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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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Ranked #1 of 20 Hotels in Tumon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
krystravels
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644 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 1 week ago

We spent one night stay here in westin ... The location is perfect , its near with different shopping stalls and restaurants , at night you can walk around outside and wont get bored . The rooms are clean and nice , even the coffee and tea taste really good . We had dinner at Prego Where they serve really... More

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear krystravels Thank you for choosing the Westin Resort Guam for your September visit to Guam. We are delighted to hear you had a very renewing stay with us especially our specialty “Prego” Italian Restaurant, signature all day dining “Seasonal Taste” and guest rooms. Also our location is another element to offer with a beautiful public Tumon beach and shopping... More

London, United Kingdom
Top Contributor
166 reviews 166 reviews
73 hotel reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Guam was a stay dictated by the need to catch a ship from the island. With major exercises in the area the main clients were the U.S. military. They were friendly and made for an unusual experience. However without them there were few others making the hotel rather a ghost ship. We had an issue with the pick-up from the... More

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear SueKot We sincerely thank you for choosing the Westin Resort Guam on our current visit Guam, and for the taking your precious time to share your experience. We are delighted to hear you had overall enjoyable stay with us especially our restaurant and services. On the other hand we have to pay attention to your valued comments which needs... More

Shibuya, Japan
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I live in Japan and so Guam is probably one of the easiest places to travel for a beach vacation as it is only a 3 hour flight. I was very impressed by the Westin but I wouldn't categorise it as 5 star. It is right on the beach and there were lots of activities to do and we were... More

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Mark O Thank you for choosing The Westin Resort Guam on your current visit to Guam. Also we are appreciated to share your experience to take you precious time after return to Japan. We are delighted to hear you had and enjoyable and memorable stay with us. Your comments will inspire us especially friendly staff interaction and Royal Beach... More

Hamilton, Ontario
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Guam isn't somewhere you'd go for a beach holiday, unless you are a young couple on a budget and live close by, perhaps Japan or South Korea. The Westin Hotel is perfectly placed on a lovely beach, which is not crowded because there are few tourists these days. The hotel is tired but fully functional. The rooms are spacious and... More

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Cases_Always_Packed, Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home for your recent trip to Guam. We are thrilled to learn that you had a renewing stay with us. Our location of the property is just next public beach in Tumon Bay, and we are delighted to hear that your room... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent a weekend in October 2014. It wasn't good, it wasn't bad. As it is a 5-star hotel, I was waiting for the big boom! It didn't come. If there was anything the staff by the pool and the poolside bar were quite nice. The rest... Pfft!

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear gripjho11, Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home for your recent trip to Guam. Your kind comment for our associate and pool facility has been shared with our team. However it is regretful that we could not meet your expectation as 5 star hotel. We are continuously keep training... More

Koror, Palau
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We picked The Westin because its rated #1 Hotel in Guam. It was our first weekend off in a long time and we wanted to treat ourselves to a comfortable stay. We were disappointed that we could not get earlier check in when requested. We arrived on 5am flight and did not get checked in till 2:30 pm. We chose... More

Was this review helpful? Yes 2
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear TheTaj Thank you for choosing Westin Resort Guam as your home away from home for your recent trip to this beautiful island. We are sincerely apologize could not provide early check upon your arrival. I do hope understanding that property check in time is 15:00 and we are challenging to accommodate any customer to check in as earliest possible... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 20, 2014

We spent 6 nights in Westin Guam in Oct 2014. All in all, the location is convenient, however, the service is not up to a five star hotel standard. Two weeks before arrival, we requested airport pick up, early check in and baby cot for our infant via email to both the Starwood inquiry as well as the hotel's email... More

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Zzw, We sincerely thank you for choosing The Westin Resort Guam on your last visit to Guam. We also thank you for taking your time to share your experience. It is truly regretful that we failed to meet your expectations in many areas, especially the lack of communication from our Operations team. As management, I will address these issues... More

Yokosuka, Japan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 16, 2014

I made my reservation through the Westin sight for the "internet" package to include a king sized bed, free internet for my stay and free breakfast every morning. In the comments I wrote I would like an high floor ocean view room if possible. I tried to communicate with them twice via e-mail prior to my arrival. First time was... More

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Lee C, Hafa adai and thank you for taking your time to share your feedback from your recent stay with us. First of all that we would like to take this opportunity to express our sincere apology for the unfortunate experience during your stay. It is regretful to learn that we failed to meet your expectations in many way... More

china
Top Contributor
52 reviews 52 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 12, 2014

We stayed at the Westin for 4 nights, and our experience was good overall. The hotel itself seemed dated, but room was clean, and beach access was right off the hotel property. Our bathroom had a standup shower, and a bathtub, which i found quite nice. Hotel lobby bar service was not so good. I ordered a drink, and was... More

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear tissue, Thank you for choosing Westin Resort Guam as your home away from home. We are delighted to hear that overall very positive experience which you have stayed with us. Your kind comment is inspiring us as we strive for better. Yes, we will look in to that lobby lounge service products to make more satisfied experience through management... More

Scottsdale, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014 via mobile

Great location on the beach, I was giving upgrade to executive suite on the top floor, The staff was very friendly, The beach club lounge on the executive floor was very nice had good food and free drinks! Location had easy access to many restaurants to choose from and shopping was very convenient within walking distance.

Was this review helpful? Yes
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear DeltaRoadWarrior Thank you for taking your time to share your feedback about your recent stay at The Westin Resort Guam. We are glad to hear that your stay was renewing and enjoyable. Your compliment for our staff friendliness and food have been shared with the relevant departments as we continue to provide better service. We look forward to welcoming... More

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific

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