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Hilton Guam Resort

4.0 of 5
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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Hilton Guam Resort
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Ranked #7 of 21 Hotels in Tumon
A recent review
5 of 5 stars reviewed 4 days ago
Frank S Palo Alto, California
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1,301 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palo Alto, California
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a 2 day layover in Guam on our return from Australia, and once we checked into the Hilton, we wanted to stay for a week. The room was lovely, with two double beds and a gorgeous view over the Bay. The service and attention from the staff was friendly and gracious - unlike most large hotels, they seemed... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Frank S, Thank you for your comments. We are glad that you enjoyed your stay and your dining experience at the hotel. Regarding the Wifi we will inform the department concerned which will help us improve our service to all guests. We apologize for the inconvenience. We do look forward to welcoming you back to the hotel. We will... More 

Tokyo, Japan
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

After a week at the hotel I went for a walk on the other side of the beautiful coral beach and found an access to a small protected rainforest area. I used a kind of walkway leading to the top of the hill. Taking photos of amazing flowers, exotic local trees and many lizards’ on the slope the top was... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear priotta2015, Thank you for choosing the Hilton during your recent stay and also for your comment on Trip Advisor. The hotel is surrounded by a beautiful garden hillside plus the breathtaking ocean view. We look forward to seeing you again and glad you were able to enjoy the property. Thank you, Hilton Guam Resort & Spa. More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

I'm sure this is a good resort but very weak for noisy. never evaluate this to high grade hotel. Especially the fifth floor that I stayed is super noisy since higher floor have tile floor. I can't sleep almost all night. And I complaint about this twice but they couldn't have given any solution.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Tei L, We apologize that we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area.... More 

Pohnpei, Federated States of Micronesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our pleasure trips to Guam has been so great due largely to our stay with the Hilton Guam Resort & Spa. We have visited Guam several times and have recently decided to stay at the Hilton. Since then, Hilton has become and will remain our place to stay when on Guam.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Francisco P, Thank you very much for your comment and we are happy that you enjoyed your stay with us. We look forward to welcoming you back again. Thank you, Hilton Guam Team More 

Tokyo, Japan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed at the Guam Hilton Resort & Spa on a company business trip. Our rooms were at the Tasi wing which I would recommend for the fantastic views of Tumon Bay and the outstanding guest service by the Tasi Wing staff. Rooms were located off to the side and just a short walk down the hall from the main lobby.... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Hapahowlie76, Thank you for your comments on Trip Advisor. The Tasi Club is our exclusive “hotel within a hotel” which offers breathtaking views of Tumon Bay. We are glad that you enjoyed the breakfast and evening appetizers in the Tasi Lounge. Your comments about the room will be shared with our housekeeping team, which will help us better our... More 

Albuquerque, New Mexico
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by this Hotel after the reviews I read, We visited right after Typhoon Dolphin and expected the worst, but the Hotel and grounds were already cleaned up and no significant damage, We were in rm 354 in the Main building and it was a great location, It looked over the Bay,the pools and could even see... More 

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Alan S, Thank you very much for your comments. Roy’s Restaurant is indeed a favorite on the island and the Tree Bar offers the best views of Tumon Bay. Thank you as well for recognizing our team members. They do love to share the island hospitality spirit. We hope to see you again soon. Thank you, Hilton Guam Team More 

Taichung
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel did not meet the expectations my wife and I had, especially when compared to the other Hilton's we have stayed at in the past. Our room was extremely outdated. From the carpet to the wall decor and how the bathroom was displayed just seemed like a 25 year time warp. If they haven't considered renovating the rooms, I'd... More 

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Aaron A, We thank you for recognizing the hospitality of our team members. Thank you for your comments regarding the room which will be shared among departments concerned. We do hope we will be able to welcome you back to the Hilton Guam Resort & Spa. Thank you, Hilton Guam Resort & Spa More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The stay staff show and room were very good all restaurants were good except the Tea Tree service was slow and the wait time for a drink was a bit to long . Great show at the circle bar next door. Had a great beach and snorkeling was good out in front of the motel also. Great Buffet selection and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear davidcF7861DT, Thank you for your comments and for choosing the Hilton Guam Resort & Spa during your recent visit to Guam. We apologize of the service experience at the Tree Bar. We are glad to hear that you enjoyed the beach and snorkeling. We look forward to welcoming you back to the hotel. Thank you, Hilton Guam Resort &... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The pleasant and attentive staff can not overcome the age of this facility! Black mold in the showers, stains on the carpet, bubbling paint from water leaks, sticking doors, the list goes on and on. Additionally unsupervised pool areas with no designated adult area. Hard to relax by one of the three four pools or spa when inundated with parents... More 

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Jim G, We regret to hear that we were not able to provide you with a satisfactory experience during your stay and your feedback will be noted and will be shared with the departments concerned. Our housekeepers work very hard to keep our guestrooms clean and we apologize regarding the room condition. We strive to provide the best service... More 

miami
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for.2 days and the staff was excellent,the gym was superb,the rooms were very clean and the food menu was excellent.They did bill me for internet which was supposed to be a courtesy but they fixed imediately. I would definitely stay here again. Highly recommend it.

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Superkatto, We are glad that you enjoyed your stay with us. Thank you for your kind comments and we look forward to welcoming you back to the hotel. Thank you, Hilton Guam Resort & Spa More 

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