Stayed for 5 nights the last week of April. Upon check-in we found our first room to be dingy and beat up. The walls were marked and scuffed, carpet was frayed and pulling away from the baseboards, the bathroom was tiny and dark with an old ironing board that when opened, was full of stains and folded on top of... More

I'm currently into a stay at this hotel. Upon check in, we were given a dirty room with beer bottles and towels all over the place. After complaining, we were given another room which I can only describe as average. Condensation drips from the air conditioner. The hotel itself is well located within convenient walking distance to a number of... More

We stayed at the Westin for 2 nights. Upon arriving into our room we noticed a thick layer of dust on the nightstands and armoire. I had called housekeeping for extra washcloths as I was going to dust myself. While waiting for housekeeping to arrive, my husband noticed finger prints, palm prints on the sliding patio door, dirty lanai, gunk... More

Overall this is a first class place but there were some things I would have thought would have been better. I reserved the room 4 months before getting there and had the reservation number. The girl that checked me in took 30 minutes to do so and then we had to wait for them to see if the room was... More

Loved, loved, loved this property. We have stayed at Starwood hotels in Moorea, Bora Bora, Oahu, etc. and this was one of our favorites. It is family friendly, staff ( with the exception of the Concierge) was friendly and seemed genuine, property was well maintained, and rooms were luxurious. Beautiful lobby entrance complete with waterfalls and koi ponds. We opted... More

This place spoiled us. We were their just for 4 nights over the Thanksgiving weekend. The room was nice and big but the grounds, restaurants, bars and pools were top notch. The hot tub is a too small for a place that big but I appreciate it is adult only. They need to enforce that better. The breakfast buffet was... More

Stayed in the Beach Tower (understand the ocean tower is a bit older) and it was very nice. Had a nice check-in experience, as well as great service throughout our stay. Internet in the rooms and by the pool was very fast, which surprised me given everyone was using it since it's included in the mandatory resort charge. There were... More

Love the views, love the pools and easy access to the greatest beach around. Other then that the hotel is pretty old. I am talking about warped paint jobs and cracked furnitures. The bath tub is old and you can find mold if you are looking hard enough. Hey if you can live past that, everything is great! Love the... More

Love this hotel. Have been going here for over 15 years... This side of Maui is defintely for more families, and little more laid back. Right next to Whalers village, shopping area, food court. Also there are some fun restaurants on the strip as well so you don't have to eat in the hotel every night. The hotel has I... More