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The Westin Kaanapali Ocean Resort Villas

4.0 of 5 6 Kai Ala Drive, Lahaina, Maui, HI 96761
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#13 of 29 Hotels in Lahaina
2,419 Reviews 4.5 of 5 stars
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The Westin Kaanapali Ocean Resort Villas
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The Westin Kaanapali Ocean Resort Villas
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2,419 reviews from our community

Traveler rating
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    614
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    69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (621)
Date | Rating
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English first
Temecula, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

We were invited to share some good friends' timeshare condo and were very pleased with the facility. A beautiful 5 star resort with all the amenities! It is located right on the beach with beautiful views. The staff treat you like you are someone special. The rooms are modern suites, very well maintained. It had an excellent exercise facility, several... More

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Woodmere, New York
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

After reading mixed reviews about this facility, we took a chance, and were delighted. Although we were initially given a room adjacent to a noisy elevator shaft, we returned to the front desk and where in moments they apologized and upgraded us without our even requesting it. The room was large and clean and as up to date as necessary.... More

Was this review helpful? Yes 3
Calgary
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We got a fabulous package offer through the Westin group for a 5 night stay with car rental. Rooms have fully equipped kitchen and very clean. The beach in front of the resort is among the best in Maui. Grounds are very impressive with outside barbecues for grilling your own food. If the Westin group was to offer another deal... More

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Buckeye, Arizona
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice and peaceful, attentive wait and desk staff. However, the rest of the staff could be friendlier by at least saying Hello or Aloha. Most act as if you are invisible. The information we received was not accurate so make sure to double check other resources. For example, we love champagne brunch and were told that there is none available... More

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Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review

Aloha and mahalo for your review of our resort. Thank you for recognizing our Front Desk Staff. However, I apologize that our staff throughout the resort did not exemplify the Aloha Spirit. I have shared your comments with our management team, as we always strive to offer the best guest service and experience. Mahalo for your feedback and we hope... More

san francisco
Top Contributor
67 reviews 67 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As Starwood Preferred guests (my hubbie is SPG/Platinum /business traveler) we received good service from the staff. Our 'suite' was lovely in that it had an ocean front window in the living room and nice ocean views from the bedroom. The bad news is that the North tower is above the shopping mall where they pick up garbage every morning... More

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Temecula, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We looked forward to our annual vacation and decided to go to the Westin Villas in Kaanapali, as we were invited to come as part of a timeshare intro package. We booked an extra 5 nights so our trip was 10 days total. When we arrived, we were told we had been assigned a room on the ground floor facing... More

Was this review helpful? Yes 1
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review

Aloha and mahalo for your review of our resort. We are very sorry to learn of your disappointing experience with resort. We are very concerned by your feedback and would appreciate the opportunity to connect with you directly so we can properly follow up on your concerns. Please email krystle.silva@westin.com with your preferred contact information and a Westin Team member... More

Sumner, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Our first trip to Maui was everything we hoped for thanks a lot to the Westin Kaanapali Resort. Upon arrival we checked in at the front desk with Omar (I can't remember his last name) he was a very nice young man. We were booked into an island studio much to our surprise Omar upgraded us to a 1 bedroom!... More

Was this review helpful? Yes 1
Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Upon arrival the valets greeted us warmly. Joyrama checked us in at the front desk; who was lovely and very informative. She advised us we had been provided a complimentary upgraded to a partial ocean view room. She also let us know about the 50% off the buffet breakfast deal if you pass on having your room serviced for a... More

Was this review helpful? Yes 2
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review

Dear Laura F, Thank you for the detailed review. We sincerely apologize for the multiple issues you encountered during your stay with us. Please know that it is certainly not our standard to allow our valued guests to check in to rooms with discrepancies such as the ones you reported. Our housekeeping leaders are eager to pinpoint issue in the... More

Santa Cruz, California
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I have been Westin Kaanapali owners since before the project was even built. Over the past 14 we've watched the resort grow and we've over all had a good experience. This year we decided to make an extra trip to Maui to celebrate our anniversary. Instead of using our ownership we came as paying guests. I contacted... More

Was this review helpful? Yes 4
San Francisco
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Westin Resort Villas with a friend of ours who is an owner; we had an ocean front room (which I think made a huge difference) on the quieter side of the resort. The main of the school holidays were over so there were far less kids than the middle of the summer, so it was... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(43)
  • Full kitchen(37)
  • Pool area(25)
  • Pirate ship(24)
  • Parking lot(24)
  • Black rock(21)
  • Time share(18)
  • Free shuttle(18)
  • Whalers village(14)
  • Friendly and helpful(12)

Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Reservation Options:
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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