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Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
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564 reviews from our community

Traveler rating
    120
    227
    132
    41
    44
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202
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (564)
  • Mar-May only
    (134)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (147)
  • Dec-Feb only
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room was wonderful cleaned and orderly , from check in to check out is smooth service at the the point , buffet brunch are top one thanks very much for the friendly and attentive service especially to the FB Peter De Loyola and Manny Barcilal. We hope one day we can come back again.

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share the great review of our hotel. It was delightful having you as our guest and we hope to see you again very soon. Sincerely, Guest Experience Team More 

Panaji, India
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We arrived late in the night and only had to stay one night which we were grateful for in the end. Everything from entering the hotel, going into the room, taking a shower, having breakfast etc gave us the impression of staying at a hotel that have had it's best days. It's old, worn out and not clean. Sorry but... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are dedicated to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope that you will give us a... More 

Hamden, Connecticut
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed for three nights when in Guam on business. Hotel is very close to the airport, about a 10 minutes ride and plenty of parking. Booked an ocean view room on the 6th floor and the view is worth every penny. It is an older hotel and hallways near dare update. Also there's no wifi in the room, but... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

Australian Capital Territory, Australia
Top Contributor
176 reviews 176 reviews
89 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 1 week ago

Older hotel like many in Guam and it is located in a more isolated location (no nearby shops withing walking distance). Rooms are on the very small side. Food is better than say the Hilton as are the staff. Get an ocean view and you will be very happy here

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and delighted having you as our guest. See you again very soon if not in the near future. Our very best, Guest Experience Team More 

Contributor
16 reviews 16 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our suite was large (not club level but close), the king bed was comfortable and the beddings of top class. The bath-tub was a bit on the small size but all the better since it saves water. The ocean view was immaculate, though it was disappointing that there was no internet in the room. Wifi was available at the Club... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay. We look forward to welcome you back to Sheraton Laguna Guam Resort again very soon. Sincerely, Guest Experience Team More 

Des Moines, Iowa
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel for a week at a time on two different occasions. They have a fantastic breakfast that is included with the room fee. There is a large variety of Pacific dishes as well as omlettes and eggs made to order. The rooms are a good size and if you have a seaside view it is... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

Okinawa, Japan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms are very nice and the staff is great, but it not in Tamuning bay area. So to get anywhere you have to take taxi or a bus. I would have preferred some place on the bay, but as it was Chinese New Year everything was booked. There is no beach, but if you are a surfer this would... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. One of the many beautiful things that Guam offers to our visiting guests is the convenience of everything being so close by and within minutes walk or drive. We hope to welcome you back to our hotel very soon! Sincerely, Guest Experience Team More 

Danang
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stay in Guam twice a year about 3-4 weeks each stay. This was my first stay at Sheraton. I was fine with the fact that housekeeping was not stocking towels, coffee, etc seemingly on a daily basis. I was fine with the fact that the food was not good at all. What really set me off was that I... More 

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
223 reviews 223 reviews
94 hotel reviews
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed February 9, 2015

The views from room and lounge were great, actually better in pictures than real life, which are already great. Staff very helpful but coordination poor between them. Missed my pick up and sending off. However Asst Front Office manager drove me to my new location. They remain unfazed when problems arise for the customer, possibly a good attitude and rubs... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish your experience with our associates interaction was more memorable and enjoyable, it is feedback like this that we learn from and use to improve. I hope that we'll have another opportunity to welcome you back and allow us to extend to you the true Sheraton... More 

Honolulu, HI
Top Contributor
100 reviews 100 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 30, 2015

This hotel is very dated. The communal areas look nice and the staff is friendly and very attentive. Sheraton attracts a very international crowd so if you're used to some of the more 'American convinces' you're not going to find them. Pros 1) The grounds are nice, theres a few pools and some tennis courts 2) There is wifi in... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for your time to share a detailed feedback about our hotel. We appreciate it. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We aim to deliver an exceptional guest experience at all times, and it's apparent in this case that we fell short... More 

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