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Pacific Star Resort & Spa

627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
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Pacific Star Resort & Spa
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Ranked #12 of 20 Hotels in Tumon
A recent review
3 of 5 stars reviewed 3 days ago
Margaret S
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61 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's not a bad hotel. It's a dated Marriott. Nothing too fancy. But gets the job done. The pool and beach access are not as nice as other Guam locales (Fiesta, Outrigger...) but for the normally cheaper price, it's fine. I paid a bit more than I would have liked, but the whole island was booked and they still had... More 

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National Capital Territory of Delhi, India
Top Contributor
51 reviews 51 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

1st time I stayed in this hotel in 1989 or so it was number 1 in those days. Although with the passage of time things may have gone down slightly but location wise and have nice pool. The customer service is marvellous. Now rates are competitive

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Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 5, 2015 via mobile

I stayed here for business and the Pacific Star is a perfectly fine hotel in Tumon. Many reviewers point to the mustiness of the rooms, and I have to agree, they are strangely musty, but not smelly. That's odd. Also, the night club on one side of the hotel is annoyingly loud. Stay on the other side, though, and there... More 

Was this review helpful? Yes 3
Dededo, Mariana Islands
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

We were here for a military event. The food was great and the service was nice. The bed was so comfy and soft! The wifi was really great too! The pool was decent and there's a way to the beach as well.

Was this review helpful? Yes 2
Okinawa Prefecture, Japan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2014

Pros -Beautiful location -Right on the tourist strip and beach/bay. Within in a few blocks you can walk to several places to eat, shop, drink, or just go out back and enjoy the beach and the bay. -Good snorkeling in shallow waters, just be cautious of the current, it is stronger than you'd think. -Has a really good gym for... More 

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Senior Contributor
41 reviews 41 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 4, 2014

The location is nice and from the outside its beautiful. The rooms all wreak of mold, really bad. I stayed at the Pacific Islander Club last time I was here and would highly recommend it over this place. The amenities are better there and the rooms are nicer and mold free. It's an easy choice for next time.

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Senior Contributor
32 reviews 32 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 28, 2014

I only stopped here for one night, but had no complaints at all. The staff were friendly and even managed to give me free wifi in my room which was a nice bonus. I had a beautiful view of the white sand beach out of my room which was lovely to wake up too. Room was clean and tidy if... More 

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Cairns, Australia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2014

The location of this hotel is great. Yes the hotel is a bit run down but I think you would find this was the case at most hotels in Guam. The staff at this hotel were fantastic. Everyone from the check-in staff, housekeeping to the guys that work at the gym and pool. I've stayed at this hotel before and... More 

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Vancouver, Canada
Top Contributor
76 reviews 76 reviews
24 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 17, 2014

The hotel itself is a bit old, but the location is still not bad at all. The location is right on the beach and the water has a lot of corals to explore. The snokrl gear, life jacket and kayaks were all free for the hotel guests. That isn't the case for all the hotels on the beach fron, so... More 

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Reno, Nevada
Top Contributor
610 reviews 610 reviews
50 hotel reviews
410 helpful votes 410 helpful votes
3 of 5 stars Reviewed November 9, 2014

During rush hour it takes about 10 minutes from the airport. Without traffic it is about 5 minutes. The rooms are old and tired. It is clean and safe and a good option for an overnight. It was nice and quiet and the bed is comfy. Nice staff too.

Was this review helpful? Yes 2
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