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Aston at Poipu Kai

1775 Poipu Rd, Poipu, Kauai, HI 96756
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Aston at Poipu Kai
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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5 of 5 stars Reviewed 5 days ago NEW via mobile

I wrote a nasty review of this place a while back because I was pissed at my family, and I was directing my anger towards the wrong parties. Truth is, had it not been for the way my family was acting, especially my brothers, I would have enjoyed the visit a lot. Although it was a little uncomfortable being without... More 

Was this review helpful? Yes 1
Herefordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a fantastic property with great management. The room was exceptionally clean and is within walking distance to the beaches, restaurants, and shopping. I will always stay with Aston when I come to the garden island.

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Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked a one bedroom garden view villa 5 months in advance arrived at 20.30 in the evening only to find office locked and a phone to call someone who gave us a code to the box which we found an envelope containing a site map and keys and a note to ask us to check in tomorrow.Proceeded to our room... More 

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Malana d, General Manager at Aston at Poipu Kai, responded to this review

Aloha ! Thank you for sharing your recent visit with us. From your experience, I am realizing that we do not have the after hour call information stated clearly on the internet. I will also inquire about having a “notes & comments” section for online reservations, as we did not know prior to your arrival that special vacation was your... More 

Travelers are raving about these Poipu hotels

jersey city, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The unit is 30 years old, but in excellent condition. Nice grounds, VERY roomy, great breeze, convenient location. Not on the beach and pools are small, very, very nice. Well recommended. Big bedrooms, big living room, spacious bathrooms. Made everyone feel that there were in a home, not a vacation unit.

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Calgary, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 12, 2015

My husband and I stayed here for 10 days with our one year old daughter and it was absolutely perfect for our family. We got a ground floor unit with a view of the ocean which was so nice because we could sit out on the sunny grass when she was napping and still have our baby monitor in range... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 6, 2015 via mobile

Aston at poipu Kai is a true value for money due to its prime location. We got upgraded to an ocean view apartment (#722). The apartment has a fully furnished kitchen with literally everything you need to cook or bake. Washer and dryer are available en suite, and the bedroom is spacious. There is no central air, but it is... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 23, 2015

We had a family holiday here for five nights last week. We found it to be clean and tidy and the reception staff helpful and friendly. We had Condo 504 and it was really convenient to get out and down to the beach and park areas, being on the end we also found it to be very quiet, Finding you... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed April 11, 2015 via mobile

This was my fourth time staying here and it has been absolutely wonderful. The view is breathtaking. Gorgeous island!! Customer service- VERY friendly!! They made me feel welcome. Very helpful. They were extremely nice people. Room- It was so beautiful.. The room exceeded my expectations. I was so impressed with all of it. It was very very clean and neat.... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

We really enjoyed our stay here. The grounds are very well maintained. The barbecues all looked brand new as we see the staff cleaning them every morning. The kind and friendly gardeners even stopped in the middle of their busy day to help my 10 year old son get his ball from a tree. The staff in the office were... More 

Was this review helpful? Yes 1
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
1 of 5 stars Reviewed March 21, 2015

AWFUL customer service from two staff members, ended up completely ruining my stay! What horrible horrible staff they have working here! I got over charged for my bill! Raised the issue at checkout and was rudely met with comments such as "well that's what we charge" "we wouldn't charge it if that's not legal"! Not even an offer to look... More 

Was this review helpful? Yes 4
Malana d, General Manager at Aston at Poipu Kai, responded to this review

I am deeply disappointed to hear that your experience with the Front office staff was unsatisfactory. I have taken the time to review your reservation along with your comments to see how this could be managed better. It is unsettling to think that you may have been overcharged. If you would review your bank information, you should see only two... More 

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