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All 20 Tumon hotels

Pacific Star Resort & Spa

4.0 of 5 Resort   |   627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
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Pacific Star Resort & Spa
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Ranked #15 of 20 Hotels in Tumon
A recent review
4 of 5 stars reviewed 2 days ago
Xue C San Francisco, California
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36 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Among all executive lounges in Guam, it has best views on top... Friendly staff, effective manager... Large balcony, convenient to dry dive gears... One of better snorkeling location in all Tomon bay... Good value... Recently Marriott no more, hope standard remains...

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Yokosuka, Japan
Top Contributor
117 reviews 117 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You walk into the lobby and a beautiful setting. The staff was great. I received an early check in. Once I arrived on my floor, the hallways were dingy and wall paper was falling off the wall. The room was ok.

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

I have stayed in over 200 hotels in all of the continental U.S., 18 European countries, and South Korea, and this is the worst hotel I have ever stayed. I can overlook the stained carpet and leaky water faucets in the room and the outdated decor, and the overpriced breakfast; however, the loud music from the "show" that occurs every... More

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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 3, 2014

Staff was extremely nice and even remembered by name when I came back 2 weeks later. Nice location but you can definitely tell that this resort has seen better days. Some extra work on cleaning up and making basic repairs would go a long way here to compliment the great people that they have working for them. New linens are... More

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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel is clean for the most part. It could use a few upgrades most of the amenities are dated (especially in the bathroom). I ate at the Manhattan restaurant great service/really good food, but expensive.

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Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2014

The hotel is within walking distance to K mart and Proa Restaurant (best ribs ever). Although it is far from the duty free mall area, there is a red bus/shuttle that picks up and brings back guests right in front of the hotel and the best part is that it is free. The room we stayed in was not new... More

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Contributor
20 reviews 20 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

I stayed at this hotel for about 2 weeks. The rooms and nice and clean but the smell of humidity can get a little strong at times . The staff however is outstanding ! Very polite and sweet . The security guards cooking snacks Fridays was a wonderful experience and the guy ray I think is his name who works... More

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Santa Rita, Mariana Islands
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 15, 2014

I booked this hotel for a weekend stay for my husband's birthday weekend. I figured that with it being previously owned by Marriott it would have been a very nice hotel and comparable with the other big name hotels on the strip. First of all the website does not even list a phone number you have to Google it. But... More

Was this review helpful? Yes 7
Front Royal, Virginia, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 30, 2014

Staff was very friendly and helpful. Hotel hallways and rooms could be updated with more modern furniture but it looks like walls have been recently painted. Not much of a pool area and the beach is very small.

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Mandaluyong, Philippines
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 30, 2014

You really do get the value of the price you pay when you stay in this former Marriott hotel. There's nothing fantastic or terrible about this place. It's just in the middle: it's okay. If it's going to be your first time in Guam and you have the extra money to splurge, I encourage you to stay in Outrigger, the... More

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Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific

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