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Sheraton Maui Resort & Spa

#24 of 30 Hotels in Lahaina
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2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
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Sheraton Maui Resort & Spa
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3,108 reviews from our community

Traveler rating
    1,373
    1,055
    415
    156
    109
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652
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bluffton, South Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton Maui is one of my absolute favorite hotels in the world. It's situated at the heart of Black Rock with some of the best snorkeling on the island and amazing views of Lana'i and Moloka'i (and humpback whales if you're in season!) The lazy river pool has hidden alcoves, slides, a hot tub and a tiki bar with... More 

Was this review helpful? Yes 2
New Orleans, Louisiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Honeymooned here in the 90's. Great beach and water, divers off of Black Rock, great Luau, and close to Lahaina. The food and music was amazing, and the snorkeling right off the beach/black rock buries anything Oahu has to offer. I would definitely go back.

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Smalltown, IN
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Seemed clean. Beautiful beach and pool. Easy access to other resorts and shopping mall. Nothing outstanding about this resort. Rooms were a little dated. Concierge was helpful. We had several events - with cocktails - rude bartender! The breakfast buffet was very nice!

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Checkin was rude and they provide daily wristbands for guests but come the end of the day the entire hot tub is filled with locals and their paper bags of beers. The Mai tai bar and cliff dive bar are good. They don't alert you of deals like the sovenior cup or special wrist bands for kids. Ask about them.... More 

Was this review helpful? Yes 7
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Bmlyons, Thank you for taking the time to share your experience and feedback. We apologize for the inconveniences and lack of customer service you experienced. Your feedback will be reviewed by our management team and used as a tool to better serve future guests. We look forward to the opportunity to welcome you back and exceed your expectations. Warmest... More 

Tacoma, Washington
Contributor
16 reviews 16 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We expected more from this Sheraton. Staff seemed indifferent, dining experiences were not great, beds were terrible. It's a great location on the beach and we stayed in the ocean front rooms at the top of the property. You can't beat the beautiful view and we could see whales jumping from our patio. Our family had a great time -... More 

Was this review helpful? Yes 12
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha SunandSkiFam, Thank you for taking the time to share your experience and feedback. We are happy to hear you enjoyed the location of our resort, and do apologize for the lack of customer service you experienced. Your feedback will be reviewed by our management team. We look forward to the opportunity to welcome you back and provide a five... More 

Adelaide
Contributor
18 reviews 18 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed at this resort for a wedding in March. Although a magnificent setting the first 2 days of our stay it poured. Of course that's not the resorts fault but they don't have a plan b - ie no indoor activities. When the sun eventually came out it was very pleasant and swimming with the turtles is a real... More 

Was this review helpful? Yes 9
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha AdelaideKnight, Thank you for taking the time to share your experience. It's regrettable to hear about the lack of customer service you experienced while trying to return your snorkeling equipment. We apologize and assure you that your feedback will be reviewed by management and our water sports activity team. We are so sorry to hear your vacation ended on... More 

Green Bay, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

To give you a little background, I'm a world traveler and have stayed at hundreds of resorts. We first traveled to this resort on 1/2013 for our honeymoon. It went well and we liked the location in Maui for the beach location and proximity of daily snorkeling. We decided to take another trip here - our first one was average... More 

Was this review helpful? Yes 12
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Nick N, Thank you for taking the time to share your experience and feedback. It is regrettable to hear how disappointed you were with your stay. We apologize for all of the inconveniences you experienced and will be following up with our management team to learn more about your stay. Guest feedback is very important to us and we... More 

Salem, Oregon
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 4 nights at this hotel and I was impressed by not only the location, but the number of activities available. The housekeeping staff were very friendly and staff was helpful. The hotel is one of the older ones, but still in good shape. Great view from our room. Saw a number of whales from the beach!

Was this review helpful? Yes 2
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha TravelingQuinn, Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay and your first trip to Maui. It's great you were able to see the whales while here too. We look forward to welcoming you back again in the future. Warmest Aloha, Guest Experience Team More 

CA
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was clean and the service was great. We had a pre-paid deluxe ocean view room but when we arrived they were overbooked and asked us to wait for a room or offered a room that was less that paid for. Was not going to wain...PERIOD...so they upgraded up to a gorgeous ocean view 1 bedroom suite! It only... More 

Was this review helpful? Yes 1
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha ILOVEWEIMS, Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay and decision to upgrade to a suite. We look forward to the opportunity to welcome you back again soon. Warmest Aloha, Guest Experience Team More 

San Francisco, California
Top Contributor
55 reviews 55 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in suite 1205 which had a wonderful view of the ocean an the island of Lanai in the distance. This is an Ohana (family) suite which is a bedroom and living room separated by sliding doors. The bedroom had 2 double beds and the living room had sort of a daybed and a Murphy bed hidden behind louvered doors.... More 

Was this review helpful? Yes
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha LarrySF0523, Thank you for taking the time to share your experience. It's great to hear you enjoyed your stay in one of our Ohana Suites. We look forward to welcoming you back to our beautiful resort again soon. Warmest Aloha, Guest Experience Team More 

Hotel Review Summarization

What travelers say

  • Black rock(161)
  • Whalers village(54)
  • Very nice(34)
  • Pool area(28)
  • Ocean view room(17)
  • Ocean views(16)
  • Breakfast buffet(14)
  • Sea turtle(11)
  • Kaanapali beach(5)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (28)
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