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All 19 Tumon hotels

Outrigger Guam Resort

4.0 of 5 Resort   |   1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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82%
Ranked #2 of 19 hotels in Tumon
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Bri T Yigo, Mariana Islands
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708 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Yigo, Mariana Islands
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

No USB or HDMI hook-ups in the TV. Bummer. Got the lowest rate possible so my room was 520 which did include some ocean view (along with a view of the amazing sunset) but mainly a rooftop view. I had to seriously zoom my camera to get pictures of just the water. I feel bad for anyone staying in rooms... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Bri T: Thank you for your feedback. I am sorry to hear we were short in meeting your expectations. I will share your concerns internally so we can work on resolving them accordingly. Thank you too for noting that you enjoyed the Sunday Brunch and the large selection offered and for pointing out that our staff were nice. Please... More

Oahu, Hawaii
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2014

I haven't stayed at this hotel but recently visited the hotel for Sunday Brunch. It was absolutely delicious! The choices of food are endless. My husband enjoyed the sashimi, poke, and sushi. I enjoyed the crab and salmon the best. They also have a tempura station, Japanese noodle soup station, fresh crepes, meats, pastas, breakfast items, breads and cheese, ice... More

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OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Hafa adai (Greetings) Ashley, Thank you for taking the time to share your Sunday Brunch experience at the Palm Cafe. I am glad that you and your husband enjoyed the food and variety we offer. I will share your comments with our food & beverage and culinary teams. We appreciate receiving feedback from guests as it ultimately helps us with... More

Minneapolis, Minnesota
Top Contributor
55 reviews 55 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 11, 2014

This is a good pick for a hotel that's right on Hotel Road and in close proximity to all the surrounding clubs and shops. They have a gorgeous private beach also. The rooms aren't anything all that great--but not bad--the wi fi is hit and miss in the rooms and often times very slow.

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear 14carrocks, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We are happy to hear that you enjoyed your stay and was able to enjoy the convenience of Pleasure Island with shops, restaurants and entertainment, as well as the natural beauty of our location. Again, thank you for sharing your comments.... More

San Francisco, California
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 27, 2014

There seems to be no small, boutique places on Guam, so we were out of luck when it came to our usual preference. The Outrigger is nice enough. Very big with a unique but crowded pool right on the beautiful Tumon Bay. Great snorkling and other water sports. We stayed in the Voyager Club floors with an ocean view which... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Jilly_J_Bean, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We value your comments, both the positive and the negative, it gives us an opportunity to review where we are doing well and where we need to improve. Again, thank you for taking the time to share your comments. We hope... More

Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2013

Hotel is nothing out of the ordinary. Pool is fine (all families), customer service is alright but front desk/other amenities are usually overrun by hoards of Japanese tourists, beach and location are the high points by far. Try to get a room facing the ocean (about 3 per floor) otherwise you'll have a partial view which will be more frustrating... More

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OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear SnowBirdEleven, Happy New Year! Thank you for sharing the experience of your last stay at the Outrigger Guam Resort. I apologize for the inconvenience you've encountered at the front desk and frustrations regarding your room view. We value your comments, both the positive and the negative, it gives us an opportunity to review where we are doing well and... More

APO, AP
1 review
4 of 5 stars Reviewed December 17, 2013 via mobile

During my business trip, I was greeted and assisted by staff who were generally courteous and willing to help. However, my roommate and I experienced poor Internet connectivity on the 6th floor as well as other co-workers on the 5th and 10th floors. It bogged down so easily that it was difficult to fire off the shortest e-mail/text. When we... More

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OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear B J, Hafa Adai! Thank you for sharing the experiences of your recent stay at the Outrigger Guam Resort. We are glad you enjoyed your stay. We appreciate your comments about our facilities and especially the service you received. I'm sorry to hear the challenges you've encountered with the WiFi. I've forwarded the issue with our IT Department to... More

Contributor
12 reviews 12 reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 4, 2013

First the negative - it was a bit pricey for the age of the hotel. The bathroom could use a little fixing up. BUT - that was all over looked because of the service we received at the hotel. The housekeeping staff was very good. When I left notes for extra items (towels and coffee), our housekeeper made certain we... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Rockcress, Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Resort. I appreciate your comments and feedback regarding our facilities and services. I will certainly share your comments with our staff. Again, thank you for taking the time to share your comments. I hope to welcome you back on your next visit to... More

Kyoto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2013

Our second trip to Guam from Kyoto. First time we stayed at the Fiesta which is in the middle of Tumon Bay - this time the boss ( my wife) chose the Outrigger as she had heard the pool was great for kids. Well, it is - with a fantastic water-slide just right for our 4-year-old. For those who haven't... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Kyotoamigo, Hafa Adai! Thank you for sharing the experiences of your last stay at the Outrigger Guam Resort. We are happy to hear that you and your family enjoyed our facilities and services. Again, thank you for sharing your comments. We look forward to having you and your family back at the Outrigger Guam Resort on your next visit... More

Mililani, Hawaii
1 review
5 of 5 stars Reviewed November 25, 2013

My stays at Outrigger have always been pleasant ones. The staff hospitality starting with the personnel at the entrance door, to the check in counter and to the voyager club are friendly and warm. It is always impressed upon me that I am very much welcome and I feel of being valued as a customer, something missing quite a lot... More

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OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Willie428, Thank you for sharing the experiences of your last stay at the Outrigger Guam Resort. We are happy to know that you enjoyed your stay. I will share your comments and kind words with all our Hosts. Again, thank you for sharing your comments. We look forward to having you back on your next visit to Guam. Sincerely,... More

Auckland Central, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 12, 2013

Just had a two night stay here on the way back from Yap. Arrived at 3am in the morning, and seemed to cause problems by wanting to pay in cash in advance for my stay! The room I booked claimed to be "ocean view", but when I woke up the next day I was horrified that my room (534) looked... More

Was this review helpful? Yes 1
OutriggerGuamResort, Manager at Outrigger Guam Resort, responded to this review

Dear Wendy S, Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Resort. We value your comments, both positive and negative. It gives us an opportunity to review where we are doing well and areas where we need improvements. I have shared your comments and concerns with our team to address the issues. Again, thank... More

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Additional Information about Outrigger Guam Resort

Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Guam Hotel
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific
Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Tumon
#2 On the Beach Hotel in Tumon
#2 Luxury Hotel in Tumon
#3 Family Hotel in Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Guam Resort 4*
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