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All 20 Tumon hotels

Hilton Guam Resort

4.0 of 5 Hotel   |   202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #6 of 20 Hotels in Tumon
A recent review
4 of 5 stars reviewed 1 week ago
Samantha G Dededo, Guam
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1,058 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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NAGOYA, Japan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Breakfast at Tasi Club in Hilton Guam was let me down. Very poor selection were there. Even if we were 3 person , but only 2 Bathrobes were in Closet, also amenity in bath room were just for 2. Pool-side restaurant stuff were not good. They made me waiting over one hour for getting foods, without any notice or explanation.... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Dededo, Guam
1 review
4 of 5 stars Reviewed 1 week ago

My overall experience is Very good. There were some problems before check-in, but nothing that was very serious to the point where i would need to speak to a manager. The room service is great! They are very friendly. The housekeeping was very polite and she attending to my needs knowing i had children.

Review collected in partnership with Hilton Hotels & Resorts

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Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Samantha, Greetings from Hilton Guam Resort & Spa :). We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. We are glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please... More

Quezon City, Philippines
Top Contributor
96 reviews 96 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled with my mother and her 3 friends to Guam, and we were booked at this hotel by their friend who lives here. We were given 2 adjoining rooms and we're happy about it. We loved everything from the friendliness of the staff, excellent housekeeping (only on the last night did we get 3 of each of toiletries when... More

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear CJoy, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. We are glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact... More

Las Vegas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I thought the overall expierence was awesome. The hotel staff was knowledgeable and very friendly. They made it a point to talk to everyone, either entering or exiting the hotel. The rooms were very clean, and the internet was quick. Great trip!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Cody, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. We are glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact... More

Alexandria, VA
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Couldn't ask for a better hotel near Tumon Bay. Simply walk out the back of the hotel and directly into the bay for some of the best snorkeling around. Elevator servicing my tower was broken, leading to 5-8 minute waits to get to 5th floor. Along with several other issues in my room, I spoke to hotel assistant manager who... More

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Chris, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. We are glad you experienced and enjoyed our hospitality first hand. We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact... More

Aiea, Hawaii, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The desk staff was not prepared for my arrival. Room wasn't ready, and when I was told it was, the room was not made up. Executive lounge was top notch, and outdoor bar and grill was very nice and comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Dennis, Greetings from Hilton Guam Resort & Spa! Thank you for taking the time to provide your feedback regarding our hotel. The unprofessional attitude of our staff is certainly not normal. We strive to provide the best service to all our guests. I will relay you comment to our team for additional training. We are glad that you enjoyed... More

Saitama, Japan
1 review
3 of 5 stars Reviewed 3 weeks ago

Location is a littlebit far from center of city, but it is not disadvantage .'cause we can enjoy a quiet night for stay. Room is nice and comfortable to stay. The bar at outside is good atmosphere, i couldn't enjoy night entertainment unfortunately but some people said that was nice show.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Hironobu, Greetings from Hilton Guam Resort & Spa! We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. We would like to invite you to our Fisherman's Cove and Tropics BBQ for great dinners! I am sad to hear... More

Honolulu
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel convenient location to airport as with all other hotels along the bay. Outside of the room facilities cleanly maintained. Breakfast buffet over priced, food selection average, food availability at buffet poor, one box of sugar flakes at the most is available for guest at any one time to grab. just so that there i no confusion im talking about... More

Was this review helpful? Yes 1
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Flashlightguy, Thank you for taking the time to write a review on Hilton Guam Resort & Spa based on your visit to the hotel. Please accept my sincere apology for any of the hotel's service or product shortcomings during your recent stay. I assure you and your family that the hotel team works tirelessly to provide an experience that... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 17, 2014

I actually went in Sept of 2012, I never wrote a review and thought I'd share now. Me and my girlfriend stayed in a room over looking the bay and I must say it was a beautiful view, room was decent size with one king bed and a nice size bathroom. It had a small refrigerator but no microwave. Room... More

Was this review helpful? Yes 1
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Robert, Dear Lauren, Greetings from Hilton Guam! Thank you so much for your kind comments regarding our service, and facilities. Our team will be ecstatic to hear your kind comments. We truly care about our guests and we are extremely delighted that you enjoyed your stay. I am so happy to hear about your great time on Guam and... More

San Jose, United States
1 review
4 of 5 stars Reviewed August 9, 2014

Great services, Fast Check in and out. My room was very nice room, clean, new smell really good. Beach and Pool facilities were great. Lobby needs to be remodeled. Location wise a little bit far walking distance to the main shopping street. Tour buses was avalible

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Johnny L, Manager at Hilton Guam Resort, responded to this review

Dear Andrew, Dear Lauren, Greetings from Hilton Guam! Thank you so much for your kind comments regarding our service, and facilities. Our team will be ecstatic to hear your kind comments. We truly care about our guests and we are extremely delighted that you enjoyed your stay. I am so happy to hear about your great time on Guam and... More

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Additional Information about Hilton Guam Resort

Address: 202 Hilton Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Guam Resort 4*
Number of rooms: 587
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort South Pacific

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