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Santa Fe Hotel Guam

132 Lagoon Dr, Tamuning, Guam 96913, Mariana Islands
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1 room 1 guest
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Santa Fe Hotel Guam
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223 Reviews from our TripAdvisor Community

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    69
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
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English first
  • All months
    (223)
  • Mar-May only
    (49)
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    (57)
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Guam, Mariana Islands
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband booked our room through Hotwire.com. The photos look fabulous but in reality, the room amenities were outdated. Box tv, broken digital alarm clock, tiled entrance that looked like we were entering the back kitchen, towels, tub, all outdated! We got two twin beds that were covered with a flat sheet and conforter. The beds were missing bed covers.... More 

Was this review helpful? Yes 1
McMinnville, OR
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2015

We spent a couple extra dollars for a full ocean view on an upper floor. The price was still very reasonable and i would not make any other choice at this hotel! Fantastic view and very nice room. There is a pool right adjacent to the beach which, from the pool perspective, is as if you are part of the... More 

Was this review helpful? Yes 1
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Hafa Adai! Thank you for your review. Many of our guests rave about our infinity pool and amazing sunsets. We are happy that you enjoyed your stay with us! Please do come by and visit us again in the future. Regards, Mel Diego More 

Dubai
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2015

booked over internet, arrived and got room 109. staircase down was falling apart. room was dirty,dusty, mold everywhere, brown, area in the bathroom. opened closet and the wall and tiles of the floor was falling apart. checked out immediately. no manager available on saturday afternoon to talk to. actually that is what receptionist told me. I went to another hotel,... More 

Was this review helpful? Yes 1
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Hafa Adai Ma'am, I would like to apologize on behalf of the Management team here at the Santa Fe for the experience you had here at our hotel with the room and our staff. Our housekeeping and maintenance department is working diligently to get all our rooms clean and comfortable for all our guests. Thank you for opening our eyes... More 

Travelers are raving about these Tamuning hotels

Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 21, 2015

This hotel is good value for money. The rooms have old furnishings and the carpet is worn down but the price is reasonable and the location is great. It is on a quiet beach cove. It also has a nice small pool overlooking the sea. I have stayed in Santa Fe many times in the past. They have brought the... More 

Was this review helpful? Yes
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Hafa Adai from the Santa Fe Hotel, Thank you very much for your review. We are working towards a renovation of the hotel and we appreciate reviews such as yours. We are glad to know that you have enjoyed your stay with us and we invite you to come back and visit us time and time again. Sincerely, Mel Q.... More 

Palmerston North, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 12, 2015 via mobile

we'd asked them to pick us up fron the airport by e-mail and they've sent us the confirmation, but nobody came up. we took a taxi instead. I'm sure I've booked a twin room, but two single beds were put together to make one big bed. I told it to the staff and they sepalated them later. The hotel was... More 

Was this review helpful? Yes 2
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Hello Sir, We apologize for the miscommunication regarding your pick up from the airport. I will be sure to discuss this with our Reservations department to better improve our services. We thank you for your valuable feedback as this helps us to provide a better guest experience for all guests. We hope that you will visit us again in the... More 

Las Vegas, Nevada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 11, 2015

I stayed at the hotel for 2 nights and three days. I had the Garden View room. The rooms are spacious and comfortable. The hotel staff are friendly and accommodating. The Santa Fe Grill restaurant offers a decent meal. I had a free breakfast with my stay and had the same menu selections.

Was this review helpful? Yes 2
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Thank you for your valuable response. We take pride in offering our customers an enjoyable stay. Please come by and visit us again during your next trip to the island. Regards, Mel D. More 

Tokyo, Japan
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed March 1, 2015

We booked this hotel through the internet site " expedia". We also reserved Airport transfer through the internet. I confirmed where they would pick us up two weeks before we arrived. But we couldn't find any hotel staff at the Airport. I called the hotel,but nobody ansewered. We asked the Airpot information to contact the Santa fe hotel. Then one... More 

Was this review helpful? Yes 3
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Hafa Adai Sir, We apologize for the inconvenience on our part during your stay with us. During this period we were experiencing a heavy level of bookings due to the events happening on island. We had hoped to make your stay a more enjoyable and convenient one by offering you free meals, free transportation at any time and complimentary 3... More 

Toledo, Ohio
Level Contributor
428 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed February 14, 2015

The best thing about this hotel is its location and price. However, the rooms are very dilapidated. Since we spent most of the time away from the hotel visiting Guam, or relaxing on the beach, the room situation was not much of an issue. If we were to spend a lot of time in room, I would spend more money... More 

Was this review helpful? Yes 3
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Thank you for your review. We are constantly working to improve the hotel and our services. We hope that you will visit us again in the future. Regards, Mel Diego More 

Quezon City
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed February 10, 2015

The rooms are really old.The bed creaked, lampshades were broken and the chair in the room didn't look something you wanted to sit on. The bathroom was clean and everything worked. There were some guests who seemed to be enjoying the jacuzzi pool right by the beach. There was a long beachfront but I can't say if it's a good... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 1, 2015

Not great, not bad. I'd give it a 3.5 rather than a 3 if that was an option. Was there for 10 nights, including a week of work. Got to hang out with a bunch of fantastic locals and had a great time. The hotel is aging, and not fancy, but was fine. Not being in Tumon means it is... More 

Was this review helpful? Yes 3
Mel D, Manager at Santa Fe Hotel Guam, responded to this review

Thank you for your review. We are constantly working to improve our hotel and services. We hope for you to visit us again in the future. Regards, Mel D. More 

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