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All 20 Tumon hotels

Hilton Guam Resort

4.0 of 5 Hotel   |   202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #5 of 20 Hotels in Tumon
A recent review
5 of 5 stars reviewed 4 days ago
Michael C Chicago, Illinois
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1,139 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was on Guam for a visit to the Navy Base and stayed at the Tasi CLub area of the hotel. Adequate breakfast (extensive Japanese selections)and a nice glass of wine in the evening. Room was large and I was there 4 nights and the housekeeping staff was Excellent in maintaining the room. The bathroom looked liked it was prepped... More 

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Chicago, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was there to visit a group on the Navy Base and we chose the Guam Hilton. Very attentive staff. We stayed in the Tasi section of the Hilton that provided an adequate breakfast in the morning and a nice glass of wine in the evening. The bar at Roys was outsatanding. Hotel a little out of the way but... More 

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San Antonio, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great place to stay. A few expectations were not met. The Airport shuttle should NOT cost $15 per person. The Buffet is great but also a little pricey. We really enjoyed the gym. There is a huge array of equipment.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We arrived in Guam to meet our family from Japan. We stayed 12 days at the Hilton Resort and Spa. Our room had an beautiful view of Tumon Bay from our balcony. Each and every morning my husband and I watched the sunrise. We kayaked, played tennis, snorkeled, golfed and did allot of swimming during our stay. The staff was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
usa
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel has seen better days. I have stayed here several times for work, and each time it seems to get worse, despite my Hilton silver status. The mold/mildew in the showers is awful, to the point that I have needed to wear flip flops in the shower the past two stays. These same two stays, I also was not... More 

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Anyang, South Korea
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel overall was a good value and as good or better than most hotels in the immediate area. Centrally located, Friendly helpful staff, high priced internet service (better to bring your own), semi comfortable beds, an ageing but reasonably well maintained facility. Plenty of parking but usually a hike from readily available spots.

Review collected in partnership with Hilton Hotels & Resorts

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear llyoung, Greetings from Hilton Guam Resort & Spa! Thank you for the wonderful comments regarding our hotel! We are delighted to hear that you enjoyed our island and our hotel. Great to hear you enjoyed your stay. If you are looking for variety in food venues then I recommend our Islander Terrace buffet.Because you did not enjoy our Tropics... More 

Seattle, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Upon arrival the hot water was out, preventing me from showering off the germs from 20 hours on airplanes...my travel compatriots and I ultimately were all sick. The safe did not work, the bathroom had mold in many places. Trying to get tehm to compensate me for the failed plumbing was a pain. At 175$ a night before taxes, I... More 

Review collected in partnership with Hilton Hotels & Resorts

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Joseph, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf our hotel and team for your stay.Please understand our room conditions and quality are strictly monitored and we are constantly renewing all of our facilities. Thank you for your kind comments... More 

Tokyo, Japan
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We decided to get away from Japan for Thanksgiving and Guam is a much closer and less expensive option than Hawaii - so we went for it. We like Hilton and had some nights we could cash in - so ended up in the Tasi suites - sort of a hotel within the hotel with ocean views and a separate... More 

Was this review helpful? Yes 1
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Jungsay, Greetings from Hilton Guam Resort & Spa! Thank you for the wonderful comments regarding our hotel! We are delighted to hear that you enjoyed our beautiful island and the Hilton Guam. It is great to hear that you enjoyed our service and hospitality. All of our guests are important to us. I am happy to hear that you... More 

Tumon, Guam
1 review
2 of 5 stars Reviewed 4 weeks ago

So I am in the military and had my hotel booked through military lodging at the military rate. I was told that my room included internet and a free breakfast. When I checked in, the front desk told me that I was only going to receive the free internet because I didn't book the room online. I was surprised to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Sean, Thank you for taking the time to write a review on Hilton Guam Resort & Spa based on your visit to the hotel. Please accept my sincere apology for any of the hotel's service shortcomings during your recent stay. We value all guests' differing opinions, as they assist the hotel team and management in either recognizing areas worthy... More 

United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The lobby and public areas were beautiful and well cared for. The room was very nice and clean, but in need of an upgrade. The finish on the bath tub is pealing and the shower leaks through the hinges. Just request lots of towels, which are clean and plush.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Cathy, Thank you for your comments. I'm glad you enjoyed your stay and our lobby. Regarding our room condition, we would like to apologize for not meeting your expectation. We are constantly upgrading our rooms and amenities and I would like to invite you back to our newly renovated Main Tower room. We look forward to serving you again... More 

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Additional Information about Hilton Guam Resort

Address: 202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Guam Resort 4*
Number of rooms: 587
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort South Pacific
Hotel Style:
#4 Luxury Hotel in Tumon
#5 On the Beach Hotel in Tumon

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