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Sheraton Laguna Guam Resort

5.0 of 5 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
Sheraton Laguna Guam Resort
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524 reviews from our community

Traveler rating
    109
    207
    127
    40
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187
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (524)
  • Mar-May only
    (121)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (124)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Since we're used to traveling in Asian resorts, we thought that Guam in general was pricey. Yen was really cheap too. But thanks to Jonah who accompanied us for our one week stay, we enjoyed our privilege at the lounge. If it weren't for the lounge, we would've had to use a lot of money eating out(average of $50 up).... More 

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Contributor
19 reviews 19 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have a business trip to Guam every year and my hotel of choice is the Sheraton Laguna! The staff are always friendly and helpful, going out of their way to help. The Club Lounge is very nice as well with a good selection of food and drinks. The infinity pool and pool bar are very nice, looking out over... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We have certainly enjoy having you as our guest and hope to see you again very soon. Sincerely, Guest Experience Team More 

Tokyo, Japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking to go shopping and going out in Guam, this may NOT be the hotel for you; however, if you have been to Guam a couple of times already and looking for a calm and peaceful getaway, this is the perfect hotel for you. Sheraton Laguna is in the Tamuning area, probably a 10 minute car right... More 

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New York City
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice restaurants and great service, amazing views. Rooms are very comfortable. The only problem for me was the fact that you have to go somewhere to get to the beach. Even though the hotel is on a very first line, you can't really swim in the ocean there. But it's very close to surfing places and nice little local... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the fabulous feedback from you about our hotel! We have enjoyed having you as our guest and we hope to see you again soon if not in the near future. Sheraton is definitely surrounded with one of the most amazing ocean view and perhaps, we can take you to the beach area if we can't... More 

Barcelona, Spain
1 review
1 of 5 stars Reviewed 4 weeks ago

We've just changed the hotel and area from Westin/Tumon to this Sheraton/Tamuning (both SPG). Big mistake!! First of all, it wasn't easy to find the front door (I had to ask a guy who were standing by the door). There weren't any bell men nor the security guy in the vicinity of the door. The check-in was fast and easy... More 

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GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it's apparent in this case that we fell short by our lack of empathy and sense of urgency on how we handled the incident. The lost item was found at the lobby and was immediately reported and turned over to... More 

San Mateo
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2014

Making reservations in Guam for the first time was daunting to say the least--city names are bit hard to pronounce, figuring out where to stay, etc. After many searches, reading reviews, I nervously selected Sheraton--boy, am I glad I did! I received prompt email communications, answers to my questions, and the service just continued. Check in was a breeze, polite,... More 

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Hafa Adai from Guam Sheraton Laguna Guam Resort. Thank you for the fabulous review of our hotel! We have enjoyed having you as our guest and hope to see you again very soon. Happy Holidays! Your Guest Experience Team More 

Melbourne, Australia
Contributor
19 reviews 19 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 14, 2014

Stayed here before and after diving at Yap, Micronesia. On both occasions we had a Club Room. These rooms are more expensive but are on higher (floors 9-11) giving better views. More importantly, club rooms give you access to the Club Lounge on floor 10 which provides no cost breakfasts, refreshments (incl. beer, wine and spirits) and light eats from... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are committed to better our facilities and refurbishments in several areas are already in place and taking place. While I wish you had a better experience in few specific part of your stay with us, it is feedback like this that we learn from and use to... More 

Singapore
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 14, 2014

We stayed in the room the first night for a day. Front desk are really helpful and rooms are clean. Taps of the bathtubs has aged a little but everything is working fine. Toiletries given were generous and balcony is very spacious. Very beautiful chapel over looking the sea. Except for it's location, I don't mind staying here again.

Was this review helpful? Yes
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for the lovely review of our hotel! We certainly enjoy you as our guest and very much looking forward to welcome you with us again very soon From our Sheraton Family to Yours, have a wonderful holiday season! Sincerely, Your Guest Experience Team More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 6, 2014

For more information about the Nikko, Westin or Hyatt refer to my tripadvisor reviews. I stayed at this hotel for about 10 days as part of a larger 60 day business trip to Guam. My ratings of this property are relative to the other three hotels mentioned above. While this hotel was the most affordable of the four, it was... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, We appreciate your time to share your feedback. Thank you. While I wish you had a better experience, your comments are valuable to us to improve. We may not be able to bring the beach access to you but we can definitely bring you there. I hope we'll have the chance to welcome you back to give you... More 

Hong Kong
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 10, 2014

First time to Guam, but flight delay overnight. Weather was always pretty good. This hotel is a bit old and not clean enough. No in room wifi provided. I was disappointed with their BBQ buffet dinner with a show. The show was good but the food was ...... Few options. I would prefer going to their tappayaki at the same... More 

Was this review helpful? Yes 1
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I hope to have another opportunity to welcome... More 

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Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Laguna Guam Resort 5*
Number of rooms: 318
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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