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Aqua Suites Guam

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240 Ypao Beach Road, Tamuning, Guam 96913, Mariana Islands
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Aqua Suites Guam
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Aqua Suites Guam
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236 Reviews from our TripAdvisor Community

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Traveler rating
    75
    71
    48
    27
    15
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44
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
  • All months
    (236)
  • Mar-May only
    (70)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (74)
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Campbelltown, Australia
4 of 5 stars Reviewed yesterday NEW

I stayed at the Aqua Suites between July 20-27, 2015, and can confirm that it was a pleasant and comfortable experience overall. The lobby is endowed with tasteful décor and facilities such as the restaurant, fitness (gym) centre, spa, business centre, conference room and gift shop are in very close proximity upon entering the hotel. A complimentary hotel shuttle service... More 

Was this review helpful? Yes
Saipan, Mariana Islands
5 of 5 stars Reviewed 2 days ago NEW

Simply put, The manager Matt made the extra effort to accommodate an extra bed for my family. I will choose this place every time I travel to Guam .PERIOD! Everything from bottled water to wi-fi to laundry to just about whatever I needed they helped me out immensely!!!! Thanks again.

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place only deserves two stars . Why you ask ?! Simple .. I booked July 3rd & the room was perfect , AC was strong , wifi was strong ! Then left the next day & tried out another place & then decided to come back and rent again ! Only to be accused of STEALING !! I was... More 

Was this review helpful? Yes 2
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Kaijean T, Thank you for sharing your feedback on your recent stay with us. Please accept my sincere apologies for not meeting your expectations. It is with much regrets that we held you back over the towel incident. Please rest assured I have personally spoken with my Guest Service Manager to make sure such incident does not reoccur.... More 

Travelers are raving about these Tamuning hotels

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Awesome service. Definitely the one to check out. Very military friendly and great customer service. Right when we walked in they were quick to help us out. Front desk clerk Jorem was a great representative. Thanks for the great experience. 10 out of 10!

Was this review helpful? Yes
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Dionade, First and foremost thank you for your dedication, service and sacrifice for defending our freedoms and way of life. We are delighted that you loved your experience at Aqua Suites Guam and the team sincerely appreciates your generous compliments. Again, thank you for taking the time to write your review and sharing your wonderful stay and enjoying... More 

1 review
5 of 5 stars Reviewed June 22, 2015

We really had a great time staying in your Hotel, with very courteous and funny staff (Monette, Jeron and the supervisor/Manager) Thank you all for the being very accommodating and make our stay a great experience...I would recommend Aqua Suites Guam, very convenient place to stay, it is very accessible to restaurants, store and shopping places.

Was this review helpful? Yes
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Cherryl T, Thank you for staying at Aqua Suites Guam. I am happy to hear that mySuper Star Team provided you with a wonderful customer service and you had a great stay at our property. Here at the Aqua Suites Guam, we firmly believe that it is our duty to provide our guests with a warm and highest... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 9, 2015

It is advisable to look at a room first. 1 room really did smell bad. So we got another room that was better. For the price it was ok I stayed in worst hotel in the states that cost more. I would recommend it for a night or two. If your military try getting a room at Anderson or the... More 

Was this review helpful? Yes 1
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Smokeyak, Greetings from Aqua Suites Guam and many thanks for sharing your review with us on Tripadvisor. Please accept my sincere apologies for not meeting your desired level of service during your recent stay with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service... More 

Cape Town Central, South Africa
Level Contributor
323 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed June 8, 2015

We stayed for one night after we were booked in by the airline as result of a delayed flight. The room was very small, but, comfortable and clean. The hotel is near the airport and you have to take a taxi to get to town. The staff were very friendly and the breakfast was good.

Was this review helpful? Yes 1
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Dajoma, Thank you for stayong at Aqua Suites Guam and taking the time to write this review. It is a delight to know you had an enjoyable stay and all of us appreciate your kind compliments for the team’s service and facilities. Again, thank you for taking the time to write your review. We look forward to see... More 

Macon, Georgia
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 8, 2015

For the price that was paid (around 70.00) a night, the room is as expected. The room was clean and comfortable despite the outdated fixtures. The staff should be the main focus of its hotel. They were knowledgable, professional, and friendly.

Was this review helpful? Yes
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Luckybe4r, Thank you for taking your valuable time to write this review to compliment Aqua Suites Guam great service, facilities and our outstanding team members. We are happy to hear that you have enjoyed your stay with us. Your feedback is greatly appreciated and we are honored to have you as our guest and look forward to welcoming... More 

Omaha, Nebraska
1 review
4 of 5 stars Reviewed June 2, 2015

The rooms are clean, the amenities plenty and the restaurant is very reasonably priced. The staff has been so friendly and generous! Special thanks to Ravaunne and Mia for going above and beyond the call of duty. Thanks girls!!

Was this review helpful? Yes
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Kathy B, Thank you very much for taking the time to write your review on Aqua Suites Guam and bestowing us with such high accolades on our customer service. Here at the Aqua Suites Guam, we firmly believe that it is our duty to provide our guests with a warm and highest level of hospitality service throughout their... More 

Level Contributor
11 reviews
3 hotel reviews
3 of 5 stars Reviewed June 1, 2015

The staff is friendly and hotel was fairly clean room. The bed was the most uncomfortable bed I've slept on. Sagging on one side bed linens were thread bare on parts, refrigerator was rusty inside didn't get real cold . Hair in sink. But other than that it was a place to rest somewhat . Heard construction and traffic a... More 

Was this review helpful? Yes
sunardi l, General Manager at Aqua Suites Guam, responded to this review

Hafa Adai Mary B, Thank you for sharing your feedback on your recent stay with us. Please accept my sincere apologies for not meeting your expectations. It is with much regrets that your room was not maintained in its cleanest condition and the inconvenience caused from the bed, refrigerator and noise. You can rest assured our Housekeeping and Maintenance Manager... More 

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