We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Laguna Guam Resort
Professional photos View all
Browse nearby
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Write a Review

581 reviews from our community

Traveler rating
    122
    233
    138
    43
    45
See reviews for
209
159
36
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (581)
  • Mar-May only
    (151)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (151)
All months
There are newer reviews for Sheraton Laguna Guam Resort
See the most recent reviews
Okinawa, Japan
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 26, 2015

The rooms are very nice and the staff is great, but it not in Tamuning bay area. So to get anywhere you have to take taxi or a bus. I would have preferred some place on the bay, but as it was Chinese New Year everything was booked. There is no beach, but if you are a surfer this would... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. One of the many beautiful things that Guam offers to our visiting guests is the convenience of everything being so close by and within minutes walk or drive. We hope to welcome you back to our hotel very soon! Sincerely, Guest Experience Team More 

Danang
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 25, 2015

I stay in Guam twice a year about 3-4 weeks each stay. This was my first stay at Sheraton. I was fine with the fact that housekeeping was not stocking towels, coffee, etc seemingly on a daily basis. I was fine with the fact that the food was not good at all. What really set me off was that I... More 

Was this review helpful? Yes 1

Travelers are raving about these Tamuning hotels

Sydney, Australia
Top Contributor
223 reviews 223 reviews
94 hotel reviews
236 helpful votes 236 helpful votes
4 of 5 stars Reviewed February 9, 2015

The views from room and lounge were great, actually better in pictures than real life, which are already great. Staff very helpful but coordination poor between them. Missed my pick up and sending off. However Asst Front Office manager drove me to my new location. They remain unfazed when problems arise for the customer, possibly a good attitude and rubs... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish your experience with our associates interaction was more memorable and enjoyable, it is feedback like this that we learn from and use to improve. I hope that we'll have another opportunity to welcome you back and allow us to extend to you the true Sheraton... More 

Honolulu, HI
Top Contributor
106 reviews 106 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 30, 2015

This hotel is very dated. The communal areas look nice and the staff is friendly and very attentive. Sheraton attracts a very international crowd so if you're used to some of the more 'American convinces' you're not going to find them. Pros 1) The grounds are nice, theres a few pools and some tennis courts 2) There is wifi in... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for your time to share a detailed feedback about our hotel. We appreciate it. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We aim to deliver an exceptional guest experience at all times, and it's apparent in this case that we fell short... More 

Alameda, California
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 28, 2015

We only spent one night in a great suite in this hotel on our way to Manila very service oriented , nice big suite and all very clean wish we could have stayed longer. plan to return food was good met all expectations

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We will definitely be looking forward to welcome you back with us again soon. Sincerely, Guest Experience Team More 

Perth, Australia
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 20, 2015

I don’t think I’d stay anywhere else in Guam if I could get the same rate for an Executive/Club room and that’s saying something given the rooms were already expensive because we stayed over the Xmas period. We stayed in room 766 which had great views across the infinity pool to the ocean. The most outstanding feature of the hotel... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Our warm appreciation for the fabulous review of our hotel. Thank you! It truly is our pleasure to have you as our guest and we are glad that you enjoyed your stay. We hope to see you again very soon. Sincerely, Guest Experience Team More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2015

We stayed here for 3 nights in late December in 2014. Its an okay hotel. Here are the things I really liked about the hotel. 1) the pools were great, clean, and just really nice. 2) the food down at the resteraunt for breakfast and dinner was pretty good. 3) the staff was always polite and willing to help you... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We may not have the beach but we can take you to the beach. With our Sheraton Adventure activities and ISA Sport packages, your day under the sun and fun in the water is endless. We are glad that you enjoyed your stay and hope to see you again... More 

Highlands Ranch, Colorado
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

Not a really bad hotel but it could be much better. I stayed here for 7 nights. One thing to know is that they do NOT have a beach! The infinite pool is beautiful but don't expect a beach. The hotel staff are all great! Very friendly and they really try to help you. And the buffet breakfast is really... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful comment of our hotel. Your feedback means a lot to us and we've use them to better our service for you and our guests. Water is definitely around us and with our Sheraton Adventure activities and ISA Sports packages, we can take you to the beach or allow you to enjoy the warm... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2015

We live close to the Sheraton and go there on a regular basis for dinner and drinks at The Point. However, over the past month or so, the customer service has been terrible. They use to have small apps during happy hour which they no longer have and it takes an excessive amount of time to order and get a... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. WE definitely want you to keep coming back to our hotel and would love to hear more from you about your experience with us to better our service. I hope to have the chance to welcome you back at The Point during the week between Tuesdays to Saturday... More 

Apache Junction, AZ
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2015

I am late with this review as I stayed here for 10 nights in October 2014 on business. I am normally a Hilton guy as I have Diamond status, but I got "stuck" in the Sheraton Laguna Guam Resort do to no availability at the Hilton. I can only hope that I get "stuck" again! Prior to my arrival I... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, It was an absolute pleasure to have you as our guest. Thank you for the opportunity to welcome you and for the great review of our hotel! Please join our loyalty program, SPG (Starwood Preferred Guest) so you can start earning the points for your every stay with us or any of Starwood Hotels and Resorts globally. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

333 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (327)
Viewed
Hotel & grounds (45)
Viewed
Dining (11)
Viewed
Room/suite (42)
Viewed
Bathroom (13)
Viewed
Pool/beach area (36)
Viewed
View from room (33)
Viewed
Other (147)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities