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Hilton Guam Resort

4.0 of 5
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202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Hilton Guam Resort
Best prices for: 1 room 1 guest
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Ranked #7 of 20 Hotels in Tumon
A recent review
4 of 5 stars reviewed 4 days ago
Marisa Aisha M Subang Jaya, Malaysia
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1,264 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Subang Jaya, Malaysia
1 review
4 of 5 stars Reviewed 4 days ago NEW

The service and amenities are top notch! The location is amazing! The food is not that bad either. The only thing I would have to say is that the Hilton should already step up and not charge for WiFi in the rooms anymore. I must say that free WiFi is available in the public areas though. But it is just... More 

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Mililani, United States
1 review
4 of 5 stars Reviewed 1 week ago

My medical team was staged at the Guam Hilton during Typhoon Dolphin. Despite extraordinary conditions, the hotel staff did everything humanly possible to make our stay comfortable and safe. I believe this is an excellent measure of any staff - how they perform during emergencies. Well done Guam Hilton!

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San Diego, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

As a Hilton goes, this one is old and being renovated- much better than lipstick on a pig, but there are still underlying infrastructure problems that will never be resolved by putting in new carpets, tile and flat screen TV's. As long as you accept and expect that, the rest of the facility is great. This is a tropical environment-... More 

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1 review
3 of 5 stars Reviewed 1 week ago

Hotel was nice, but I purchased the standard room and expected more of Hilton. Maybe if you buy a more expensive room, better quality, but just what I am assuming. The service at front desk was great, very concerned and helpful. Wish there were more places to buy food in the hotel, after hours.

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Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel was old and staffs were not so friendly. Reception staff just precessed her job during checking out, didn't ask me how my stay was. But the view at the guest room was beautiful as other hotels do as well.

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Tried this hotel for the 2nd time, hoping that the premier tower would be better than the main tower. However of all the Hilton hotels we've stayed at, this one was the worst and disappointed frequent Hilton users like us. Just to list a few... - Moldy shower - Stain on the window glass that blocked the beautiful ocean view... More 

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HiltonGuam, Public Relations Manager at Hilton Guam Resort, responded to this review

Dear HenryNo, Thank you for your review. We appreciate your feedback and apologize for the experience at the hotel. Your comments will be shared with our management team so we may continue to improve our guest experience. Thank you, Hilton Guam More 

Yokohama, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location, rooms are clean, gym is great, pool and beachside areas are nice. Infrastructure needs a lot of work very weather beaten. Service at the beach bar is very slow, but they are very nice when they notice you. I had to wait for 2 days for a TV remote that didn’t work, but eventually received one on my... More 

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Hiroshima, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

I used it by a family vacation. The room was very clean, and the service was good, too. Scenery was particularly good. The room was very clean, and the service was good, too. The room was very clean, and the service was good, too. I recommend it.

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Munich, Germany
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

... probably the best from the bigger hotel chains in Guam. Rooms and bathrooms are all run-down, yet clean. We had a couple of rooms over christmas, so the hotel was very packed and the staff at its capacity limits. For the adults we had booked the Tasi-club part, where the rooms are a bit better, however the happy hour... More 

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Kapolei, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel in a convenient location right on Tumon Bay. Excellent and friendly service. Excellent food in the restaurant. Theme type buffets in the evening offer excellent choices. Plenty of free parking.

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