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Outrigger Guam Resort

#3 of 20 Hotels in Tumon
Certificate of Excellence
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1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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1 room 1 adult
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Outrigger Guam Resort
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1,061 Reviews from our TripAdvisor Community

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Kln
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time stayed there, caught early flight arrived to Guam Airport at 05:15hrs. Booked hotel transfer service of USD10.00 per person per trip, a male driver met us at arrival hall. Took coach to hotel direct in 10-15 minutes. Room was booked at Voyager Club Executive ocean view category. Went to upper lobby, male receptionist told the he cannot perform... More 

Helpful?
Thank Winfield T
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Beach Resort. I appreciate your superbly extensive and thorough comments and feedback. We apologize we could not provide a room with a bed type you have requested, but hope enjoy your stay with us. We hope to welcome you as a level 6 TA contributor... More 

Metro Manila, Philippines
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 7, 2016

The hotel's location can't be beat. The hotel rooms are comfortably sized with small balconies affording partial views of the sea. However, the rooms are somewhat rundown and need refurbishing. The walls are also thin. One can hear the guest in the next room coughing which was particularly disturbing at night. Service is also inconsistent with no one answering the... More 

Helpful?
Thank Work_to_travel_fan
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! We appreciate you taking the time to post your recent experience at the Outrigger Guam Beach Resort on TripaAdvisor. Your feedback is greatly appreciated. We will be utilizing your feedback to improve our service and rooms where applicable. As matter fact, we have various enhancements on progress throughout our resort to further enrich the guests resort experience. Very... More 

1 review
2 of 5 stars Reviewed January 1, 2016 via mobile

Perfect location, but poor service well below what you'd expect from a 4-5 star hotel. Check in and out service was unwelcoming with unhelpful staff and long queue. When we checked out at 11, the busiest check out hours, only 2 staffs were there at the counter. While the guy staff was taking more than 10min taking care of a... More 

Helpful?
Thank Anthony H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. I appreciate your comments and feedback. It is with disappointment to hear the level of service you have received during your stay as our hosts are known for a full of Hafa Adai sprite's service. Let me assure you your comments have been shared... More 

Singapore, Singapore
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Stayed for five nights in two deluxe ocean view rooms. Room has partial facing for sea and town. Big and comfortable room at 14th level. Wanted to book Christmas bbrunch two days before but was fully booked. JP store , McDonald , DFS were across the hotel. Trolley shuttle just nearby too. Many eateries including Japanese restaurants within walking distance.... More 

Helpful?
1 Thank TANMK
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing the Outrigger Guam Beach Resort as your home away from home. We appreciate you taking the time to post a review and information on your recent stay with us. We look forward to welcoming you back if your travel bring back to Guam again. We hope you had a wonderful trip back to Singapore.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 22, 2015 via mobile

It is now six o'clock in the morning but It was ridiculous that I could not sleep for overnight because of the noise coming from the generators and coolers in the hotel. I repeatedly complained to the duty manager but he provided no help. Our families are just like staying in the room inside a construction site or an industrial... More 

Helpful?
1 Thank Ng F
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your current stay at the Outrigger Guam Beach Resort. I appreciate your comments and feedback. I sincerely apologize on challenges you and your family experienced on the first night. Providing the best service and quality of accommodations is very important to us. It is with disappointment to hear our team members could... More 

Springfield
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

I love this place. Sunday brunch is awesome and worth every penny. The singer that sings Noel Diamond songs just cracks us uo, but we still loved it! The beach views are amazing. The grounds are clean. Loved the easy access to shopping

Helpful?
Thank mellymellarcher
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to review on your recent experience with us here at the Outrigger Guam Beach Resort. I am thrilled to hear that you enjoyed Sunday brunch at Palm Cafe and our ideal location. Being right in the middle of Tumon with the beach, shopping and restaurants just a few steps away, makes our... More 

Gaylord, Michigan
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 5, 2015 via mobile

Stay here!! It's worth EVERY penny. Right on the heart of the downtown area. You can find anything and everything! Rooms were to die for, so clean and homey. The breakfast bar was pretty phenomenal too, the selection was great in encompassing various cultures, not just standard American breakfast. Decently priced, also provided a military discount which was nice. The... More 

Helpful?
Thank irimmr23
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying at the Outrigger Guam Beach Resort and taking the time to post an excellent review on TripAdvisor. We are delighted to read your many positive comments about our clean and homey room, ideal location, international breakfast, a free wifi and your amazing spa experience. Again. thank you for sharing your comments and staying with... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 3, 2015 via mobile

Outrigger is in the heart of Tumon with a lot of restaurants, shopping, underwater world, the sand castle theatre, and slingshot. The rooms were very nice and were very relaxing after a day of activities. The view of the bay was amazing. Behind the hotel is access to the bay with clear blue water and a restaurant. The morning breakfast... More 

Helpful?
Thank Hayden K
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort and delighted you enjoyed a convenient location of the resort, the beach, a room with the amazing view of the bay and breakfast at Palm Cafe.. Thank you for staying with us. We hope to welcome you back on your next visit to Guam soon and... More 

Manila, Philippines
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed December 3, 2015 via mobile

The only reason I booked this hotel is because it was #1 on the list. Flight came in at midnight but the wife and I had to ask our rooms to be changed because the suite we had no AC on the bedroom. Front desk asked maintenance to check but later on said that the building had AC problems. AC... More 

Helpful?
1 Thank coupdrake
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Beach Resort. I appreciate your comments and feedback. I sincerely apologize on challenges you and your spouse experienced during the stay. Providing the best service and quality of accommodations is very important to us. The pointed out issues are well noted and let me assure... More 

Seoul
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 16, 2015

This hotel is in the core of pleasure island in Guam. If you are not plan to rent a car during the whole travel, you would better reserve this hotel. Most of trolley buses passes by this hotel and T Gallery buses and taxies are also available.

Helpful?
Thank 사현 권
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing the Outrigger Guam Beach Resort as your home away from home. We appreciate you taking the time to post a review on your recent stay with us. We look forward to welcoming you and your family back at your next visit to Guam. We hope you and your family had a wonderful trip back... More 

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