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Hilton Guam Resort

4.0 of 5
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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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1 room 1 guest
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Hilton Guam Resort
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1,347 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton was a very nice hotel. I stayed in the tower and had an awesome view and easy access to the beach and pool. It was very conveniently located. The room was in slight need of updating, but I was very happy with my stay.

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Nebraska
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I was there on business. Very busy but good staff, For some reason the hotel had high priced amenities. $3.75 for a can of diet coke?? Really? Generally inconsiderate guest clientele..would be making noise at hours of the night look elsewhere if possible.

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Lt, Thank you for your comments on Trip Advisor. We apologize regarding the noise during your stay. We hope that you will allow us to welcome you back to the hotel. Thank you, Hilton Guam More 

Sioux Falls, South Dakota
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Hilton Guam a few times, this time was for 5 nights. Everything was pretty average to good for the resort. I've stayed at several other hotels/resorts on Tumon Bay, the Hilton isn't the best of the group but its a pretty decent hotel. Couple of downsides with the Hilton is that it is at the far end... More 

Was this review helpful? Yes 2
HiltonGuam, Manager at Hilton Guam Resort, responded to this review

Dear RabbitHockey, Thank you for your trip advisor comment. We apologize that the service was a bit slow in the restaurants. We are glad that you overall enjoyed your experience at the hotel. We look forward to welcoming you back to the Hilton Guam. Thank you, Hilton Guam Team More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Held my dad's 60th birthday party at the gallery room. It was fantastic! Excellent F&B staff and they were very helpful. The gallery room had beachfront view and was beautiful! Rooms were small, however the beds were heaven! I would recommend Hilton Guam to anyone who asks and would come back for another event.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear 134thelamp, Thank you for your comments. We are glad that your dad enjoyed his 60th birthday party at the hotel. Thank you once again for choosing the Hilton Guam for your special family celebration. We look forward to welcoming you back. Thank you, Hilton Guam More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hilton Guam has allowed time to catch up to its rooms and buildings. While the executive lounge and Pools are very nice, the dining is expensive ($7 for a beer) and elite status isn't really rewarded. The internet is fast and reliable, the maid service is very good and the location of the hotel is ok, but a little... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Lestatbq, We appreciate your feedback and apologize for the experience at the hotel. Your comments will be shared with our management team so we may continue to improve our guest experience. We do hope you will give us another chance to welcome you back to the hotel. Thank you, Hilton Guam More 

Soufrière, Soufriere, St. Lucia
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 29, 2015

We have stayed at this Hilton before. Night of arrive, front desk people where not trained well and did not offer any benefits for Gold member. Asked for manager and two front desk people just huddled and you could tell they where talking about us. They actually told us wrong. Room was disappointment, was ocean view if you leaned over... More 

Was this review helpful? Yes 2
Bryan S, Front Office Manager at Hilton Guam Resort, responded to this review

Thank you for your feedback about your arrival experience at our hotel. We sincerely apologize for the lack of knowledge and service that our team had during that evening. Your feedback will be discussed with the team for better improvement to our services and facilities. We are happy though that you enjoyed your upgrade and were able to relax for... More 

Hong Kong, China
Level Contributor
128 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 27, 2015

This hotel definitely needs a refurbishment urgently...it is like a time warp....back to the 70's....the service is very good, especially front desk staff is very good, staff around the pool is alright but service is not the best. Location is not that great but with shuttle bus easy to get to the shopping area. The pool is small, sunloungers rusty,... More 

Was this review helpful? Yes 2
Tamuning
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 13, 2015

Hotel is rundown and not well cared for. Rooms were not cleaned to expectations. Looks good on website but very disappointing upon arrival. Food was not that great either. Love Hiltons but this one fall far short.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Christine L, We apologize that your stay was not satisfactory. Your comments will be shared with our various departments for improvement. We hope you will allow us to welcome you back to the hotel. Thank you, Hilton Guam Team More 

Highland, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

Everything you expect from a Hilton property is here! Great experience for business travel. Breakfast was amazing! Staff are very friendly and helpful. You'll be very pleased with this Hilton for all of your business needs, and will even have time for sun and fun!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear Margo D, Thank you for choosing the Hilton and also for your comment. We are happy you enjoyed your stay with us and was able to enjoy the property while on business. We look forward to welcoming you back again soon. Thank you, Hilton Guam Team More 

Reno, Nevada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2015

I stayed here on a work/vacation trip. I used Hilton points for vacation days and my employer paid the other days. We were in an upgraded suite the first night. Rather than move us to another room for the remaining four nights, they let us stay in the suite the five nights of our stay for no extra charge. Staff... More 

Was this review helpful? Yes
HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear 855Jean, Thank you very much for your comment. We are happy that you were able to experience staying in our suite and enjoyed your stay with us. We look forward to welcoming you back again soon. Thank you, Hilton Guam Team More 

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