We have been staying at this location yearly for the last 10 years. We normally stay for 10 nights and go soon after April 15th. We especially like that the Westin hotel is a no smoking facility. The rooms facing the pool area and/or beach are the best. We love Lelani's Hula Pie at Whaler's around the corner. The staff... More

Excellent location, very good staff, great pool areas including one for adults only (less rigidly enforced than expected though) and beach. The food was typical hotel food at the breakfast, and the bar food was just that, bar food. The room was fine (beach tower, facing north) but the rooms overlook a parking lot on that side, and frankly the... More

Stayed here about 5 days in Mid-May. Checkin: arrived late afternoon had no issues. But other user comments are true. Reception desk is so short staffed. Often just 1 or 2 person for a hotel of this size. Called the front desk a couple times from my room and they never answered. Literally the phone rang 50 times until the... More

We spent 2 wonderful weeks in Maui, and then stayed in room 403. Originally booked as a mountain view room, which was fine as the mountains are beautiful, we received a complimentary upgrade to a "ocean view" room. How wonderful we thought and how nice of the receptionist. Then we arrived at room 403 and the view was totally under... More

This hotel has potential, but it needs good kick in the rear! Our so called Ocean View room actually overlooked a flat roof with the ocean in the distance - not what I had paid for. Lobby was very good as was the breakfast. Room though old with chipped wood. Air co was dripping all over the bathroom floor so... More

Me and my wife stayed in Westin for 7 nights. We had booked for a ocean view room. When we checked in into our room the view was not good. So we requested to change the room and we got good a room with a great view on the 7th floor the very next day. The pool/ocean view was awesome.... More

We just returned from a week at this property. We booked a "Deluxe Ocean View" room that was suppose to have 2 queens, through Apple vacations. We were checked into a room in the Ocean Tower on the 7th floor. The views were amazing from this room but it was extremely small for 3 people and the beds were doubles... More

Stayed for 5 nights the last week of April. Upon check-in we found our first room to be dingy and beat up. The walls were marked and scuffed, carpet was frayed and pulling away from the baseboards, the bathroom was tiny and dark with an old ironing board that when opened, was full of stains and folded on top of... More

I'm currently into a stay at this hotel. Upon check in, we were given a dirty room with beer bottles and towels all over the place. After complaining, we were given another room which I can only describe as average. Condensation drips from the air conditioner. The hotel itself is well located within convenient walking distance to a number of... More