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All 19 Tumon hotels

Hyatt Regency Guam

4.0 of 5 Hotel   |   1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
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Ranked #8 of 19 hotels in Tumon
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed December 29, 2013
Hiroyuki1982 Naha, Japan
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417 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • German first
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There are newer reviews for Hyatt Regency Guam
See the most recent reviews
Naha, Japan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2013

A value for money place with enormous room and bed size and a fantastic pool, location on the beach is also picture perfect. Downtown is 5 minutes by foot. They could renovate the whole thing though, and make it even better.

Was this review helpful? Yes
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Dear Mr. Hiroyuki, Thank you for your feedback. We too are glad that Guam's shopping district is within walking distance for our guests. We are very glad that you enjoyed your stay with Hyatt Regency Guam, and hope to welcome you back to our property again soon. More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 24, 2013 via mobile

We often stay at Hyatt at different regions. Hyatt Regency Guam is a good place to spend vocation vith the family. Very friendly service, the staff are always trying to do their best to follow your needs. We would like to say special thanks to Christopher Cortezano for his kind assistance and help. The hotel has a great location close... More

Was this review helpful? Yes 1
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai Mr. Ivan, Thank you very much for your positive feedback. We are very happy that you enjoyed your stay with us, especially during our busiest time of year: the holidays. We've extended your praise for Mr. Chris Cortezano to our management team. We are glad that our Front Office team was able to assist you in the best... More

Sacramento, California
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 17, 2013

A comfortable few nights with lovely views of Tumon Bay. The rooms and facilities are a bit dated are well serviced with amenities and a good value. Yes, its not luxury 5 star but its absolutely fine. The staff are very nice and I loved the 24 hour deli. The pool complex has something for everyone and the beach is... More

Was this review helpful? Yes 1
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai RGE2012, Thank you very much for your review. We are happy that you enjoyed your stay at our hotel. We are always working to constantly improve our facilities. Thank you bringing the condition of our property to our attention. We look forward to welcoming you back soon. Happy Holidays! More

Western Mass
Top Contributor
78 reviews 78 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed November 10, 2013

I plan on staying somewhere else next time even though the staff was attentive and helpful. But this is definitely the worst a Hyatt has to offer - old stained carpets in rooms, A/C that won't go under 70 degrees (room never cools enough for a good night's sleep), ancient uncomfortable beds, and warm hallway floors. The rooms needs serious... More

Was this review helpful? Yes 1
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai MrGelhs204, Thank you for your review. We apologize for your discomfort - we will bring up your aforementioned issues with our management team and will work toward improving our facilities. Again, we apologize for any inconveniences that our hotel may have caused, and do hope that perhaps we can welcome you again to our property. More

Fuchu, Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 8, 2013

We stayed at the Hyatt last year and had terrible service and found the hotel to be definitely not 5 star. (see old review). We chose to give it another go as we have a toddler and knew the pools would be a highlight for him and the Hyatt does this well. This years stay was much better. The staff... More

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ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai Alicia, Thank you for staying with us again. We apologize for the fact that your last stay was not as enjoyable; we are happy that you chose to stay with us regardless of past incidents. We are glad that your young son had a wonderful stay in Guam. Our hotel does its best to accommodate all guests, especially... More

Minneapolis
Top Contributor
104 reviews 104 reviews
53 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed September 26, 2013

Filthy hallway carpeting. Matresses that are ancient. Horrible wifi service. Bathrooms with mold. Rooms that had a stale, musty smell. This is a Hyatt? Yes, the views are great, it is in a great location and the food quality in the hotel is wonderful. But I can't believe Hyatt would allow this place to use their name. After multiple ARGUMENTS... More

Was this review helpful? Yes 2
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 17, 2013

Stayed at this hotel for 5 days and overall pretty satisified. My only complant is the lack of wifi in rooms and the low quality wifi available in the lobby. The room was very nice and the view was beautiful. I would stay there again.

Was this review helpful? Yes 2
USA
Top Contributor
59 reviews 59 reviews
56 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 18, 2013

Extraordinary stay recently at Hyatt Regency Guam! My appreciation to the entire team for a fantastic job. Superior service, very efficient; guests allowed to have their space. Very humble front office staff attuned to every need for a weary traveler. The Regency Club was well stocked, great selection of food and beverages and the staff is incredibly friendly. Room was... More

Was this review helpful? Yes 1
Bangkok, Thailand
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 7, 2013

A very nice hotel on Guam with access to Tumon Bay beaches. The hotel has an excellent pool along with some decent restaurants, the italian was delicious. The rooms are nice and large but they are very dated with lots of stains and a stale smell that you can only get rid of by opening the glass doors. The maid... More

Was this review helpful? Yes 3
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai KhunDaniel, Thank you for your review. We are happy that you enjoyed our poolside; we pride ourselves in our recreation facilities, and are glad that you enjoyed them. We extend our sincerest of apologies for any inconveniences that you experienced during your stay. We are currently working on extending WiFi throughout our property. This project is expected to... More

Tokyo, Japan
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2013

We had a family trip to Guam and stayed for 7 days at Hyatt Regency Guam. The place is just wonderful. People are attentive and efficient even arrived at 3am ( Night Manager Roque san kindly greeted and assisted many things. ). There are a few very good restaurants on site and Japanese Restaurant Niji provides authentic food and service.... More

Was this review helpful? Yes 1
ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai AkiTokyo2013 Thank you for taking the time to post a review. We are glad that our restaurant, Niji, was to your liking. We do strive to keep the quality in our restaurants; it is truly a compliment that you personally found our meals to be as authentic as that of Japan. We do hope that you and your... More

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Additional Information about Hyatt Regency Guam

Also Known As:
Hyatt Regency Guam Hotel
Hyatt Regency Guam Hotel Tumon
Hyatt Regency Tumon
Hyatt Regency Hotel Guam
Hyatt Tumon
Tumon Hyatt
Hyatt Regency Guam South Pacific
Address: 1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
#9 Family Hotel in Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Guam 4*
Official Description (provided by the hotel):
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more   less 
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