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Westin Maui Resort And Spa

4.0 of 5
2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
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Westin Maui Resort And Spa
Ranked #24 of 29 hotels in Lahaina
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2,430 reviews from our community

Traveler rating
    989
    757
    353
    217
    114
See reviews for
Families
694
 
Couples
984
 
Solo
37
 
Business
82
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boulder, Colorado, United States
1 review
4 of 5 stars Reviewed May 15, 2013

We just returned from a week at this property. We booked a "Deluxe Ocean View" room that was suppose to have 2 queens, through Apple vacations. We were checked into a room in the Ocean Tower on the 7th floor. The views were amazing from this room but it was extremely small for 3 people and the beds were doubles... More

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San Diego, California
1 review
3 of 5 stars Reviewed May 14, 2013

Stayed for 5 nights the last week of April. Upon check-in we found our first room to be dingy and beat up. The walls were marked and scuffed, carpet was frayed and pulling away from the baseboards, the bathroom was tiny and dark with an old ironing board that when opened, was full of stains and folded on top of... More

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WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review
May 17, 2013

Mahalo for your review. Your valuable feedback is important to us. Rest assured that we have shared your experience with our team for improvements. We look forward to welcome you back with new enhancements. Malama pono! (take care) More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2013 via mobile

I'm currently into a stay at this hotel. Upon check in, we were given a dirty room with beer bottles and towels all over the place. After complaining, we were given another room which I can only describe as average. Condensation drips from the air conditioner. The hotel itself is well located within convenient walking distance to a number of... More

Was this review helpful? Yes 3
Aurora, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 12, 2013

We stayed at the Westin for 2 nights. Upon arriving into our room we noticed a thick layer of dust on the nightstands and armoire. I had called housekeeping for extra washcloths as I was going to dust myself. While waiting for housekeeping to arrive, my husband noticed finger prints, palm prints on the sliding patio door, dirty lanai, gunk... More

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WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review
May 17, 2013

Thank you for taking the time to post your feedback. As your experiences are important to us we regret to know of your disappointment. It is certainly not our standard to allow our guests to check in to rooms with discrepancies such as the ones you mentioned. Please know that we have shared this important feedback with our leadership team.... More

Bossier City, Louisiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2013

Overall this is a first class place but there were some things I would have thought would have been better. I reserved the room 4 months before getting there and had the reservation number. The girl that checked me in took 30 minutes to do so and then we had to wait for them to see if the room was... More

Was this review helpful? Yes 1
San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 12, 2013

Loved, loved, loved this property. We have stayed at Starwood hotels in Moorea, Bora Bora, Oahu, etc. and this was one of our favorites. It is family friendly, staff ( with the exception of the Concierge) was friendly and seemed genuine, property was well maintained, and rooms were luxurious. Beautiful lobby entrance complete with waterfalls and koi ponds. We opted... More

Was this review helpful? Yes 1
See 2 more reviews by jl0ve for Lahaina
Austin, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2013

This place spoiled us. We were their just for 4 nights over the Thanksgiving weekend. The room was nice and big but the grounds, restaurants, bars and pools were top notch. The hot tub is a too small for a place that big but I appreciate it is adult only. They need to enforce that better. The breakfast buffet was... More

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WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review
May 17, 2013

Thank you for your review and friendly feedback! We hope to impress you again during your next island getaway. Mahalo! More

Chicago
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 10, 2013

Stayed in the Beach Tower (understand the ocean tower is a bit older) and it was very nice. Had a nice check-in experience, as well as great service throughout our stay. Internet in the rooms and by the pool was very fast, which surprised me given everyone was using it since it's included in the mandatory resort charge. There were... More

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See 3 more reviews by mstrg325 for Lahaina
San Francisco, California
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed May 8, 2013

Love the views, love the pools and easy access to the greatest beach around. Other then that the hotel is pretty old. I am talking about warped paint jobs and cracked furnitures. The bath tub is old and you can find mold if you are looking hard enough. Hey if you can live past that, everything is great! Love the... More

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See 4 more reviews by MauiRonnie for Lahaina
Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 8, 2013

Love this hotel. Have been going here for over 15 years... This side of Maui is defintely for more families, and little more laid back. Right next to Whalers village, shopping area, food court. Also there are some fun restaurants on the strip as well so you don't have to eat in the hotel every night. The hotel has I... More

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WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review
May 13, 2013

Mahalo for your wonderful loyalty and complimentary feedback. Being our valued Ohana (family), we are delighted that your return getaway continues to be everything you dreamed of. Until your next island escape Maui, warmest aloha from all of us…. More

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Hotel Summarization (Beta)

What travelers say

  • Whalers village(158)
  • Very nice(122)
  • Pool area(109)
  • Black rock(93)
  • Ocean view room(85)
  • Breakfast buffet(80)
  • Parking lot(74)
  • Beach tower(54)
  • Right next(44)
  • Water slide(42)

Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotels in Lahaina
#7 Romantic Hotels in Lahaina
#12 Top resorts Hotels in Lahaina
#17 On the Beach Hotels in Lahaina
#21 Family Hotels in Lahaina
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel
Westin Maui Resort And Hotel Lahaina
Westin Maui
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort
Westin Maui Resort And Spa Lahaina

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Westin Maui Resort And Spa
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