... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear travelaux Thank you for choosing The Westin Resort Guam as your home away from home. We sincerely appreciate your valuable feedback from your recent stay with us. We are delighted to hear that you enjoyed the upgraded rooms and cabana service. Royal Beach Club rooms are very popular since we offer enhanced services such as Cabana usage and lounge... More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel located in the main city of Guam. The ocean view from the room is outstanding. The beach and night life is within walking distance. Their dinner buffet is great but very pricey. Expect to pay a large bill for a family.

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Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Alex V, Thank you for choosing the Westin Resort Guam as your destination to Renew your Mind Body & Soul. We are honored that you refer to us as an “Awesome Hotel”. We are also delighted to hear that our hotel location, view from the room and dinner buffet at Taste restaurant met your expectations. We look forward to... More

Cincinnati, Ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The visit started with a huge cockroach in the lobby. It's a tropical location I can understand that. I was disappointed with the view. The ocean was nice, but there were ugly buildings and rubble in the view as well. The rooms were definitely not up to Westin cleanliness standards. The glass walls in the shower had water stain build... More

Was this review helpful? Yes 3
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear mvelarde1999, Thank you for choosing the Westin Resort Guam for your home away from home. It is truly unfortunate and we are sincerely regretful that your stay and experience was not up to your expectations; primary cleanness in the room. We apologize once again for not meeting your expectations. Your feedback will definitely help our team to reflect and... More

Hong Kong, China
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 23, 2014

General attitude of the receptionist, the hotel's pool and beach were quite small, often to the beach were no beach chairs to sit, because the fine little beach area too small and not enough chairs. Hotel location is very convenient, nearby shopping mall DFS and restaurant were walk within 5 mins. wifi only hotel lobby to use, signal is good.... More

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear mimi_smil… We thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island and for taking the time to share your thoughts and experience. While we are delighted to find that our location was convenient for you and our “Heavenly bed” met your expectations, we regret that you experienced inconvenience with our beach not... More

Jacksonville, Florida
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 18, 2014

We stayed here for 2 days and nights and really enjoyed this hotel. My room was not ready at 3pm, so I was given and upgraded room, which started the stay off very nice. The lobby is amazing and the overall feel of the hotel is clean and classy. Our room had a great view, very clean, with comfortable beds.... More

Was this review helpful? Yes 2
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear sailor111, Hafa Adai, Thank you for choosing the Westin Resort Guam as your destination to Renew your Mind Body & Soul. We are honored that you refer to us as a “Great Hotel for Guam”. We are also very delighted to hear that you enjoyed your 2 night stay with us. Thank you very much for your positive comments... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

Location is lovely , just 3 mins walk to Duty Free ... 5 mins walk to hard rock cafe . few convenience store near the hotel overall service is good, just it is very hard to request early check in ... free wifi provided at the lobby area , in-room wifi cost at US$9/ daily ... staff is nice and... More

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear RL930, We thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island and for taking the time to share your experience. We are very much honored that you refer to us as a “nice hotel”. We are delighted to know our service met your expectations and that you enjoyed the view of our... More

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2014 via mobile

Stayed here for a few nights to check out Guam. Great service, close to food & shops, nice beach (off of the main beach), room was very big & clean, air conditioning was fine, staff was more than friendly, the pool & pool bar staff were great, helpful, friendly. I would stay here again without hesitation. Thanks Westin!

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear windwing60, Hafa adai, Thank you for choosing The Westin Resort Guam as your destination to Renew your Mind, Body & Soul and for taking the time to share your experiences during your stay. We appreciate your positive comments and are inspired that you refer to us as “perfect”. We are also very much delighted to hear that our service,... More

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 8, 2014

No free wifi and it's $27 for breakfast!!! If a place like this is doing so well on the food front, free internet in the room is only fair. Beds are comfy and AC was on before I checked in so the atmosphere isn't bad but a private freezer would be nice as well.. It's clear this place caters to... More

Was this review helpful? Yes 1
Guamwestin, Team Leader at The Westin Resort Guam, responded to this review

Dear Brodykeit, Hafa adai, Thank you for taking the time to post your review and for choosing The Westin Resort, Guam for your recent Guam stay. It is truly regretful that we failed to meet your expectations particularly in bath room cleanliness. We also regret that we had you feel less recognized as valuable repeat guest, as we appreciate the... More

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific

237 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Tumon #1 Spa Hotel in Tumon #2 On the Beach Hotel in Tumon #2 Luxury Hotel in Tumon
Hotel Class
Number of rooms
426

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