This is by far the dirtiest hotel I have stayed in. An absolute embarrassment to the Hyatt franchise. We even stayed on the club-level so I can't imagine the regular rooms/ floors. Our feet were BLACK from walking in our ROOM. The carpets and hallways were filthy. This is nothing new for Guam, I have yet to see a room... More

A very popular place to buy an annual pass to use the pool/beach facilities, but be prepared for poor, inconsistent service. Depending on who is working the desk, you may or may not be charged for children under 4 to use the pool (and yes, that includes even newborn infants who clearly will not be using the facility). The receptionists... More

The hotel has great pools and ambience. Its location is, although not the best, fairly acceptable. It is an old hotel that looks quite gloomy and run-down but the room may experienced a renovation ages ago so it was better than what I had expected from its external look. Although the hotel rate is pricey enough, they still charges extra... More

Checked in to room that was experiencing ant activity, on the carpet and tables. My wife was so disgusted, I transferred her energy to the front desk that they quickly made other arrangements, however, we had to come back in a couple of hours due to no rooms available. Management should already be aware that if you do not properly... More

The Hyatt Regency in Guam has to be one of the best managed hotels on the island. Service is always impeccable, staff is friendly, and the property is well maintained and in great shape. In house restaurants include the Niji restaurant for excellent Japanese food, the La Mirenda general dining room with great buffets for each meal of the day,... More

Paid for a Club King room, but there was no free internet in the room, no hair dryer provided. No bellboy to help you out with your luggage upon arrival. No standyby doctor or nurse for emergency first-aids.

The hotel obviously requires a big upgrade. It is quite run down and very basic (no wifi). The rooms are clean and the staffs do try (but service is just average). For the price you pay, it's better to try to find a newer hotel. The best thing in the hotel is the view, but you'd get at in every... More

I've stayed in better hooker hotels in Thailand.The place is disgusting .The staff if is very nice and friendly.I travel at all levels from backpacker to four seasons .Moldy rooms, filthy carpets.Beach and pool are very nice.For over $200 a night this place is a rip off but i booked this room same day,and couldn't find a better choice available... More

The good - a beautiful location on the beach, nice gardens, spacious rooms. The hotel is starting to look a bit shabby though. Paint missing in pools, hallways in serious need of repainting, carpets in need of replacement. My room smelled moldy and the ventilation system seemed to be drawing air directly from kitchen exhaust - and dumping it directly... More