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The Westin Resort Guam

#4 of 20 Hotels in Tumon
Certificate of Excellence
105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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The Westin Resort Guam
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699 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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London
Top Contributor
181 reviews 181 reviews
65 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good but not excellent. Nicest looking hotel in the bay, at the end of the bay, Tumon bay is very convenient for shopping, bars and restaurants. This hotel is large has very good sized rooms and very clean common areas. The rooms while dated just lacked that bit of deep cleaning and room cleaning service was nowhere near the... More 

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear KevinLondon, Thank you choosing The Westin Resort Guam as your recent visit to Guam. Also we are very appreciating to share your experience with us. We are very delighted to learn that your overall stay with us was enjoyable and positive experience. I will definitely to share with Taste Restaurant and Culinary team. Yes, we will absolutely continuously keep... More 

Manila, Philippines
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The best hotel that I stayed so far. Few steps away from the beach and the sad is very nice. Good food for breakfast. The employees at the swimming pool and bar are very nice and helpful. I forgot a bag of clothes and when I called the security team have it and easily coordinate to pick up. Walking distance... More 

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear iam TwinkLe, Thank you choosing the Westin resort Guam on your recent trip to Guam. Also appreciate to share your great experience with us. We are pleased to hear your much positive feedback for our Breakfast venues, pool and bar associate and service products. Besides very happy to hear your cloth was lost and found, our security and operation... More 

Beijing
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Westin is in a perfect location. It is directly on the beach and within walking distance of many shops. Getting around is convenient with the shuttle bus. We would definitely stay here again. The staff is wonderful.

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Steve H, Thank you for choosing The Westin Resort Guam for your stay and for taking your precious time to share your valuable feedback. We are very glad to hear your very positive feedback about our entire property and locations. Especially “The staff is wonderful “is motivating all our team to continuously improve service products. We appreciate your valuable... More 

Quezon City
Top Contributor
54 reviews 54 reviews
54 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 10, 2015

The hotel is beachfront and just a couple minutes walk to main shopping and dining areas. The rooms are classic Westin and of course, the ocean-view rooms are just great. The club lounge tends to be noisy and the food disappears quickly as mostly family types occupy the place during happy hour. Otherwise, it's a good place to chill and... More 

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear valmun, Thank you for choosing our The Westin Resort Guam as your recent visited Guam and taking your precious time to share your experience this website. We are delighted to hear that you had great time with our facility including Ocean View Room, Pool and Tumon public beach and Royal Beach Club. However Royal Beach Club food replenishment was... More 

Stockholm,Sweden
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 31, 2015

You can feel that the hotel has been around for some time but we felt we got in line with expectations. Location right on the beach is ideal! Pool area is nice but bar food is bit pricey for what you get. We stayed three nights here and three nights at Hilton. Fairly similar hotels in terms of standard but... More 

Was this review helpful? Yes 3
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear pswe, We are truly happy to hear that we met your expectations with your recent stay with us at The Westin Resort Guam. We are located right in front of beautiful beach with powder white sand and you can access it within 30 seconds! Regarding Misty’s Pool Bar food menus, we will keep working on both food quality and... More 

1 review
5 of 5 stars Reviewed January 25, 2015

Our room we stayed in was very clean and comfortable beds. Staff were very friendly and most especially accommodating to our needs. Food was great. Enjoyed the beach bar.Pool was good. Friendly pool staff. Clean lobby.

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TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Janel M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your feedback and experience while staying with us. Most of all, we value our guests feedback and take it very seriously, it is our desire to ensure all our guests have a positive experience while staying with us. Once... More 

Saipan/Bahamas
Top Contributor
174 reviews 174 reviews
33 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed January 19, 2015

A quiet place for happy hour drinks (2 for the price of 1). Great meeting room with a LARGE stage. My wife and I also attended a banquet and the food was top notch - except for the cold corn soup with salmon roe (?)

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear IslandFolks, Thank you for taking your time to share your feedback from your recent visit at The Westin Resort Guam. We are delighted to hear that you had enjoyed happy hour and our meeting room was great with good food. We appreciate your comments and sharing your experience. Once again, thank you and we look forward to your next... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 18, 2015

Stayed at the hotel while I was doing my PCS move. Fantastic hotel with an amazing view. They have a great beach that is probably the best in Tumon. They had pet friendly rooms that was a lifesaver for me when moving. The beds are amazingly comfortable. The restaurants are also great!

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Ron M, Thank you for choosing to stay at The Westin Resort Guam and taking your precious time to share your experience/feedback during your stay. We are delighted to hear that our beach is the best in Tumon, and pet friendly room. We tried to accommodate as many guest as possible to meet our customer expectation and continuously to... More 

Mansfield, Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed for business for four days. Location was at the end of the main tourist drag in Guam. Nice rooms and wi-fi is fast. Breakfast had plenty of choices and staff was very accommodating. Being a SPG preferred guest also helps!

Was this review helpful? Yes
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear dokeydog1973, Thank you for choosing to stay at The Westin Resort Guam. We are pleased to hear your positive comment and we sincerely appreciate your feedback. Your valuable comment has been shared with our management team as we continuously strive to improve level of guest satisfaction and service. Once again, thank you for your visit and we look forward... More 

Mountain View, California, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 8, 2015

Hotel has a small space on the ground, so they had to decrease the beach. Beach is very small, deck-chairs are limited quontity, so many people have to lie on the sand. One big fish is always nips people in the sea, every day. Nobody cleans trash on the beach. Some guys from beach staff are unfriendly. Food is untasty.... More 

Was this review helpful? Yes 1
TWRG, Manager at The Westin Resort Guam, responded to this review

Dear Mr. Sergey_Firsov, It is truly unfortunate that your visit with us was disappointing. You are absolutely correct in saying that due to the layout of our hotel, the size of beach directly behind our property is limited. However, our guests are never limited to any specific area of the beach. You are definitely welcome to use any part of... More 

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