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Sheraton Maui Resort & Spa

#26 of 31 Hotels in Lahaina
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2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
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3,311 Reviews from our TripAdvisor Community

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Traveler rating
    1,443
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pineville, Kentucky
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been to Maui three times. All three I have stayed here. We choose it the first trip from deciding on the Internet, after that each trip was based on the prior stay. The staff is absolutely wonderful! Spacious clean rooms. Reasonable rates for Hawaii. Pools and grounds are breathtaking. Location on the Island is convenient to many restaurants... More 

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Haymarket, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our 5 days/4 nights at the Sheraton Maui Resort & Spa were a disappointment: 1) The "resort" was extremely overcrowded, and with a very high percentage of children. And 2) because it was so over-crowded, the service was often unbelievably slow. Service personnel seemed competent and willing to work, but there was no way to handle so many guests. On... More 

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California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for three nights at the Sheraton Maui. I was very pleasantly surprised with the service and the resort itself after reading some of the negative reviews. I had booked the room online as a resort view, but had called and asked over the phone for a high floor. When we checked in, we were assigned a resort view... More 

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Chicago, Illinois
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

We were super happy with the hotel. We stayed in building 6 which is up on the rock. Its a little annoying to get down to the beach/pool because it takes 3 elevators (its built on a rock, you have to go up and over it to get down) but the views out our room were worth the hassle in... More 

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Tacoma, WA
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a lovely week we spent at the Sheraton Maui! We had a junior suite and it was just the right size for us and our two boys (10 and 15). The murphy bed worked well and the sofa was really twin sized so was fine for the 10-yr-old. We had a room on the top (5th) floor looking out... More 

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Hambug, Thank you for taking the time to share your experience and feedback. It's great to hear that you and your family enjoyed your stay in one of our Junior Suites. We appreciate your feedback and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Sarasota, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Third time to Maui, second time to the Sheraton, and first time to bring my children ( 18 & 24 ). Everyone loved the location of the resort, the politeness and kindness of the staff, and ( for the 18 year old ) the great breakfast buffet! Wonderful views and great location at the end by black rock, easy access... More 

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Clyde C, Thank you for taking the time to share your experience. We are happy to hear you and your family enjoyed your stay over the Fourth of July weekend. We appreciate you sharing your feedback and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Madison, Wisconsin
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 days ago NEW

Great, west-facing hotel right on the ocean. Sunsets are fantastic! Beach is fantastic! If you reserve a room here, make sure you include the breakfast buffet. It is one of the best we've ever had. And, if you eat enough, lunch will not be required!

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha volkl r, It's wonderful to hear how much you enjoyed your stay, the sunsets and our breakfast buffet. We appreciate you sharing your experience and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Brisbane, Australia
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall a good hotel to stay. Many room varieties. The first room we were put into (1104) was far too small and against the cliff of Black Rock. We just couldn't fit 2 + 2 in the room. So the hotel made big efforts to show other alternative rooms. We ended up in room 2203 (Building 2). It is classified... More 

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Wade T, Thank you for taking the time to share your experience and feedback. We are happy to hear our staff was able to get you into a room that was suitable for your family and to your liking. It's great to hear your whole family enjoyed snorkeling and even got to see the Turtles. We look forward to... More 

sf
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great for vacation. Pros - * wonderful staff, aloha spirit * Superb upgrades for platinum, free happy hour lounge, free continental breakfast (w/eggs!) * Additional full breakfast for platinum gift was excellent -- huge! * Nice rooms, most oceanfront * Beach was beautiful, not too crowded * Lahaina area is great * Restaurant surprisingly good * lots of resort extras... More 

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GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha LosAltosDina, Thank you for being a loyal SPG member and for taking the time to share your experience and feedback. We are happy to hear you had a nice stay and enjoyed our Moana building. We look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Atlanta, Georgia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I recently stayed at the Sheraton Maui for July 4th weekend and it was a wonderful experience! The rooms are lovely, but the best part is the gorgeous pool and beach next to the black rock! We enjoyed spending our days by the pool and everyone was showing us their "aloha spirit" most notably Liz at the... More 

Was this review helpful? Yes
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha David8448, Thank you for taking the time to share your experience. We are happy to hear you had a nice stay over the Fouth of July weekend. We look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Hotel Review Summarization

What travelers say

  • Black rock(144)
  • Whalers village(47)
  • Very nice(26)
  • Pool area(22)
  • Ocean views(13)
  • Ocean view room(12)
  • Breakfast buffet(11)
  • Sea turtle(8)
  • Cliff Dive Bar(3)
  • Kaanapali beach(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (29)
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Beach (30)
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Ocean View Room (53)
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Pool (53)
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The Hotel (65)

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Hotel & grounds (9)
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Room/suite (7)
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Dining (2)
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