Per their Platinum Line reservation system, I booked a points stay, 6 nights total. I had enough for four nights in a Club Room but they only had availability for two, and two of my nights were gratis per their branded credit card which is for a standard room. I loathed the thought of changing rooms (I like to settle... More

This was our 2nd visit to the Grand Hyatt and it was just as good as last time. Staff is very friendly and helpful; we had the pool side room which was on the ground floor and we could walk out to the pool or sit on the patio. Not a lot of evening activity so no problem with privacy... More

I have been to this spa now on two separate visits to Kauai. The massages have been wonderful. The woman I had paid special attention to the areas that I asked about and gave me some tips for stretching as well. The restrooms are very clean. Plan to go early and enjoy the rain showers, hot tub and pool as... More

The Hyatt is a lovely property spread over a couple of acres. We did an early checkin and Ronald at the front desk was just awesome. He gave us a $35 credit till we waited for our room to get ready. There was a lots to do around the pool areas- explore the lower pool, the upper pool and the... More

Just completed a stay at the Grand Hyatt - excellent experience. From start to finish we enjoyed the spirit of "Aloha" from staff and management. A few positives: - Great location near wonderful beaches, restaurants and activities - Very nice rooms (upgrade to the ocean front - its worth it!) - Very pleasant staff - Interactive management team willing to... More

My husband and I travel a lot (for work and play) and we both agreed that this was one of the best hotel experiences either of us has ever had. Some of the reasons why included: 1. Service. Everyone - from the valet to the bellhop, to the front desk, to the amazing concierge service - was outstanding. It felt... More

In short, it's a resort vacationer's paradise! Beautifully landscaped pools. There are also lagoons for kayaking--protected from the open sea. Service is excellent--front desk, bellman, housekeeping, you name it. Any downside? First, the resort is HUGE! It may take a while (or you may consider it a hiking trip) to go from Point A to Point B. For example, depending... More

We were met by the valet and bell hop upon arrival and greeted with a nice Aloha welcome of Kukui nut leis. What a great way to make a good first impression. Check in was fast and efficient the front desk clerk was very helpful in pointing out the highlights of the resort and making sure we were aware of... More

We recently spent a few days on Kauai during our honeymoon, and we were very pleased with the Grand Hyatt. The property is beautiful, and although the resort is very large, it felt peaceful. Guests are welcomed with a lei greeting upon arrival, and the honeymoon perks like complimentary champagne and dessert were much appreciated! Our room was towards the... More