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Outrigger Guam Resort

#2 of 21 Hotels in Tumon
Certificate of Excellence
4.0 of 5
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1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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Outrigger Guam Resort
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968 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Outrigger Guam Resort
See the most recent reviews
CT
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 24, 2015

Just finished a one week stay for business mixed with some pleasure time. Great hotel location. Food in lobby was good and fairly priced. Close to hard rock cafe and shopping. Many ABC stores around with reasonable prices. Tumon bay and beach was nice, quiet , and clean. Nice to just float in the water and people watch. Room was... More 

Was this review helpful? Yes 1
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent one week stay at the Outrigger Guam Beach Resort. We are please to hear your compliment regarding our front desk staff, food offered in lobby as well as location of the resort. Front desk team works hard to take care of the many guests from all around the world... More 

California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 19, 2015

I remember last July, a customer took away our cups! And they didn't tidy our room!!!! So we punished and argued with them. They said,'sorry sorry....' But the view was really good. I prefer to stay in Nikko instead of Outrigger. Nikko' customers had better attitude..... (NO!!!OUTRIGGER)

Was this review helpful? Yes 2
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing your experiences from last July. Regret to hear the comments you have outlined. Please assure that those are not usual occurrences at the resort. The Outrigger Guam Beach Resort is known for personalized service, comfortable accommodations with a location which exceed guest expectation due to the center of pleasure island (shopping, restaurants, entertainments and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

We had only 3 nights stay in Outrigger as we moved from other hotel. It was very pleasant experience. Rooms are clean and tidy, personnel is friendly. Location is one of the best for shopping and dining out. Access to the beach is very nice. I would advise this hotel to all who likes to live in the centre, but... More 

Was this review helpful? Yes 1
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing to stay at the Outrigger Guam Beach Resort. We appreciate the time you took to post a review and of course agree with your advise! We feel our resort offers superb location, good value and a quality product second to none on the island. We hope to welcome you back on your next visit... More 

Yokohama, Japan
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 26, 2015

From 4th May 2015, stayed 2night at outrigger guam wih my wife. our room was ocean front corner king size bed. the room is not very spacious but ok enough for 2 people. As many people mention, the wall of the room is as said indeed thin so can hear the noise from neighbor room. But could stand. (Maybe coz... More 

Was this review helpful? Yes 1
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai from the Outrigger Guam Beach Resort! and thank you for your review of our property. I am very sorry to hear that we did not meet your expectations on the room and balcony. We also sincerely apologize for not properly invoicing you on charges. Let me assure you your comments have been shared with our concerned teams to address... More 

Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 3, 2015

We travelled as a couple on a business trip recently and stayed in a Voyagers Club Ocean View Room. As we knew we were arriving in Guam at 5am, we had requested an early check in of 6am and when we arrived, although we discovered our room was ready, the Front Desk Manager initially had no intention of even considering... More 

Was this review helpful? Yes 1
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you very much for taking the time to give us a thorough review. You mentioned a couple of our great staff members like Michael, Bryan and Jean who are an exceptional asset to our hotel. We really appreciate all of our hard working staff members here at the Outrigger Guam Beach Resort, they truly love what they... More 

Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 28, 2015

This hotel is very comfortable. There are a lot of duty-free shops and brand shops around the hotel, so it's convenient to shop. There are also a lot of restaurants, so I'm not in trouble about having a meal. When you stayed at this hotel with an infant, you can borrow a stroller, so it's convenient.

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort. We truly appreciate your excellent comments and feedback. Happy to hear that your stay with us was very comfortable and you felt convenient . We hope to welcome you back on your next visit to Guam and your return to home was pleasant. Again, Si Yu'os Ma'ase... More 

Lenexa, Kansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 18, 2015

Since our trip to Yap was cancelled due to Super Typhoon Maysack, we were able to get rooms at this wonderful resort. Spent the day at their pool and beach area and shopped their mall shops. Service was excellent!!

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, I am sorry to hear your trip to Yap was cancelled due to Super Typhoon Maysack, but thank you for selecting the Outrigger Guam Beach Resort to stay instead and your excellent review. We are happy to know that you enjoyed the day at pool, beach and shopping around the resort. We are also so please to hear... More 

Sydney, Australia
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed April 13, 2015

We have only just returned from a fab holiday to Guam. We stayed 7 days at the Outrigger over Easter. We have made Guam our new must do destination and will definitely be returning. If you want to stay in the heart of Tumon, you have to stay at the Outrigger. The hotel is attached to the main Plaza and... More 

Was this review helpful? Yes 6
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to post extremely detailed comments and information of our resort. Our team is delighted to hear that you had a great holiday while staying at the Outrigger Guam Beach Resort. We feel we have a very good product and location and offer a great value here in the heart of Tumon Bay,... More 

yigo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

We've lived on the island for 4 years, and have always loved the vibe at the Outrigger. We decided to book it for a staycation for our anniversary, but when we went to check in they couldn't find our reservation. To put it lightly, I spouted some (foul) words of discontent, as I'd given my card info to an outrigger... More 

Was this review helpful? Yes 2
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort and choosing us for your special occasion, Anniversary. We sincerely apologized for confusion with your reservation. Happy to hear however that we are able to recover and turn your unfortunate experience into a positive at the end. Thank you for pointing out Christina at the front desk.... More 

Ramstein, Germany
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 5, 2015

This was a last minute vacation over Christmas. The room we originally had was considered an ocean view and that it was definitely NOT! So we simply asked for a better view and fortunately there was an open room the next day and they were more than happy to move us. I would probably rank the hotel condition as a... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to post some comments. We are so please to hear your compliment regarding our staff! Our team works hard to take care of the many guests from all around the world and the team make us proud of our hotel. I am sorry, though, that you felt clean but dated. Our housekeeping... More 

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