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Lotte Hotel Guam

Hotel website
185 Gun Beach Road, Tumon, Guam 96913, Mariana Islands
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Lotte Hotel Guam
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Lotte Hotel Guam
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79 reviews from our community

Traveler rating
    37
    22
    11
    3
    6
See reviews for
38
16
2
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tamuning, Mariana Islands
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We are a local family and stayed at the Lotte Hotel for the weekend to attend a family wedding. The room AC was stuffy and hot, especially at night. The television did not work with the remote, and room service didn't bring an item that we requested after a few calls to front desk. We spent over a thousand dollars... More 

Was this review helpful? Yes 6
Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2015

While in Guam, I stayed in several hotels and this was the best overall. It was a pleasant surprise, because there were many better known hotel chains in Guam such as Hilton, Hyatt and Westin. My tour guide told me this used to be Okura Hotel, which I am very familiar with as I stay there often; it is a... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2015

Our family visit Guam on regular basis for vacation. We used to stay at PIC in the past mostly because our kids love the swimming pool with slides there. But on one occasion we decided to give this Lotte a try for a change. We were pleasantly surprised. The 18th floor tower suite was impressive and gorgeous. Bath room was... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 11, 2015

Before my booking, I read some reviews that Lotte Hotel was newly renovated in mid 2014. Expecting to stay in an almost brand new hotel in January 2015, I am quite disappointing. Outside my room, it was an open-air corridor which looked so old like over 20-year government subsidized housing estate. Luckily, my trip was on sunny days. If it's... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

I came to Guam from Philippines to visit my long time friends, and had a great experience at Lotte. The standard guestroom located at the Tower Wing was very spacious, clean, and had a spectacular view of the Tumon Bay. It is probably the best ocean view that I had, especially due to Lotte Hotel's great location that oversees Tumon.... More 

Was this review helpful? Yes 2
Ulaanbaatar
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 4, 2015 via mobile

Good: the hotel is in good location near shopping malls. The pool is good. The buffet restaurant is ok. The room condition is ok. Bad: the stuff even though friendly they are very untrained. They would constantly make mistakes in delivering room service, housekeeping will enter your room despite the DoNotDisturb sign, front desk kept calling me on some unimportant... More 

Was this review helpful? Yes 2
Bowie, Maryland
Top Contributor
118 reviews 118 reviews
22 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed December 28, 2014 via mobile

I just spent a night at this hotel in between flight connections. It is a perfectly good hotel with friendly and helpful staff. The room accommodation I selected, an ocean front double, was spacious and comfortable. The bathroom was particularly nice, with both a tub and a separate, enclosed rain shower. The hotel serves a nice buffet breakfast and daily... More 

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Montreal, Canada
Top Contributor
50 reviews 50 reviews
44 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed December 22, 2014

The Lotte Guam is not up to the high standards you'd expect in Korea. The good thing about it is that it's been renovated and facilities (carpets, beds, linen, Etchepare. are new). Bad things: some design features are hard to understand: why are the shower taps places so low...so low you almost have to kneel down! And the shower is... More 

Was this review helpful? Yes 1
Taipei, Taiwan
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed in Lotte for 3 days and lived in Club room. The room is not exactly a new one. More precisely, it was furnished. The staffs were friendly and helpful. The pool area was a nice place to stay and relax; the meals & cocktails provided in this area were not expensive and worth to try. However, there're two... More 

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel has recently been renovated and the room (in the Tower Wing) was modern and clean. Hotel staff were all very friendly and efficient, and the view is absolutely stunning - looking down the beach. I had a Club Lounge room - the Club Lounge is spacious and well set out with a good breakfast and a pretty good... More 

Was this review helpful? Yes 4
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