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Hilton Guam Resort

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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Hilton Guam Resort
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1,521 Reviews from our TripAdvisor Community

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5 of 5 stars Reviewed 2 days ago NEW

Everything about this hotel was excellent. The location was conveniently situated near many of the shops, restaurants, beaches, and sites. The service of the people was top notch from the front desk personnel to the restaurant staff to house keeping. The facilities were luxurious, the lobby was beautiful, the coffee café was brand new and was well stocked, and the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank wendelt2016
Seoul, South Korea
1 review
4 of 5 stars Reviewed 3 days ago NEW

Family trip at the Hilton Guam has been really good. In particular, the choice to go first trip as enshrined elderly mother-in-law and father-in-law had a lot of trouble. The two locations were selected through online reviews, among them chose the Hilton. Overall okay facilities , clubs and other cities still was able to stay comfortably . Breakfast in the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hakyun C
Thermopolis, Wyoming
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a nice hotel at the end of 'hotel row' on the primary tourist beach in Guam. Helps to have a car but you can get to hotel with a taxi pretty cheap from the airport. The trolleys run often in front of the hotel and for a small price, less than $2, will take you up the tourist... More 

Helpful?
Thank Wyotraveller307
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Wyotravller307, Thank you for your comments. We appreciate you taking the time to write a review. We are glad you enjoyed your stay and was able to experience our hotel outlets and facilities. We hope to welcome you back to the hotel and get the chance to dine in our Islander Terrace Buffet, Tree Bar, and other outlets. Thank... More 

Ewa Beach, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

A decent hotel a bit off the beaten path in Tumon Bay. Fitness center is one of the best I've seen at a hotel. Was surprised there was not any microwave in the room, but was told I could rent one for $40+ dollar; a bit excessive if you ask me.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Donald O
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Donald O, Thank you for choosing the Hilton Guam. Thank you for your comments. We are happy you enjoyed our Fitness Center. Your issues will be shared with our management team to better serve you as we value every guest and their concerns. We hope to welcome you back to the hotel. Thank you, Hilton Guam Team More 

Metro Manila, Philippines
Level Contributor
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

I wanted to share our experience regarding our hotel stay last Sept 12 to Sep 13 at room 693 (me and husband). Given that this is a 4 star hotel and the room is premier, I expect that all facilities in the room will run smoothly. As advertised, entertainment includes 37-inch LCD TV with premium channels . However, upon turning... More 

Helpful?
Thank iCastMagic
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear iCastMagic, Thank you for sharing comments and review. We sincerely apologize for the issue you and your husband experienced during your stay. We value every guest concern and providing the best service is very important to us. Your issues are well noted and are shared with the team to improve these matters. If we may kindly request for more... More 

Portland, Oregon
Level Contributor
242 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a discounted night to use thanks to a local promotion on Guam. Not only were we able to use our discounted night but they recognized my Hilton Diamond status. Initially we were assigned a standard room but the friendly assistant manager was kind enough to give us a little upgrade. It was wonderful. It was a very similar... More 

Helpful?
Thank travelinpdx
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear travelinpdx, Thank you for choosing the Hilton Guam. We are very happy to welcome you back! We are glad you enjoyed your stay and were able to use our facilities. Thank you for commending our staff. We will look forward to welcoming you back to the hotel. Thank you, Hilton Guam Team More 

Wellington, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

As a Chamorro, it is always nice to get back to my ancestral home of Guam for a visit and get together with family. Although the primary purpose of this trip was to attend a funeral, me and other family members visiting from the U.S. mainland had several opportunities to take advantage of the amenities in Tumon and the rest... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank RogerC3
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear RogerC3, Thank you for choosing the Hilton Guam Resort and Spa. We are happy you enjoyed your stay with us and were able to dine in our Islander Terrace dinner buffet. We hope to welcome you back soon. Thank you, Hilton Guam Team More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed 2 nights at the Tasi Club. Rooms were worn and needed renovation. Tasi Club Lounge Breakfast was absolutely horrible! Scrambled eggs, fish and rotten fruit. Only food option was the hotel restaurants so I ended up ordering a pizza for dinner from Papa Johns and had it delivered to my room. Hotel is somewhat in a isolated area if... More 

Helpful?
Thank James B
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear James B., Thank you for choosing the Hilton Guam Resort and Spa. I would like to apologize for any inconvenience you experienced during your stay with us, including the issue regarding our Tasi Club breakfast. Please be assured that your comments and issues will be brought up to our management team and will be addressed accordingly. Thank you for... More 

Dayton, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel has a nice view and accommodations, but the lack of a simple coffee maker really overshadowed my stay. The doors to the hotel room are very heavy, which at times woke me up in the middle of night.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Donald E
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Donald E, Thank you for your review and comments. We appreciate your feedback and apologize for the experience at the hotel. Your comments will be shared with our management team so we may continue to improve our guest experience. Thank you, Hilton Guam Team More 

Molt, Montana
Level Contributor
18 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

This place is so run down, stale looking and smells like a cheap Japanese homeless shelter, the staff are some of the rudest you would ever want to run into, and if higher paying customer comes along the manager will knock on your door and ask you to leave, this is no joke, you would be better off looking for... More 

Helpful?
Thank L C
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear L C, Thank you for choosing the Hilton Guam Resort and Spa. We apologize for the inconvenience you experienced during your stay. However, if we may kindly request for more information regarding your stay, we can address your issue accordingly and assist you better. Thank you, Hilton Guam Management More 

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