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All 9 Tamuning hotels

Sheraton Laguna Guam Resort

5.0 of 5 Hotel   |   470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Ranked #4 of 9 Hotels in Tamuning
A recent review
3 of 5 stars reviewed 1 week ago
Alcoholau Hong Kong
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504 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First time to Guam, but flight delay overnight. Weather was always pretty good. This hotel is a bit old and not clean enough. No in room wifi provided. I was disappointed with their BBQ buffet dinner with a show. The show was good but the food was ...... Few options. I would prefer going to their tappayaki at the same... More

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope to have another opportunity to welcome... More

Bremerton, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2014

The Sheraton is home away from home for me when in Guam. The accommodations are almost like home however there's still no wifi in the rooms. The staff is very friendly and helpful. The amenities are pretty on point with the pools, gym, spa and laundry room. If you ever get the opportunity to stay at the Sheraton make sure... More

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Chris & Gregoria Thank you for the great review of our hotel! We enjoyed having you as our guests and appreciate your loyalty to continue to stay with us. We are looking forward to welcome you back to us again very soon. From our Guest Experience Team, thank you for making Sheraton Laguna Guam Resort your home away from... More

Irvine, California
Top Contributor
51 reviews 51 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 6, 2014

all my regular hotels were booked up so i had to splurge on the sheraton. i got a price of 150.00 or so on the internet. easy to get to with my rental car, 10 min from the airport tops. i arrived on a friday night so parking was tough. they have a lot of spaces but weekends must be... More

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are committed to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope to have the opportunity to welcome... More

Amarillo, Texas
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 3, 2014

First of all we stayed later June 2013 for us almost good we picked the hotel for the pools and the views, but the pool was closed due to renovations the view still good, the night shows are good but the food at the restaurant is is 6 out 10, the rooms are almost perfect just need better cleaning, amenities... More

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Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had the chance to enjoy our swimming pool, we assure you that on your next return, it will be a better experience and we apologize for the inconvenience. It is feedback like this that we learn from and use to improve. We work hard... More

Westminster, CA
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 2, 2014

An excellent place to stay while visiting Guam. It is about a 7-8 minute drive from the main hotel/tourist area in Tumon Bay, but with a rental car this was not a problem. Our first night was a zoo as an event was going on, so parking was down the street. After that there were no problems parking. Valet parking... More

Was this review helpful? Yes 1
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest Thank you for the fabulous review of our hotel! We are glad that you had a memorable stay with us and hope to see you again very soon. Our very best, Guest Experience Team More

Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

We stayed there for one night lay over flight. The room was located on the 11th floor with ocean view.When we got there, the room was not ready but after talking to the manager, he organized our room upgraded which it should have done in the first place. We had a good time. We really relaxed in a room and... More

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Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you experience the breathtaking ocean view with us. We enjoyed having you as our guest and hope to see you again very soon. Sincerely, Guest Experience Team More

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 2, 2014

We choose The Sheraton Bayside BBQ dinner & show as a special venue to celebrate my sisters 62 birthday. The food, hospitality, show & venue was absolutely wonderful & the staff & performers went out of their way to make the occasions very special. Great value ($60 per person: includes food, show & drinks package) & memorable night.

Was this review helpful? Yes
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our Bayside BBQ, the only cultural show in Guam where you are able to see the true Chamorro cultural performance! We are glad that you enjoyed the show and hope to welcome you back again very soon. Sincerely Guest Experience Team More

Chesapeake, Virginia
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2014

I stayed here for business. Here are the cons: The rooms smelled a little funny (I think because of the humidity and proximity to the ocean) but were clean. The bathroom had a big window so that unless you closed the blinds you would have no privacy if you were sharing a room with friends or family. And my last... More

Was this review helpful? Yes 1
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relation Team More

Illinois
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 26, 2014

This hotel is one of 3 hotels we stayed at while on the island last summer. Location is not the best...need a car to reach just about everything, but ample parking is located out the main doors of hotel. While we were there, the activity pool was under renovation. Infinity pool was open and was nice but seating was limited.... More

Was this review helpful? Yes 2
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience in specific areas of the hotel, it is feedback like this that we learn from and use to improve. We may not be able to bring the sandy beach to you but we can certainly take you there. We will... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 18, 2014

This is my third time in Guam, but first time stay at Sheraton. Location is not the best compare to other hotels in Tumon area, no private beach, nothings nearby within walking distance, but it's okay if you rent a car. The hotel is very clean and quite. Check-in at 3PM, no WIFI in room but internet is free via... More

Was this review helpful? Yes 1
Amilyn S, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Andrew W, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Director of Sales Sheraton Laguna Guam Resort More

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Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Laguna Guam Resort 5*
Number of rooms: 318
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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