On the plus side this is a beautiful hotel with a really nice pool area and on a great beach with palms and white sand from where you can often see whales (but do take a boat trip from Lahaina and get close to them - Hawaii Ocean Project is recommended). I'll give 3,5 stars. Rooms are nice and big... More

We stayed here Jan 20-26, 2012. From the moment we drove up to the minute we left we were in heaven! The hotel is beautiful inside and out! Very lush property, decorated with classy, modern, and hawaiian style. Customer service was excellent! We had the best customer service here, and on the entire island, that we have ever had! The... More

This was our first visit to Maui and the resort did everything to make the trip wonderful. It was a business trip so my wife got to take advantage of the fabulous spa. Dinners were wonderful although a bit pricey. More

Check was very slow and I was the only person there and an SPG member- didn't do me any good. First room had a lanai and a roof top at the same level, allowing easy access to my room if people were inclined to jump the rail. This was not a safe option. The front desk staff were simply not... More

While we were staying at another nearby hotel, I sought out the Westin for their spa and their daily yoga offerings. Compared to the other local top notch spas, the regular price ($145) of a 50 minute massage was very reasonable. But we were very lucky to get an early bird special - you book a massage for 8 or... More

Considering what you pay per night, I have never experienced such poor customer service and almost complete lack of concern or care for guests. Carpet steam cleaning at 9.30am outside the room, Construction, Front desk staff that barely glance up when u ask a question, Check in an hour late, We booked a king bed. Was offered 2 doubles as... More

Stayed here for 5 nights, ok service but very expensive (like most of the island). Would have been fine staying in something cheaper cause everything to do is off the resort property (unless you want to pay extraordinary prices to eat and play at the hotel). Won't be going back. More

We are currently staying at the Westin. While the rooms are a bit smaller than some Westins, the accommodations are still heavenly. The view from our balcony is well worth the upgraded price. I also appreciate that there is basic Internet service included and not the typical $25+/day per device charge. You can pay an additional fee for premium service,... More

This was our first time in Maui and our first time in a Westin Hotel and I must say we were very impressed.From the moment we arrived the staff was in help mode. Our room was not ready upon our arrival and they provided us with a gift certificate for the resturant. It was our anniversery and upon entering the... More