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Lotte Hotel Guam

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185 Gun Beach Road, Tumon, Guam 96913, Mariana Islands
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Lotte Hotel Guam
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Lotte Hotel Guam
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90 reviews from our community

Traveler rating
    44
    25
    13
    3
    5
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43
19
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

One's experience of the Guam Lotte depends greatly upon which wing you are in. I initially booked a three-day stay (for a business trip) in the Island Wing, partial ocean view. My room was on a basement (fourth floor, but the lobby is on the fifth) level, with, yes, a partial ocean view, but mostly a view of an abandoned,... More 

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Dededo, Mariana Islands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked a reservation over the phone for an ocean view room a day before Memorial Day. For some reason, it was a miscommunication on the days we were to stay there. I was afraid I wasn't going to get the room Ocean view room that I wanted. The front desk manager handled everything very professionally and was able to... More 

Was this review helpful? Yes 3
Sales and Marke... A, General Manager at Lotte Hotel Guam, responded to this review

Dear flogarcia, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. Providing high quality of service is our responsibility. It feels great to be noticed for our efforts. Thank you very much for your encouragement. We are delighted to hear that you were satisfied with our facilities and that your stay was comfortable. Our Front... More 

New York City, New York
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

As others have said there are lots of well-known US branded hotels here but they are not up to their usual standards. The Lotte is a well-known Asian brand. I'm not sure if they are known as a luxury brand in other parts of the world but in Guam it’s probably the best you'll do for American standards- It's compatible... More 

Was this review helpful? Yes 2
Sales and Marke... A, Sales Admin at Lotte Hotel Guam, responded to this review

Dear Metalligal007, Thank you for choosing Lotte Hotel Guam! Here at Lotte, we are committed to deliver the best possible experience to all our guests. We strive continuously to improve our levels of service and do our best to keep up with routine maintenance throughout our property. Our Front Team, Lloyd and John Lloyd send warm Hello's back to you!... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Amiable staff, delicious restaurant, nice swimming pool with basketball ring, hot jacuzzi. However, next day after check out the hotel withdrew from my banking cart additional $350 USD without any explanation. Now under investigation by Booking.com and Citibank.

Was this review helpful? Yes 2
Sales and Marke... A, Sales Team at Lotte Hotel Guam, responded to this review

Dear Vadim L, Thank you for taking the time to review our hotel! We appreciate your kind comments and are happy to know that your stay was well. Our staff has been trained to deliver the best service to all our guests, and leave a lasting impression. We are happy to know that you enjoyed our pool services and would... More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 20, 2015

While in Guam, I stayed in several hotels and this was the best overall. It was a pleasant surprise, because there were many better known hotel chains in Guam such as Hilton, Hyatt and Westin. My tour guide told me this used to be Okura Hotel, which I am very familiar with as I stay there often; it is a... More 

Was this review helpful? Yes 8
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

Our family visit Guam on regular basis for vacation. We used to stay at PIC in the past mostly because our kids love the swimming pool with slides there. But on one occasion we decided to give this Lotte a try for a change. We were pleasantly surprised. The 18th floor tower suite was impressive and gorgeous. Bath room was... More 

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 11, 2015

Before my booking, I read some reviews that Lotte Hotel was newly renovated in mid 2014. Expecting to stay in an almost brand new hotel in January 2015, I am quite disappointing. Outside my room, it was an open-air corridor which looked so old like over 20-year government subsidized housing estate. Luckily, my trip was on sunny days. If it's... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

I came to Guam from Philippines to visit my long time friends, and had a great experience at Lotte. The standard guestroom located at the Tower Wing was very spacious, clean, and had a spectacular view of the Tumon Bay. It is probably the best ocean view that I had, especially due to Lotte Hotel's great location that oversees Tumon.... More 

Was this review helpful? Yes 2
Ulaanbaatar
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 4, 2015 via mobile

Good: the hotel is in good location near shopping malls. The pool is good. The buffet restaurant is ok. The room condition is ok. Bad: the stuff even though friendly they are very untrained. They would constantly make mistakes in delivering room service, housekeeping will enter your room despite the DoNotDisturb sign, front desk kept calling me on some unimportant... More 

Was this review helpful? Yes 3
Bowie, Maryland
Top Contributor
130 reviews 130 reviews
26 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed December 28, 2014 via mobile

I just spent a night at this hotel in between flight connections. It is a perfectly good hotel with friendly and helpful staff. The room accommodation I selected, an ocean front double, was spacious and comfortable. The bathroom was particularly nice, with both a tub and a separate, enclosed rain shower. The hotel serves a nice buffet breakfast and daily... More 

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