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All 10 Tamuning hotels

Sheraton Laguna Guam Resort

4.0 of 5 Hotel   |   470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Ranked #4 of 10 hotels in Tamuning
A recent review
3 of 5 stars reviewed 1 week ago
Andy2419 Shanghai, China
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427 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Love this hotel because of its location, far from the crowd.... Hotels are reasonably older and not very clean but it has a large lobby and nice surroundings. Hotel restaurant is spacious but the food is not excellent for the price. Swimming pools are exceptional..... Con: They try to charge me for the plastic room key.... Not a nice experience... More

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Guam3018, Manager at Sheraton Laguna Guam Resort, responded to this review

Dear Andy, We appreciate your loyalty and will continue to look forward to welcome you back to Sheraton Laguna Guam Resort. We also apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and... More

Quezon City
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 11, 2014

The hotel's location is good - near enough to everything but far from the usual crowded areas in Guam. Taxis are always available, and I would recommend to avoid those island shuttles that's really more for tourists (it could take you almost an hour to get to your hotel!). The club floor lounge is not your typical business traveler's hangout.... More

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Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Valmun, Thank you for sharing your stay experience with us. We very much appreciate your feedback and I hope to welcome you back with us soon! My best, Amilyn Salas, Director of Sales More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

After traveling regularly to Guam for over 10 years, staying at various properties both in and out of the Tumon/Tamuning area, I discovered the Sheraton Laguna Guam Resort in 2009. Since then I've stayed exclusively there, even though other travelers I converse with try to sell me on the virtues of their favorite Guam hotel. I know that the hotel... More

Was this review helpful? Yes 1
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear PoorTorturedSteve, We appreciate your loyalty and will continue to look forward to welcome you back to Sheraton Laguna Guam Resort. Thank you for making us your home away from home. Amilyn Salas, Director of Sales More

Santa Monica, California
Contributor
18 reviews 18 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 5, 2014

I love the hotel's location, away from the Tumon Bay crowds, and has plenty parking. The gym is very limited. Breakfast omelette was made with egg beater, unless you ask for real eggs. One of my days staying there, the maids did not empty my waste basket. Otherwise, it was a very good choice in Guam.

Was this review helpful? Yes 1
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Nanjingren, Thank you for your comment. Yes, Sheraton's location sets a perfect getaway giving you serenity and a relaxed ambiance. I wanted to point out that we use frozen whole eggs for scrambled eggs, omelets and even for baking. This product is 100% from whole real eggs. We use frozen whole eggsfor consistency and simplicity. We appreciate your feedback... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 11, 2014

We stayed there with our parents. At first we found the hotel quite satisfying as the rooms were spacious and the infinity pool looked lovely; however, it became totally different after staying for 3 nights. Amenities like toothpaste were not refilled, seems the we were supposed to brush our teeth with those tiny tubes of toothpaste for 3 days and... More

Was this review helpful? Yes 1
Guam3018, Manager at Sheraton Laguna Guam Resort, responded to this review

Dear YoPlace, We are extremely concerned to note your dissatisfaction in the quality of service area. Thank you for sparing your time in completing feedback and bringing this matter to our attention. We sincerely hope that you will have no further cause for any issues in our service and hope you are satisfied with the corrective action taken by us.... More

Dededo
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 12, 2013

As I said about my previous review here, that I'm a regular at this hotel, I stay here at least 2-3 times a month. I recently found out about their Presidential Suite, and requested that for my second night I be upgraded to it, just for one night and make them consider that I'm an elite member and a regular... More

Was this review helpful? Yes 3
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear kdrew908, With my sincerest apology, I hope to be opportune of welcoming you back to us. We may not be able to extend the Presidential Suite, but perhaps one of our Ocean Front Corner Suite where you can enjoy your private outdoor jet spa overlooking the ocean with a glass of sparkling wine as you enjoy one of the... More

Tokyo, Japan
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2013

My wife and I stayed here for a week in order to scuba dive on Guam. The location was not particularly convenient for a beach resort - there was no beach to speak of, just some very rocky/coral leading to the bay/sea that had to be accessed by steep treacherous steps. It was not really walking distance from any restaurants... More

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Amesva001, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear FrequentIndia, Thank you so much for a wonderful feedback about us during your stay with us. It was a very brief stay with us but I am glad that you are able to enjoy our Sheraton Hospitality with a touch of our Island Hafa Adai Spirit. Please let me know the next time you visit us. I will look... More

Tokyo
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 22, 2013

The staff are really friendly and the price is pretty good and consistant with the Sheraton brand hotels. The breakfast buffet has a lot of choices. It over looks the ocean and is not on the beach, so there are no beach activities although they do have 2 pools. If you are a couple or older the good thing is... More

Was this review helpful? Yes 1
Amesva001, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Biz G, My sincere appreciation for your valued time to share your experience about us. Yes, you are right about our location. No beach but many of our guests value the serenity and its exclusive location. It becomes a great escape. We have our Sheraton Adventure Activities that you can definitely enjoy while staying with us. I hope you... More

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 7, 2013

Stayed 3 nights on the SPG floor (lvl 6) facing the pool. Booked directly from the website and the process is very efficient with just a few clicks. Pros: -very spacious & clean room, with a balcony giving a magnificent view of the infinity pool, superbly beautiful chapel and the sea -big & comfortable bed and pillows, with a big... More

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Amesva001, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Jun_Alicia, Thank you for sharing your stay experience about us. I hope to have the chance to welcome you and your boyfriend back to us again in the near future. Thank you for mentioning the Sheraton Adventure Program. We now have the poster in our elevator so our guests can see it and we are putting more information in... More

San Jose, California
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 25, 2013

After staying at the Guam Hilton several times and being severly disappointed, my first stay at the Sheraton Laguna was like a breath of fresh air. I actually was greeted upon arrival and it was genuine. The check-in process was fast and efficient, and so was the check-out. The room I had was a decent size, and it was very... More

Was this review helpful? Yes 1
Amesva001, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Morgan L, Thank you for sharing your great comment about your recent stay with us. I appreciate your time. I hope to see you again soon and have the chance to welcome you back in Sheraton Laguna Guam Resort personally. Best wishes and have a great holiday season. Amilyn Salas, Director of Sales More

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Additional Information about Sheraton Laguna Guam Resort

Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Laguna Guam Hotel
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning
Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 hotels in Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Laguna Guam Resort 4*
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