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Outrigger Guam Resort

#2 of 21 Hotels in Tumon
Certificate of Excellence
4.0 of 5
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1255 Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
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1 room 1 guest
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Outrigger Guam Resort
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973 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (973)
  • Mar-May only
    (239)
  • Jun-Aug only
    (263)
  • Sep-Nov only
    (253)
  • Dec-Feb only
    (218)
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Hong Kong, China
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Pros: convenient location reception good service service of housekeeping is good water pressure n air conditioning no problem Cons: concierge not seem to be really helpful as she keep asking me to call myself for booking n checking of tours instead of calling for us. hotel is too Japanese oriented as i can see most guests are japenese. breakfast is... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking a time to post your pros and cons review of our property. We sincerely apologize for the confusions with the credit card transaction which let not informing during a check in process that we may run an additional authorization on a credit card automatically if incidental charges exceed a per-approved amount. It is with... More 

Milwaukee, Wisconsin
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

While there are nicer hotels, I found this to be quite nice and good value as well. The location is hard to beat. Any interaction with the staff was terrific. They were all very professional, helpful and always pleasant. I'd return

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We appreciate taking a time to post a nice review on TripAdvisor. We were very happy to hear that you enjoyed our excellent location and professional, helpful and always pleasant.service provided by our resort team. Thank you for choosing the Outrigger Guam Beach Resort.... More 

Makati, Rizal, Philippines
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

best of both worlds, easy access to the beach and right across from the duty free stores. the two main activities in guam. the hotel has accomodating staff who give good suggestions on getting around. hotel is a bit dated and could use a refresh. room was very clean with good amenities. a bit pricey but you are paying for... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your recently stay at the Outrigger Guam Beach Resort. We were very happy to hear that you enjoyed our location and your compliment regarding our helpful and friendly staff! Our team works hard to take care of all guests step in our resort and the team make us proud of our hotel. We are continuously... More 

Manila, Philippines
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 28, 2015

Hafa Adai! We were totally delighted to be able to stay in Outrigger Guam Resort on our first trip to Guam. The hotel has very spacious rooms, with free and efficient Wi-Fi! The buffet breakfast was extensive, and it was a joy to come down to breakfast at the cafe. The hotel had easy access to the Plaza Mall, and... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying at the Outrigger Guam Beach Resort particularly knowing that this was your first trip to Guam and taking the time to share your excellent comments on your recent experience at the resort. We are very happy to hear that you enjoyed our excellent location, rooms with free Wifi, breakfast buffet at the Palm Cafe.... More 

Halifax, UK
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 17, 2015

We chose this hotel as they offer family rooms at reasonable prices. Room was more than large enough for 2 queen beds and a single so we were very happy. Location is great - very central for shopping and dining. Plus it's right on the beach with direct access from the pool area. Staff were super friendly and helpful. Our... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort. We truly appreciate your excellent comments and feedback. We are happy to hear that our room, pools, location and staff's customer service met all your needs. We have a truly great team to take care all our guests around world. I will make a point to share... More 

Cairns, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 8, 2015

I travelled to Guam for business but was lucky enough to have a day off while I was there, if you're looking for a beachfront hotel the Outrigger is ideal as the beach is literally on the hotel's doorstep. Tumon Beach is a lovely spot to swim and snorkel and as the water is fairly shallow, it's great for families... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort and delighted you enjoyed our location, staff, pool, room and a view from room! Hopefully we can accommodate you a room with newly refurbished bathroom on your next visit. Thank you for staying with us. We hope to welcome you back on your next visit to... More 

Colorado
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 4, 2015

Lovely, spacious rooms, perfectly maintained facility and outdoor areas, great room service, close to local beaches and lots to do. Very impressive and photo worthy hotel with impeccable customer service provided. No one seems put out at all for any additional requests for help with anything.

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your stay at the Outrigger Guam Beach Resort, and sincerely appreciate your excellent review. We are thrilled to hear that our rooms, facility and outdoor areas, room service, location, customer service provided met all your needs. We have a truly great team to deliver all those so I will be sure to share your kind... More 

San Antonio, Texas
2 reviews
4 of 5 stars Reviewed July 2, 2015

Hotel is pretty nice, I rated it "very good" for 3 reasons; view, location, and staff. Lobby/floor is pretty impressive. Once you leave there though the rooms and hallways are in need of a little TLC.. Without renovations planned, it will become dated rather quickly. All in all, the rooms are ok. We had an ocean front room, view was... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your recently stay at the Outrigger Guam Beach Resort. We were very happy to hear that you enjoyed our location and a view from the room. We are also delighted to hear your compliment regarding our staff! Our team works hard to take care of the many guests from all around the world and the... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 2, 2015

This hotel is beautiful and in the perfect location. Near all the shops and restaurants. It is situated right on Tumon Bay and the sunsets are amazing! I recommend getting the breakfast package. The food was awesome. We didn't really eat there any other time except breakfast. There are many other restaurants around to try out. Parking is free so... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for taking a time to post your comments and excellent rating. Delighted to hear that you have enjoyed stay with us at Outrigger Guam Beach Resort as well as on "Tropical Oasis" Guam. We appreciate the recommendation and look forward to welcoming you back! Thank you for staying with us and we hope a trip returning... More 

Tokyo Prefecture, Japan
Level Contributor
4 reviews
4 of 5 stars Reviewed July 2, 2015

Great location, great staff, good size room, great pool. We thoroughly enjoyed the Voyager`s Club for breakfast and sunset cocktails, it was far more than we expected!! Our kids had so much fun in the pool, especially the water slide. Koko kids club was great value and kids really enjoyed it. Most staff are friendly, kind and helpful. There are... More 

Was this review helpful? Yes
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for posting a review of your recent experience at the Outrigger Guam Beach Resortl. We always appreciate hearing from our guests and feel that all of our guests' comments are crucial to our success. It is wonderful to hear that you found our staff to be friendly, kind and helpful. They are always eager to share... More 

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