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Hilton Guam Resort

4.0 of 5
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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #7 of 21 Hotels in Tumon
A recent review
3 of 5 stars reviewed today
GlobetrotterJ16 Hong Kong, China
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Level Contributor
40 reviews
17 hotel reviews
3 of 5 stars Reviewed today NEW

This hotel definitely needs a refurbishment urgently...it is like a time warp....back to the 70's....the service is very good, especially front desk staff is very good, staff around the pool is alright but service is not the best. Location is not that great but with shuttle bus easy to get to the shopping area. The pool is small, sunloungers rusty,... More 

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Tamuning
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is rundown and not well cared for. Rooms were not cleaned to expectations. Looks good on website but very disappointing upon arrival. Food was not that great either. Love Hiltons but this one fall far short.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Christine L, We apologize that your stay was not satisfactory. Your comments will be shared with our various departments for improvement. We hope you will allow us to welcome you back to the hotel. Thank you, Hilton Guam Team More 

Highland, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Everything you expect from a Hilton property is here! Great experience for business travel. Breakfast was amazing! Staff are very friendly and helpful. You'll be very pleased with this Hilton for all of your business needs, and will even have time for sun and fun!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Margo D, Thank you for choosing the Hilton and also for your comment. We are happy you enjoyed your stay with us and was able to enjoy the property while on business. We look forward to welcoming you back again soon. Thank you, Hilton Guam Team More 

Reno, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a work/vacation trip. I used Hilton points for vacation days and my employer paid the other days. We were in an upgraded suite the first night. Rather than move us to another room for the remaining four nights, they let us stay in the suite the five nights of our stay for no extra charge. Staff... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear 855Jean, Thank you very much for your comment. We are happy that you were able to experience staying in our suite and enjoyed your stay with us. We look forward to welcoming you back again soon. Thank you, Hilton Guam Team More 

Huntsville, Alabama
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay at the Guam Hilton. The facilities are excellent and there is a good variety among the on site restaurants. I would have preferred a drip coffee maker in the room instead of the water kettle and instant coffee that was made available. My room was a bit dated and the bathroom could have been cleaner.... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear threepdr, We apologize that you were not satisfied with your recent stay with us. We thank you for your comments which will be shared with our housekeeping department so may improve our guest experience. We hope we will be able to welcome you back to the hotel. Thank you, Hilton Guam Team More 

Palo Alto, California
Level Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a 2 day layover in Guam on our return from Australia, and once we checked into the Hilton, we wanted to stay for a week. The room was lovely, with two double beds and a gorgeous view over the Bay. The service and attention from the staff was friendly and gracious - unlike most large hotels, they seemed... More 

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Frank S, Thank you for your comments. We are glad that you enjoyed your stay and your dining experience at the hotel. Regarding the Wifi we will inform the department concerned which will help us improve our service to all guests. We apologize for the inconvenience. We do look forward to welcoming you back to the hotel. We will... More 

Tokyo, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

After a week at the hotel I went for a walk on the other side of the beautiful coral beach and found an access to a small protected rainforest area. I used a kind of walkway leading to the top of the hill. Taking photos of amazing flowers, exotic local trees and many lizards’ on the slope the top was... More 

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear priotta2015, Thank you for choosing the Hilton during your recent stay and also for your comment on Trip Advisor. The hotel is surrounded by a beautiful garden hillside plus the breathtaking ocean view. We look forward to seeing you again and glad you were able to enjoy the property. Thank you, Hilton Guam Resort & Spa. More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I'm sure this is a good resort but very weak for noisy. never evaluate this to high grade hotel. Especially the fifth floor that I stayed is super noisy since higher floor have tile floor. I can't sleep almost all night. And I complaint about this twice but they couldn't have given any solution.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Tei L, We apologize that we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area.... More 

Pohnpei, Federated States of Micronesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our pleasure trips to Guam has been so great due largely to our stay with the Hilton Guam Resort & Spa. We have visited Guam several times and have recently decided to stay at the Hilton. Since then, Hilton has become and will remain our place to stay when on Guam.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Francisco P, Thank you very much for your comment and we are happy that you enjoyed your stay with us. We look forward to welcoming you back again. Thank you, Hilton Guam Team More 

Tokyo, Japan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

Stayed at the Guam Hilton Resort & Spa on a company business trip. Our rooms were at the Tasi wing which I would recommend for the fantastic views of Tumon Bay and the outstanding guest service by the Tasi Wing staff. Rooms were located off to the side and just a short walk down the hall from the main lobby.... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Hapahowlie76, Thank you for your comments on Trip Advisor. The Tasi Club is our exclusive “hotel within a hotel” which offers breathtaking views of Tumon Bay. We are glad that you enjoyed the breakfast and evening appetizers in the Tasi Lounge. Your comments about the room will be shared with our housekeeping team, which will help us better our... More 

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