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All 3 Kapolei hotels

JW Marriott Ihilani Resort and Spa

4.5 of 5 Resort   |   92-1001 Olani Street, Kapolei, Oahu, HI 96707
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83%
Ranked #3 of 3 hotels in Kapolei
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
PATRIOT4657 PATRIOT4657
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1,367 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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PATRIOT4657
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this resort for 2 days before checking into the Marriott Ko Olina Beach Club (timeshare). Lets face it, after traveling on a plane then heading back you really lose 2 days. So, we booked this room so we could enjoy Hawaii all the more. Love the fact that you go back 3 hours. Arrived at Honolulu Intl Airport... More

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Buffalo, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I am currently on my stay at this resort for my honeymoon. It is a really beautiful property. The pool and grounds are very nice. The rooms are A+, great balcony. I made the hotel aware that I was on my honeymoon and they provided complimentary champagne and strawberries. The gym and tennis courts are nice as well. I am... More

Was this review helpful? Yes 2
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your honeymoon. We sincerely appreciate your loyalty as a Marriott Rewards member and were excited to hear that you visited an additional Marriott Hawaii Resort during your romantic getaway. We regret that this was not your impression and offer our... More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This review is for a trip we took in June 2012. This was a beautiful resort with gorgeous grounds. There was also a few restaurants and stores you could walk to. I would give it an excellent rating except something that left a bad taste in my mouth for the hotel and believing the employees dropped the ball on something... More

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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review as we know it has been some time since you last visited the JW Marriott Ihilani Resort & Spa. We can certainly see why you were upset, especially since it was your first Hawaii family vacation celebrating your daughter’s milestone occasion. We regret that this past incident was not your impression and offer our sincere... More

Brighton, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

If you need WiFi in your room, don't go to this hotel. It is on and off 5 times a day, it's impossible to call tech support every time it is down, so just resign to live a no-Internet life (if you can).

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We sincerely apologize for your disappointment. We can certainly see why you are upset with the connectivity issues during your business trip. We have reached out to you and are awaiting a response. Thank you again for taking the time to share your concerns. Aloha and warm regards. More

Honolulu, Hawaii
Top Contributor
87 reviews 87 reviews
21 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 1 week ago

Have been blessed to have been invited and attended their grand opening. I was given the original expectations. Having returned many times since and even very recently due to an event that was being hosted by a friend we were given a room at the hotel. We spent time in the spa and all the restaurants along with the using... More

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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. As a valued guest your feedback in extremely important to us, we are honored that you have chosen to return back to the JW Marriott Ihilani annually. The lack of proper service and lack of attentiveness you described are not consistent with the standards of the JW Marriott Ihilani Resort & Spa. Please be assured... More

Honolulu, Hawaii
Top Contributor
56 reviews 56 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed for 2 nights and really enjoyed ourselves. The resort fee includes a stretching class out in the sun (nice way to start the day), a mai tai for each of us (great poolside at the end of the day), dvd rentals (current releases, nice way to wind down the evening), wifi for up to 2 devices, among other... More

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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your kind words. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. We were excited to hear that you enjoyed the extensive amenities, dining options, and relaxing setting. For your next visit, we invite you to view our virtual market on Ihilani.com to stock your fridge prior to... More

Denver, CO
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in an ocean front room. The views were spectacular and so close to the ocean. The room was incredibly spacious, clean, and beautifully decorated. The large lanai was a favorite place to lounge. We ate breakfast at the little table and soaked in our view. The room came with a pod coffee machine and a mini fridge. There... More

Was this review helpful? Yes
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. We were excited to hear that you enjoyed the spacious and well-appointed guestrooms, relaxing setting, and saltwater ponds. We sincerely apologize for your disappointment. We do offer quieter rooms on our sunset side that can be reserved... More

Los Angeles
Contributor
20 reviews 20 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel lives up to JW standards, need I say more? I've stayed twice and each time have had HUGE rooms with very large bathrooms. (Granted, I was upgraded to a deluxe room.) The balconies are huge. There is a resort fee and with that you get reduced parking and a long list of discounts. My only complaint is that... More

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your Hawaii family vacation. The JW Marriott Ihilani is indeed a special place for sunsets as it is truly an outer island experience on Oahu, which is part of what attracts many of our guests. We were elated to hear... More

Oxnard
Senior Contributor
30 reviews 30 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our stay at the JW Marriott Ihilani Resort. The staff was so helpful and very friendly. They always had good advice for us whether it was regarding local hangouts and cuisine, or more traditional vacation/tourist advice. It was a beautiful, open, relaxing lobby that actually felt very warm and inviting with little couches and chairs to hang out... More

Was this review helpful? Yes
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your wonderful compliments. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your Hawaii family vacation. Our staff enjoys personalizing your experience and getting to know you. We were excited to hear that you were comfortably nurtured with Starbucks in the lobby. For your next stay, we invite you to participate... More

Philadelphia, Pennsylvania
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four stayed at this hotel for three nights at the conclusion of our Hawaii vacation (we had spent a week on Kauai). After conducting a lot of research, it became apparent to me that we did not want to stay on Waikiki -- way to commercial and bustling (I have access to malls at home if I... More

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your Hawaii family vacation. We were excited to hear that you enjoyed your overall stay. From luxurious spa treatments to unparalleled service, we are singularly focused on providing a truly indulgent and calming experience. We look forward to your next... More

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Hotel Summarization (Beta)

What travelers say

  • KO OLINA(11)
  • Very nice(11)
  • Ocean view room(10)
  • North shore(8)
  • Ocean views(4)
  • Paradise Cove luau(4)
  • Great Place(3)
  • Hotel restaurant(3)
  • Breakfast buffet(3)

Additional Information about JW Marriott Ihilani Resort and Spa

Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Phone Number:
Location: United States > Hawaii > Oahu > Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Travelocity, Priceline, Tingo, Hotels.com, BookingOdigeoWL and Otel so you can book your JW Marriott Ihilani Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Ihilani Hotel Kapolei
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu

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Room/suite (259)
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Beach (59)
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Naupaka Junior Suite, Two Double Beds (54)
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Ocean View Guest Room, King (36)
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Ocean View Guest Room, Two Double Beds (32)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
Number of rooms
387

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