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Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
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581 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cagayan de Oro City
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, comfortable and elegant. It may not be the newest hotel, but it is one of the better hotels I have stayed in. It has more of a "business hotel" feel to it, although the pool area gives off a summer vibe. The food is okay, but may be improved.

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Newville, Pennsylvania
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Simply unacceptable. My room was okay, but definitely showed its age. I called in a broken door lock, inoperable electrical outlets on the desk and asked for the shelves for my refrigerator at 6:30 AM. Help showed up right away and said he'd get right on it. I went to work and returned around 3:00 PM. Nothing was done. I... More 

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Travelers are raving about these Tamuning hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

My husband and I stayed at the Sheraton for a night to celebrate our first anniversary.. a staycation! We were VERY impressed this time around (on our wedding night, a year ago we were given two twin beds!! On our WEDDING NIGHT! Lets just say we were very unhappy last year). The hotel seems to pay special attention to each... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for returning to us and allowing us to be a part of your celebration. We are delighted to have you as our guests again. See you next year. Happy Anniversary! Sincerely, Guest Experience Team More 

Guam, Mariana Islands
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 5, 2015

My wife, son, and I decided to take a little staycation for our spring break. We checked in in April 1 and stayed two nights. I would like to start off by saying the front desk man, Christopher wss very nice and helpful from check in to check out. The staff of the hotel were overall very courteous and everytime... More 

Was this review helpful? Yes 2
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We have certainly enjoyed having you as our guest and we look forward to welcome you back with us very soon if not in the future. Sincerely, Guest Experience Team More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 25, 2015

Room was wonderful cleaned and orderly , from check in to check out is smooth service at the the point , buffet brunch are top one thanks very much for the friendly and attentive service especially to the FB Peter De Loyola and Manny Barcilal. We hope one day we can come back again.

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share the great review of our hotel. It was delightful having you as our guest and we hope to see you again very soon. Sincerely, Guest Experience Team More 

Panaji, India
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2015 via mobile

We arrived late in the night and only had to stay one night which we were grateful for in the end. Everything from entering the hotel, going into the room, taking a shower, having breakfast etc gave us the impression of staying at a hotel that have had it's best days. It's old, worn out and not clean. Sorry but... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are dedicated to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope that you will give us a... More 

Hamden, Connecticut
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 21, 2015

Just stayed for three nights when in Guam on business. Hotel is very close to the airport, about a 10 minutes ride and plenty of parking. Booked an ocean view room on the 6th floor and the view is worth every penny. It is an older hotel and hallways near dare update. Also there's no wifi in the room, but... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

Australian Capital Territory, Australia
Top Contributor
175 reviews 175 reviews
88 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed March 18, 2015

Older hotel like many in Guam and it is located in a more isolated location (no nearby shops withing walking distance). Rooms are on the very small side. Food is better than say the Hilton as are the staff. Get an ocean view and you will be very happy here

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and delighted having you as our guest. See you again very soon if not in the near future. Our very best, Guest Experience Team More 

Contributor
20 reviews 20 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 10, 2015

Our suite was large (not club level but close), the king bed was comfortable and the beddings of top class. The bath-tub was a bit on the small size but all the better since it saves water. The ocean view was immaculate, though it was disappointing that there was no internet in the room. Wifi was available at the Club... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay. We look forward to welcome you back to Sheraton Laguna Guam Resort again very soon. Sincerely, Guest Experience Team More 

Des Moines, Iowa
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 1, 2015

I have stayed at this hotel for a week at a time on two different occasions. They have a fantastic breakfast that is included with the room fee. There is a large variety of Pacific dishes as well as omlettes and eggs made to order. The rooms are a good size and if you have a seaside view it is... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

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