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Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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  • Chinese (Simplified) first
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  • All months
    (607)
  • Mar-May only
    (152)
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Honolulu, Hawaii, USA
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the nicer hotels on Guam, albeit a bit away from the hussle and bussle of Tumon Bay. The hotel does a good job of taking care of SPG members - I have received an upgrade almost every time I have stayed there, although not as good as the Westin does. While Westin seems to upgrade you automatically, at... More 

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Honolulu, Hawaii
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in late (flight delayed and we couldn't call ahead to inform them) so room not ready immediately. They worked quickly to get it ready and we got a room with a pool/ocean view (sunset) - beautiful and comfortable. Lots of little touches in the decor and bath amenities (toothbrushes and toothpaste and razors). Nice balcony, quiet location, comfortable bed,... More 

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Hawaii
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 16, 2015

The Sheraton Laguna is not on the main hotel strip and that is why I like it. It is way less crowded and perfect for short-term business travel. Just for signing up for their rewards program, spg, I was given complimentary breakfast. Their buffet runs from 6:30-10 and includes both American and Asian style offerings. They'll cook your eggs, omlettes,... More 

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Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2015

I was here during Typhoon Dolphin. Things were not working 100% during the storm, but I was impressed by the professionalism and friendliness of the staff in light of the difficult situation they were facing. There is no beach as many reviewers note but the infinity pool is very fun and has a great view of the ocean. The breakfast... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

Dayton, OH
Level Contributor
160 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed May 29, 2015

The resort is very nice. Some areas need minor upgrades however. The layout is very spacious and the quality overall is modern. Pros: rooms are big, bathrooms decent size and modern American style fixtures and setup, no bad views in any room (oceanfront prefered), Infiniti pool rocks, varied daily menu at restaurants Cons: Need to drive to everything or use... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. For your future visit with us, have your fun under the sun with our Sheraton Adventure activities. We hope to see you again very soon. Sincerely, Guest Experience Team More 

Cagayan de Oro City
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 15, 2015

Clean, comfortable and elegant. It may not be the newest hotel, but it is one of the better hotels I have stayed in. It has more of a "business hotel" feel to it, although the pool area gives off a summer vibe. The food is okay, but may be improved.

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Team More 

Newville, Pennsylvania
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed May 4, 2015

Simply unacceptable. My room was okay, but definitely showed its age. I called in a broken door lock, inoperable electrical outlets on the desk and asked for the shelves for my refrigerator at 6:30 AM. Help showed up right away and said he'd get right on it. I went to work and returned around 3:00 PM. Nothing was done. I... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We strive to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope to have a chance to welcome you... More 

Travelers are raving about these Tamuning hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

My husband and I stayed at the Sheraton for a night to celebrate our first anniversary.. a staycation! We were VERY impressed this time around (on our wedding night, a year ago we were given two twin beds!! On our WEDDING NIGHT! Lets just say we were very unhappy last year). The hotel seems to pay special attention to each... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for returning to us and allowing us to be a part of your celebration. We are delighted to have you as our guests again. See you next year. Happy Anniversary! Sincerely, Guest Experience Team More 

Guam, Mariana Islands
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 5, 2015

My wife, son, and I decided to take a little staycation for our spring break. We checked in in April 1 and stayed two nights. I would like to start off by saying the front desk man, Christopher wss very nice and helpful from check in to check out. The staff of the hotel were overall very courteous and everytime... More 

Was this review helpful? Yes 2
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We have certainly enjoyed having you as our guest and we look forward to welcome you back with us very soon if not in the future. Sincerely, Guest Experience Team More 

Sydney, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 25, 2015

Room was wonderful cleaned and orderly , from check in to check out is smooth service at the the point , buffet brunch are top one thanks very much for the friendly and attentive service especially to the FB Peter De Loyola and Manny Barcilal. We hope one day we can come back again.

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share the great review of our hotel. It was delightful having you as our guest and we hope to see you again very soon. Sincerely, Guest Experience Team More 

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