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Sheraton Maui Resort & Spa

4.0 of 5 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
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Sheraton Maui Resort & Spa
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3,036 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just got back yesterday from our stay at the Sheraton. We found it to be a great hotel in a great location. We had a resort view room looking back toward the east. We had wonderful sunrise views every morning from our balcony. The room was spacious and beds were very comfortable. The bathroom was nice and spacious. Lots... More 

Was this review helpful? Yes 1
Fairfax, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here for 5 nights at the end of December/early January. We were greeted by the front desk clerk scowling at our group of 7 and admonishing us to form some kind of line. We never heard a welcome, hello, aloha.....the entire stay. The setting is beautiful, but that's where it ends. The rooms are average, the staff completely... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Sheraton in Maui for 8 days in mid Janaury 2015 and really loved the stay. The hotel upgraded our room to ocean view which we loved so much! Absolutely beautiful view!! Very thankful to the staff this really made our stay so much better. The room was nice and clean, the staff was friendly, the food... More 

Was this review helpful? Yes 3
Walnut Creek, California
Contributor
19 reviews 19 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here in mid-January 2015, and did not pay extra $ for ocean front rooms as we figured we wouldn't be spending as much time in the room. The room was average, but clean. The bathroom was okay, and needed updating, and the electrical socket in the bathroom didn't work. The best part of this hotel was the access... More 

Was this review helpful? Yes 3
Hutchinson, Minnesota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We loved the hotel grounds and the indoor/outdoor feel of the hotel itself. The location can't be beat. Only feet from the beach and a short walk to Whalers Village which has lots of shopping and a few restaurants. Black Rock Kitchen was great to have on site since we wanted to make the most of our first and last... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Wonderful food incredible view, good resturant selection, helpful concierge, excellent friendly staff, beautiful pools, delicious breakfast buffets with omlette station, exceptional clean rooms and service. I will be back

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a very nice hotel, especially considering it appears quite dated. My only complaints: 1) The breakfast restaurant is horrible which I dually blame on the restaurant and the hotel; 2) The international calling charges are outrageous, and after being billed $10USD/minute for a call to Australia, nobody was able to produce a rate sheet to confirm if I... More 

Was this review helpful? Yes 3
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Shane M, Thank you for taking the time to share your experience and feedback. We apologize for the inconveniences you experienced. We will review your feedback with our management team and use it as a tool to better serve our future guests. We look forward to the opportunity to welcome you back again soon. Warmest Aloha, Guest Experience Team More 

Brisbane, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I note the two previous reviews echo similar complaints and are for recent stays as well. I recently became a starwood preferred guest, however my experience at sheraton maui makes me incredibly reluctant to consider any starwood properties again. The positives: it is in a beautiful location and has beautiful pools, and the photographer and pool staff were helpful. But... More 

Was this review helpful? Yes 6
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Mildred09, Thank you for taking the time to share your experience and feedback. We are sorry to hear about the inconveniences you experienced and apologize for the lack of customer service you experienced. Your feedback will be reviewed by our management team and used as a tool to better serve future guests. We look forward to the opportunity to... More 

Wilmington, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

My parents and I just returned from staying at the Sheraton for a week. The staff was friendly and accomadating. The grounds and snorkeling were great!! Sooo pretty in the evening! We had a nice ocean view room. Loved our stay, pool could of been warmer but the jacuzzi was awesome!! Dad loved it!! Very hard to return home.

Was this review helpful? Yes 1
San Fran
Top Contributor
92 reviews 92 reviews
38 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked 2 rooms, for 4 nights in mid-January with family. Upon arrival was forced to deal with condescending desk clerk, who apparently took a dislike to us for no discernible reason. What do I mean? My girlfriend asked about dining options, his response "check the information folder I gave you". When we had finished checking in I asked if... More 

Was this review helpful? Yes 19
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha trvlin_man, Thank you for taking the time to share your experience and feedback. It's regrettable to hear how disappointing your experience was. We appreciate your feedback and will review it with our management team. We hope you will give our resort another opportunity in the future to exceed your expectations. Warmest Aloha, Guest Experience Team More 

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Hotel Summarization (Beta)

What travelers say

  • Black rock(183)
  • Whalers village(62)
  • Very nice(45)
  • Pool area(36)
  • Ocean view room(24)
  • Breakfast buffet(21)
  • Ocean views(16)
  • Sea turtle(14)
  • Kaanapali beach(10)
  • Great location(9)

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Starwood, Orbitz, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Sheraton Maui Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina
Hotel Style:
#1 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#9 Spa Hotel in Lahaina
#11 Top resorts Hotel in Lahaina
#17 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#21 Family Hotel in Lahaina

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