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Outrigger Guam Resort

#2 of 21 Hotels in Tumon
Certificate of Excellence
4.0 of 5
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1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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Outrigger Guam Resort
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Ranked #2 of 21 Hotels in Tumon
Certificate of Excellence
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943 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manila, Philippines
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hafa Adai! We were totally delighted to be able to stay in Outrigger Guam Resort on our first trip to Guam. The hotel has very spacious rooms, with free and efficient Wi-Fi! The buffet breakfast was extensive, and it was a joy to come down to breakfast at the cafe. The hotel had easy access to the Plaza Mall, and... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying at the Outrigger Guam Beach Resort particularly knowing that this was your first trip to Guam and taking the time to share your excellent comments on your recent experience at the resort. We are very happy to hear that you enjoyed our excellent location, rooms with free Wifi, breakfast buffet at the Palm Cafe.... More 

Halifax, UK
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel as they offer family rooms at reasonable prices. Room was more than large enough for 2 queen beds and a single so we were very happy. Location is great - very central for shopping and dining. Plus it's right on the beach with direct access from the pool area. Staff were super friendly and helpful. Our... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort. We truly appreciate your excellent comments and feedback. We are happy to hear that our room, pools, location and staff's customer service met all your needs. We have a truly great team to take care all our guests around world. I will make a point to share... More 

Cairns, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travelled to Guam for business but was lucky enough to have a day off while I was there, if you're looking for a beachfront hotel the Outrigger is ideal as the beach is literally on the hotel's doorstep. Tumon Beach is a lovely spot to swim and snorkel and as the water is fairly shallow, it's great for families... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort and delighted you enjoyed our location, staff, pool, room and a view from room! Hopefully we can accommodate you a room with newly refurbished bathroom on your next visit. Thank you for staying with us. We hope to welcome you back on your next visit to... More 

Colorado
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely, spacious rooms, perfectly maintained facility and outdoor areas, great room service, close to local beaches and lots to do. Very impressive and photo worthy hotel with impeccable customer service provided. No one seems put out at all for any additional requests for help with anything.

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort, and sincerely appreciate your excellent review. We are thrilled to hear that our rooms, facility and outdoor areas, room service, location, customer service provided met all your needs. We have a truly great team to deliver all those so I will be sure to share your kind... More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel is pretty nice, I rated it "very good" for 3 reasons; view, location, and staff. Lobby/floor is pretty impressive. Once you leave there though the rooms and hallways are in need of a little TLC.. Without renovations planned, it will become dated rather quickly. All in all, the rooms are ok. We had an ocean front room, view was... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your recently stay at the Outrigger Guam Beach Resort. We were very happy to hear that you enjoyed our location and a view from the room. We are also delighted to hear your compliment regarding our staff! Our team works hard to take care of the many guests from all around the world and the... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is beautiful and in the perfect location. Near all the shops and restaurants. It is situated right on Tumon Bay and the sunsets are amazing! I recommend getting the breakfast package. The food was awesome. We didn't really eat there any other time except breakfast. There are many other restaurants around to try out. Parking is free so... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for taking a time to post your comments and excellent rating. Delighted to hear that you have enjoyed stay with us at Outrigger Guam Beach Resort as well as on "Tropical Oasis" Guam. We appreciate the recommendation and look forward to welcoming you back! Thank you for staying with us and we hope a trip returning... More 

Tokyo Prefecture, Japan
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

Great location, great staff, good size room, great pool. We thoroughly enjoyed the Voyager`s Club for breakfast and sunset cocktails, it was far more than we expected!! Our kids had so much fun in the pool, especially the water slide. Koko kids club was great value and kids really enjoyed it. Most staff are friendly, kind and helpful. There are... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for posting a review of your recent experience at the Outrigger Guam Beach Resortl. We always appreciate hearing from our guests and feel that all of our guests' comments are crucial to our success. It is wonderful to hear that you found our staff to be friendly, kind and helpful. They are always eager to share... More 

CT
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 24, 2015

Just finished a one week stay for business mixed with some pleasure time. Great hotel location. Food in lobby was good and fairly priced. Close to hard rock cafe and shopping. Many ABC stores around with reasonable prices. Tumon bay and beach was nice, quiet , and clean. Nice to just float in the water and people watch. Room was... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent one week stay at the Outrigger Guam Beach Resort. We are please to hear your compliment regarding our front desk staff, food offered in lobby as well as location of the resort. Front desk team works hard to take care of the many guests from all around the world... More 

California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

I remember last July, a customer took away our cups! And they didn't tidy our room!!!! So we punished and argued with them. They said,'sorry sorry....' But the view was really good. I prefer to stay in Nikko instead of Outrigger. Nikko' customers had better attitude..... (NO!!!OUTRIGGER)

Was this review helpful? Yes 1
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing your experiences from last July. Regret to hear the comments you have outlined. Please assure that those are not usual occurrences at the resort. The Outrigger Guam Beach Resort is known for personalized service, comfortable accommodations with a location which exceed guest expectation due to the center of pleasure island (shopping, restaurants, entertainments and... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 19, 2015

We had only 3 nights stay in Outrigger as we moved from other hotel. It was very pleasant experience. Rooms are clean and tidy, personnel is friendly. Location is one of the best for shopping and dining out. Access to the beach is very nice. I would advise this hotel to all who likes to live in the centre, but... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing to stay at the Outrigger Guam Beach Resort. We appreciate the time you took to post a review and of course agree with your advise! We feel our resort offers superb location, good value and a quality product second to none on the island. We hope to welcome you back on your next visit... More 

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