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Sheraton Laguna Guam Resort

5.0 of 5 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
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537 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Alameda, California
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We only spent one night in a great suite in this hotel on our way to Manila very service oriented , nice big suite and all very clean wish we could have stayed longer. plan to return food was good met all expectations

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Perth, Australia
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

I don’t think I’d stay anywhere else in Guam if I could get the same rate for an Executive/Club room and that’s saying something given the rooms were already expensive because we stayed over the Xmas period. We stayed in room 766 which had great views across the infinity pool to the ocean. The most outstanding feature of the hotel... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights in late December in 2014. Its an okay hotel. Here are the things I really liked about the hotel. 1) the pools were great, clean, and just really nice. 2) the food down at the resteraunt for breakfast and dinner was pretty good. 3) the staff was always polite and willing to help you... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We may not have the beach but we can take you to the beach. With our Sheraton Adventure activities and ISA Sport packages, your day under the sun and fun in the water is endless. We are glad that you enjoyed your stay and hope to see you again... More 

Highlands Ranch, Colorado
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Not a really bad hotel but it could be much better. I stayed here for 7 nights. One thing to know is that they do NOT have a beach! The infinite pool is beautiful but don't expect a beach. The hotel staff are all great! Very friendly and they really try to help you. And the buffet breakfast is really... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful comment of our hotel. Your feedback means a lot to us and we've use them to better our service for you and our guests. Water is definitely around us and with our Sheraton Adventure activities and ISA Sports packages, we can take you to the beach or allow you to enjoy the warm... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We live close to the Sheraton and go there on a regular basis for dinner and drinks at The Point. However, over the past month or so, the customer service has been terrible. They use to have small apps during happy hour which they no longer have and it takes an excessive amount of time to order and get a... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. WE definitely want you to keep coming back to our hotel and would love to hear more from you about your experience with us to better our service. I hope to have the chance to welcome you back at The Point during the week between Tuesdays to Saturday... More 

Apache Junction, AZ
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am late with this review as I stayed here for 10 nights in October 2014 on business. I am normally a Hilton guy as I have Diamond status, but I got "stuck" in the Sheraton Laguna Guam Resort do to no availability at the Hilton. I can only hope that I get "stuck" again! Prior to my arrival I... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, It was an absolute pleasure to have you as our guest. Thank you for the opportunity to welcome you and for the great review of our hotel! Please join our loyalty program, SPG (Starwood Preferred Guest) so you can start earning the points for your every stay with us or any of Starwood Hotels and Resorts globally. We... More 

Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was blown away by the pools at this resort. The infinity pool has a view of the sea and both this and the other pool are surrounded by palm trees and beautiful tropical flowers. I had trouble tearing myself away from the pools to explore the rest of Guam. I was also very impressed by the floor manager on... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Hello and Hafa Adai from Sheraton Laguna Guam Resort! Thank you for the great review of our hotel! We have definitely enjoyed having you as our guest as much as you have enjoyed your stay at The Sheraton. We look forward and hoping to see you again very soon. Sincerely, Your Guest Experience Team More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Since we're used to traveling in Asian resorts, we thought that Guam in general was pricey. Yen was really cheap too. But thanks to Jonah who accompanied us for our one week stay, we enjoyed our privilege at the lounge. If it weren't for the lounge, we would've had to use a lot of money eating out(average of $50 up).... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are just as delighted having you as our guest and hope to see you again very soon if not sometimes in the future. Sincerely, Guest Experience Team More 

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 9, 2014

I have a business trip to Guam every year and my hotel of choice is the Sheraton Laguna! The staff are always friendly and helpful, going out of their way to help. The Club Lounge is very nice as well with a good selection of food and drinks. The infinity pool and pool bar are very nice, looking out over... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We have certainly enjoy having you as our guest and hope to see you again very soon. Sincerely, Guest Experience Team More 

Tokyo, Japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2014

If you are looking to go shopping and going out in Guam, this may NOT be the hotel for you; however, if you have been to Guam a couple of times already and looking for a calm and peaceful getaway, this is the perfect hotel for you. Sheraton Laguna is in the Tamuning area, probably a 10 minute car right... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the fabulous review of our hotel making Sheraton Laguna Guam Resort YOUR GREAT ESCAPE! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

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Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Laguna Guam Resort 5*
Number of rooms: 318
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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