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All 20 Tumon hotels

Outrigger Guam Resort

4.0 of 5 Resort   |   1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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Ranked #1 of 20 Hotels in Tumon
A recent review
4 of 5 stars Reviewed August 26, 2014
Joyce0001 Illinois
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869 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Outrigger Guam Resort
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Illinois
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 26, 2014

This is one of 3 hotels we stayed at while on the island. The Outrigger 1) is located on a beautiful stretch of beach, complete with magnificent sunsets, 2) is in an excellent location as it is walking distance to several restaurants, shops & attractions, 3) has a family friendly, free-form swimming pool with plenty of seating and much vegetation... More 

Was this review helpful? Yes 2
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Joyce0001, Hafa Adai! Thank you for sharing the experiences of your stay at the Outrigger Guam Beach Resort. I'm sorry to hear the challenges you've encountered with the toilet and our staff did not respond quickly to address the issue. We appreciate your feedback as it will help us reflect and strive for continual improvement. Again, thank you for... More 

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 21, 2014

We arrived early around 5 am at the Outrigger and wanted to check in (normal check in time 3 pm) we got room (524). This costs half of the room rate and we wanted to leave again ... mold in the bathroom, unpolished water cocks, bathtub, all dirty and from the balcony was no sea view, only look in the... More 

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Zappel_in_Tokio, Hafa Adai! Thank you for sharing your experiences of your last stay at the Outrigger Guam Resort. First of all, I am sorry to learn we were unable to fully meet your expectations. Please accept my sincere apologies for the several issues you have outlined in your comment. We want you to know how much we appreciate your... More 

Bellevue, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2014

Our second visit to Guam, I knew I wanted to stay at the Outrigger. The beautiful soft sand and crystal clear beaches that are steps away from the hotel was the pull for me. When I booked online and reading the reviews I knew I had to book for the Voyagers lounge level. That included free breakfast and great cocktail... More 

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear 250MarikoC, Hafa Adai! Thank you for sharing the experiences of your stay at the Outrigger Guam Beach Resort. We are glad you enjoyed your stay. We appreciate your comments about Voyager Club Lounge, our hosts (staff) and the beach restaurant. I'm sorry to hear the challenges you've encountered with the number of towels provided. I've shared the comments with... More 

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

I recently had a couple day business trip to Guam. I had our local manager set up my room. I am normally a Marriott person so I was bummed to see that there was no Marriot on the island. When I arrived to the Outrigger I was impressed by the property. While checking in I was happy to hear about... More 

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Brett M, Hafa Adai! Thank you for sharing the experiences of your stay at the Outrigger Guam Beach Resort. We are glad that you enjoyed the view of sunset from your room, foods served at your banquet event and services. Thank you again for taking the time to share your comments. We look forward to having you back on... More 

Boulder, Colorado
1 review
5 of 5 stars Reviewed July 30, 2014

I returned to Guam after having lived there many years ago. The Outrigger really made us feel welcome! The views, the staff, the room, the pool and beach... all really helped to make our time there special. The only thing that took us off guard was that the beachfront umbrellas were charged separately. Free seating and shade is only available... More 

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear HooVille2014: Thank you for choosing to stay at the Outrigger Guam Resort. We appreciate the candid feedback on our facilities and services. Your insight and comments helps us with our improvement efforts. I'm glad you had a wonderful time. Take care. Sincerely, Janet Shmull Marketing Manager More 

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014 via mobile

Outrigger has full amenities. The oceanfront suite was perfect for our family with a separate living area ... Very spacious. We especially enjoyed meeting Lovejoy, a concierge in the Voyagers club. She was not only warm and friendly and patient with all our questions, but she went the extra mile for us. She introduced our teenaged girls to kelaguen and... More 

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear pacificislands, Hafa Adai! Thank you for your review of Outrigger Guam Beach Resort. We are glad that you and your family enjoyed the hospitality of our Hosts (staff) and your room. Thank you for taking the time to share your comments. We look forward to having you and your family back on your next visit. Sincerely, Ken Nishizawa Hotel... More 

Changhua, Taiwan
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 26, 2014

I'd been reading comments about the hotel ever since I started planning my birthday trip to Guam. I saw a lot of mixed reviews but mostly good! My opinion is, if you are like me, not wealthy (but financially stable) but need to splurge every now and then, Outrigger is the perfect hotel! I, myself, was a poor grad students... More 

Was this review helpful? Yes 3
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Breanna711, Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Resort. I appreciate your comments and feedback regarding our facilities and services. We value your comments, both the positive and the negative, it gives us an opportunity to review where we are doing well and where we need to improve. We would love... More 

1 review
5 of 5 stars Reviewed July 21, 2014

Excellent value for the money! The staff was very professional and made us all feel right at home in Tumon Bay. The Voyager Club provided delicious breakfast every morning and after work each day we were able to enjoy drinks and appetizers. The ocean view is incredible and the pool area is very nice. Nightly entertainment was very relaxing at... More 

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Paul G: Thank you for the feedback on our staff, service, and facilities. We are happy you enjoyed your stay with us and look forward to welcoming you back. Take care, Janet Shmull Marketing Manager More 

Seoul, South Korea
Top Contributor
54 reviews 54 reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 15, 2014

Great location. It is next to the beach and right next to all the shopping complex. Many restaurants near by including Hard Rock Cafe. It does have a pool and a slide for kids but no water slides like many other hotels in Guam. Breakfast was decent. The time allotted for breakfast is very good from 6:30 to 10:00/11:00. Hotel... More 

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Dave C, Hafa Adai! Thank you for sharing the experiences of your stay at the Outrigger Guam Beach Resort. I appologize the challenges you've encountered with the WiFi. I've forwarded the issue with our IT Department to address the issue. Again, thank you for taking the time to share your comments. We look forward to welcoming you on your... More 

Erie, Colorado
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 9, 2014

For the price we were paying we expected a bit more. There was dust all over our room, the grout in our bathroom was replaced by caulking that was coming out. The ocean view was nice, you could sit in the chaise and look out at the waves. I was a little disappointed that it would be $50 plus to... More 

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Pilots2: Thank you for your feedback. I have forwarded your concerns to our managers for proper review and handling. I'm glad you were able to do some of the marine activities despite the weather conditions. The ocean view from the balcony is an awesome experience, thank you for sharing that too. Kind regards, Janet Shmull Marketing Manager More 

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Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific
Hotel Style:
#1 Top resorts Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 On the Beach Hotel in Tumon
#2 Family Hotel in Tumon

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