We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lotte Hotel Guam

Hotel website
185 Gun Beach Road, Tumon, Guam 96913, Mariana Islands
Special Offer
Package Deal
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Lotte Hotel Guam
View Map
Add Photo Write a Review

113 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    53
    32
    18
    5
    5
See reviews for
56
22
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (113)
  • Mar-May only
    (23)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (23)
All months
Las Vegas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Business trip and long term rental arranged through hotel management and accommodated negotiated rate slightly lower than other hotels nearby. Understand now why. Amenities are adequate but food, coffee expensive. Lounge access is extra fee, but includes buffet. Guests are the most rude unhappy abrasive ever encountered, you would think we weren't dealing with NATO ally,lol. The atmosphere is so... More 

Was this review helpful? Yes
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear dburt24, Thank you for your current stay with us and sharing your experience at Lotte Hotel Guam. We apologize that your stay is unsatisfactory and not up to your standards. In hopes of resolving the problems you have encountered, a representative from our hotel will be in contact with you to discuss and address them accordingly. We hope that... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2015

our 13th month baby was very happy in guam. we stayed premier suite room that was wonderful condition room. the view was wonderful, me and my baby exclamation! buffet's food are very to asian but I am not sure to others. staffs are relatively kind and nice. swimming pool was clean and relieved to play to babies. I recommend this... More 

Was this review helpful? Yes
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Chloe L, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are very pleased to hear that you had a wonderful experience at our hotel. Thank you for complimenting our staff, we will share your comment and are sure that it will bring great encouragement to our team. We will be delighted to... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

Our family had a trip on Chinese New Year and we stay in Lotte hotel for two days. We had a wonderful memory here. First, the front desk's waiters were very nice, whatever you want, they'll do their best to satisfy you. Second, the hotel's equipment are really good including swimming pools and the beach. And their breakfast is really... More 

Was this review helpful? Yes
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear 翔 于, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are glad you and your family enjoyed the Chinese New Year at our hotel. From our luxurious accommodations and excellent service to our La Seine restaurant, they are all here to make every moment of your vacation time special. We will be... More 

Pensacola, Florida
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 4, 2015

I stayed here on a recommendation of a friend. I thought it was nice and everyone was very friendly. My biggest complaint is that the room was not ready when I arrived. Check-in time was at 3pm but room was not ready until 40 minutes later. Overall the room was nice and clean but not what I wanted, next time... More 

Was this review helpful? Yes
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Jo s, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. Providing quality and friendly service is our responsibility. Thank you for complimenting our staff. We apologize for the inconveniences you experienced during your stay. We will speak to our team in regards to check-in procedures and room readiness. We will share your comment... More 

Taipei, Taiwan
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 4, 2015

My overall experience of Lotte Guam is awesome! First of all, the friendly staffs are very impressive. Very helpful and polite at all time. The breakfast was nice and fresh, providing nice Japanese/Chinese ramen is really a great news to Asians! Most important of all, the breathtaking view I had on my balcony...We stayed in Club Room located at 14... More 

Was this review helpful? Yes 1
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Jovy L , Thank you for your stay at Lotte Hotel Guam. It is so kind of you to take the time to leave such thoughtful review on our hotel. We are delighted to hear that you enjoyed our breakfast menu. I will pass your comments on to our chefs to encourage them in what they are doing. I... More 

Washington DC, District of Columbia
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 29, 2015

One's experience of the Guam Lotte depends greatly upon which wing you are in. I initially booked a three-day stay (for a business trip) in the Island Wing, partial ocean view. My room was on a basement (fourth floor, but the lobby is on the fifth) level, with, yes, a partial ocean view, but mostly a view of an abandoned,... More 

Was this review helpful? Yes 2
Sales and Marke... A, General Manager at Lotte Hotel Guam, responded to this review

Dear skramynnoj , Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We do apologize for any inconvenience you experienced at our Island Wing. We will check our facilities more often to provide more comfortable space for you. We also apologize for the inconveniences during your room change. We will share your comment with our... More 

Dededo, Mariana Islands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

I booked a reservation over the phone for an ocean view room a day before Memorial Day. For some reason, it was a miscommunication on the days we were to stay there. I was afraid I wasn't going to get the room Ocean view room that I wanted. The front desk manager handled everything very professionally and was able to... More 

Was this review helpful? Yes 3
Sales and Marke... A, General Manager at Lotte Hotel Guam, responded to this review

Dear flogarcia, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. Providing high quality of service is our responsibility. It feels great to be noticed for our efforts. Thank you very much for your encouragement. We are delighted to hear that you were satisfied with our facilities and that your stay was comfortable. Our Front... More 

New York City, New York
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 20, 2015

As others have said there are lots of well-known US branded hotels here but they are not up to their usual standards. The Lotte is a well-known Asian brand. I'm not sure if they are known as a luxury brand in other parts of the world but in Guam it’s probably the best you'll do for American standards- It's compatible... More 

Was this review helpful? Yes 2
Sales and Marke... A, Sales Admin at Lotte Hotel Guam, responded to this review

Dear Metalligal007, Thank you for choosing Lotte Hotel Guam! Here at Lotte, we are committed to deliver the best possible experience to all our guests. We strive continuously to improve our levels of service and do our best to keep up with routine maintenance throughout our property. Our Front Team, Lloyd and John Lloyd send warm Hello's back to you!... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 15, 2015

Amiable staff, delicious restaurant, nice swimming pool with basketball ring, hot jacuzzi. However, next day after check out the hotel withdrew from my banking cart additional $350 USD without any explanation. Now under investigation by Booking.com and Citibank.

Was this review helpful? Yes 2
Sales and Marke... A, Sales Team at Lotte Hotel Guam, responded to this review

Dear Vadim L, Thank you for taking the time to review our hotel! We appreciate your kind comments and are happy to know that your stay was well. Our staff has been trained to deliver the best service to all our guests, and leave a lasting impression. We are happy to know that you enjoyed our pool services and would... More 

Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 20, 2015

While in Guam, I stayed in several hotels and this was the best overall. It was a pleasant surprise, because there were many better known hotel chains in Guam such as Hilton, Hyatt and Westin. My tour guide told me this used to be Okura Hotel, which I am very familiar with as I stay there often; it is a... More 

Was this review helpful? Yes 9
Questions? Get answers from hotel staff and past guests. Ask a question

152 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (86)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (12)
Viewed
View from room (9)
Viewed
Bathroom (6)
Viewed
Dining (7)
Viewed
Room/suite (12)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (13)
Viewed
Dining (5)
Viewed
Room/suite (15)
Viewed
View from room (1)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Tumon
0.2 mi away
The Westin Resort Guam
0.2 mi away
Hotel Nikko Guam
Hotel Nikko Guam
#5 of 21 in Tumon
4.0 of 5 stars 860 reviews
1.7 mi away
Hilton Guam Resort
Hilton Guam Resort
#7 of 21 in Tumon
4.0 of 5 stars 1,349 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hyatt Regency Guam
Hyatt Regency Guam
#6 of 21 in Tumon
4.0 of 5 stars 612 reviews
0.3 mi away
Guam Reef & Olive Spa Resort
2.9 mi away
Sheraton Laguna Guam Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay