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All 41 Lahaina accommodations

The Gardens at West Maui Hotel

3.0 of 5 Condominium   |   5500 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761
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The Gardens at West Maui Hotel
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Ranked #32 of 41 Specialty Lodging in Lahaina
A recent review
4 of 5 stars reviewed 3 weeks ago
ArnieL707 Santa Rosa, California
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41 reviews from our community

Traveler rating
    7
    22
    4
    6
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Some of the reviews we read about this exchange made us wary, but we had a very comfortable week there. The pool was uncrowded and had a supply of leftover noodles, etc. Fairly deep. I'd be concerned with very small children who haven't learned to swim. Very convenient to grocery shopping and restaurants. Ten miles from Lahaina. Free wi-fi in... More

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha! Thank you for sharing. We are pleased we exceeded your expectations and that you had a comfortable week with us. Your generous rating is very gratifying, and we hope you will consider another stay with us on your next visit to Maui. More

LA
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

It is clean, maybe icky!!!! Staff not helpful, they are very rude and never around. never have a been to the most wonderful island and had such :(:(:(:( HORRIBLE PLACE....Stay away!!!!This will not ruin our stay....trying help others.

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

We regret we fell so far short of expectations and would love to know more about your experience. The more specific feedback you provide the more it will help us prevent a repetition of the issues you experienced. Please call us at your earliest convenience. Mahalo! More

Kailua, Hawaii, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice place. Very convenient for our trip. Leni was extremely helpful and pleasant in the management office. We liked the place and it was comfortable, with everything we needed. I would stay again. There is a beach nearby, and groceries down the road.

Was this review helpful? Yes
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha! Thank you for choosing to stay with us. We are pleased we could provide you with comfortable and convenient accommodations. It is great to know we had everything you needed for a pleasant visit, and we hope you will consider staying with us again on your next visit to Maui. Mahalo! More

Phoenix, AZ
Top Contributor
126 reviews 126 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a strange little place for us. We traded a 6/6/2 penthouse suite at another resort for this. We were told they would moved us to another room but that never happened, mostly because no one is on site half of the week. We wish we would have had more information before we traded. The room didn't ruin our... More

Was this review helpful? Yes
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha, and thank you for exchanging into The Gardens at West Maui. We are sorry we didn’t fully meet your expectations and if you were inconvenienced by our staffing schedule. Resort team members are on property only for Sunday, Wednesday, Friday and Saturday check-in days. We are happy that you had plenty of supplies and a comfortable bed, and extend... More

Huntington Beach, California
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 24, 2014

We traded our time share to come here. Very glad we did. We much prefer smaller garden type condos rather than the luxury high rise resorts. The people who are disappointed in this resort maybe don't realize it is primarily a time share resort, and a small one at that. As such there is not 24/7 front dest availability, etc.... More

Was this review helpful? Yes
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for staying at The Gardens At West Maui. We are very happy to hear that you enjoyed your time here. We are also thrilled to hear that our staff was able to provide you with the necessary items to ensure your late check-in went smoothly. We appreciate your taking the time to leave us a review and thank... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2014

The only good thing I can say about this place was that is was clean. How is the front office of this place closed three days a week??? We had to call on a phone outside the office to another hotel to get our keys to our room. Then the room had a musty smell as soon as you opened... More

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for your visit and feedback. We apologize for any inconvenience caused by our hotel office hours. The front desk is open on our check-in days of Sunday, Wednesday, Friday and Saturday. Hours are posted on the office door. We are also sorry for not getting back to you sooner to field your complaint. We regret you did not... More

Senior Reviewer
6 reviews 6 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 4, 2014

Love love loved the condo the staff was wonderful and location was much better than the pricey resort we stayed at first few nights would deff come back here again the roosters were a lil annoying but during the day who is inside anyways this is maui!!!! We enjoyed full use of the wonderfully stocked accommodations and would highly recommend

Was this review helpful? Yes 2
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha! Thank you so much for spending your honeymoon with us. We are delighted we could justify your decision to choose us for your special occasion. Your generous rating is truly appeciated, as is your recommendation, and we wish you a happy marriage and wonderful life together. Thank you again. More

San Francisco, California
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 23, 2014

We stayed here for 1 week in early May. Small property, with 4 Bldgs. Were allotted a second floor, but did not like the stairs so took Room 105 in Bldg.1, overlooking the parking lot. No regrets, actually a blessing as we could unload directly from the car onto the patio, then walk behind the bldg. to enter. Nice big... More

Was this review helpful? Yes 2
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for visiting The Gardens at West Maui. We are happy you had a great vacation, and that you enjoyed the stay in our condo-style accommodations. We are glad you could experience the variety of things to see and do throughout your visit. We truly appreciate your remarks and look forward to seeing you again! More

Park City, Utah
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 12, 2014

This is not a big, fancy resort right on the beach. But it is a terrific home-base for exploring the area. We had everything we needed to feel at home. The master bedroom and bath was comfortable, clean and well-lit. The patio area off of our small dining room was a great place to relax. The pool area was nice... More

Was this review helpful? Yes 4
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for staying at The Gardens at West Maui. We are thrilled you found our resort the perfect home base for exploring the surrounding area. We love knowing our guests have everything they need to feel right at home. We appreciate your compliments about our accommodations, amenities and staff, and hope to see you soon! More

West Chester, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 1, 2014 via mobile

We are in the middle of our stay, and we love the location. Right across from Napili Bay, some restaurants and a general store within walking distance. Yes, there are chickens, as noted by other reviewers. In our unit, if you keep the a/c fan on and bathroom door closed it seriously cuts back on the rooster level.

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for reviewing your experience thus far at The Gardens at West Maui. We are thrilled you love our location. We appreciate your feedback and hope the rest of you stay is just as enjoyable! More

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Additional Information about The Gardens at West Maui Hotel

Address: 5500 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Gardens at West Maui Hotel 3*
Number of rooms: 33
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Also Known As:
The Gardens At West Maui Hotel Lahaina

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