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All 20 Tumon hotels

Outrigger Guam Resort

4.0 of 5 Resort   |   1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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82%
Ranked #2 of 20 hotels in Tumon
A recent review
4 of 5 stars Reviewed February 11, 2014
14carrocks Minneapolis, Minnesota
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755 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
There are newer reviews for Outrigger Guam Resort
See the most recent reviews
Minneapolis, Minnesota
Top Contributor
55 reviews 55 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 11, 2014

This is a good pick for a hotel that's right on Hotel Road and in close proximity to all the surrounding clubs and shops. They have a gorgeous private beach also. The rooms aren't anything all that great--but not bad--the wi fi is hit and miss in the rooms and often times very slow.

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear 14carrocks, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We are happy to hear that you enjoyed your stay and was able to enjoy the convenience of Pleasure Island with shops, restaurants and entertainment, as well as the natural beauty of our location. Again, thank you for sharing your comments.... More

San Francisco, California
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 27, 2014

There seems to be no small, boutique places on Guam, so we were out of luck when it came to our usual preference. The Outrigger is nice enough. Very big with a unique but crowded pool right on the beautiful Tumon Bay. Great snorkling and other water sports. We stayed in the Voyager Club floors with an ocean view which... More

Was this review helpful? Yes 2
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Jilly_J_Bean, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We value your comments, both the positive and the negative, it gives us an opportunity to review where we are doing well and where we need to improve. Again, thank you for taking the time to share your comments. We hope... More

Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2013

Hotel is nothing out of the ordinary. Pool is fine (all families), customer service is alright but front desk/other amenities are usually overrun by hoards of Japanese tourists, beach and location are the high points by far. Try to get a room facing the ocean (about 3 per floor) otherwise you'll have a partial view which will be more frustrating... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear SnowBirdEleven, Happy New Year! Thank you for sharing the experience of your last stay at the Outrigger Guam Resort. I apologize for the inconvenience you've encountered at the front desk and frustrations regarding your room view. We value your comments, both the positive and the negative, it gives us an opportunity to review where we are doing well and... More

APO, AP
1 review
4 of 5 stars Reviewed December 17, 2013 via mobile

During my business trip, I was greeted and assisted by staff who were generally courteous and willing to help. However, my roommate and I experienced poor Internet connectivity on the 6th floor as well as other co-workers on the 5th and 10th floors. It bogged down so easily that it was difficult to fire off the shortest e-mail/text. When we... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear B J, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We are glad you enjoyed your stay. We appreciate your comments about our facilities and especially the service you received. I'm sorry to hear the challenges you've encountered with the WiFi. I've forwarded the issue with our IT Department to... More

Contributor
15 reviews 15 reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 4, 2013

First the negative - it was a bit pricey for the age of the hotel. The bathroom could use a little fixing up. BUT - that was all over looked because of the service we received at the hotel. The housekeeping staff was very good. When I left notes for extra items (towels and coffee), our housekeeper made certain we... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Rockcress, Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Resort. I appreciate your comments and feedback regarding our facilities and services. I will certainly share your comments with our staff. Again, thank you for taking the time to share your comments. I hope to welcome you back on your next visit to... More

Kyoto
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2013

Our second trip to Guam from Kyoto. First time we stayed at the Fiesta which is in the middle of Tumon Bay - this time the boss ( my wife) chose the Outrigger as she had heard the pool was great for kids. Well, it is - with a fantastic water-slide just right for our 4-year-old. For those who haven't... More

Was this review helpful? Yes 3
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Kyotoamigo, Hafa Adai! Thank you for sharing the experiences of your last stay at the Outrigger Guam Resort. We are happy to hear that you and your family enjoyed our facilities and services. Again, thank you for sharing your comments. We look forward to having you and your family back at the Outrigger Guam Resort on your next visit... More

Mililani, Hawaii
1 review
5 of 5 stars Reviewed November 25, 2013

My stays at Outrigger have always been pleasant ones. The staff hospitality starting with the personnel at the entrance door, to the check in counter and to the voyager club are friendly and warm. It is always impressed upon me that I am very much welcome and I feel of being valued as a customer, something missing quite a lot... More

Was this review helpful? Yes
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Willie428, Thank you for sharing the experiences of your last stay at the Outrigger Guam Resort. We are happy to know that you enjoyed your stay. I will share your comments and kind words with all our Hosts. Again, thank you for sharing your comments. We look forward to having you back on your next visit to Guam. Sincerely,... More

Auckland, New Zealand
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 12, 2013

Just had a two night stay here on the way back from Yap. Arrived at 3am in the morning, and seemed to cause problems by wanting to pay in cash in advance for my stay! The room I booked claimed to be "ocean view", but when I woke up the next day I was horrified that my room (534) looked... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Wendy S, Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Resort. We value your comments, both positive and negative. It gives us an opportunity to review where we are doing well and areas where we need improvements. I have shared your comments and concerns with our team to address the issues. Again, thank... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2013

Was in a hurry for checkout... Just when I closed the door from my room at 19th floor, cleaning lady, Fiffy was about to clean room in front of mine, I asked her 3 times to open my door. She gave me a stare. On my third time to ask, she said "where is your key?" I said inside. Still... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Jjjts, Hafa Adai! Thank you for sharing the experiences of your last visit at the Outrigger Guam Resort. We appreciate your comments and we have taken steps to address your concerns with our Housekeeping team so we can avoid having the same issue in the future. Again, thank you for taking the time to share your comments. We look... More

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 5, 2013

The hotel is located on the best part of the beach in Guam and it is easily accessible from the hotel. We got an upgrade in our room - we booked oceanfront room and got a one bedroom apartment for which the view was amazing. It was our 25th wedding anniversary so we were very pleased. The pool and beach... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Rykony, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We are happy to know that you and your wife enjoyed your holiday. I will share your comments and suggestions with our team. Again, thank you for taking the time to share your comments. We look forward to having you back... More

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Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Guam Resort 4*
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Top resorts Hotel in Tumon #2 On the Beach Hotel in Tumon #2 Luxury Hotel in Tumon #4 Family Hotel in Tumon
Hotel Class
Number of rooms
600

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