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Sheraton Maui Resort & Spa

#24 of 31 Hotels in Lahaina
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2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
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3,365 Reviews from our TripAdvisor Community

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Traveler rating
    1,469
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    171
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shreveport, Louisiana
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

So there are so many great places to choose from in Maui that I would definitely try another resort when we go back! Left such a bad impression.... This Sheraton has terrible/ horrible/ awful customer service, their breakfast buffet is exceptionally horrible (esp for $30 per person). The views are amazing and really great to snorkle right outside the hotel... More 

Was this review helpful? Yes 2
Fenton, Missouri
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed 7 days was given a king and moved to (2) doubles once available. Room 2221 has a cheap air freshener smell. Very nice size for family with kids 10 @ 13. I moved coffee pot into the very large bathroom and now there are ants all over. The setting is gorgeous and staff very friendly. Very windy due to... More 

Was this review helpful? Yes 1
Plano, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We hosted 27 family members here to celebrate our 50th anniversary in July, 2015. The anniversary dinner near the beach was spectacular, and the luau was great. The dive from Black Rock every evening at dusk is an amazing tradition. The Lahana suites are very nice for families. This is a really good resort to celebrate a wedding or anniversary.... More 

Was this review helpful? Yes 1
Longview, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Husband and I stayed here last September and we can't wait to come back. The beach area was really important to us and it was perfect! They do charge to rent chairs, umbrellas, boogie boards, ect. We found a place that rented them in town for $5 day instead of the $25+ the hotel charged. In a great location, loved... More 

Was this review helpful? Yes 2
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Erica S, Thank you for taking the time to share your experience from your stay last September. It's great to hear you had an enjoyable stay. We look forward to welcoming you back to our beautiful resort again soon. Warmest Aloha, Guest Experience Team More 

Melbourne, Australia
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

loved this for location and beach. large large property - lots of walking to get to anything, but rooms, service, services and local courtesy bus into Maui fantastic. Pools, facilities and staff very helpful. would stay here again. lovely beach walk into restaurants and other bars. i would just not say a quiet spot, however we loved it.

Was this review helpful? Yes 1
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha KKBentley, It's wonderful to hear you had a nice stay and enjoyed the location of our resort. We appreciate your feedback about our friendly staff and will be sure to share your comments with our team. We look forward to welcoming you back again for your next Maui vacation. Warmest Aloha, Guest Experience Team More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed a total of 7 nights. 5 nights was through a snail mail offer for only $699 and then I booked the remaining 2 nights online. Room wasn't ready at check in time but complimentary drinks were given which was a nice touch. Housekeeping was on top of it. I always tip them as they work so hard. Valet... More 

Was this review helpful? Yes 2
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Tashing, Thank you for taking a moment to share your experience. It's great to hear you enjoyed your stay and that you found our resort to be relaxing. We look forward to the opportunity to welcome you back again soon. Warmest Aloha, Guest Experience Team More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

We spent 5 nights the whole experience was unforgettable from staff to the hotel's amenities and views .We had so much much with the water activities , food was great . And most of all we have enjoyed our room with the spectacular ocean view . It was a paradise experience for our first wedding anniversary and my husbands birthday... More 

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha druna2387, Thank you for taking a moment to share your experience. We are happy to hear how much you enjoyed your stay at our beautiful resort and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

on vacation
Level Contributor
59 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed 1 week ago

I’d been to Maui several times before and wanted to stay at Sheraton bc I’d been to Westin so many times. I'd heard they had a great property at Sheraton Maui and I like to explore. My colleagues stayed elsewhere and they missed out. The 1st day, when I checked in, I thought I’d made a terrible choice. I have... More 

Was this review helpful? Yes 3
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha thaliajen, Thank you for taking the time to share your experience and for being a Lifetime SPG Platinum member. It's great to hear that Ashley was able to make your stay so wonderful. We will be sure to share your review and kind words with Ashley, Chris and the entire management team. We look forward to welcoming you back... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We had a great stay at the Sheraton resort. It's location, rooms, and pools were great. By far its best feature is the reef around Black Rock. Rent snorkel gear from the beach shop and moments later you are swimming with the fishes, and turtles! We stayed for four nights and then stayed for five nights at a rental condo... More 

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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow!! We loved the hotel and the location. The beach was wonderful, but you better wear sandals because the sand gets extremely hot. The hotel staff was very friendly. The rooms were kept clean and the pool was very nice. There is not a huge pool area at the main pool so we had to get down early to get... More 

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Hotel Review Summarization

What travelers say

  • Black rock(144)
  • Whalers village(47)
  • Very nice(26)
  • Pool area(22)
  • Ocean views(13)
  • Ocean view room(12)
  • Breakfast buffet(11)
  • Sea turtle(8)
  • Cliff Dive Bar(3)
  • Kaanapali beach(3)
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Amenities (29)
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Beach (30)
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Ocean View Room (53)
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