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All 19 Tumon hotels

Hyatt Regency Guam

4.0 of 5 Hotel   |   1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
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76%
Ranked #8 of 19 hotels in Tumon
Certificate of Excellence 2013
A recent review
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418 people have reviewed this hotel

Traveler rating
    117
    174
    70
    37
    20
See reviews for
194
91
18
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
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English first
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at the hotel on 4/19/2014. We were in love with the hotel until we entered the elevator. The carpets were stained and in need of a paint job. The room was clean but the carpet was disgusting and stained up. We were ok until we went to the buffet and there was a big roach on the buffet.... More

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1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for only one night on my way back from Japan. So my stay was very short however I really enjoyed it. The hotel has a nice bar with very friendly workers and locals. The other nice perks is the location. I did not have a car rental but it was a short walk to some... More

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Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Didn't stay at the hotel but instead joined friends for Sunday brunch at the restaurant and a day at the pool. The spread of food was an amazing smorgasbord sure to please all tastes. Seafood, a carving station, omelet bar, dessert bar with chocolate fountain mixed with American and I would assume Asian breakfast staples the food was outstanding for... More

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Kingwood, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 13, 2014

I was surprised that the housekeepers IGNORE the hallways. My hallway was desperately in need of vacuuming! I didn't see a garbage can while waiting for the elevator, so I left my empty coke can on a table. 24 hrs later it was still sitting there by the elevators. The stains on the hallway carpets from bleach were further signs... More

Was this review helpful? Yes 1
Weipa, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2014

Ok so the resort facilities and restaurants are lovely. The pool area is huge and has an area to suit whatever you feel like doing. I don't know what we did but we got upgraded to the presidential suite on the top floor and just WOW! It is bigger than our house. 4 balconies give you a 270 degree view.... More

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Yigo, Mariana Islands
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 8, 2014

This hotel just robbed those that stayed here for a function. Why, right after booking the hotel for the function, local rate prices where gone. Then they charged $350 USD for a 3rd floor room w/no added extra anything. FYI, every CHAIN hotel in lower Tumon is as nice so stay anywhere other than this. They had a chance to... More

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Fairfax Station, Virginia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 29, 2014

Overall, this hotel is one of the better ones located in the Tumon area. The staff through out the hotel were very professional and friendly. The surface appearance of the hotel is great! Very clean and orderly. But after peeling back the skin just by one layer, you can see that this hotel is in need of a facelift. The... More

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ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai, Thank you very much for your review. We are glad you enjoyed your stay. I sincerely apologize for the noise you heard during your time here. Should it happen again on your next stay, kindly contact our front desk and we can have it sorted for you. At Hyatt Regency Guam, we are constantly improving our facilities. We... More

Stuttgart, Germany
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 26, 2014

A huge property with plenty of room choices, this hotel has it all. The restaurant choices were plentiful and the breakfast was awesome. The hotel is also situated in the best part of the city so it is an easy walk to shopping and night life. If you are going to Guam, this is a great place to stay.

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ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai Ed M, Thank you very much for taking the time to send a positive review our way. We are glad you enjoyed your stay with us. You're right -- many of our guests are able to enjoy the shopping district and nightlife because of our proximity to Guam's "hotspot." We are glad that you were able to make... More

USA
Top Contributor
59 reviews 59 reviews
56 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 25, 2014

Had a great 4 night stay at the Hyatt Regency Guam this month. The customer service and friendliness of entire Hyatt team is exceptional! Late arrival at airport, hotel shuttle arranged and waiting, driver was very welcoming. Reception is just great, quick and convenient to check in, the entire Front Office team wowed me during my stay. Room was spotless... More

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ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai scterminator, Thank you very much for your kind review. We are happy that you enjoyed your stay with us. At Hyatt Regency Guam, we do our best to keep our guests as our top priority. I will bring your wonderful comments up to our Front Office management team. We are glad to have had you as our guest.... More

Kobe
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2014

Of course if you start picking up small deficiencies of this hotel, there are quite a few, but still it's more than OK for a resort hotel. The service is friendly enough, polite, most of the time. It's bit slow but I guess that's the Guam style. This is a good hotel for families to stay. The beach is in... More

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ShastaC-PRManager, Public Relations Manager at Hyatt Regency Guam, responded to this review

Hafa adai jnf1102, Thank you very much for your review. It is very important to us to hear from you, personally. We are glad to have provided you beautiful views of Tumon Bay. What would a tropical vacation be if you didn't have an ocean view? We are very glad that you enjoyed our poolside, as well as our beach... More

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Additional Information about Hyatt Regency Guam

Also Known As:
Hyatt Regency Guam Hotel
Hyatt Regency Guam Hotel Tumon
Hyatt Regency Tumon
Hyatt Regency Hotel Guam
Hyatt Tumon
Tumon Hyatt
Hyatt Regency Guam South Pacific
Address: 1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Guam 4*
Official Description (provided by the hotel):
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more   less 
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