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All 20 Tumon hotels

The Westin Resort Guam

4.5 of 5 Hotel   |   105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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Ranked #1 of 20 Hotels in Tumon
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Lee C Yokosuka, Japan
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622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

We spent 6 nights in Westin Guam in Oct 2014. All in all, the location is convenient, however, the service is not up to a five star hotel standard. Two weeks before arrival, we requested airport pick up, early check in and baby cot for our infant via email to both the Starwood inquiry as well as the hotel's email... More

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Yokosuka, Japan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I made my reservation through the Westin sight for the "internet" package to include a king sized bed, free internet for my stay and free breakfast every morning. In the comments I wrote I would like an high floor ocean view room if possible. I tried to communicate with them twice via e-mail prior to my arrival. First time was... More

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Lee C, Hafa adai and thank you for taking your time to share your feedback from your recent stay with us. First of all that we would like to take this opportunity to express our sincere apology for the unfortunate experience during your stay. It is regretful to learn that we failed to meet your expectations in many way... More

china
Top Contributor
52 reviews 52 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin for 4 nights, and our experience was good overall. The hotel itself seemed dated, but room was clean, and beach access was right off the hotel property. Our bathroom had a standup shower, and a bathtub, which i found quite nice. Hotel lobby bar service was not so good. I ordered a drink, and was... More

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear tissue, Thank you for choosing Westin Resort Guam as your home away from home. We are delighted to hear that overall very positive experience which you have stayed with us. Your kind comment is inspiring us as we strive for better. Yes, we will look in to that lobby lounge service products to make more satisfied experience through management... More

Scottsdale, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Great location on the beach, I was giving upgrade to executive suite on the top floor, The staff was very friendly, The beach club lounge on the executive floor was very nice had good food and free drinks! Location had easy access to many restaurants to choose from and shopping was very convenient within walking distance.

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear DeltaRoadWarrior Thank you for taking your time to share your feedback about your recent stay at The Westin Resort Guam. We are glad to hear that your stay was renewing and enjoyable. Your compliment for our staff friendliness and food have been shared with the relevant departments as we continue to provide better service. We look forward to welcoming... More

Maple Valley, Washington
Top Contributor
91 reviews 91 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

New work hotel and an improvement over everything else here in Guam. It's a tropical environment so some wear from weather is expected. Very nice staff. Standard excellent Westin room. Views from the room. .....not so much. Have to remember it's Guam and enjoy what it has and not what it doesn't.

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear KapitanJ Thank you for choosing The Westin Resort Guam as your destination to renew your Mind, Body & Soul; and for taking the time to share your experiences during your stay. We are delighted to hear that our hotel facility and service met your expectations. Nevertheless, we do apologize for the room view. Due to the shape of building,... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 15, 2014

I thought I would provide my review since my case my offer a different and valuable perspective. Due to a very short notice from my employer and a very busy time in Guam my stay was spread out over the Hyatt Regency, Westin and Sheraton. I stayed in the Hyatt first and then moved to the Westin-this is where I... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Lyndon P Hafa Adai, and thank you for choosing The Westin Resort Guam during your recent visit to Guam. We would like to take this opportunity to express our appreciation for sharing your feedback in various aspects. While we certainly agree that we can improve in some areas, others may be more challenging, such as room size, view or... More

Gig Harbor
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 10, 2014

I choose this hotel, because many people stated it was the best one in Guam. Well if this hotel is the best, I would hate to see what the worst one looks like. The shower in room 1414 is absolutely disgusting. On my first day, I asked housekeeping if they could clean the glass shower enclosure and the mildew on... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Snopsie Hafa Adai, and thank you for taking your time to share your feedback from your recent visit. First of all, we would like to take this opportunity to express our sincere apology for the unfortunate experiences during your stay. It is truly regretful to learn that we failed to meet even the basic expectations in many ways (from... More

Luzon, Philippines
Top Contributor
56 reviews 56 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 1, 2014

The location of the hoetl is great. Right accross all the duty free shops and is a beach front hotel. They buffet seafood is something that should not be missed. Wide choices of lobster tails, shrimp, oysters and crabs. It also serves prime rib so make sure to try this out.

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear BES711 Hafa Adai & Thank you for choosing The Westin Resort Guam for your home away from home. We are delighted to learn that you had a great stay with us. The Taste buffet restaurant is very popular for visitors as well as local residents for the quality of food, and we are very glad that you enjoyed it.... More

Illinois
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 23, 2014

This is one of three hotels my family and I stayed at while visiting Guam. Personally, we love the Westin brand and our expectations were met once again...very nice lobby area with shops,restaurant, bar, easy access elevators, friendly staff, ample covered parking. The rooms were comfortable and clean. Outdoor pool area was nice (not great, but nice) with bar and... More

Was this review helpful? Yes 1
Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear Joyce0001 Hafa Adai, and thank you for choosing The Westin Resort Guam as your home away from home. We appreciate you sharing your experience during your recent visit to Guam. We are delighted to learn that our hotel facilities and services made your stay more memorable. Our Starlight BBQ restaurant is the ideal restaurant where you can enjoy great... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

We've stayed at the Westin Resort Guam on a previous trip and spent one night at the hotel in August 2014 for my husband's birthday. The hotel is clean, the staff is top-notch, the rooms are comfortable and the views are outstanding! The beds are so comfortable, feels like you're sleeping on a cloud. Had a fruit platter delivered early... More

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Westin Resort G, Manager at The Westin Resort Guam, responded to this review

Dear RES1997 Hafa Adai, and thank you for coming back to The Westin Resort Guam to celebrate your husband’s birthday. We are privileged to have you with us for such a special occasion and to be a part of creating your memorable stay. Your description of our Heavenly bed was just as we would put it… “So comfortable, feels like... More

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Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific

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