Imagine walking into your Hotel room early in the morning only to find out someone else is already in the bed! This happened with four different rooms assigned to our group. The stay was pleasant otherwise. Hotel staff in general seemed pleasant and helpfull. Check out was uneventfull but after returning home we found that our credit card was charged... More

The hotel is great, and the staff have been extremely helpful. Had an excellent stay!! The only thing that is not convenient is that around it, it is hard to find a convenient store within walking distance. The seafood restaurant in it, it states the best seafood on the island... I totally agree, it was delicious, except the price is... More

The greatest sin an innkeeper can commit is the failure to protect and safeguard its guests. Twelve of us checked into the Hilton early following an early morning arrival. We received our keys, went to our rooms, and we walked-in on sleeping guests. The Hilton gave us access to rooms were other guests were sleeping! Imagine a stranger being given... More

Stayed at this hotel with my family last April 10-14. Overall, the room size is ample, beds are good, view is great and the pools are wonderful. However, The bathroom on room 742 at the main tower is really bad. I can smell molds whenever i take a shower, the tub has been painted and the paint is starting to... More

The room I was given could have been better. I stay at the Hilton because it has always given good quality service and the rooms are nice and clearn. This stay was not so impressive: water marks on the furniture; black moldy lining around the sink and some weird black smudges in the shower/tub. The room is noise because of... More

I love to stay at the Hilton in Guam.... They always make me feel welcome and the pool area and the beach are wonderful. I have been staying at this hotel twice a year for the past 4 or 5 years. The food use to be so good the last two years I have seen a steady decline in the... More

I spent a weekend (3-day 2-night) in Guam. Though I read mixed reviews about this hotel, I choose staying in Hilton because of my Hilton Honor Gold Membership. Check-in is efficient and nice. I appreciate Bill who would accommodate my very-last-minute request on early check-in. Bill is attentive, nice and polite. He does set a very good example and makes... More

I stayed here with a friend for Easter weekend and have to say I wasn't overly impressed. The hotel and room itself were nice but the service was definitely below par. The room was cleaned daily, but it was definitely a very quick going over, with limited attention to detail. Spoons weren't provided for tea and we had to call... More

Had Easter breakfast with my family. The Omlette chef think his name is Thomas from PI. Is on his A game. Everything else went down hill. Took forever to get clean glasses for juice. My wife got tea in a coffee mug and she hates coffee. She asked the server if they ever put coffee in that mug of course... More