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Lotte Hotel Guam

4.0 of 5 185 Gun Beach Road, Tumon, Guam 96913, Mariana Islands
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Lotte Hotel Guam
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Lotte Hotel Guam
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48 reviews from our community

Traveler rating
    21
    13
    6
    3
    5
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26
8
Solo
0
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Lotte Guam is not up to the high standards you'd expect in Korea. The good thing about it is that it's been renovated and facilities (carpets, beds, linen, Etchepare. are new). Bad things: some design features are hard to understand: why are the shower taps places so low...so low you almost have to kneel down! And the shower is... More 

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Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed in Lotte for 3 days and lived in Club room. The room is not exactly a new one. More precisely, it was furnished. The staffs were friendly and helpful. The pool area was a nice place to stay and relax; the meals & cocktails provided in this area were not expensive and worth to try. However, there're two... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has recently been renovated and the room (in the Tower Wing) was modern and clean. Hotel staff were all very friendly and efficient, and the view is absolutely stunning - looking down the beach. I had a Club Lounge room - the Club Lounge is spacious and well set out with a good breakfast and a pretty good... More 

Was this review helpful? Yes 3
Guam
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the club floor. The rooms are very spacious! Nice comfy beds and the balcony view for the ocean is amazing! The view of the Tumon Bay is the best from this hotel. My son and husband swam in the pool until the evening time. The pool closes at 8pm, it should close later. The pool is very... More 

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Agana, Mariana Islands
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 11, 2014

Checked in for 2 days to attend a family wedding. I have limited mobility, so for those who find it difficult to walk long distances, "you be the judge"; this place is not accommodating. The disabled parking is located about 100 feet away from the check-in counters. After checking in, I had to walk another 100 feet just to use... More 

Was this review helpful? Yes 1
Sales and Marke... A, Sales & Marketing Admin at Lotte Hotel Guam, responded to this review

Dear DJPerez , We apologize for your recent experience. We strive continuously to improve our levels of service and have noted the details of your review. Here at Lotte we are committed to deliver the best possible experience to all our guests. Please accept our apologies for the inconveniences you may have experienced during your stay. We are still in... More 

San Jose, California
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2014

Lotte is known for its extravagance. Their buffet is just amazing. Workers are ready to customize your sushi roll or make you a hot and crispy pizza. Watch out though. Their buffet menu changes on a daily basis. Local discount available, too. =) The hotel? I'm sure it's just as amazing. Truth be told, the prices are also amazingly expensive... More 

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Tamuning, null, Guam
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2014

I am a local that stayed at club floor with my family for a birthday celebration. The rooms were very luxurious and the beds were comfortable; it had a panoramic view of Tumon that had me stunned, even though I am a local. The club lounge was very high end and served tasty breakfast, and the friendly staffs made me... More 

Was this review helpful? Yes 2
Sydney, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2014

Lotte Hotel Guam surprised us with their superb service. All staff were accessible and very approachable. We felt sincerely welcomed from the moment we put our feet through their door until we left the same door after two days of our stay at the hotel. The food was excellent and healthy, and the facilities were neat and comfortable. The private... More 

Was this review helpful? Yes 4
West Chicago, Illinois
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 29, 2014

This hotel is one of the kindest hotel, I've ever stayed. The staffs were ready for help customers, and kept smiling at the lobby. The highlight is a breakfast buffet. They have the best breakfast buffet in tumon area.

Was this review helpful? Yes 16
Hong Kong, China
1 review
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 17, 2014

We are currently staying in the Lotte Hotel Guam, and it has been a wonderful experience so far. We arrived early and were able to check into our room immediately. The staff were very friendly and attentive and were willing to assist us in every way. The place wasn't like a zoo, but rather quite peaceful and quiet, which was... More 

Was this review helpful? Yes 13
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Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#3 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon

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