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The Westin Resort Guam

105 Gun Beach Road, Tumon, Guam 96911, Mariana Islands
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1 room 1 adult
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The Westin Resort Guam
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917 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Went here for a vacation this winter had a lot of fun. Pool area is very clean. Beaches are amazing. The rooms are showing their age, needs remodel with Car pit peal up in some spots. The staff is really friendly and quick act when asking them things. We had dinner at the buffet one night and good wasn't really... More 

Helpful?
Thank hockeyguy24
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Hockeyguy24, Thank you for your very fair review. We are pleased that you enjoyed our pool area, beautiful beaches, as well as our friendly and helpful associates. Thank you also for your feedback on room conditions and for your comments on your experience at our dinner buffet. These comments will be addressed by our team. We hope to welcome... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Worst experience I've had concerning room service...anywhere in the world I've travelled. Made my initial order for breakfast only to be called back about what couldn't be done--no attempt to cater to an egg white omelette option of food. Then I asked for coffee and juice only to be delivered to my room. Waited another 30 minutes for that to... More 

Helpful?
Thank Snl2005
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Snl2005, Thank you for taking the time to leave your valuable feedback. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us- most especially the issue that you raised regarding the poor room service. Please know that these issues will be brought to our team and will be addressed accordingly. Please understand... More 

Kln
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just visited the lobby and swimming pool area, pool was in general design, no supervising for the design in such SPG group hotel. Beach area was in quite; compared to Guam Reef, Outrigger & Dusit Thani hotel. Lobby area with lounge but bit darkness. Lots of military members were staying there.

Helpful?
1 Thank Winfield T
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Winfield T, Thank you for choosing The Westin Resort Guam on your recent visit. We are delighted that you were able to visit our pool and beach areas. These are excellent places to enjoy Guam's beautiful scenery and take time out for rest and relaxation. We hope to welcome you back in the near future. Be well, Harrison Cho More 

Katy, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am checking out of this hotel in two days. I would not say that my experience has been stellar. Here is my take on my stay: Pros: right on the beach. Great snorkeling right here available to you. Can't beat that. Restaurants serve great food and there are plenty of eating places right near the hotel as well. The... More 

Helpful?
1 Thank vdostoi1
Melbourne
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Firstly the positives: The hotel atrium itself is nice with a nice sea view from the cafe, the room itself was spacious and facilities nice. It is well located at the top end of the main strip, which keeps a lot of restaurants and shopping within walking distance. It has a private beach which has a nice mix of shaded... More 

Helpful?
1 Thank VinnieL54
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear VinnieL54, Thank you for choosing The Westin Resort Guam on your recent visit. We appreciate you taking the time to write a very fair review. We are very pleased that you enjoyed our the view from our lobby cafe Mix, our spacious rooms, facilities, great location, and beautiful beach. We would like to apologize for any inconvenience and disappointments... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

Here for a couple of days. Very nice hotel. Staff is great. Beach is beautiful. Weather is great. The photos say it all. Would recommend it for a vacation. Hope to come back soon. Lots to do close by. Easy drive from the airport. Eat at the eggs and things restaurant just down the street. Very nice folks. The staff... More 

Helpful?
1 Thank WR B
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear WR B, Thank you for choosing the beautiful Westin Resort Guam on your recent visit. In addition, thank you so much for your great review. We are delighted that you enjoyed Guam's beautiful beaches, great weather, our convenient location, friendly associates, and great places to dine. We truly look forward to welcoming you back in the near future. Until... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Rooms are OK, kind of all deco but still in decent shape. Same with restrooms. The problem is at the pool area: very old chairs, a whole sector abandoned completely, old towels and zero service. I asked for a Coke and got a hot can with a plastic glass full of ice. If you were at a Holiday Inn this... More 

Helpful?
1 Thank Leandro D
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Leandro D, Thank you for choosing The Westin Resort Guam on your recent visit. We would also like to thank you for taking the time to leave feedback on your stay with us. We sincerely apologize that we did not meet your expectations and deeply apologize for any inconveniences that you may have experienced during your stay. Please be... More 

Manila, Philippines
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed January 5, 2016

The hotel was good enough. Not so special, and service could be better, but all told, the location, which was close to the main drag, was good. All resorts in Guam tend to lack a certain charm, so Westin falls into this category. The lobby looks a bit dated, though they use Cobonpue furniture.

Helpful?
Thank javemar
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Javemar, Thank you for choosing the beautiful Westin Resort Guam. We appreciate you taking the time to leave your fair review. We are very pleased that you enjoyed our location close to many shops, restaurants, and attractions. We apologize for any inconveniences that you may have experienced with regard to our service and lobby design. Please be assured that... More 

Palikir, Micronesia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 27, 2015

Hotels in Guam can be disappointing especially when paying high prices. The Westin is an impressive hotel with great architecture and lobby area, but somehow fails to make the grade a great hotel. Staff are friendly and helpful. We arrived at 5 in the morning and when we got to our room there was an overwhelming smell of mold. We... More 

Helpful?
Thank Simon826
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Simon826, I would like to thank you for choosing The Westin Resort Guam on your recent visit to Guam and also for your very fair review. Thank you for pointing out our great architecture, lobby area, friendly and helpful associates, spacious rooms, general cleanliness and comfortable Heavenly Bed. I am very sorry that you were disappointed with our pricing.... More 

Taipei, Taiwan
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 27, 2015

這次來關島前有先在tripadvisor做功課,最後選了Westin,結果也十分令人感到滿意! 首先飯店位於杜夢灣的中間,租車開進飯店大街先看見的便是Westin,check in後房間雖然沒有完整海景,但局部海景已讓人陶醉! 最後要讚許的是飯店人員,餐廳人員皆十分親切,有把顧客當自己朋友的感覺! Before visiting Guam, I did some homework on tripadvisor and end up choosing to stay at Westin; which I was very satisfied. First of all, the hotel is located in the heart of Tumon. it's the first hotel you will see on the streets of hotels. Even through we only got the partial ocean view room,... More 

Helpful?
2 Thank JeanieHuang
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear JeanieHuang, Thank you for choosing the beautiful Westin Resort Guam on your recent visit to Guam. We appreciate you taking the time to leave a favorable review. We are delighted that you enjoyed the fabulous view from your room, our convenient location, and the hospitality you received from our associates. We truly look forward to welcoming you back when... More 

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