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Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
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572 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Chinese (Simplified) first
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There are newer reviews for Sheraton Laguna Guam Resort
See the most recent reviews
Sydney, Australia
Top Contributor
223 reviews 223 reviews
94 hotel reviews
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed February 9, 2015

The views from room and lounge were great, actually better in pictures than real life, which are already great. Staff very helpful but coordination poor between them. Missed my pick up and sending off. However Asst Front Office manager drove me to my new location. They remain unfazed when problems arise for the customer, possibly a good attitude and rubs... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish your experience with our associates interaction was more memorable and enjoyable, it is feedback like this that we learn from and use to improve. I hope that we'll have another opportunity to welcome you back and allow us to extend to you the true Sheraton... More 

Honolulu, HI
Top Contributor
101 reviews 101 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 30, 2015

This hotel is very dated. The communal areas look nice and the staff is friendly and very attentive. Sheraton attracts a very international crowd so if you're used to some of the more 'American convinces' you're not going to find them. Pros 1) The grounds are nice, theres a few pools and some tennis courts 2) There is wifi in... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for your time to share a detailed feedback about our hotel. We appreciate it. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We aim to deliver an exceptional guest experience at all times, and it's apparent in this case that we fell short... More 

Alameda, California
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 28, 2015

We only spent one night in a great suite in this hotel on our way to Manila very service oriented , nice big suite and all very clean wish we could have stayed longer. plan to return food was good met all expectations

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We will definitely be looking forward to welcome you back with us again soon. Sincerely, Guest Experience Team More 

Perth, Australia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 20, 2015

I don’t think I’d stay anywhere else in Guam if I could get the same rate for an Executive/Club room and that’s saying something given the rooms were already expensive because we stayed over the Xmas period. We stayed in room 766 which had great views across the infinity pool to the ocean. The most outstanding feature of the hotel... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Our warm appreciation for the fabulous review of our hotel. Thank you! It truly is our pleasure to have you as our guest and we are glad that you enjoyed your stay. We hope to see you again very soon. Sincerely, Guest Experience Team More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2015

We stayed here for 3 nights in late December in 2014. Its an okay hotel. Here are the things I really liked about the hotel. 1) the pools were great, clean, and just really nice. 2) the food down at the resteraunt for breakfast and dinner was pretty good. 3) the staff was always polite and willing to help you... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We may not have the beach but we can take you to the beach. With our Sheraton Adventure activities and ISA Sport packages, your day under the sun and fun in the water is endless. We are glad that you enjoyed your stay and hope to see you again... More 

Highlands Ranch, Colorado
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

Not a really bad hotel but it could be much better. I stayed here for 7 nights. One thing to know is that they do NOT have a beach! The infinite pool is beautiful but don't expect a beach. The hotel staff are all great! Very friendly and they really try to help you. And the buffet breakfast is really... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful comment of our hotel. Your feedback means a lot to us and we've use them to better our service for you and our guests. Water is definitely around us and with our Sheraton Adventure activities and ISA Sports packages, we can take you to the beach or allow you to enjoy the warm... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2015

We live close to the Sheraton and go there on a regular basis for dinner and drinks at The Point. However, over the past month or so, the customer service has been terrible. They use to have small apps during happy hour which they no longer have and it takes an excessive amount of time to order and get a... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. WE definitely want you to keep coming back to our hotel and would love to hear more from you about your experience with us to better our service. I hope to have the chance to welcome you back at The Point during the week between Tuesdays to Saturday... More 

Apache Junction, AZ
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2015

I am late with this review as I stayed here for 10 nights in October 2014 on business. I am normally a Hilton guy as I have Diamond status, but I got "stuck" in the Sheraton Laguna Guam Resort do to no availability at the Hilton. I can only hope that I get "stuck" again! Prior to my arrival I... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, It was an absolute pleasure to have you as our guest. Thank you for the opportunity to welcome you and for the great review of our hotel! Please join our loyalty program, SPG (Starwood Preferred Guest) so you can start earning the points for your every stay with us or any of Starwood Hotels and Resorts globally. We... More 

Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2015

I was blown away by the pools at this resort. The infinity pool has a view of the sea and both this and the other pool are surrounded by palm trees and beautiful tropical flowers. I had trouble tearing myself away from the pools to explore the rest of Guam. I was also very impressed by the floor manager on... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Hello and Hafa Adai from Sheraton Laguna Guam Resort! Thank you for the great review of our hotel! We have definitely enjoyed having you as our guest as much as you have enjoyed your stay at The Sheraton. We look forward and hoping to see you again very soon. Sincerely, Your Guest Experience Team More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2014 via mobile

Since we're used to traveling in Asian resorts, we thought that Guam in general was pricey. Yen was really cheap too. But thanks to Jonah who accompanied us for our one week stay, we enjoyed our privilege at the lounge. If it weren't for the lounge, we would've had to use a lot of money eating out(average of $50 up).... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are just as delighted having you as our guest and hope to see you again very soon if not sometimes in the future. Sincerely, Guest Experience Team More 

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