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Hilton Guam Resort

4.0 of 5
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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #7 of 20 Hotels in Tumon
A recent review
5 of 5 stars reviewed 4 days ago
Robert M Oklahoma City, United States
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1,233 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manila, Philippines
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I feel that the pictures on their website misled us into agreeing to pay $200. a night when the rooms are worth $90. We wasted precious vacation time having to change rooms because the first room we were given on the EXECUTIVE FLOOR was so dusty that i had to bring out my asthma inhaler. The food was so so,... More 

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Oklahoma City, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is by far the best Hilton I have stayed at....the staff were always willing to go the extra mile to make sure that my stay was comfortable. I was here on business for 5 weeks. I got to know many of the staff by name.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel several times for work, both in the main and premier towers. There is a significant difference between the two in terms of cleanliness and service. The Hilton Honors floors are in the premier towers. These rooms are very out of date and filthy. There is mold everywhere in the showers. I felt like I... More 

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Nogi, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed stay in Hilton Hotel. Location is very good in quiet place while being colse to Tumon area. Ther was one problem of electric power line, but the problem was fixed in one hour. Regarding breakfast, we were sartisified and enjoyed very much. Stauff menbers are all friendly and responsive.

Review collected in partnership with Hilton Hotels & Resorts

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Portland, Maine
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was stayed at the Guam Outrigger for three nights, then moved to the Hilton when a typhoon interfered with our outgoing flght. There is no comparison! The only case for the Outrigger is high end shopping and a variety of eating options within steps. BUT for $100 less, the rooms at the Hilton are more comfortable and well appointed,... More 

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Los Angeles, California
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Hilton normally has a standard, this one doesn't. Rooms are dirty and smelly. Mold all over that makes you sick. Had to leave with my kids since they didn't stop coughing up. What a disappointment. When asked to clean the room they sent someone with a room deodorizer spray which made it even worse. We tried to eat at Roy's... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Dahl2015, Thank you for choosing the Hilton Guam Resort & Spa and taking the time to share your experience. We regret to hear that we were not able to provide you with a satisfactory experience during your stay and your feedback will be noted and will be shared with the departments concerned. We strive to provide the best service... More 

South Bend, Indiana
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Even though a bit off the main drag, beautiful property with very friendly staff. Fun bar by the pool, caffe for lattes and snacks in the lobby, cute shops and nice restaurant options. Valet parking available. Water toys available too. Very family and business traveler friendly! Would stay here again for sure.

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear MrsSCG, Thank you very much for your comments. We are glad that you enjoyed your stay with us and we look forward to welcoming you back to the hotel. Thank you, Hilton Guam Resort & Spa More 

El Cajon, California
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a great and well managed resort. They were there for all your needs and make you feel special. The food was great and the rooms were clean and comfortable. Plenty of entertainment and things to do. A great stay and lots of attention to detail. The view is outstanding and the beach is great.

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Michael C, Thank you for enjoying paradise with us. Tumon Bay is definitely a site to see and the Tree Bar overlooks the entire bay. We look forward to welcoming you back to the hotel. Thank you, Hilton Guam Resort & Spa More 

Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here from 9-20March2015. I was given a room at the old building which supposedly have the best OCEAN VIEW. The view was ok but as soon as I entered the room, smelled mold all over! Bathroom was dirty and the chill fridge has some molds growing on the walls. Bed was also hard and uncomfortable. The gym was the... More 

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Frankie 371, Thank you for choosing the Hilton Guam Resort & Spa and taking the time to share your experience. We regret to hear that we were not able to provide you with a satisfactory experience during your stay and your feedback will be noted and will be shared with the departments concerned. We strive to provide the best... More 

Australian Capital Territory, Australia
Top Contributor
175 reviews 175 reviews
88 hotel reviews
181 helpful votes 181 helpful votes
2 of 5 stars Reviewed March 18, 2015

This hotel trades on the Hilton name only. Parts are 50 years old and the architecture is bits of ad ons. TASI CLUB is maybe the only possible acceptable room standard here. I have stayed in all 3 parts of the hotel and some of the rooms are close on depressing. The maintenance standards consist of a slap of paint... More 

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear BrisbaneNewDad, Thank you for your feedback. We apologize for the problems you encountered. We appreciate you bringing this to our attention. Your feedback will be noted and will be shared with the departments concerned. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We do... More 

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