We arrived late on a Saturday night, it was raining and miserable. We just spent an hour waiting for our luggage at the tiny airport (all the flights arrive at the same time). Kauai was dark, scary, and humid. We drove past the Sheraton, Marriott, and and a few run down condos in Poipu, and we were already realizing our... more

Hyatts are hit or miss-this hotel was a huge disappointment. My husband and I decided to stay here for 6 nights because the hotel looks amazing online. The pool looks gorgeous, the rooms look nice, the spa looks nice, the resort looks like it has a real "hawaii" feel...and the reviews are great. We arrived at night (around 8), checked... more

My husband and I went to the Grand Hyatt for our honeymoon back in September. I was a little worried because some of the reviews seemed hit or miss, but it was great. We did not have any problems that the people with poor reviews had, which was nice. We booked our trip through Costco and got a great deal.... more

Hotels, Airlines, Banks et al have a thing called "added value" going on and it's not added value for the consumer but rather "added value" for the hotel in this case. It is really about "nickel and diming" the consumer to death. For example, you would think at approx. $500 per night for a room, that you would not be... more

All in all, the Hyatt was a nice experience, but it is not a luxury hotel experience. The rooms are very dated and the service is not five star. Not a honeymoon destination, in my opinion, which was the purpose of my trip. The hotel did go out of their way to make our trip special, but the fact that... more

The resort is simply beautiful. Rooms are nice. One issue was online reservations...it did not work. The hotel was using a 3rd party service for their reservation system and it was not working. We made reservations at the Dondero restaurant for our Wedding night, received a confirmation and thought we were set. When we went to eat dinner that night... more

My husband and I stayed at the Grand Hyatt Kauai Resort and Spa for 5 days during our honeymoon (which also included 2 days at Halekulani in Honolulu and 5 days at the Four Seasons in Maui). We were hoping for a memorable experience but our stay at the Grand Hyatt was anything but that. We were shocked and offended... more

When researching where to stay on Kauai I had a hard time deciding between a hotel or a condo, but ultimatley decided on the Hyatt because it had so many positive reviews on tripadvisor. The reviews are right on -- this hotel is heaven on earth. The grounds are beautiful and the view of the ocean when you walk into... more

My wife and I stayed at the Grand Hyatt for 5 nights to begin our 10 day honeymoon between Kauai and Maui. Upon arrival, we were greeted with a lei, checked-in and sent to our room with the bell-man within 5 mins. We spoke to the woman who had placed our complimentary champagne in our room and she pronounced my... more