We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Tumon hotels

Pacific Star Resort & Spa

4.0 of 5 Resort   |   627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Hotel amenities
Save Saved
You added Pacific Star Resort & Spa to your Saves list
Pacific Star Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
40%
Ranked #14 of 20 Hotels in Tumon
A recent review
3 of 5 stars Reviewed August 3, 2014
Pastraw
Write a Review

30 reviews from our community

Traveler rating
    0
    12
    15
    2
    1
See reviews for
7
6
1
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I have stayed in over 200 hotels in all of the continental U.S., 18 European countries, and South Korea, and this is the worst hotel I have ever stayed. I can overlook the stained carpet and leaky water faucets in the room and the outdated decor, and the overpriced breakfast; however, the loud music from the "show" that occurs every... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 3, 2014

Staff was extremely nice and even remembered by name when I came back 2 weeks later. Nice location but you can definitely tell that this resort has seen better days. Some extra work on cleaning up and making basic repairs would go a long way here to compliment the great people that they have working for them. New linens are... More

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel is clean for the most part. It could use a few upgrades most of the amenities are dated (especially in the bathroom). I ate at the Manhattan restaurant great service/really good food, but expensive.

Was this review helpful? Yes 4
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 18, 2014

The hotel is within walking distance to K mart and Proa Restaurant (best ribs ever). Although it is far from the duty free mall area, there is a red bus/shuttle that picks up and brings back guests right in front of the hotel and the best part is that it is free. The room we stayed in was not new... More

Was this review helpful? Yes 3
Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

I stayed at this hotel for about 2 weeks. The rooms and nice and clean but the smell of humidity can get a little strong at times . The staff however is outstanding ! Very polite and sweet . The security guards cooking snacks Fridays was a wonderful experience and the guy ray I think is his name who works... More

Was this review helpful? Yes 3
Santa Rita, Mariana Islands
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 15, 2014

I booked this hotel for a weekend stay for my husband's birthday weekend. I figured that with it being previously owned by Marriott it would have been a very nice hotel and comparable with the other big name hotels on the strip. First of all the website does not even list a phone number you have to Google it. But... More

Was this review helpful? Yes 6
Front Royal, Virginia, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 30, 2014

Staff was very friendly and helpful. Hotel hallways and rooms could be updated with more modern furniture but it looks like walls have been recently painted. Not much of a pool area and the beach is very small.

Was this review helpful? Yes 2
Mandaluyong, Philippines
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 30, 2014

You really do get the value of the price you pay when you stay in this former Marriott hotel. There's nothing fantastic or terrible about this place. It's just in the middle: it's okay. If it's going to be your first time in Guam and you have the extra money to splurge, I encourage you to stay in Outrigger, the... More

Was this review helpful? Yes 1
Ulladulla, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2014

It is old and somewhat rundown,the location is great and it does have everything you come to expect in a large hotel,the staff were all friendly and helpful.We have eaten in hotels in many countries and the lunch buffet here was the best quality food we've ever had in a hotel and only $18.00.We were experiencing another country and if... More

Was this review helpful? Yes 2
San Marcos, California
Top Contributor
85 reviews 85 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 17, 2014

If you have to travel to Guam for Business (or Leisure), the Marriott is a great location to stay. Sitting on the beautiful shores of Tumon Bay with its white sand beaches it is a good spot for both work and Play. The staff is friendly and courteous and the accommodations are clean. This is a tropical island and very... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Pacific Star Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Pacific Star Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Travelocity, Tingo, Agoda, Hotels.com and Venere so you can book your Pacific Star Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Room/suite (1)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (6)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (5)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Tumon with
any amenities