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All 20 Tumon hotels

Hilton Guam Resort

4.0 of 5 Hotel   |   202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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72%
Ranked #6 of 20 hotels in Tumon
A recent review
3 of 5 stars reviewed 2 days ago
Noyaks Tokyo
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989 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Tokyo
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We travel from Tokyo to Guam about twice a year. We have stayed at the Sheraton the past few visits, but this time we thought we'd give Hilton another shot. First impressions: According to the website, the pool construction was to be finished by July 1st, but actually in more than 8 months, they have only managed to build a... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Having stayed at the Hilton many times before starting as a child, have always enjoyed our stay. The buffet is second to none. The only real negative is the lack of wifi in the guest rooms, which these days is a must. And another downfall, we didn't stay long enough! Next time!

Review collected in partnership with Hilton Hotels & Resorts

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San Francisco, California
Contributor
20 reviews 20 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Hilton Guam Resort for a second time. Following my first stay/review, I was invited by the Manager to contact him if I was coming back. Following a few emails back and forth, I was assured I would have an excellent stay. During my first visit, my review included problems at the airport. Since the hotel desk... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We loved the location as it locates a way from the central area with a lot of shops and restaurants. It was close to the public beach: the water was beautiful and we loved the white sand there. Also, the hotel was close to the famous restaurant, PROA. During lunch or dinner time is busy, but we went there around... More

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Norinatsu, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. I am glad you got to eat at Proa! I highly recommend trying our Roy's restaurant for similar delicious fusion cuisine!... More

Hong Kong, China
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Recently stayed at the Hilton Guam Resort and had a really good time. The hotel is well situated and on the Shuttle Route which makes getting around easy and reduces the need for taxis. The site is right on the water and there is good snorkeling right on your door step. Some parts of the hotel are a bit dated... More

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Adepto, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact... More

Honolulu
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I've stayed at the Hilton Guam Resort in the past and always enjoyed it. So when I heard they were renovating, I called ahead and requested a renovated room. What a mistake! Although at first glance the room was pretty & modern, it was soon evident the renovation was completed in a rush. POOR paint job, exposed wires, no carpet... More

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Thank you for taking the time to review our property on TripAdvisor. Our Hilton team works diligently to maintain the quality of our hotel in order for us to provide our guests a comfortable accommodation. As the hotel is still under renovation, we apologize for the noise during your stay. Your feedback is valuable and will allow our team to... More

Guam
1 review
4 of 5 stars Reviewed 6 days ago NEW

Comfortable bed and room. Lovely view of Tumon Bay from our balcony. Always wish hotels of this caliber would offer free internet in-room, but Business lounge was good. Construction going on during our visit, so part of pool area not available, including jacuzzi.

Review collected in partnership with Hilton Hotels & Resorts

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Pamela, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We apologize for your inconvenience during our upper pool renovation. We will have brand new pools and Jacuzzi by July 15,... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were total 14 family members went to Guam to attended a Wedding, we choose Hilton as because it nears to the Chapel. I would like to praise the flexible management of the hotel. We have booked 6 rooms and have been assigned on the same floor for 5 rooms with partial seaview excluded one; as they said no more... More

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear GabberKK, Greetings from Hilton Guam Resort & Spa! Congratulations on your wedding! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even... More

대전, South Korea
1 review
4 of 5 stars Reviewed 1 week ago

This vacation I used Hilton Hotel in Guam. Although it is far from the city center(downtown), there was no discomfort by using a rental car. Clean and quiet room was good. I could not use the pool due to the construction, however, I could use the swimming pool near the other hotel. i was not bad for me. If I... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Ju, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We apologize for your inconvenience during our renovation efforts. However, we will have brand new rooms by the end of July... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The lack of having a sign makes people oblivious of what is allowed and not allowed. People's kindness is great but ignorance brings much trouble. My family and our friends have been faithful customers at the Hilton Guam, but on the day of June 24, 2014 at 2:00pm. We were absolutely mistreated, disrespected, and threatened. Our usual routine was to... More

Was this review helpful? Yes 3
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Additional Information about Hilton Guam Resort

Address: 202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Guam Resort 4*
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort South Pacific

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Tumon #5 Luxury Hotel in Tumon #5 On the Beach Hotel in Tumon
Hotel Class
Number of rooms
587

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