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Sheraton Maui Resort & Spa

#24 of 31 Hotels in Lahaina
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2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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1 room 1 adult
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Sheraton Maui Resort & Spa
Sheraton Maui Resort & Spa
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3,603 Reviews from our TripAdvisor Community

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Loveland, Colorado
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This property is on the most beautiful stretch of Kaanapali Beach. The grounds are well maintained and the view from our room was fabulous. What this hotel is in serious need of is better, more consistent, service. We seldom ask for much of anything when on vacation-but when we do choose a property we expect some level of service for... More 

Helpful?
3 Thank Doreen M
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Doreen M, Thank you for taking the time to share your experience and feedback. It's great to hear you enjoyed our property; however, we do apologize for the inconveniences you experienced during your stay. We appreciate your honest feedback and will review it with our management team. We look forward to the opportunity to welcome you back and provide... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This place is very pretty and a great location.The grounds are well maintained and neat as a pin. I always saw people cleaning and keeping things tidy. The staff was very friendly starting with Evelyn who checked us in. There are many walking/running trails that are very pretty. Its close to Whalers Village, which is under construction unfortunately so noisy... More 

Helpful?
Thank Barbara P
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Barbara P, It's wonderful to hear you enjoyed your stay and the location of our resort. We appreciate you sharing your experience and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

San Diego, California
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Sheraton Kaanapali is on probably the best beach in Maui. It is central enough to easily reach all the attractions. It is not cheap but worth it! The only place I would stay in Maui besides the Sheraton is The Ritz. However the Ritz is not on the beach. Obviously very important for those of you who want to... More 

Helpful?
1 Thank dave m
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha dave m, Thank you for taking the time to share your experience. We are happy to hear how much you enjoyed your stay at our beautiful resort. We look forward to welcoming you back for your next Maui vacation. Warmest Aloha, Guest Experience Team More 

San Francisco, California
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, it is a pleasant experience. It is in a good location, with good and friendly service. The check-in was not as expected. There were only 2 front desk clerks, and the line was long. Our room was not ready by 3pm as noted. The pools and the bars by the pool were OK, however, their happy hours are quite... More 

Helpful?
1 Thank senny c
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha senny c, Thank you for taking the time to share your experience. It's great to hear you had a nice stay. We appreciate your feedback and will review it with our management team. We look forward to the opportunity to welcome you back again soon. Warmest Aloha, Guest Experience Team More 

Nevada
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed here at least annually for 30 plus years. Of course every year pricing on everything has gone up. Stayed on SPG points for part of stay this time. Some years ago Sheraton started charging the resort fee charge which had not been charged when using points. Now they have reduced the resort fee a little, however have... More 

Helpful?
Thank renostew
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha renostew, Thank you for being a loyal SPG member and guest of the Sheraton Maui Resort & Spa. We are happy to hear you had another nice stay, and appreciate your honest feedback. We look forward to welcoming you back for your next Maui vacation. Warmest Aloha, Guest Experience Team More 

Vancouver, Washington
Level Contributor
118 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived at OGG. Got our rental vehicle and drove to the hotel. Upon arrival at the hotel the valet met us at the car. My wife could not get the door to unlock and the valet got a bit upset. This changed our arrival mood a bit. I asked that the luggage be sent to the room. We went... More 

Helpful?
Thank Flxible
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Flxible, Thank you for taking the time to share your experience and feedback. We are happy to hear you had a nice stay and that you found our staff to be friendly and accommodating. We will be sure to share your feedback and kind words with our staff. We look forward to welcoming you back again for your next... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I am so disappointed, I called them in advance and asked if they have hypoallergenic sheets and pillow cases and they said yes, I had to wait few hours upon admission because they did not arrange it in advance. After few hours of waiting, when I arrived in my room, I noticed they did not change sheets and pillow cases.... More 

Helpful?
1 Thank ORLY S
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha ORLY S, Thank you for taking the time to share your feedback. We are sorry to hear about your unfortunate experience and truly apologize for the lack of customer service you experienced. Your feedback will be reviewed by our management team and used as a tool to better serve our future guests. We hope to have the opportunity in... More 

Vancouver
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is located on fantastic Kaa'napali beach right by the Black Rock. The service was fantastic. I would like to point out the exceptional service from Evelyn. She was great and offered many options regarding type of rooms available and activities on the resort and in on the island. Thank you will definitely stay at this resort again. Thanks... More 

Helpful?
Thank Yannick777
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Yannick777, Mahalo for taking a moment to share your experience. We are delighted to hear you had such an wonderful stay and that you found our service to be fantastic. We will be sure to share your kind words with Evelyn. We look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Los Angeles, California
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very nice hotel right next to black rock. The landscaping is beautiful and relaxing and you can watch the black rock cliff lighting and dive every evening. Lots of restaurants and bars. Pool area could be larger but there is a fun little water slide for the kids. Breakfast restaurant looks out to the ocean and black rock right next... More 

Helpful?
Thank jbarotspencer
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha jbarotspencer, Thank you for taking the time to share your experience. It's great to hear you had an enjoyable and relaxing stay at our resort. We look forward to welcoming you back again for your next Maui vacation. Warmest Aloha, Guest Experience Team More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 8 nights for our honeymoon trip. Very nice beaches and amenities. Would stay here again. Very convenient to get to other places, and the staff was helpful. Only thing is that when we checked in, they "upgraded" us from the king bed, partial ocean view room that I booked to a 2 double-bed, full ocean view... More 

Helpful?
Thank smhrx11
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha smhrx11, Congratulations your recent nuptials! It's great to hear you had a nice honeymoon stay at our resort and that you found our staff to be helpful. We look forward to welcoming you back for your next Maui vacation. Warmest Aloha, Guest Experience Team More 

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