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JW Marriott Ihilani Resort and Spa

4.5 of 5 92-1001 Olani Street, Kapolei, Oahu, HI 96707
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Certificate of Excellence 2014
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JW Marriott Ihilani Resort and Spa
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JW Marriott Ihilani Resort and Spa
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1,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taipei, Taiwan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I think over all the hotel services and everything are okay. I don't think the hotel is very fancy or anything...the beach area is a man made lagoon with sand. It's a nice lagoon. I think the problem with this hotel is their are little ridiculous on charging for everything. The valet parking was $35 per day. Also, parking in... More

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New Orleans
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in an ocean view room on the 4th floor for 4 days in October 2014. The room was big and the bathroom was very nice with a big tub and separate shower. There were two sinks on opposite ends of the bathroom. There is also a refrigerator right when you walk in with a safe and coffee maker.... More

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Fremont, California
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this resort for 5 nights in October of 2014. I am a common 5 star hotel guest. The lobby and common areas of this hotel are worn, small, and unspectacular. The lobby is old and has a very 1970's open atrium. The hallways to the rooms are dark and honestly rather ominous. My room was large, the... More

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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We sincerely apologize for your disappointment during your business travels. We take pride in our cleanliness and attention to detail, but clearly we were not up to standards on your stay. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. Aloha and warm regards. More

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

A very nice spot right on the beach, quiet, away from the crowds of Waikiki, about half an hour from the Airport. Of particular value is that the food is quite good. We've stayed at lots of high-end hotels where the food sucked, but here they serve Harris Ranch beef, and the Mahimahi we had at dinner was lovely, simply... More

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Glendora, Ca
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We visited Oahu in September of 2013 as part of a two-island (Oahu and Kauai) trip. Having traveled to a number of islands in the tropical Pacific, we were not really looking for the big Polynesian experience and were mainly using the island for a chance to visit Pearl Harbor, the Arizona Memorial, Ford Island, the Battleship Missouri, and some... More

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Charleston, South Carolina, United States
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The JW Marriott Ihilani Ko Olina Resort & Spa entire staff treated me with the courtesy and attention you expect from a fine hotel. The service and food was excellent and the atmosphere was friendly with all members of staff making me feel very welcome at all times. A special 'Thank you' to Jerry Kupau-Cardenas, Vincent Pagat, Allen, Barry, Zach,... More

Was this review helpful? Yes 1
San Antonio, TX
Top Contributor
54 reviews 54 reviews
13 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at a lot of hotels throughout the year on my many business travels and on the occasional vacation trip which this was. Rarely does a property click on all cylinders the way the JW in Ko Olina has. The rooms; Spotless and perfect in every way. The Staff: friendly and accommondating! The grounds.... flawless! Its a rather small... More

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Honolulu, Hawaii
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My youngest daughter selected this hotel for her wedding and reception. It was absolutely faboulous! I live on Oahu and my daughter and fiancé had just moved to California a few months earlier this year, but still wanted to get married at home. Because a lot of my family live on the Wimdward side, a bunch of us decided to... More

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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your wonderful compliments. We are honored that you have chosen the JW Marriott Ihilani for your daughter’s special occasion. We were excited to hear that the wedding and reception was exquisitely engaged. From luxurious spa treatments to unparalleled service, we are singularly focused on providing you a truly indulgent and calming experience. Thank you for all your... More

New York City, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We were really looking forward to getting away from Waikiki and staying at this hotel due to the nice reviews and the fact that it is a JW Marriott. The hotel is located near Kapolei in Ko Olina which is a very quiet, very nice area. The room was large, great views of the ocean and trees . The bathroom... More

Was this review helpful? Yes 1
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review

Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. We sincerely apologize for your disappointment. We take pride in our cleanliness and attention to detail, but clearly we were not up to standards on your stay. It was exciting to hear to that you wanted to... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

The location of the hotel is next to a series of lagoons which is adjacent to Disney Aulani, a good location if you are looking for getaway from the busy beach of Waikiki, which is jam packed through out the peak season. The hotel service is good as expected during our one week stay, but the room keys stop working... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(11)
  • KO OLINA(11)
  • Ocean view room(10)
  • North shore(8)
  • Ocean views(4)
  • Paradise Cove luau(4)
  • Great Place(3)
  • Hotel restaurant(3)
  • Breakfast buffet(3)

Additional Information about JW Marriott Ihilani Resort and Spa

Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Location: United States > Hawaii > Oahu > Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Jw Marriott Ihilani Hotel Kapolei
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu

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