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All 20 Tumon hotels

Outrigger Guam Resort

4.0 of 5 Resort   |   1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #2 of 20 Hotels in Tumon
A recent review
5 of 5 stars Reviewed July 30, 2014
HooVille2014 Boulder, Colorado
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827 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Outrigger Guam Resort
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Boulder, Colorado
1 review
5 of 5 stars Reviewed July 30, 2014

I returned to Guam after having lived there many years ago. The Outrigger really made us feel welcome! The views, the staff, the room, the pool and beach... all really helped to make our time there special. The only thing that took us off guard was that the beachfront umbrellas were charged separately. Free seating and shade is only available... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear HooVille2014: Thank you for choosing to stay at the Outrigger Guam Resort. We appreciate the candid feedback on our facilities and services. Your insight and comments helps us with our improvement efforts. I'm glad you had a wonderful time. Take care. Sincerely, Janet Shmull Marketing Manager More

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014 via mobile

Outrigger has full amenities. The oceanfront suite was perfect for our family with a separate living area ... Very spacious. We especially enjoyed meeting Lovejoy, a concierge in the Voyagers club. She was not only warm and friendly and patient with all our questions, but she went the extra mile for us. She introduced our teenaged girls to kelaguen and... More

Was this review helpful? Yes 1
Changhua, Taiwan
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2014

I'd been reading comments about the hotel ever since I started planning my birthday trip to Guam. I saw a lot of mixed reviews but mostly good! My opinion is, if you are like me, not wealthy (but financially stable) but need to splurge every now and then, Outrigger is the perfect hotel! I, myself, was a poor grad students... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed July 21, 2014

Excellent value for the money! The staff was very professional and made us all feel right at home in Tumon Bay. The Voyager Club provided delicious breakfast every morning and after work each day we were able to enjoy drinks and appetizers. The ocean view is incredible and the pool area is very nice. Nightly entertainment was very relaxing at... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Paul G: Thank you for the feedback on our staff, service, and facilities. We are happy you enjoyed your stay with us and look forward to welcoming you back. Take care, Janet Shmull Marketing Manager More

Seoul, South Korea
Top Contributor
54 reviews 54 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 15, 2014

Great location. It is next to the beach and right next to all the shopping complex. Many restaurants near by including Hard Rock Cafe. It does have a pool and a slide for kids but no water slides like many other hotels in Guam. Breakfast was decent. The time allotted for breakfast is very good from 6:30 to 10:00/11:00. Hotel... More

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Erie, Colorado
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 9, 2014

For the price we were paying we expected a bit more. There was dust all over our room, the grout in our bathroom was replaced by caulking that was coming out. The ocean view was nice, you could sit in the chaise and look out at the waves. I was a little disappointed that it would be $50 plus to... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Pilots2: Thank you for your feedback. I have forwarded your concerns to our managers for proper review and handling. I'm glad you were able to do some of the marine activities despite the weather conditions. The ocean view from the balcony is an awesome experience, thank you for sharing that too. Kind regards, Janet Shmull Marketing Manager More

Ayase, Japan
1 review
5 of 5 stars Reviewed June 26, 2014

Stayed here for 5 days with our 2 year old and 14 year old. Great location, very friendly and attentive staff. We stayed in a Voyager Club oceanfront room… which was great! Loved the afternoon cocktails and pupus! The voyager club breakfast was OK…a smaller buffet, but sufficient. Wish there had been a little more variety of fresh fruits. The... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Allie M: We are glad to know you and your family enjoyed your stay at the Outrigger Guam Resort. Your thoughts on the Voyagers Club Lounge breakfast will be shared with our culinary team. Thank you for the sincere feedback. We look forward to welcoming you and the family on your next visit. Have a wonderful summer! Janet Shmull... More

Sun Valley, Idaho
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 24, 2014 via mobile

We always stay at the Outrigger and our stays are always two weeks or longer, which gives us time to properly evaluate this property. Customer service is excellent. The staff always greet you with a friendly Hafa Adai, a friendly "hello" . Front office manager Jeannie Gaminde is exceptional and has provided excellent leadership to her staff. I cannot say... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Jim B: We are happy you enjoyed your stay here at the Outrigger Guam Resort and appreciate you taking the time to share your experience. Thank you also for recognizing Jeannie and her Voyagers Club hosts (Michael, Castro, and Lovejoy). I will forward a copy of your note to her department head for proper commendation. Take good care. We... More

Beijing, China
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2014

Great hotel, ideal location. Food places right next to hotel and DFS just across the street. Check-in was prompt even when we arrived at 3am and they were kind enough to upgrade us to the Oceanfront Room. Fantastic 180 degrees ocean view from the balcony and be sure to enjoy the legendary Guam sunset in the evening. Complimentary WIFI in... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear ChunKim, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. It was a pleasure meeting you and your family during your stay. We are happy to know that you and your family enjoyed our facilities, views, and services especially the friendliness of our hosts nonetheless a challenge you have encountered. I... More

Kentucky
Contributor
13 reviews 13 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 23, 2014

The Outrigger Hotel is actually within a large mall complex. The entrance/foyer is open and is shared by several shops. The room itself was comfortable and clean. The staff was very accommodating and provided towels or water whenever we asked for extra. There was no desk or extra chair in the room which was a problem for my husband who... More

Was this review helpful? Yes 2
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai VsDestinations, Thank you for sharing experiences of your stay at the Outrigger Guam Resort and information about dining options and things to do around the resort. We value your comments, both positive and negative. It gives us an opportunity to review where we are doing well and areas where we need improvements. I have shared your comments and... More

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Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific

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