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Pacific Star Resort & Spa

627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
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Pacific Star Resort & Spa
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Ranked #15 of 21 Hotels in Tumon
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81 Reviews from our TripAdvisor Community

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Traveler rating
    3
    32
    41
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    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hawaii
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Cheaper than some of the more upscale hotels in Tumon, the room was comfortable....if you have ear plugs. There is a Polynesian show next door every night with pounding drums and super amplified music. It is impossible to drown out the noise from 7-10 p.m. There's no schedule for housekeeping, either they are very short-staffed or very slow because sometimes... More 

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Tokyo, Japan
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located in a beautiful part of Tumon, and is about what you would expect from something you can find for around $120 / night. On the positive side, the bed was decent, the pillows nice, and it had a balcony that let you see the bay. The pool is great and the folks who are down running... More 

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Tokyo, Japan
Level Contributor
7 reviews
3 of 5 stars Reviewed June 24, 2015

This is an old hotel. Room was clean enough, although there were some stains on the carpet. Also toilet and bathtub could use a renovation. Breakfast was nice and tasty, so was the Steakhouse. A little bit pricy but was worth it. For me the best thing about Pacific Star is the location. Is 10 minutes walk away from a... More 

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Taguig City, Philippines
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

One of the oldest hotels in Tumon Bay but still better priced than those near The Plaza and T Galleria. Five minutes walking distance to Kmart and much nearer to Guam Premier Outlets or GPO (maybe around 30 minutes walk or so). Anyway, T Galleria itself does pick up and drop off right at the lobby. WIFI IS FASTER than... More 

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Barrigada, Mariana Islands
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7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 20, 2015

I check in at hotels when traveling and this is the first I've experienced such poor service and treatment by the front desk staff. It was a day after Typhoon Dolphin and several friends decided to check in at the PACSTAR since our homes were without power and water. We lined up like all those seeking rooms before us, we... More 

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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 11, 2015

A bit pricy considering the amount of renovations this hotel need, but with a captured audience there is no rush. The rooms are regular size rooms, old tv's, some of my friends did stay in "renovated" rooms which had digital thermostats, otherwise old CRT tv's...the bathrooms are in desperate need of upgrades. During my stay the hotel restaurant was having... More 

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UK
Level Contributor
111 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed April 27, 2015

Stayed at the Pacific Star for four nights while on the island for business. The hotel is an ex Marriott and still has the same format of rooms and fittings. The hotel generally is a little tired and the reason it most probably lost its Marriott status. Saying that the rooms were clean and the beds comfortable, with the bed... More 

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Corona, California
Level Contributor
145 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed April 19, 2015

This hotel is located in the Tumon Bay area of Guam and is right on the beach. The view is spectacular! It is a large hotel and close to restaurants and shopping. The rooms are comfortable size. The reception desk does not always understand what one is asking for. I asked about the free wifi I was told was available.... More 

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Vancouver, Canada
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here on an overnight layover in Guam. My guess is that it could not keep its Marriott brand title from deteriorating standards. It is still a perfectly fine hotel, just not at the 4-star hotel property level that Marriott is expected to be. The biggest issue were the rooms: they were very dated. Because Guam also has very humid... More 

Was this review helpful? Yes 1
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 28, 2015

It's not a bad hotel. It's a dated Marriott. Nothing too fancy. But gets the job done. The pool and beach access are not as nice as other Guam locales (Fiesta, Outrigger...) but for the normally cheaper price, it's fine. I paid a bit more than I would have liked, but the whole island was booked and they still had... More 

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