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Aston at Poipu Kai

1775 Poipu Rd, Poipu, Kauai, HI 96756
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Aston at Poipu Kai
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Aston at Poipu Kai
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205 reviews from our community

Traveler rating
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    23
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81
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
59 reviews 59 reviews
44 hotel reviews
98 helpful votes 98 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

AWFUL customer service from two staff members, ended up completely ruining my stay! What horrible horrible staff they have working here! I got over charged for my bill! Raised the issue at checkout and was rudely met with comments such as "well that's what we charge" "we wouldn't charge it if that's not legal"! Not even an offer to look... More 

Was this review helpful? Yes 1
Malana d, General Manager at Aston at Poipu Kai, responded to this review

I am deeply disappointed to hear that your experience with the Front office staff was unsatisfactory. I have taken the time to review your reservation along with your comments to see how this could be managed better. It is unsettling to think that you may have been overcharged. If you would review your bank information, you should see only two... More 

Parksville, Canada
Top Contributor
73 reviews 73 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It says "your overall rating of the property". Well the property as in "real estate is absolutely gorgeous, the area is wonderful, however the unit we got ,not so much. It started by booking with Flight Centre, there was 24 of us, all going on a hiking holiday to beautiful Kauai. We paid $4240 for a one bedroom unit, for... More 

Was this review helpful? Yes 2
Malana d, General Manager at Aston at Poipu Kai, responded to this review

First of all, thank you for coming to Kauai with your hiking group! The weather could not have been more perfect. Highs of 78°! I am sorry that your particular accommodation was not quite up to par as the others travelling with you. I have shared your comments with the owner in hopes to encourage some needed renovations and upgrades.... More 

Dauphin Mb
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We were 2 Canadian couples who stayed 14 days in a Manualoha two bedroom ocean view Jan. 28- Feb. 11th. Condos are owner decorated and stocked and we were not disappointed. Loved morning coffee and evening sunsets from the top floor deck. Patio furniture was comfortable and cushions were stored inside for our convenience. Bring binoculars if you like to... More 

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Ontario, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here mid November. The property is in a great location and for the price extremely reasonable. The condo decor was outdated but that didn't matter to us whatsoever. The condo had plenty of space, was functional with all of the items you need, clean and private. The staff at the desk were fantastic. Make sure... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

We stayed at unit 711. It is aground floor one bedroom, one and one half baths. Its kitchen had every appliance and utensil we might want or need. It is close to a hiking path by the Hyatt and to a string of beaches the other way. There was an Apple computer in an alcove off the kitchen that we... More 

Was this review helpful? Yes 1
Naperville, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 14, 2015

A scenic and relaxing place to stay on the island of Kauai and enjoy the unspoiled shore line. Not right on a beach, but within easy access to three. Directly accessible to several beautiful coastline hiking trails. Staff was very attentive and responsive.

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Kenmore, Washington
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 14, 2015

We stayed in #605. All units are decorated by the owners and upgraded as such. Our unit was a ground floor one bed room. It had been newly remodeled and was beautiful. The carpet needed spot treatment, but it is a rental. Everything was clean and the kitchen had more than enough utensils and plates to serve 8. Lots of... More 

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North Vancouver, Canada
Top Contributor
57 reviews 57 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 11, 2015

This property and our 2 bedroom condo MADE our family vacation. Came here for 8 nights with my mom, wife and 2 year old daughter. I couldn't believe how nice it was. The property is so well groomed and maintained. Everyday we see the maintenance crew out there making sure everything is perfect and beautiful. They were so nice and... More 

Was this review helpful? Yes 3
Omaha, Nebraska
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 5, 2015

Aston at Poipu Kai attributes are described at Aston web site, my comments deal with issues not described there. Having made numerous trips to the various Hawaiian island resorts, this ranks neither at the top or at the bottom...... (3-Star). -Many small red ants observed in kitchen area. They were present at check-in and were seen every day. -Condo unit... More 

Was this review helpful? Yes 2
Bainbridge Island, Washington, United States
1 review
4 of 5 stars Reviewed January 9, 2015

This was my second trip to this property. The location and large size of the one bedroom unit was very good and what I booked. My friend and I decided to take turns sleeping on the sleeper-sofa (we were staying 2 weeks). The sofa was uncomfortable and difficult to open and close. After two nights I went to the front... More 

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