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All 43 Lahaina accommodations

The Gardens at West Maui Hotel

3.0 of 5 Condominium   |   5500 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761
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A recent review
4 of 5 stars reviewed 3 weeks ago
MikeyRight Montauk, New York
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30 people have reviewed this hotel

Traveler rating
    6
    15
    3
    5
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Montauk, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is good spot for families and my girlfriend and I loved staying here. It is not on the water so it's cheaper than the oceanfront resorts but it is just a 30 second walk (straight out the driveway and down the path of the hotel across the street) from a basically private beach in the Napili resort with an... More

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drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for sharing your love for The Gardens at West Maui. We are happy you were pleased with our location and accommodations. The information you have shared about the surrounding area will certainly be helpful for those planning a stay. We hope you will consider returning soon! More

Kailua-Kona, Hawaii
1 review
2 of 5 stars Reviewed 3 weeks ago

This timeshare looks better on its web marketing than in reality. The stated location on the Kapalua golf course is deceptive. Two of the buildings back up to the course's driving range and you're looking through the protective net. The oddest thing is it adjoins a lot with a ramshackle house having many chickens, including several constantly crowing rosters, even... More

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drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for staying at The Gardens at West Maui. We are happy you were pleased with our location and onsite restaurant. Conversely, we regret to learn where your experience fell short and apologize for the inconveniences you experienced. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Quiet small complex, except for rooster in the am. Napili bay is an awesome beach: boogy board, turtles, 2 great restaurants and other great shopping areas with in walking distance. Beautiful sandy beach and awesome tide pools. Condo is located right next door to beautiful Kapalua golf course.

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

We are happy you enjoyed your stay at The Gardens at West Maui and hope you will consider returning soon! More

Tacoma, Washington
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2014

Our family of 4 spent 3 weeks here and enjoyed our time. Other reviews complained about the roosters and the "views," but we found the place to be very good. The roosters weren't that loud. We stayed in building 1 and were right across the fence from the roosters. When compared to the noise that people make at other resorts,... More

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drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Aloha! Thank you so much for your generous review. We are thrilled we could earn your highest rating. It is gratifying to know that we met your expectations for spacious and comfortable accommodations, and that you were satisfied with our pool, barbecues, parking and proximity to a pair of beautiful beaches. Thank you once again for sharing your comments. We... More

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2014 via mobile

My mom and I the pleasure of staying at this lovely place for a week. The room was very clean,with the Hawaiian touch in furnishing and photos. The kitchen had everything needed if you wanted to cook. Very nice,we would stay here again. The two bathrooms had full showers.The office was always open for any questions. The staff was very... More

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for reviewing your stay at The Gardens at West Maui. We are happy you found our accommodations clean and well equipped. We appreciate your compliments about our staff and location. We hope to have you back soon! More

Gilbert, Arizona
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2014

Nice, small timeshare. Perfect for families. Nice change for the fancy resorts. Spacious. Kitchen fully furnished. Washer and dryer (detergent included). They also include beach towels for your use. There is free Wi-Fi. Easy parking. 2 flat screen TV's. 2 bathrooms. Brand new king size beds and new memory foam mattresses for the sofa pull out bed. Easy walk to... More

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drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for staying at The Gardens at West Maui. We are happy you found our resort perfect for families, and that our condo-style accommodations were spacious and convenient. We appreciate your feedback and hope to have you back soon! More

oregon
Senior Contributor
22 reviews 22 reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed November 29, 2013

Most Hawaiian condos have louvered windows to allow for cross ventilation and no AC. That works great especially with ceiling fans. This condo has no fans or cross ventilation, and relies on AC. Therein lies the problem. These AC units are old, and the bearings in the fan motors whine day and night. I mean whine like a motel 6... More

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for staying at The Gardens at West Maui. We regret to learn of the noise-related issues you experienced. We would like to further discuss. Please contact us at 800-775-8463. Your feedback will be helpful in ensuring a pleasant stay for all guests. Thank you. More

Portland, Oregon
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 28, 2013

We stayed at this timeshare for 2 weeks having traded two five star resorts for it. The first week we were placed in building 1 where the lanai overlooks the parking lot. The roosters woke us every morning about 5am and several times during the week at 3:30. The second week we asked to be transferred to building 3 where... More

Was this review helpful? Yes 2
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for taking the time to review your stay at The Gardens at West Maui. We regret to learn our resort did not leave you with a more favorable impression. We are committed to providing our guests with a carefree vacation experience, with quality and cleanliness among our highest priorities. We would like to further discuss your particular concerns.... More

toronto
Contributor
20 reviews 20 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 4, 2013

its is quite unfortunate that I would only give this place a 2.5 / 5 rating but I have to be very objective with my review. Stayed at Unit 300 on October 26-November 2. The staff was great, from Reyna at the front desk to the staff cleaning the rooms, everybody was warm and accomodating. I had called and has... More

Was this review helpful? Yes 3
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for taking the time to review your stay at The Gardens at West Maui. We are happy our staff was great. We will certainly be sharing your comments with the team. We are glad our location was a convenience for easy access to the surrounding beaches and great snorkeling. We regret to learn where your experience fell short.... More

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2013 via mobile

This was a nice condo experience. It is not the Ritz. There is no view. You are about 1/2 mile walk from the beach. The condo itself was clean, well stocked with plates and pans, beach towels. They do towel service mid week. The washer and dryer availability made life much easier. Was disappointed there were no cooking spices. The... More

Was this review helpful? Yes 1
drenzi, Manager at The Gardens at West Maui Hotel, responded to this review

Thank you for reviewing your stay at The Gardens at West Maui. We are happy you enjoyed our condo-style accommodations and proximity to the beach. We are glad having a washer and dryer available made life much easier! We are committed to the highest standards of quality and cleanliness, and regret you were subjected to an unwanted visit. We have... More

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Additional Information about The Gardens at West Maui Hotel

Also Known As:
The Gardens At West Maui Hotel Lahaina
Address: 5500 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Hotel Style:
Ranked #35 of 43 Specialty lodging in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Gardens at West Maui Hotel 3*
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