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Pacific Star Resort & Spa

627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
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Pacific Star Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #14 of 20 Hotels in Tumon
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68 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Barrigada, Mariana Islands
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I check in at hotels when traveling and this is the first I've experienced such poor service and treatment by the front desk staff. It was a day after Typhoon Dolphin and several friends decided to check in at the PACSTAR since our homes were without power and water. We lined up like all those seeking rooms before us, we... More 

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Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A bit pricy considering the amount of renovations this hotel need, but with a captured audience there is no rush. The rooms are regular size rooms, old tv's, some of my friends did stay in "renovated" rooms which had digital thermostats, otherwise old CRT tv's...the bathrooms are in desperate need of upgrades. During my stay the hotel restaurant was having... More 

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UK
Top Contributor
111 reviews 111 reviews
73 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Pacific Star for four nights while on the island for business. The hotel is an ex Marriott and still has the same format of rooms and fittings. The hotel generally is a little tired and the reason it most probably lost its Marriott status. Saying that the rooms were clean and the beds comfortable, with the bed... More 

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Corona, California
Top Contributor
125 reviews 125 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is located in the Tumon Bay area of Guam and is right on the beach. The view is spectacular! It is a large hotel and close to restaurants and shopping. The rooms are comfortable size. The reception desk does not always understand what one is asking for. I asked about the free wifi I was told was available.... More 

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Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here on an overnight layover in Guam. My guess is that it could not keep its Marriott brand title from deteriorating standards. It is still a perfectly fine hotel, just not at the 4-star hotel property level that Marriott is expected to be. The biggest issue were the rooms: they were very dated. Because Guam also has very humid... More 

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 28, 2015

It's not a bad hotel. It's a dated Marriott. Nothing too fancy. But gets the job done. The pool and beach access are not as nice as other Guam locales (Fiesta, Outrigger...) but for the normally cheaper price, it's fine. I paid a bit more than I would have liked, but the whole island was booked and they still had... More 

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National Capital Territory of Delhi, India
Top Contributor
84 reviews 84 reviews
9 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 21, 2015

1st time I stayed in this hotel in 1989 or so it was number 1 in those days. Although with the passage of time things may have gone down slightly but location wise and have nice pool. The customer service is marvellous. Now rates are competitive

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Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 5, 2015 via mobile

I stayed here for business and the Pacific Star is a perfectly fine hotel in Tumon. Many reviewers point to the mustiness of the rooms, and I have to agree, they are strangely musty, but not smelly. That's odd. Also, the night club on one side of the hotel is annoyingly loud. Stay on the other side, though, and there... More 

Was this review helpful? Yes 4
Dededo, Mariana Islands
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 8, 2015

We were here for a military event. The food was great and the service was nice. The bed was so comfy and soft! The wifi was really great too! The pool was decent and there's a way to the beach as well.

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Okinawa Prefecture, Japan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2014

Pros -Beautiful location -Right on the tourist strip and beach/bay. Within in a few blocks you can walk to several places to eat, shop, drink, or just go out back and enjoy the beach and the bay. -Good snorkeling in shallow waters, just be cautious of the current, it is stronger than you'd think. -Has a really good gym for... More 

Was this review helpful? Yes 1
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